Today I had a blow out on the Meadowbrook parkway and had to be towed. Geico gave me a few places, I chose Dr. Jack’s without knowing anything about them and I am so grateful I did! Richie and Jennifer were my tire angels today even after I completely messed up giving them the wrong tire info. They were kind to me like I was family and got me out quickly. They gained a new client. Please give them a try, I promise you will not be disappointed.
This place is so good. The staff is super friendly and they are always honest and fair with their pricing, Anytime I bring my car here they fix the issue promptly and correctly. I highly recommend them to anyone who needs work done on their car!
Worked on my car for a very reasonable price and kept me updated throughout the entire process and even had my car dropped off at my house so I wouldn’t have to walk in the cold to the shop, love this place will never go anywhere else.
Richie was absolutely amazing, and patient with the care of my vehicle. He definitely put my mind at ease. He helped to give me a better understanding of the condition of my car. Thank you!...
A GREAT place to have your car repaired ….!
As an owner of an Alfa-Giulia, they know what TO DO!.
Use this business for your Auto Repair needs
I KNOW they have helped me !! Like they can help you.
Truly a good repair and service business
Rich is great!!!!
My car died on the Southern State and Dr. Jack’s was quick and effecient at walking me through what to do and they were super responsive in keeping me updated on the status of my car and the cost. It turned out to be a significant fix and they still turned the car around in 3 days. Special shout out to Luis who handled my near-breakdown over being stranded and bearing the cost. He was super kind and helpful and talked me through the whole process.
Dr. Jack’s Auto in Merrick truly goes above and beyond for their customers. Their knowledge, professionalism, and genuine concern for their customers set them apart and I couldn’t have asked for better service. Rich and Louis not only helped me with my car, but they went the extra mile to make sure I wasn’t left in a tough situation. Their care and attention made all the difference. Highly recommend this shop to anyone looking for trustworthy and reliable auto service!
This is THE place to take your vehicle(s) to hands down!!! The honesty this place gives you is literally top notch, they will NOT lie or lead you on. They're spot on ALL the time. And if you know your stuff and you tell them what you think the issues are, they'll check it out with grace and appreciation...not like other places who brush you off with an attitude.
Don't get me started with the employees....They're absolutely amazing and always a pleasure to work with. Literally from the first interaction at the front desk (laura and louie) to the mechanics behind the scenes who work their magic! The top boss is awesome as well.
If you're gunna take anything away from this review its this; you want an honest diagnosis and price this is where you go. You want over and beyond quality work with the assurance of getting whatever the issues fixed with no strings attached, this is the place. You want great personalities greeting you as you walk in and feel like your part of family...this is THE spot!
Amazing Mechanics & Wonderful People! If I could leave 20 stars I would bc this place is extraordinary. Richie and Luis & Jennifer and everyone who works at Dr. Jack’s auto repair are super knowledgeable, kind and efficient. They went over and above to help me as my car was in quite the pickle, and they solved it all effortlessly and with compassion. Thank you so much! 🙏⭐️⭐️⭐️⭐️⭐️
Very grateful for them, fit me into a last minute inspection. They also have a cool link that they send you when car is done which reviews all they did and checked.
I needed a NY state inspection and they were able to accommodate me literally 5 minutes after my initial call. The gentleman behind the desk was polite, professional and knowledgeable. In fact, everyone working here seems to be in a good mood. I was in and out quicker than any place was willing to even see me. Will 100% be back.
Rich and his crew were extremely professional and accommodating at DrJack’s Auto. They kept me updated on a regular basis, and were very reasonably priced. I would recommend them anytime, and they are first responder friendly. Couldn’t be happier with Dr Jack’s
Awesome !! Very helpful fair price and above all honest !! I won’t go any place else from now on ,, highly recommended ! THr garage is immaculate and the staff goes above and beyond !!! ,,, I can keep
My car forever with the help of these guys !!
