Royal Carting Service Company in
Hopewell Junction (NY)

I love this company so, so much!!! My husband has used them for commercial properties that he owns for many years, however, after MANY years with another company, I just got them for home!!! I am never leaving, they forgot to pick up my recycle, they actually came and picked it up, thank you, and, additionally the girls that work in the office are lovely, great company!!!!

Christine L. Was absolutely awesome and helpful! She even informed me of a military discount! She answered my questions updated my account and was an absolute pleasure and refreshing to speak with! This company has been nearly, only, the most professional friendly company, to include the drivers, that we have encountered since moving to this area! Really awesome 🤩. Thank you all for your kindness and professionalism!

If you guys are not going to pick up garbage on the day you’re supposed to and it’s not a holiday or weather condition the least you can do is let your customers know and not make them wait on hold until someone picks up the phone for 30+ minutes

Thanks for raising our rates again....you raised the resident svc fee and wait here we go again the fuel surcharge....Why,gas has been going down......RIDICULOUS!!!!@@

Very happy with pricing and service. They have gone out of their way for our neighbor who is disabled and forgot to place the container close enough to the road!

My very elderly Mum has used this co for years. As our family has moved elsewhere-the needs of our family home have dwindled. Fast forward to 2022 & the death of my Dad and they sent a truck to collect the pails suddenly as "she had not paid her bill". My siblings and I phoned to straighten it out & pay. Asking about a pail for a single person, and a possible bi-weekly pickup were met with "you have the smallest pails & we cannot alter our pickup schedule" Disgusting. Especially since we sent the company photos of way smaller pails around the neighborhood. I must say that this is one of the main drivers forcing us to sell our 4nyr family home.

I’ve had this company for about two months now, and it’s been the absolute worst experience. They constantly fail to pick up the garbage, and when they do, they complain that the bins are “overfilled” simply because the lids aren’t completely closed. They even broke one of my bins and didn’t replace it for over a week and during that time, they didn’t pick up the trash at all. On top of that, if there’s even one item they claim doesn’t belong in the recycling bin, they refuse to take the entire bin. I actually have videos of one of their operators dumping out my recycling on the ground to inspect it, then leaving the trash all over the place. Completely unprofessional and unacceptable service.

I sold my house in March. I no longer have needed your service since then you have to contact the new owners at 43 Snake Hill Rd., Garrison, NY 10524.

I've had Royal for my garbage service since I moved to this area in 1982. Really like them. They keep you notified if the day for a pickup is changed due to a holiday. Never had a billing issue with them. I also recently learned that they'll do bulk pickups right at your house for couches/furniture and big bulky items, whereby they'll send a truck to pick up anything you want. You put it on the curb, or the end of your driveway and there guys remove it. I found them really competitive in pricing for these bulk pickups

Absolutely terrible customer service! Tried to get through three times, first two I was hung up on while waiting to be connected & the third time I was "greeted" by a young man with 0 enthusiasm and an attitude.

We ordered 2 dumpsters and I wish I had started with royal from the beginning. They fully explain rules, there were no surprise pickups and prices were reasonable. They aim to please. Highly recommend

One of the drivers almost killed me by running a stop sign at full speed in Highland. Wasn't even looking. Had the nerve to honk at ME afterwards. When I called to complain, the guy who answered the phone couldn't have cared less. Never used this service and now I never will.

Customer service is nonexistent. Both bins were left on the curb. Recycling truck passed my house without emptying recycling bin. Garbage is picked up. I call Royal the same day and leave a message asking if the truck will come back later in the afternoon. 3 days later no response, so my bin will be full for the rest of the week. Though I bet I'll still be expected to pay full price for the month.

Royal carting is always on time for trash pickup. When I bring household junk to their site, they make it very easy to get in and out.... Plastic bags dont belong in recycling bins. They have to get recycled elsewhere.Check the list of recyclable items for royal carting. Placing the wrong items in recycling bins , drives the cost up.

Horrible… have gone TWO weeks without pickup. Called multiple times being told we’re on the pickup list and still have not had our garbage picked up. ABSOLUTELY ridiculous and horrible service.

On behalf of Del's Farmhouse Creamery, we would like to give a shout-out to Vinny, Douglass, and the team at Royal Carting. Customer service at its best! THANK YOU!!!!

Usually the trash pick up is great. Today I forgot to put my cans out. Weather has been really hot so I called and they nicely said to leave cans out and they would come and get them later. The problem is the driver came with a garbage truck and proceeded to put both my garbage and my RECYCLING in the trash. It was a full can of recycling with many boxes that I spent my time breaking down to recycle. I called to the driver to try to stop him from dumping it into trash truck. When he didn’t stop I ask “why would you do that?” He just shrugged and smirked and said call Royal if you don’t like it. Unreal. If you ask them to come back for forgotten garbage don’t leave your recycling too or it will go in the trash. This also happened several years ago. What a waste.

