Had the best, friendliest experience with them. A great deal for my money, drives beautiful and no issues! i can always call with any questions. 10/10 ♥️
Dont waste your time and money on people like these. They are crooks. They lie and delay and manupulate. I purchased a car and they didnt have it ready as advertised and i waired for them to fix it. After repairs and waiting for inspection and the dmv it was two weeks and in that time the mileage went up over 600 miles. They drive the car while we waited for it. Then two weeks after recieving it the control arm snapoed clean in half. I called and the owner Sal blamed me for breaking it and
Became combative and confrontational. He was trying to blame me so he didnt have to fix it. The sub frame also was rotten and covered with black rubber paint to hide it. All fresh paint. I ended up having to do the repair myself and it cost a lot of money. Whats the point in suing when theyre never gonna pay. They also threatend me. When i firdt got the csr the thermostat also failed in a week which i also fixed myself. These people are not good people and i woukdnt risk the safety of our family drivimg the junk they sell.
Patricia and I were out looking at sheds and decided to look at Ultimate Auto. The instant that we met Sal and Kimmie we had a strong feeling of trust. We were correct, they are a clean and honest couple. The shed price (10' × 20') was the best around and I was able to inspect the exact shed that I was buying.
After a week of preparation, the shed was delivered to my home in Brockport. The delivery guy Aaron placed it to within an inch of where I wanted it.
I would have no reservations about doing business with Sal and Kimmie in the future.
Came from out of town to purchase a car for my daughter's 17th birthday. They had a VW Beetle that she wanted. The car was very clean and in good condition, at a good price. Kimmie & Sal went out of their way to make sure everything went smoothly. Above and beyond what was expected. They even gave my daughter a gift & card. So nice!
The only reason this dealership gets 2 stars is because of the buying process.
After purchasing a Ford f-150 from this small dealership (a husband and wife) which was a pleasant experience, I had a check engine light come on within the first week for lean bank one and two.
I brought it in and they told me my oil cap was loose and reset the code. Within a week the light came back on with the same code.
This time they had it all day and told me "you must be using bad gas or running it too low. It was at a ¼ tank which meant there was still 5 gallons left in it. Obviously they didn't do anything more than clear the code, because I brought it to my regular shop and they scanned it and told me it's a p2006 code which means the Intake Manifold Runner Control Is Stuck Closed. Now I'm looking at $400.00 minimum to have this issue fixed, and I've only had it a month and a half and only put 1000 miles on it.
Its NOT a loose oil cap, its NOT bad gas, it IS however a mechanic that doesn't want to service a vehicle correctly.
Another issue was which I forgot to mention to them originally was a vibration com from the front end. I replaced the stock wheels with aftermarket wheels and tires and still had the same issue. I jacked up the front and could feel a side to side wiggle,which means bad tie rods. I personally replaced them... No More Vibrations.
I mentioned it to his wife and she said it was the aftermarket wheels which I had on a different truck, EVEN AFTER I told her I replaced the tie rod ends
As they say buyer beware.
If your looking for a reliable work vehicle or car, then you have to head out to ultimate auto and talk to sal or Kimmy. This will be my 3rd Chevy van, and yet to this day I still drive all 3 for my company. Buying used I wasn't sure how long they would last with the long haul off work I do but I'm very satisfied with the longevity they've provided. Sal walks you through what he has at the time and is ensured to have you leave with what is best for you. So go on our and give them a look you won't be disappointed
Make sure you know your lemon laws in New York. These people sure do! I purchased a truck and 9 days later was dead. Multiple towing charges, rood phone conversations and even got threatened to be punched. Now I have an extra $1000 in charges on top the $9400 I gave them, apparently as a donation...not even 1 star for these people
Sal and Kim or pull that make me feel bad about the future of our humanity there’s an old phrase used car salesman so don’t trust them will they give credence to that. I was going to specifics but pretty sure that says it all Stay far away from ultimate auto
Liked the owners. Seemed very personable and in a genuine way being that it is a used car business. Not pressured at all and I found them to be honest.
I'm not a fake...They seem to be nice people (Kim and Sal) but they are SO shady.....make sure you do a open search of the undercarriage of any vehicle as they sold me a front chassis frame with a big hole in it and the back chassis as well...obviously won't pass inspection as they sold me the car in that condition."THIS IS SO TRUE..$2499 LEMON"..it put myself in danger as well anyone that would be inside the vehicle...I hope people realize what they purchase from this faculty for their safety and places like these need to shutdown.
I bought my car from Ultimate Auto and absolutely love it! The personal sevice and customer relations was great! Kim is great ! very personable and caring and friendly she made me feel very comfortable and reassuring with my purchase. Thank you Ultimate Auto I will be doing all my future purchases with you. Thank you for the great service and see you soon.
Don't ever buy a vehicle from them. They post photos of cars and then when you go there they say the car was sold and then will try to sell you another car! Shady people... They fix cars up just enough to sell them and then give you a 30 day warranty contract. They do this knowing that they fixed the car up enough to get pass the warranty date, so they can say your on your own! Do not DO NOT BUY A VEHICLE FROM THESE PEOPLE!