I had a complex repair that needed to be done and I wanted to use the extended warranty I purchased from Carmax. The warranty company recommended Dr. Jacks. They had the car for several days. Louis (works at the desk) called me several times to keep me posted on the progress. When I finally picked the car up they just handed me the keys. No additional charges, the warranty covered everything. The shop is immaculate and everyone who works there is friendly and approachable. I highly recommend Dr Jacks. I know will be using them again.
Avoid Dr. Jack’s Auto Repair – 57 Brooklyn Avenue, Merrick, NY 11566.
I took my car in to find out why my AWD system failed.
After waiting over 7 hours with zero updates, I was told the issue was a bad rear shock and shaft hose — both of which I already knew.
Then came the shocker: a $95 diagnostic fee I was never told about. No prior notice, no transparency, and poor customer communication.
Felt like a scam. Be warned!!
Luis and the Dr. Jack’s team are awesome. They’re thorough yet efficient and they take the time to walk you through everything they’ve done. And they always try to be as accommodating to your schedule as they possibly can. Can’t recommend them enough!
Top-tier service! Louis was incredibly patient and accommodating. He even stayed open a little later in order for my tire to be fixed that day. 10/10 would recommend!
I woke up with a flat tire this morning. Dr. Jack's Auto Repair Shop fixed it in no time. They offered to come to me and drive it to their shop if I felt unsafe to drive it. I was able to drive it to the shop. They helped me right away. The staff is helpful and welcoming. I felt very safe and comfortable. I would strongly recommend this auto shop. Their prices are reasonable. The owner didn't charge me to plug the tire. I am very grateful for Dr. Jack's professional manner and generosity during a stressful morning.
Shout out to Dr. Jacks for spending days getting my vehicle in tip-top shape for inspection. It was a long ride but you got me there, professional and courteous. Happy to have you as my neighbor! Thanks to all!
Excellent experience all around!! Richie and Joanie, well, the whole staff really (even the new girl) were so friendly and helpful. Car feels great, very reasonably priced, especially the oil change bundles, highly recommend. Thanks everyone ☺️
By far the best auto shop in Merrick. Great customer service, very professional. They can do it all. I would choose Dr Jack’s over any car dealership. You want a mechanic you can trust, this is the shop to go to. (repaired driveshaft)
I have been going to DR Jacks for the last 5 years. I will never bring my car to any other shop. They are always professional and timely with repairs. Richie, Elmer and Jen are all very knowledgeable and great people to work with.
After searching for awhile to find a reliable mechanic close to home this spot was right under my nose. Walked in and was met with great service. They are based on appointments but I got squeezed in for basic maintenance. Out in under 45 mins. The staff including the receptionist Laura was really helpful and friendly. I highly recommend going and don't be intimated by all the vehicles out front like I was. You can drop your vehicle off as well there is a key drop box. Going here from now on!
Absolutely fantastic, top-notch service and expertise! Elmer went above and beyond in assisting me after I purchased a used truck from a private seller. He and his team are wonderful to work with; they are efficient with expert diagnosis, honesty & professionalism, and flawless repairs with very reasonable prices. If I lived in Bellmore or even within 30 minutes, Elmer and his team would be my go-to shop - they exceed all expectations with peace of mind. Highly recommend to anyone looking for a reliable, knowledgeable and fair mechanic!!
If you're looking for Quality Auto repair & Servicing for your Car , Look no more!!! A few years back I was looking for a mechanic to work on one of my luxury foreign vehicles. Lets just say years later I bring all of my cars to Dr.Jacks , & wont go anywhere else . The service is unmatched! The owner (Rich) is one of the nicest guys you'll ever meet, & is always completely honest on what is needed for my cars. His A man mechanic (Elmer) & all the mechanics there do such a great job and are always timely & efficient. You won't be disappointed with this referral trust me! Dr.Jacks cones highly recommended by me ...If I could give this place 10 ⭐️s I would! Will always be a customer!
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