I would give this no stars if I could service for a long time with my grandfather I bought the home and continued. In the past two weeks I’ve called and tried to straighten out issues with not being picked up only to not have a solution. Notes from previous calls not on file promise to pickup today and no drivers come they have picked up at this address for 5 years and no mysteriously the cans aren’t right and our address isn’t found. So now I have two week old trash in an area where bears and other wildlife life to forge. Don’t waste your time or money here. Btw they claim all the issues are because they were bought out from past two weeks maybe if you took care of customers there wouldn’t be a merger.

The payment system is a nightmare. No many times that I set up autopay I get letters that my account is overdue and then they started calling me telling me I can’t pay online. If I didn’t know this was a real company I’d think they were scammers. How hard could it be to have a functional online payment portal like every other business in the world?

We’ve been using this service for about 6 years. It’s usually consistent but in the last year or two I’ve watched the garbage truck drive right past my house in a small neighborhood (including today). In the past I’ve called about similar incidents but it never got anywhere, so here we are. Not as frustrating as the time the recycle truck driver went picking through my bin and threw some things on my lawn before not dumping the bin last year. Excellent service. I’m sure the mechanical arms on the truck were tired of working so hard.

Out of this world disrespectful horrifying service, every single time i've dealt with them. Two of my garbage cans were stolen by some idiots right off the side of the road.. i called royal carding to report this very calmly, i got hung up on twice by the same person. Called back today to find out they didn't even leave a note like they said they would for me to be called back pour the garbage cans to be replaced. I've had nothing but problems from royal carding. More than half the staff Have very bad customer service problems.It seems. Terrible company, that will unfortunately be around probably forever.

On multiple occasions, the person driving the recycling truck proceeds too quickly and does not empty the entire contents of the can. When I called to report this, it’s being marked down as a missed pick up one in fact somebody needs to address the root problem which is the driver proceeding too quickly. On multiple occasions, I have had to call and wait sometimes until the next day for them to come back and empty the rest of the can.

We just moved to the area and are using Royal Carting for our garbage and recycle. They made the process incredibly easy to sign up with them, which was all at a reasonable cost. I’ve already ventured out to the facility to dispose of recycle materials and the folks at the facility were incredibly nice and helpful. Thank you very much for making our transition very easy for our family. Highly recommend.

My husband and I have been a customer of Royal Carting for over 30 years and never had a complaint until now. We contacted Royal Carting a week prior to our delivery pickup to have our garbage pail wheel repaired. A week later, after having the pail dragged down our over 250 foot driveway as discussed, pail was not repaired or replaced. Called the representative again and she was VERY rude. She told my husband that the pail should have been down two day's prior as the driver starts at 5:00am. She NEVER indicated that the pail should be down two day's prior to pickup. "If" she said it had to be two day's prior my husband would have certainly made sure it was down the over 250 foot driveway two day's prior! My husband said to her that he is a senior citizen and he has cancer. Her response was extremely rude and said that WE have to follow the driver's schedule. Wow!! So I called back and said to her this is unacceptable as to what was explained and now she changes her directions saying it should be out two day's prior as the driver starts his day at 5:00am! I said to her that my husband and I are senior citizens and that he has cancer and cannot drag the garbage pail back up a 250 foot driveway and then drag back down a 250 foot driveway again!! She said to me well that's how it's going to be fixed, period! So I asked to speak to her manager, Dawn Emory and I left a lengthly message. The manager never responded to my message. How terrible people are not making considerations for other people who are in need. I'm very, very disappointed with Royal Carting and if they respond to this review, TOO LATE!!!

Always Professional and Great service- happened to see this just this week on Thursday and and was happy with the outcome- so wanted to give credit to the professionalism I saw in action. A piece of cardboard box fell of the truck as it was loading my recycling bin up. After unloading my bin, the driver stopped the truck got out and threw the cardboard back in. This is a small thing but it isn't too. I'm sure the need to finish a route makes that all to easy to skip. Thank you Driver > Happy Holidays and thanks for being awesome!

Royal has been providing service for my husband and I for years and up to this point we have had no complaints. There seems to be an issue with the placement of the garbage cans. The driver is not putting the cans back together where they started.He is purposely separating them. Our driveway is fairly wide so for the cans to be across the driveway from each other it appears to be done on purpose. Everyone elses cans on the road are put back in the same spot. I would like to know what the issue is?

We used the drop off service to unload a 12' moving truck with various furniture, yard cleanup, gardening tools, etc etc. All items that were left behind in our house and the result of a big clean out. We weighed the truck, unloaded everything, weighed again, paid and left. We were in and out within 30 minutes and the fee was very reasonable for everything we were able to get rid of. We will certainly be using Royal Carting again in the future. Thank you for a great experience!