Premier Auto Solutions in
Spencerport (NY)

This place is a joke. I worked with Ron for 2 days in a vehicle. I told him I'd take it. We had the deal with extended warranty all worked out. The only thing left is if it was going to be in my or my wife and my names. So keep in mind they already dinged out credit with a check. So I call and say im on the way up. He says oh sorry we sold that this morning.. now I talked with him last night at closing. And first thing this morning according to him. Before they even walked in the door and some how it was sold??? So I asked what the deal was.. he said. Oh well the owner...bla bla bla. Don't waste your time with them.. so now we have waisted lots of time. Money driving half way there. ( 30 miles) and your credit took a hit.. what are joke.

The process was simple. There was a quite a selection of cars. Ron was very helpful. Just keep in mind you are buying used cars and it's always a gamble no matter who you go to. Primer Auto feels like they care for their customers and have been communicating every step of the way, showing signs of transparency in their work. I would highly recommend checking their lot when you are in the market for a car.

The best place to get a car helped me all the way threw and got me the car I wanted Ron is the best !

I had a very positive experience at Premier Auto Solutions from start to finish. The process was fast, efficient, and easy to understand, which made everything go smoothly. Communication was clear and timely, and I felt confident the entire way through. I would definitely recommend this to anyone in the Spencerport, NY area who’s looking for a simple and hassle-free auto loan experience.

They made it an easy experience to purchasing a vehicle. They were great at communicating and making it an easy process. Professional on how they go about their business. Definitely recommend and would come here again for another vehicle purchase

☆SCAM ALERT ☆ SCAM ALERT ☆ If I could give less than 1 star, I would, thats what they deserve. I have to give 1 star to write this review, which BTW, is the only negative review I have ever wrote. I bought a 2013 Volvo xc 60, listed as an R-Design, but come to find out after the transaction, after i am limping it home, its not even an r design, its a base model. Thats not even close to the worse of it. I paid 10k cash, for a complete lemon, beyond lemon, they wiped codes, somehow got it inspected, and it lasted long enough for a test drive, they filled the coolant system with stop leak, tons of it, ruined every component in the cooling system (which i have paid a lot to replace) still a lemon though. I live hundreds of miles away from them, and the car only made it 40ish miles up the interstate before check engine light was on, and car was overheating and leaking coolant. So I had to put gallons of coolant in it and limp it home.... tried calling them, conveniently Andrew had my 10k and was gone on "Vacation??!!" Even though he just sold me a car. So I drove home, freezing cold, no heat, no working outlets for phone chargers im car. Found out later heater core was plugged, regardless coolant was leaking so i was double screwed with no heat, and because its not really an R design, it has no heated seats. They gave every excuse and lie and game in the book, he even had the audacity to blame the good people who i was paying to fix the car, for the problems the car was having. (He is so out of touch, he thought I would think its a good idea to bring it to him and his people to fix it, thats like asking a demolition man to fix up your house.) THEY HAD THE CHANCE TO FIX IT AND DO RIGHT BY THE CAR, INSTEAD THEY SOLD IT BROKEN AND RUINED IT WITH STOP LEAK. Yes he gave me back 1,200, but nope, not close to good enough, no way, I have already put 3,500 into it, so now I am at 13,500 and its still a dud of a car that needs more work. It needs a head gasket, it has electrical issues. How about instead of 1200, how about all of my money back. (Oh yeah, the "1st check" he sent, was a lie, he never sent it, that was another game he played.... games the whole way through, too many to list...) They have no mechanic on staff, they sell broken cars, look at their Inventory, its all over 100k miles, THIS IS for a reason, he told me the reason himself, jokingly, "if its over 100k there is no lemon law..." HE LIVES BY THAT, ITS HIS MOTTO. You will regret buying from them, they aren't premier, they are the opposite, they aren't auto solutions, they are auto problems. They dont fix anything, they lie about everything, they sell broken cars. Bottom line, their are real professional dealerships all up and down his road, but he is a crook. Please save yourself the time and money and dont even consider buying from this junkyard..... biggest mistake of my life. I now have to sue him for fraud, he thinks its no big deal that he had this listed as an r design, says its up to customer to verify, I say screw that and screw him, he is the "professional" and should list and describe cars properly on his listings, his "r design" listing is the only reason I went there, I had never been to his town, and had no business there, except that I found a listing for an "R-Design" on car gurus.... Next stop, lets see what car gurus has to say, and figure out who inspected this piece of junk. "Fresh inspection" he said.... yep.... nice one bud....

