What clients say about Twin D Automotive Inc in Saranac Lake (NY)
Car was having ignition issues. They determined it was a loose connection and had it repaired quickly for less than $100. Honest folks who undoubtedly could have milked it for a more expensive repair.
Awesome honest people, did a great job. My wife and I were on vacation in Lake Placid back in July and the front brakes went on the car. We called may places and everyone was two to three weeks out. Twin D took the care right away, gave us an estimate and the car was done the next morning. Upon pickup I was told to bring the car back the next morning just to have the lug nuts tightened before we go on the highway to head home. They couldn't have been nicer and more accommodating. Highly Recommend if you need any work done and are in the area of Lake Placid/Saranac Lake!!!
Shout out to Twin D! Assisted family member whose was working in Saranac Lake in the summer with complete rear brake repair.(pads, rotor, caliper) Friendly, honest, great price. Definitely appreciate the extra assistance when the lug nut key was nowhere to be found and we had to re-order another one!
Awful place to deal with. They failed car inspection because brake pads were getting low. They are low but it is illegal in NY State to fail a car unless they are metal on metal. When informed of this I was hung up on and now when I call they won't answer. Completely unprofessional and frankly illegal.
“They’ll get to it when they get to it” because apparently pulling out a calendar to look at what days are free is just so hard to do. Your poor mechanical hands. I understand being busy ESPECIALLY after receiving a car after a random tow. But telling me “you’ll get to it when you get to it” is not the answer. Wouldn’t bother wasting your time with them unless you’re okay with no car for a while. First it was it’ll be done in 1-2 days, then next week, then it was “I can’t even tell you when it’s gonna be done, we’ll get to it when we get to it” like what? Lol what kind of customer service is THAT? So like I said, “they’ll get to it when they get to it” if you need any work done.
Was just in town for the weekend and had a brake problem on the drive up. Called them mid afternoon on Friday and they were able to accommodate me. They were very helpful and knowledgeable.
I have used Twin-D for over twenty years, 10 vehicles, and they have always come through for my family. Superb service, THE place to go to for the best service.
Friday morning, we were on our way out of town when the check engine light came on. We stopped by without an appointment or calling ahead and we were blown away by the AWESOME service! They quickly checked and saw that is was just the gas casket. They wouldn't take any payment for checking and just told us to come back if the issue persisted. Don't hesitate to stop here for any of your car needs, great fellows and fast service!
They have been so awesome. My car has been breaking down and they have done ever they can to help save my car. So friendly and definitely no BS kind of garage. I'll recommend them to everyone.
Took my 4 winter wheels to get the valve stem installed on them as well as installing and balancing the tires. He charge me next to nothing for it and was done in a few hours even though I was a walk-in. I will keep coming to Twin D!
We stopped here on our way home to WNY, to get our brakes looked at. The gentleman took the car, looked at our brakes, test drove, and refused to take payment! He wouldn’t even let me buy him lunch! Great small town hospitality, if you are in this area, this is the garage to go to.
The mechanics here work with you, which recently I really needed that with trying to get my car fixed. Brandon is quick & effective. The guys can do almost anything!
I wouldn't take anything to these guys. I had them do about 2300 dollars worth of work and still had to take it to another shop to have them replace a few parts twin d replaced. They also had my car for 2 months to replace spark plug wires valve cover gaskets and a few other thing. I wouldn't recommend these guys to anyone. If you're looking for a good reliable shop I would look into mc motors that whole crew really knows there way around a car and theyre quick!
If i could give it no stars i would bc i paid for my inspection, in advance came down for my cat 3 times and no ody ever even looked at it and left me screwed woth o inspection for the entire weekend. Dont go to these people they're terrible.
Twin D is absolutely horrible. They litterally charged me for cleaning their equipment after a towing. Then they agreed to tow my car back to my house after I paid, but refused after they got the money. They are complete liers and crooks.
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