Exit5 Auto Group in
Latham (NY)

TLDR: Majorly messed up state paperwork to the point they took away ownership of some else's car and was condescending when trying to resolve. If you choose to go here you'll have to check their work for them. When my partner got a car from them they submitted the paperwork to the DMV with the wrong VIN and didn't check. This means they not only sold them a car they didn't technically own on top of overwriting the ownership of my car which I didn't even get from them (illegal). When we went in to resolve this with the general manager he kept telling us is "wasn't possible" and we were wrong until we showed him all the paperwork to prove the mistake they made. He even tried to flip it on us saying we could have checked the title when it came in... Yes to discover your mistake a month or so earlier? We would still be exactly where we are so take accountability and apologize. Even after them fixing the mistake they "think" ownership of my car will return to me, but they don't actually know. Bare minimum of accountability. My car record will now have a second owner which affects value. Really tough situation that was only handled with care once the general manager got out of the way - and even then not really.

I recently purchased a vehicle at Exit 5 Auto and am very happy with it. The Service was excellent and I was very pleased and satisfied while dealing with Rome and Jeremy as well. Both very professional and likable guys. I would recommend this business to anyone looking to purchase a vehicle.

We are 2 time returning buyers! The staff is amazing, patient, and knowledgeable. They met all of our needs and helped us find the perfect fit. We will be returning when we are due for another vehicle. Thank you to everyone at Exit 5. Definitely recommend!

Jeremy was wonderful the entire time it took to buy my car. 10/10 would recommend to anyone who wants someone who is friendly and hard working. The other guys were great. Rome, Matt, and Erb thank you for the hard work.

The team at exit 5 auto, went above and beyond to make everything as smooth as possible and easy. They took care of me from Start to finish with my purchase even though I'm 1.5hrs away from the dealership. I will probably also use them for service going forward as well. Very happy with everything!!

I had a great experience, when we entered the show room we were welcomed and asked about our reason for visiting. We enjoyed a test drive in the Nissan LEAF and then spoke with Rome upon return about pricing and finance options. After the paperwork was completed to initiate our purchase, Rome kept us up to date and answered any questions. Jeremy completed the financing and help up complete our purchase. The Nissan LEAF is an all electric car and is a unique experience. Thank you!!!

Really really really cool place. They have a neat selection of old cars i was told the owner owns. They have an old gas pump in there. Very neat. They have a good selection of cars but man oh man. This is the pushes dealership I've ever been to. I get about 10 messages from them a day. I even opted out of communication!

I've bought two vehicles at this dealership and I think they have a great selection of vehicles that are budget friendly. We just bought my wife a 2015 Subaru with lower miles at a pretty good price. The only thing I didn't enjoy was the mandatory sales pitch of the protection plans using every sales strategy in the book (after being told immediately that I wasn't interested in paying for additional protections). Love the car

Rome and his team were great to work with. No pressure sales and genuinely nice people. I did put some money down on a car to hold it while the as a family made its decision but an opportunity arose that I could not turn down. I let Rome know what was decided and he made sure to get back to me to set up the process to return my down payment. Great company.

My second trip working with the folks at Exit 5 Auto! The first was during COVID, but they made a good enough impression that I went back to find a replacement for my recently wrecked car. Jeremy, Rome and the rest of the crew are courteous, helpful and help take the sting out of car shopping. Great cars are available for nearly any budget and just good folks to work with. Plus, classic cars in the showroom.

Smooth sailing. Got the car I wanted at the price listed. Easy to work a deal and no BS.If your looking for a quality pre owner vehicle stop by here first and check out their inventory. Come see Erb and Jeremy and get yourself into a new car at exit5auto.

Matt and Jeremy were so awesome to deal with and made our experience very easy. I have purchased a vehicle from them and recommended them to my brother. He ended up purchasing a terrific vehicle and they made the process so easy. We highly recommend Exit 5 auto!!!!

I bought my car here several weeks ago. The staff was friendly and very professional and there was no pressure to buy. Used their maintenance service and was also impressed and I couldn't be happier with the car. Thank you Exit5. You were a great choice.

I recently bought a 2013 Toyota Corolla from Exit 5 Auto, and it was one of the most relaxed, stress-free car-buying experiences I’ve ever had. There was absolutely no pressure at any point. They let my father and I take our time looking around the lot and checking out different vehicles without anyone hovering or pushing a decision. Rome, the sales manager, was fantastic. When I was ready to talk, he stepped in with helpful information, honest answers, and a genuinely friendly attitude. Jeremy, the financial manager, was just as great! Clear, straightforward, and efficient, making the paperwork process smooth and simple. I’m thrilled with my Corolla and truly impressed with how respectful and comfortable the entire experience was. If you want a pre-used car group that gives you space, treats you fairly, and still provides top-notch service, definitely ask for Rome and Jeremy!

I had a lovely experience at Exit 5 Auto! Matt helped me with the financial side of things, and Jeremy finished up my paperwork and got me out on the road in my new wheels! Both men were great, they were very knowledgeable, kind, and transparent. I also really appreciated the low pressure atmosphere.