I was searching for a vehicle for my daughter for about three weeks before I came to this place. They had a nice selection of affordable vehicles and were very helpful from start to finish. It was a hassle trying to deal with the other places, and there was a major lack in communication across the board, whereas with these guys, the communication was prompt and clear throughout the whole process. I will definitely be returning here when my other daughter needs a vehicle.

Andrew is the best this is my 2nd car and always had a great experience would recommend to anyone

A year later and I’m still dealing with a check engine light that’s been on since I bought the car. Owner takes it to 4 different shops to try and save a buck and nothing gets resolved. Sad to already have to put more money in a vehicle. Save your money and buy a bike cause you’re going to be riding that more than the vehicle. Wish I would’ve went somewhere else owner can care less when he already got your money. STAY AWAY

I am so disappointed with this place. I understand when you buy a ten year old car there is going to be some upkeep but we had issues the minute we drove off the lot. A headlight out/broken, a nail in 2 tires, a broken seatbelt and the air bag light is blinking. We were told it was inspected, we have had it a week and I don’t think it will pass inspection. We have reached out several times with no reply. Lesson learned. Worst used car experience ever.

Great service! Andrew was the best! So accommodating and made the process smooth! Recommend to all my friends . I love my car.

Eric was awesome. Very helpful professional and got us an amazing deal on our new car . Would recommend seeing Eric if you’re interested in a good reliable quality car. 👍

I recently purchased a car from Premier Auto, and I couldn't be happier with the experience. From the moment I walked in, the staff was friendly, helpful, and genuinely interested in finding the right vehicle for me. They answered all my questions with patience and never made me feel pressured. The car I bought was in great condition, exactly as advertised, and fairly priced. The entire process—from the test drive to the financing and paperwork—was smooth and efficient. They made sure everything was transparent and easy to understand. I highly recommend Premier Auto to anyone looking for a trustworthy dealership and a hassle-free car buying experience. I’ll definitely be returning for my next vehicle!

Thank you so much Justin and Andrew for making this an easy process! Highly recommend working with these guys for your next vehicle, they are beyond helpful and efficient. LOVE my new car. thank you! :)

sold me a car that they knew had problems. let them know when i got further to my destination which was about an hr away the light came on saying "rear axle" i took back to them for them to overlook it and say they didnt see anything saying this. so that is calling me a liar. it clearly shows it on the dash, as the car lets you know when such things need maintenance and that was one. so that was a huge red flag and with that i should have never bought the car. so at the end of the day i put myself in a deeper hole although it was a good price and being already high miles just put me in a worst place with all the problems this V has caused me! moral dont go for the looks of the car, because yes it looked great on the outside and inside was clean but inside mechanical all messed up!! PROBLEMS!! TO MENTION my radio went within the first year of having the car as well! this was less than 6 months i called them about this issue, for them not to return my call or let me know anything!! very devastating circumstance for me now im stuck paying for a car that is dying on me and i only had it a year which was in MARCH this year!

Christmas present turned nightmare! My son's Chevy Cruz has been back and forth multiple times for repair of sensors, waterpump and line, and battery issues. Don't ever purchase a car from this dealership. Please be careful and do your homework. I have had my car fixed by their mechanic more than once for the same issues to arise. The owner Andrew is a jerk and pretends he's doing you a favor by fixing THEIR issues and takes no accountability for the faulty cars they've sold. As a continuation of my previous review since he chose to respond I literally spared them the full details of everything I went thru because of the restricted word count on Google review. I have receipts and evidence for my experience! I've been to many dealerships to know that only a shiesty dealership like yourself would tell you to figure out your problem used or not. You have not been the first used dealer I've worked with. I can go a lot up the street to someone more reputable and my concerns would be addressed no problem because they actually stand on their cars! Please share how you offered multiple times for me to "go half" on some of the work. You again take no accountability for a car my son has had less than 2 mths. If you stand by your cars then I wouldn't have had to go back and forth with you. You are a shady dealer. End of story. All your cars are garbage with high miles. Abandoned for months in that lot.

