The best of Google, in real life. Experience all hardware made by Google: Pixel, Nest, Fitbit, and Pixelbook. Try out our devices, get in-person support or repairs, and shop online to pick-up in store.
Hours not specified
What clients say about Google Store Williamsburg in Brooklyn (NY)
These guys are scammers and I don't recommend anybody purchasing from Google. Here is my terrible experience:
- They told me that if I bought the pixel 10 base model I would receive a prepaid MasterCard of $100 within 14 days
- 1 month later, I still haven't received it
- I called the support center, and told me the offer was only for the pro models
- went to the store, and they told me that the offer also applied for the base model (they contradict themselves!! In the store they say one thing and when you call they say another thing.)
- I went back to the store and they told me they would reach back to me regarding this. 10 days later, STILL NOTHING.
Worst customer experience I had in my life. I TREMENDOUSLY regret purchasing the pixel 10
Had to go in to get my phone battery replaced. The store itself is clean and organized. Theres a very comfortable seating area while you wait. But I think the real stars of the show are the staff there. Customer service was amazing. I was assisted by Jaime and Antonio. They were incredibly understanding and were able to assist me quickly and efficiently. There was also another member of staff who offered me water while I waited for my repairs to be completed. This has been the best experience I've had at any tech shop.
Tony is the bomb. 1st time in this particular location and staff was actually friendlier than recent visits to the Chelsea location. And the area is very cool. In store pickup of my online order was a breeze and Tony helped me try on and decide on various watch bands to purchase. He was super friendly and helpful. Would definitely recommend this store!
Had a great experience at the Williamsburg google store. I stopped by to get a new charger for my pixel watch, and the people at the tech bar were very friendly and ended up finding one for me for free. Really appreciate the customer service and how helpful everyone was!
The Best store to visit is here in Williamsburg! The Staff is Super Super Friendly ,Polite , and Helpful.. Super Clean store btw! and best of all They Solved my Screen Problem on my Google pixel 9 pro right away! Will definetly be coming again for future Purchases or any Problems..
My recent visit to the Google Store in Williamsburg was an excellent and seamless experience. The team there made my transition from an iPhone 11 Pro to the new Google Pixel 10 Pro incredibly easy.
I was immediately greeted by Rama, who was friendly and helpful from the start, and who directed me to Kay to discuss my needs. Kay and Deandre were very helpful, offering a calm and reasonable approach to discuss my concerns about switching from iPhone. They provided great insights on other products, like the Pixel earbuds and watch, which helped me make a well-rounded decision.
Jonathan was very knowledgeable about the Pixel 9 Pro and 10 Pro, helping me choose the best phone for my needs. Finally, Mike went above and beyond by helping me resolve a frustrating issue with an expired online promo code and misinformation from a Google Fi employee.
The entire team: Rama, Kay, Mike, Jonathan, and Deandre, demonstrated outstanding service and product knowledge. I highly recommend this store to anyone, especially those considering a switch from another platform.
Customer service was patronizing and unsympathetic. They admit to a manufacturing issue with the Pixel 9 screen. However when we show up we're told that they are swamped and we have to wait and come back. Their attitude towards helping was sorry we can't do anything about it.
I went to the store to pick up my new pixel 10 pro, and the gentleman who helped me was EXTREMELY helpful! (I wish I could remember his name). I had lost my old phone (it was destroyed) and I wanted to try and activate it in the store before leaving with their wifi. He tried everything he could to help me, let me use a chrome book, offered a charger and helped with any questions I had. Unfortunately I could not get my phone started with out going home (not his fault). He even gave me directions to the nearest ATT store which I decided not to go to and just took the hour drive home in traffic. Over all im very happy with my new phone and the service provided by the gentleman in the store. I don't think he will remember me, but if he reads this, THANK YOU!
The staff at the Google Store were polite and helpful, which made the buying process smooth. Unfortunately, the product itself didn’t fully meet my expectations—it felt underwhelming for the price and features. While the service was good, I’d recommend doing more research on the product before purchasing.
First class service from Antonio. He helped us through the entire process of trading in a phone and setting us up on a new Pixel 10. Answered all questions in a friendly manner and made sure we were all set before leaving.
Employees are very upbeat and nice! I spoke with Trini, Jonathan and another employee who I forgot to ask the name of and they were super helpful and provided all the information I asked about. Will definitely visit this store again for any Google products.
Wonderful and friendly staff. Unfortunately though when I went in previously to get my phone screen repaired, they said they didn't at the time have the calibration tools for the biometrics as the Pixel 9a was still new at the time. The staff took down my information and promised to contact me for when I could come in to get this fixed, but I never received a phone call over the past several months, and seemingly there is ZERO way to get in contact with the physical store. I even talked to google support and even they said there is no way to email or call the store.
Very friendly, & welcoming staff.
The store is bright, and spacious.
I went there to address the difficulties in reaching google phone support.
Street parking is a little tight here. Nonetheless, I still prefer this location over the Manhattan as Congestion pricing, and very hard to find street parking in Manhattan requires extreme luck, or paying a parking garage fee.
For some strange reason, my pixel 7 stopped recognizing my location. I tried everything, soft reset, deleting maps and then reinstalling maps, reset network, reset my location etc.... I reached out to Google via chat on my phone, and they were unable to help. So I decided, to drive down to the Google store and Jonathan and from the help desk was able to troubleshoot my issue. He checked to make sure it was not a hardware issue and then proceeded to check the software. For some strange reasons, my pixel did not prompt me to update my system os and that screwed my location settings up on the back end. Jonathan (Sunday, August 10) quickly figured it got my phone working properly again. The sales staff was also extremely helpful in initially trying to help me out and then quickly set me up with the help desk bar.