Best and easiest car buying experience ever. After looking around for 2 months at several dealers using misleading advertising tactics like "extra clean" or "fully loaded" when they were not, we went to Ultimate with 2 vehicles in particular to look at on a Saturday. Their vehicles were as advertised so we test drove one, loved it, made an offer, received counter offer, getting a pretty good deal. We paid by personal check and picked it up on a Tuesday. We spent less than an hour's time buying this ride. We've now had it for about 6 weeks, driven 1500 miles with no issues and are loving our extra clean, fully loaded vehicle that I'm sure we'll be enjoying for years to come.
I wanted to update this review to say that after a year, the car passed inspection needing only tires. We’ve now put 13,000 miles on it with no problems whatsoever.
The test drive went well and we were happy with the vehicle. We signed a bill of sale and got financing for our truck; however, in between financing approval and picking up the truck a week later, they lost the title to the truck, and we could not complete the sale until a month later due to issues with the auction house they purchased the vehicle from. To their credit, they worked hard to get the paperwork from the auction house, even threatening to sue them, and apologized profusely, so we eventually got the title and the vehicle.
While they did take five hundred off the price, unfortunately it was a drop in the bucket of our out of pocket rental car expenses.
Just bought a sweet little VW Beetle from Kim and Sal, and I can't say enough nice things about these people! If every used car dealership did business the way they do, the industry would have an entirely different reputation. Not only are they professional and knowledgeable, they will go well out of their way to work with you on the purchase. After picking the car up I did find a couple of things that concerned me, and they immediately fixed them -- no arguments, no hassle, no charge to me. Ultimate Auto is exactly that -- the best in the business. I will recommend them unconditionally to friends and family. Thanks, Kim and Sal!
Sal and his family are very easy down to earth people. First time there and was able to buy a car after testing out three of them. I usually do a little haggling but I ask what he could do on a cash deal and the number was more than fair. Glad we went there.
I really loved this place. Me and my family bought a great 2009 Chevy Impala for under 5000 dollars. After we bought the car we discovered two minor intermittent problems. We brought the car to Ultimate Auto Car Sales and they fixed both problems for no cost. Kimmie and Sam are the nicest people you will ever meet, great customer service.
VERY BAD experience. They wrote me up for a Chevy Cobalt and told me to go through a specific bank for a loan that was over an hour drive from where I lived. When I drove all the way out there at 8am to get there as soon as it opens, the bank tells me I cannot get a loan since I do not work in Rochester or have family who works there. Why would the dealership not tell me this before I drive all the way out there??? Then I got a loan through my bank and showed it to the dealer and they told me that they do not have the title for the car. What dealership doesn't have titles for cars they're trying to sell? Very sketchy. Workers are nice to your face but do not do business well.
I had an amazing truck buying experience at Ultimate Auto Sales. I own a drywall company and I rely on my vehicle to not only get me to my jobs but also to carry my tools and materials to my jobs. My truck broke down and I needed a truck fast. I called Ultimate Auto Sales and I was greeded with a very professional and very bubbly voice over the phone from Kim. She prompted me to come in after she gave me some information on a truck on their website. When I got there I was greeted by Sal who answered my questions and did not pressure me at all. He was patient and attentive to my needs and he found me a truck with in my budget. They treated me like they have know me forever. Excellent customer service. They also will be servicing my vehicle right there. I would recommend them to my closest friends and family. .
First of all I would like to thank Kimmie and Sal for the 2003 chevy Silverado I purchased from them, I couldn't be more pleased by the way they treated me and my family. we were greeted with a warm welcome, they treated us like family and didn't pressure us at all about purchasing my vehicle. I will refer my friends and family to them. I wish everybodys car buying experience was like this. .I couldn't be more happier. once again thank you . you guys are the BEST!!!!!!
Thanks Sal and Kimmee for selling me the 2004 Volvo XC90. It is the finest vehicle I have ever owned and you made the purchase easy and seamless. I didn't have to negotiate pricing since your dealership was the only one I visited that gave a fair market value for the vehicle. Thanks for everything and I will see you when I am buying again.
Ultimate auto was a great place to buy a reliable used car. The staff is very welcoming and helpful throughout the entire car buying experience. If you are looking for a used car/suv at a good price and "no-hassle" service you should check out Ultimate auto.
A Fantastic Dealer !!!! We purchased two vehicles so far from them and we are very satisfied. They are a husband and wife team and very friendly **NO high pressure sales people. Both vehicles we purchased turned out to be very dependable cars at a fair price. The paperwork was simple and direct, no small print. The whole buying process was simple and they turned out to be very trustworthy, honest people, unlike most dealers. I would definitely recommend them!!!
I bought a 2002 Ford F-250 for $4200 (with 84,000 miles) this spring and after several months of hard driving, hauling, and off-roading I've had no problems, even though after shopping around their price was much cheaper than anywhere else I looked.
I saw a car on Craigslist I was interested in - called ahead to make sure it was still there.
I was emailed for VIN number - emailed the car facts - it looked great so I drove out - met Kimmie and took it for a test drive. loved it...she pretty much introduced me to everybody in the shop - cleanest auto shop I've ever seen...found out history of the business and why they started the shop.
setting up the loan, details, phone calls - everything was quick (I had taken weekday off work to do all this) and I'm very pleased w/how easy the transaction was and how pleasant all the folks were that were involved.
Even referred to Lexington Credit Union and they were nice too!
left them my junker for salvage - and got fair trade value for that also!
I wish all car buying experience was as nice as the folks at Ultimate were.
I will go back there again (but hopefully not for 2-3 more years)
380 S Union St Ste 5 Floor Ste, Spencerport, NYAuto parts store
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