***EDIT*** I contacted this company ON THE WAY HOME from the dealership because the oil pressure was near zero, they told me it's just a sensor and not a big issue, then everything went down hill form there. They NOT ONCE told me they had a return policy. Otherwise I would have taken this vehicle back due to issue after issue within the first month. Avoid this shady dealer at all costs. After 1 year of owning my 2013 Silverado I have had nothing but issues with it. On my way home from the dealership, the oil pressure was low, then the brakes went bad one week later, the rims were corroded from the bad brakes. Now I have issues with the emissions system and found the frame was repaired without being disclosed to me. They sold me a warranty that doesn't cover anything except the main part, so if your oil cooler goes bad they don't cover the hoses/sensors being replaced with the part.

Awesome experience here at Premier auto solutions. Eric gave me by far best car buying experience i told him what i was looking for and i was able to test drive the cars i was interested in they even stayed open late that day to accommodate me. Ended up buying a car that’s fits me and my lifestyle would definitely recommend my family and friends to check out Premier Auto. Thanks again.

I was shopping around for weeks without much luck, finally fell in love with a car at premier auto. Andrew did an awesome job getting me financed with a lower payment than I even expected. I’ve only had the car for 4 months but I still absolutely love it and I have recommended these guys to all my friends!

Eric was excellent. It was probably 1 of the nicest car buying experiences I've ever had. Bought the car online/over the phone. When I got there, the car was everything Eric said it was.

Premier Auto Solutions, most efficient and effective dealership. I purchased Mercedes E350...it took a couple of hours to secure finance for the vehicle. Answered all my questions and customer service was excellent. Thank you for the wonderful service. I'm definitely telling my friends and I'll be coming back. Good job!!! Pancras

Eric and Andrew did a great job getting me into my new car! My mom and I went window shopping and they weren’t pushy at all. The next day my hubby and I spent a lot of time test driving vehicles before we made our decision and still no pressure on what to buy. I was even able to pick my car up a day earlier than expected. I would definitely recommend my family and friends to check premier out for their car needs!

I was having difficulty finding financing everywhere, I called Premier and started the process over the phone so that I wouldnt waste a trip for nothing, they said theyd have no problem getting me financing. I put a down payment that same day. The buying process was quick, easy, and zero pressure. The sales people there are incredibly nice, forthcoming, honest, patient and really receptive to answering all my questions. It was clear the interest was making sure I got into something that fit my needs. it was the best car buying experience Ive ever had. I'll be returning in the future, when the time comes. Buy in confidence, you'll be taken care of.

These guys are just the best! We have never had an easier time buying a vehicle. These guys are very professional and thorough. They went over every detail of what is covered, and for how long, the history of our car, and handled all our paperwork for us! We got a hold of them on Wednesday, and on Friday we picked up the car. I am so impressed with the gentleman who helped us these past few days as we were in a very, very tight spot needing a good vehicle in a short time. I highly, highly recommend these guys as we were met with compassion and understanding of our situation and we were treated so incredibly well.

Me and my father Just purchased a 2010 Cadillac SRT4 from them and.. let me tell you. The guys treated us like family. I’ll be telling everyone I know about them. We had a 675 credit score and put 1200 down! They saved us $2000 of the price. Best overall experience we have had. Ever.

Eric and Andrew are beyond amazing!!! They went above and beyond to assist me in finding the vehicle that would work for me and my family and made sure I was happy at the same time. I will and am planning on going back to get my future vehicles!! They made sure I was able to drive off the lot with my new vehicle and are still there for me even after the sale. That's true care for your customers which unfortunately is not experienced that often anymore. Thank you thank you Eric and Andrew you guys gave me faith again in the vehicle buying process!! I would highly recommend this place to anyone!!!!

Super nice, transparent, go the extra mile. Responsive... I moved from Ca to Rochester and they helped me so much to make it easy, get the best price, I’m grateful 😇 excited about my new car!