I intended to write a service review. But for some reason the message disappeared after I updated Google Messages. But I wanted to take the time to compliment the store and especially the first-rate service given to me by Jonathan. He was knowledgeable, patient, and in all ways helpful. Really good experience at this store. The entire staff said thank you on my way out. I won't need to get a new phone for a while. But Google has a loyal customer.
Love this store! Kay, Tony, and Jordan made my experience incredible with their friendliness, transparency, and customer service. Came in to get my screen repaired and buy a new screen protector and they had me taken care of before the end of the day. Can't recommend enough!
Came in for battery replacements on both mine and my partner's phone (6a).
There were some issues with the battery replacement on her phone, but after a brief discussion about it with Mike, who was managing today, and Malcolm, who initially assisted us, things were addressed promptly.
They were both absolutely amazing!
Thank you both for the excellent service!
I am so happy my niece and I went to the Google store for her screen replacement. Diagnostics showed it was software and camera issues as well, highlighting the benefits of a shock absorbing case I normally use. I felt completely comfortable having the issues addressed at an official Google store since so much of our information is integrated with our phones. Most of our interaction was with Kay. She is genuinely warm, friendly, understanding and helpful. Everyone we interacted with are good PEOPLE. Although it is much easier to order a phone online, (which Google does right) I will take the 45 minute drive to purchase my next phone at the store.
The Google Store in Williamsburg is a fantastic place to experience the full range of Google products in one spot. The staff was incredibly friendly, patient, and genuinely excited to help. Whether you’re into Pixel phones or just curious about what Google’s ecosystem can do, they’ve got it all—and they’re happy to walk you through it. No pressure, just good vibes and knowledgeable people who make tech feel approachable. Definitely a must-visit for any Google fan.
Went here a while back and just wanted to give a shout out to the team here. Very welcoming, attentive. The minute I came in I was greeted, and my problem troubleshooted and addressed in about 5 minutes. The battery replacement took about 2 hours but the staff was welcoming and nudged towards exploring their amenities available and offered water. Great service.
Service here is beyond expectations. Each and every one of the employees are forthcoming, friendly and go above and beyond to make you feel taken care of.
Have visited a few times already to purchase items and felt like they genuinely cared.
I visited there last week to fix a broken screen on my Pixel 9 pro, at first they said it could take up to 3 hours, but got it done in around 45 minutes!! What an awesome experience.
I visited the Google store because my screen was cracked and I needed to get it fixed. Immediately I was greeted at the front door given assistance. I relayed my issue, had an appointment set up with 10 minutes and given a time that same day to pick up my phone. I was highly impressed with the service throughout the store as I saw others received the same treatment when it came to service. I didn't get to browse the store but the store was clean and the atmosphere was welcoming. Normally I'd go to the Google store in Chelsea but this location might've changed where I start to go when I want anything from Google.
Very friendly staff. They helped a tremendous amount when my pixel 9a wouldn't turn on (something wrong with the motherboard). They offered a new phone, no extra charges.
Had my Pixel6a repaired today. Was helped promptly by Jonathan, followed up by Malcolmn, and the services was completed by Antonio. All were friendly, helpful. I'm very happy with my experience. Glad I switched from Apple
Came to the Google Store in Williamsburg about six months ago to buy my Pixel 9 Pro. Dropped by again recently to grab a new skin for it, and to my surprise, Mike—the store manager—actually remembered me. He offered genuinely helpful support, which I really appreciated. It's a retail store at the end of the day, but the service stood out. Thanks to Mike and the team for making the experience smooth and pleasant.
This is not a place I'd have imagined myself writing a positive review for. I have spent endless hours on my "Scammery of the Cellphone Industry Soapbox"... but I was mega impressed. I forced the representative (Kay) to listen to me rant for ten minutes about a problem I had created not expecting a thing... bc I wasn't entitled to a thing. A couple minutes later as I was gearing up for my next leg of my lecture on the unfairness of my very much deserved situation, she returned with the same warm and patient smile she had left with and offered me a level of customer service that completely caught me off guard. Kay's compassion for my situation was astounding and I have to say... the support I received was on a level I didn't realize they had the authority to do there. It wasn't anything crazy and was approved by management but it felt off book. The gesture and that it was permitted went a long way. We are so used to being treated like accounts by companies of this size, it is nice when someone takes real time to treat you like a person. When I returned to pick up my device Kay wasn't present but the representatives that were actually matched her quality of service awarding me even more unrequested, unexpected and insanely appreciated benefits. What is this place??...Like I said, I am impressed.
Fast experience claiming the extended warranty in my pixel 8 screen process was really fast , just a couple of questions and a waiting time of less than 2 hours (estimated time of repair), the people in the store are really nice and make you feel welcome , they are quick to answer your questions
This store could greatly benefit from new management. Fatima & her team deserve praise for rescuing my botched online order. The manager, unfortunately, was rushed, jumped to conclusions, and made incorrect assumptions about my store credit, seeming unfamiliar with company policies. He even insinuated I was exploiting a "loophole," a situation clearly addressed in Google's own guidelines. Other customers have reported similar experiences of feeling dismissed or even "ganged up on" by staff, particularly with trade-in inquiries or complex technical questions.
The Google Store in Williamsburg has some truly fantastic employees who go above and beyond to help customers. However, the current management situation detracts from the overall experience. Google, please address these concerns and empower your stellar staff to provide the level of service they're capable of!
The store is beautiful and full of employees,
The problem was not their professional knowledge on the products, but the customers experience. They can split cash and card in the store, like basic stuff. Everything goes like a very slow process.
At first I thought it was the employee shift of the day, but I've been there two times and the other shift is exactly the same!
So you can pay only on cash or card but you can't split it!
Eventually I brought the products because I love the Pixel devices! Better to purchase online!
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