Outstanding service from West Side Towing and Recovery! Steve was fast, professional, and incredibly kind during a stressful situation that no one ever wants to be. He went above and beyond and made the whole experience as painless as can be. Truly top-notch service and highly recommend!
Westside was amazing and rescued my car out of this last snowstorm. On top of being competent and showing up in a timely manner, Steve and Danielle went out of their way to pick me up and take me to where my car was stuck. They also asked me if I wanted anything from Dunkin’ Donuts! Really appreciated their kindness and going the extra mile when they definitely had a long day ahead. Highly recommend!
On our way home from vacation just before a snow storm our car broke down and within an hour they came to help us towed the car from Milan to Hopewell Junction with a reasonable price. Very friendly and educational, as I had no clue what to do! Highly recommend west side
Great experience. Very responsive, friendly, and helpful. They had no problem towing my truck from Red Hook NY to Danbury CT. Would definitely use again!
Great guy, great service! Possibly the only 24/7 roadside assistance company who’s willing to help regardless of what time of the day! Very reliable and knows what he’s doing!!! Definitely recommend!
We were lucky to have found these guys! Towed us from the middle of nowhere on a weekend and took care of our truck to and fixed it up quick. Highly recommend!
My front tire went flat last night on my way home from work. I've had AAA for years for this exact reason. Unfortunately, AAA had no one available to assist since it was nightime during a holiday weekend. A one hour wait turned into two turned into 3, as well as a dead battery from sitting for hours with my hazards on. A friend recommended West Side Towing as an alternative to AAA. Even though I contacted them at midnight, a driver was out to me within the hour. I reached my 4th hour wait with AAA, who called to advise me that they still didn't have anyone available to assist me. Thankfully, by that time, West Side Towing had changed my tire and jump started my car. The driver was extremely professional and courteous. I am so thankful they were able to assist so quickly, and the price was very reasonable. I would definitely recommend them to anyone in need of help!
Excellent service. The driver arrived quickly, was very polite, and handled my car with care. The price was fair, and the service was quick. Highly recommend!
I don't usually write reviews for anything but truly felt the need to express how great Steve and his business are. We waited 5 hours for GEICO roadside assistance to find someone to come tow us out of the middle of nowhere, over an hour away from home. No takers so they left the responsibility to us. We called numerous places with no answer until we called West Side Towing & Recovery. Steve immediately answered, nearly 10 at night and even knowing it was over an hour drive late at night took the job and helped us in a pinch. Great person, great business, extremely thankful for them.
West Side Towing answered our call on a late Saturday afternoon after we had gotten a flat on the TSP in a car with no spare tire. Steve arrived within minutes and cheerfully towed us to the garage where he plugged our tire and sent us on our way. If you should ever need help with your car anywhere near West Side Towing, our family highly recommends them.
When our State Farm roadside assistance failed to arrive, we called Steve, and even though it was late at night, he answered right away and quoted a reasonable price. He was able to get to us within an hour, exactly as promised. Steve was friendly and efficient and went above and beyond for us. He took a look at the car and correctly diagnosed the issue, which gave us peace of mind. He got my wife and I and our car home safely and was full of fun anecdotes and conversation. He made a very tiresome and stressful situation far less stressful. I cannot recommend him highly enough!
📞 If you’re ever in need, call them FIRST.
West Side Towing & Recovery is the one.
We broke down on the Taconic Parkway—family of 5, baby onboard, extreme heat, stranded on the side of the road. I called multiple companies who gave me the runaround… until I found West Side Towing & Recovery.
Steven Lown didn’t just send a truck—he sent hope. His wife Danielle arrived in her own vehicle to personally transport my wife and children while he loaded my SUV. Together they drove us safely to Poughkeepsie—like guardian angels on wheels. No upcharge. No pressure. Just heart, humanity, and honesty.
The kind of people who restore your faith in this world. Transparent pricing, fast service, and true family values. This isn’t just a tow company—it’s a miracle on call.
