Subaru of Morristown Service Center in
Morristown (NJ)

Replaced parts quickly and correctly. Service manager Ricky Loaknauth was outstanding and offered white-glove level service. I was never in the dark about the repair progress or status, 10/10

Brought my car in yesterday for a diagnostic test because I was having some issues previously. I was definitely taken aback by the amount of things that needed repair, but I suppose that happens when you don’t do regular maintenance. Ricky went over each issue with me and answered all my questions, and was honest. The mechanic who worked on my car took me into the garage and showed me the undercarriage and exactly what was wrong. They answered all my questions, let me keep the loaner car overnight, and had my car washed when I picked it up. Excellent experience.

I’ve been taking two of my cars here for a few years. The service here is great. My service advisor Victoria is amazing and helpful in walking through service recommendations. The techs are knowledgeable and thorough.

Had a great experience Erica was very helpful and everything was done quickly

Had issues with my recently purchased Impreza and brought here for service. It took a few return trips to finally fix the issue, but Sharday and Ricky (the Service and Assistant Service Managers, respectively), were incredibly helpful and made sure that all issues were resolved.

Ricky Lauknauth made my 12,000 mile service visit a breeze- warm, friendly, his texts kept me up to date and dropping off my car last night after hours was super convenient.

Victoria was a capable and efficient service advisor. My service was completed in less time than expected.

I have been dealing with Subaru of Morristown for about 15 years. My first Subaru was gifted to my granddaughter and I am on my second one. Both cars have always been serviced by Subaru of Morristown. I have always found them efficient, fair in pricing, great in insepction and dealing with issues and always keeping me informed! Victoria is always so friendly and quick to help! And I really appreciate the valet service and car wash. Thank you, Subaru of Morristown!

I love working with Subaru. They’re honest about the pricing competitiveness with their tires, to which I give Javier a shoutout to. Thank you for your help and guidance for my Forester!

I JUST HAD AN AMAZING EXPERIENCE AT SUBURU IN MORRISTOWN at the service Department with Victoria Lafrenz … I highy recommend Victoria - she got the job done so fast and efficiently she managed to get everything done beautifully and ahead of schedule my outback and I are very safe and happy 😊 she is the Best!!!

BEWARE! THEY WILL SCAM YOU! You'd think the subaru of Morristown would be the most efficient, but it might be the worst. I took a car in to have the air conditioning looked at and was charged almost $300 for them to do something unrelated and not fix the problem. Then I brought it back for them to tell me what was really wrong with it and ask for an outrageous price. Why not just tell me what was wrong with it to begin with? And if that wasn't bad enough, to my horror when i happened to look inside the hood, THEY LEFT ALL THE CAPS OPENED IN THE ENGINE! I think this was another attempt to sabotage the life of my car and have me come back. Some of the caps were even missing! On top of that they left my car dirtier than how I left it. The level of disrespect is astonishing! I will never have them do service again and I advise everyone else to avoid this place at all costs. Go to a mechanic instead. I ran an estimate and subaru charges almost double. And don't worry, the employees will still get big bucks from the parent company in Japan anyway, so they'll be fine. I'm not going to delete this review or change it, because they failed me way too many times at this point and I've been way too forgiven. This place is a disaster and a straight up SCAM!

Picked this dealership for an oil change because it was on the way home after an awful overnight shift. Joelle was excellent and got me into a rental car asap. Slept and picked up my car after!! Awesome service and experience !!!

Joelle Rivera is one of my favorite people in the world. I've known her for as long as I've owned my crosstrek, and she has never steered me wrong. Every time I get maintenence done, the car always comes back feeling like the first day I got it! Great job, as always!

I had a great experience with Joelle Rivera!! She is conscientious, professional, friendly and thorough and above all knows how important customer service really is—she got back to me in a timely manner and I just loved dealing with her! All the folks at Subaru service are great but Joelle is really top notch!! Great job!!

DOMINIC C. Is the bomb! Such specific detailed service- humor, awesome customer service. As a Hometown native we were treated very very well!! anybody in Morristown looking for a certified pre owned Subaru or a new Subaru please come and see him!

I recently brought my car in for maintenance at Morristown Subaru and was fortunate enough to have Joelle Rivera as my service advisor. From start to finish, she made the process effortless and stress-free. Joelle kept me updated throughout the service and went the extra mile to make sure all my concerns were addressed. The work was done efficiently and my car was returned to me in excellent condition. I'm very impressed with the level of customer service provided by Joelle and the entire team at Morristown Subaru. I highly recommend them for all your car maintenance needs.

New service facility that's a comfortable place to wait. Victoria, the service rep kept me informed every step of the way. My car actually felt different after servicing...Great job.

I use them for all my Suburu repairs. Victoria is great to work with, goes out of her way to make sure everything is done correctly, quickly and easily. I highly recommend them!

Thank you, Subaru of Morristown Service Center for giving the Impreza some TLC. Victoria was very helpful and pleasant.:)

I had a wonderful experience at the Subaru Service Center last week. I was assisted mainly by my Service Advisor Victoria. She was exceptional. She was very knowledgeable and helpful and went out of her way to make sure I got the best possible service. She kept me in the loop every step of the way and made it a very pleasant experience. I also had a great experience with the rest of the staff at Subaru and plan to return in the future for any of my service needs. I have nothing but great things to say about this service center.

Great service center for Subaru repairs. Javier is helpful, detailed & doesn't try to oversell you service you don't need. The techs really go over your car to *accurately* find out exactly the problem & if it's safe enough, they'll show you. The service center is also about as reasonable in prices that you'll get for a corporate repair center (still higher than an independent auto shop, but the upside is you can get a loaner car while your car is being repaired). I wish the cost was more friendly, but don't we all? Subaru of Morristown Service Center: 4.5/5 stars.

Since I went for my last service call in 2021, they've moved the service center to an adjacent building....it was perfect/great service. My service representative Javier was very attentative, and took the time to explain my options and gave me updates as the mechanic performed the service. I was finished in record time (I was even able to pay my invoice on my own phone). My car feels as though it preforming better already (worth it to keep up with the regular maintenance calls)

Great service. Victoria and Sharday were excellent, professional and super friendly.

I have been a customer for over four years and this service center was an important reason I came back for my second lease. Victoria Lafrenz and Javier take great care of me every time I visit, whatever the issue has been, from recalls and repairs to software updates and regular maintenance, they went above and beyond to get those services completed in a timely manner and kept me updated via text. I never had to worry about anything and never had to wait long. Only one small complaint - I do wish there was a real direct phone number... Just call the main number and ask to be transferred, but it makes it more difficult to reach them from 8:00am to 9:00am before the dealership opens... That being said, they're the kind of business and people to stay open a few minutes late to accommodate a customer. I . Leaving a good review is the least I can do after all they've done for me and my family.

I don't even know where to start. I bought my car from them and got my vehicle serviced a few times. The wait is always over 4 hours so be prepared. The most recent trip to Subaru of Morristown was to get my tire fixed which they didn't do and I ended up stranded in New York City one night. Tom who initially said he would help being that the other manager never called me back, now dodges my calls and doesn't answer my emails. I had to buy a new tire that I shouldn't have had to buy due to bad workmanship from their shop and the shop left tools in my car and the one tool that tightens the lug nuts on the spare is now gone from my car. This place is a joke, save your money and find a dealership that actually does the work properly.

Great folks

Came in for a simple tire replacement. Just one tire had a hole and needed a replacement, spent over 2 hours in the lobby for them to come tell me other useless services for upsale. Go to a trusted mechanic instead.