Just purchased a car from Exit5 Auto Group. We were pleased with the salesmanship, professionalism and transparency extended to us. If you're looking to purchase a pre-used car, this is the place to go. Special shout out to Rome, Jeremy and E Khan.

They're really efficient over there. I just bought a used vehicle with pretty high mileage; yeah I know that sounds risky but it was worth it to buy a car in such superb shape. I did at least 2 test drives and heard some minor noises each time that concerned me, but nothing too out of the ordinary. Herb worked so hard getting the car ready for me and making sure it was good to go as soon as I showed up and that I was satisfied before moving forward. Communication was great too and there was very little downtime. I enjoyed working with Herb and felt appreciated as a person and not just a dollar sign

I had been looking for a new vehicle for awhile now, and my granddaughter had recently bought a vehicle from exit 5 auto and loves it. I went on the website to see what they had. I had certain make & models in mind and after checking the website a few different times I found one I was interested in. My granddaughter and I went to look at it and it was perfect. The test drive went well and Rome & Jeremy were great to work with. They were professional and easy to talk to.

I've mixed review, I bought a vehicle from them in Oct. Reaching out over the phone is terrible experience, always unavailable if you're working with any rep, dropping a message a call back at front desk it always hard part & no one call back on time. I obtained details mostly over the emails, I bought vehicle because it was only available at this location and in my price range (& my requirements) that's a reason I keep chasing them, but feel like I own them something that's how's I feel the overall experience in this transaction. One good thing one rep name Erabakan, during my purchase day : he was good in customer service and welcoming (other i deal were as usual). My sale rep was Rome (mostly on text or email, phone calls are always late responses). Thre most important review: they say they inspection the vehicle before they sell which is 100% wrong and false, NY vehicle has one blow out speaker (which they fixed the same hour but how come the dealer don't check at basic speakers in inspection), the most crucial is underguard plate below 2nd row seat has tons tons tons of sand (i guess previous owner might living near beach area or went before sold the vehicle) and this dealership didn't check this awkward issue at all - so why they claim they did multipoint inspection!!! (See pictures). The most annoying was the cabinet filter of my vehicle was terrible old & nasty (the life is beyond gone) so I don't understand what they check in inspection this is most basic maintenance of any dealership ( I wish I could had took picture before of that crazy bad condition of cabinet filter). The good thing is you might can find the good price at this dealership so people keep going to get their vehicles, they handouts few papers: carfax, market value index and any new service maintenance/work done at their local so it feel good for any new customers. Overall, it was mix experience with my purchase and I would suggest to check your potential vehicle before you buy.

Seemless buying process. Everything you need to know about a car is found using QR codes on every car. No one coming out to harass or influence your decision. They are there when you need them. We dealt with Erb, Rome and Patrick and three were easy to work with. I would certainly recommend them for your car needs.

Couldn’t be happier with these guys! Browsing their website and lot was extremely easy. Matt was beyond amazing making sure I got the vehicle I really wanted. Pat was great with giving me all the information I needed when it came to paperwork. Everything was explained fully and so I could understand. Didn’t catch the other gentleman’s name but he helped with the test drive and was very friendly and helpful. I highly recommend these guys!

Rome and Jeremy were both very helpful! Test drive was low pressure and we were able to due a thorough inspection. Process was smooth and they were on top of the requests I asked for like a new battery and some minor fixes to the car door. We were able to walk in, have the service done, and drive the car out of the lot in 3 days. Would definitely recommend!

Very happy with my experience with Exit5 Auto Group. Erb greeted me with enthusiasm and showed me the CRV that I was interested in and provided great details about the car. Rome was very attentive throughout the purchasing process. Both had a very good approach and answered my questions. Would very much consider purchasing another vehicle from them in the future!

I was in a tight jam and they really pushed and worked hard for me. I greatly loved their knowledge and assistance. My kids are super excited and happy with our 2018 Subaru Forester

I didn't actually purchase a car from them but I accompanied my mother while she purchased hers. The establishment was clean and inviting, employees were kind and attentive, the salesman who assisted my mother was professional, kind, and explained in a thorough, respectful manner. If I needed a new car I would probably go here. All in all it was a pleasant experience and my mom's happy so I feel like they deserve a good review!

Amazing experience with Nick! He made my experience stress free and handled everything very well for me. From the beginning he was very prompt on contacting me, sending me all the appropriate details, photos and videos of the car. Handled my financing completely, had the car in beautiful show room condition for when I arrived, paperwork was very quick and efficient he explained everything in detail to me and wasn’t trying to slide any fine detail extras in. Walked me out to the car to make sure I didn’t have any questions and just overall made me feel very comfortable. I’m very happy with my experience and plan to return when needed!

Was looking for a good reliable car for my son and have been bye the dealership many of time. Found a car on the website for them. I went up and the car was still available. The salesman Nick was very nice and explained the price to us for the car. Very knowledgable and the car was priced below the book value. Was able to see all the work done and also a car fax report. Test drove the car and was satasified with the car. Put a small deposit down. Went back a few days later and was able to pick the car up. Very friendly and easy to deal with.