📍 Red Hook, NY | ⏰ Open 24/7
Steve was wonderful. My car wasn’t starting and he came right away and let me know I needed a new battery for no charge. I’m very grateful for how responsive and helpful he was!
My hero! Hit an ice patch on a downhill while working and ended up stuck in a snowy ditch on the decline. The response from these guys was absolutely incredible, quicker than what I was quoted from my emergency roadside, and he handled that snowy decline like a champ -- had me out in no time. I'm not saying I want to get stuck out there again but if I do, these guys will most definitely be my first request of service!!
Westside towing came as quickly as they promised. They listened to the description of the vehicle from me very carefully and make sure they brought the proper truck for recovery. The owner was friendly and efficient. And best of all he got my vehicle to where it needed to go!
My family was in a bind. Water pump blew on our ride home from our Thanksgiving get away. Well this year we are all thankful for west side towing. Not only did they come and tow my car all the way home which was an hour and a half away…. The owners wife drove my 4 children and my wife home to our house. Unbelievable service. Kind , friendly, family owned business that felt like we had known them both for years. We all can’t say enough good things about Steve and Danielle. Thank you again from our family to yours.
I hired Steve today to move a 9ft glass lathe, an expensive piece of equipment that I have been saving for for a long time. He killed it! Did an amazing job, not a single scratch or ding. Went out of his way to make it all happen, so impressed with this guy. I called so many companies and it was no, not steve! Thanks so much steve you did an awesome job man.
West Side Towing made what could have been a miserable situation into a positive experience !! He was very understanding and accommodating. Thanks Steve you did a great job and I would highly recommend your services to all my friends and family !!
When my car broke down on Friday afternoon.And after waiting 3hours for no show towing I found Westside towing and recovery. Steve showed up within 30 minutes on Friday night 9:30pm. He was professional, kind and very knowledgeable. I was so impressed with him. I called 8 towing company who either never call back or didn’t want to come. Anyone who needs towing call Westside! They are the best!
On Memorial day, when everybody else wasn't interested in helping out, Steve and his partner went way out of their way to ensure that I get to my location safe and sound. They are true angels. A great pleasure doing business with them.
I was very happy with the service west side towing & recovery provided. I was given a 60minute ETA which felt like a 30 to 45 minute and when he arrived he took no more than 30 minute to remove my truck from the ditch. Excellent customer service
My encounter with West Side Towing and Recovery was outstanding. When I called at four in the morning, I was greeted by a very polite individual who gave me an acceptable rate and a reasonable ETA. My driver was complimenting the tow truck driver's kindness and was thrilled with his service.
West Side Towing is the best! The price provided over the phone was reasonable
and they came out really quickly. Even better, Steve immediately saw the problem and saved me a costly trip to the mechanic. Will definitely be using West Side for all our towing moving forward. Thanks Steve!
Steve at West Side Towing & Recovery is a pleasure to deal with.. Communicative, Professional, Friendly and Knowledgeable. I recommend him to all that ask me to recommend someone to flat bed or tow their vehicle.
I shopped around for pricing and got the best price from Steven at West side towing. He was super professional and friendly. It was also really cool that he was a gear head so I felt really comfortable with him taking care of my car and loading/unloading it onto the flat bed.
West Side is the best around for all your automotive emergencies. Steve is prompt, professional, and genuinely cares about his work and customers which is why I’ve used him for years. Definitely give him a call if you need help with your car!!
Top notch service with this mom and pop business. I’ve used West Side personally and professionally. Steve has been to my house to tow my personal vehicle on a moments notice and numerous times his company has been there for the company I work for. He’s always helpful and friendly and comes with that big Steve smile each time! West Side Towing is second to none!
We have used West Side Towing & Recovery more than once! They have always been very responsive & reasonably priced! Steve is extremely knowledgeable and a pleasure to work with! If you ever find yourself needing your car towed I would not call anyone else! Thank you West Side!! 🙏
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