What clients say about Mt. Freedom Automotive in Randolphville (NJ)
Incompetents. European cars with a turbo engine require API SN Plus certified engine oil to prevent engine knocking due to low speed pre-ignition. When I explained to Sean that this is what I needed for my car and I wanted to see the oil, he showed me the big tank of oil he has in the back saying that that oil is just fine. I asked him to show to me that his oil was API SN Plus certified and he replied that all oils are API certified (note not API SN Plus certified) clearly not understanding my question or trying to dogde it. If you have an expensive car avoid this place at all costs!
Got in a front-end collision down the street and Sean (One of the shop technicians) assisted me with getting my mangled car in their parking lot and allowed me to keep it there overnight stress free while I figured things out. The customer service here from that situation alone is something to make me a new customer. 10/10 would recommend for anyone in the Randolph area!!
I recently moved to Randolph and I was worried it would be hard to find an honest and affordable mechanic. Mt. Freedom Auto is wonderful. 6 service codes appeared on my dashboard. Not surprised to find out the Acura dealer wanted to change several fluids in the car costing over $600. Made an appointment at Mt. Freedom; waited 35 minutes and left with a reasonably priced oil change and washer fluid. No other work had to be done. Highly recommend and there is no extra charge for “dad jokes”.
No a bad place to get work done but zero communication until the job is done. Make sure you get an estimate beforehand, will call when job is done and you have to pay. No communication.
Terry and Sean are great honest mechanics. I've been taking my cars there for 20 years now and my kids go there too. It's no frills so don't expect a coffee while you wait. Walk to the coffee shop or pizza place if you want a snack. Best to drop off the car and pick up later
I just love them. I'm a single mom who knows absolutely nothing about cars and I never feel like they are swindling me. Their prices are great and they treat me with respect. That hadn't been my experience at other automotive shops. I highly recommend them
Terry is the best! Very trustworthy, fair and funny! We have taken many of our cars to him over the years. Hgave never been disappointed. I wouldn't go anywhere else.
Terry is the best! Woke up with a flat tire in the garage - just had surgery and could not change it. Called Terry at 6:55, 5 minutes before they opened at 7 am. He was so nice, cracking jokes and is coming over to help. Thanks Terry and Mt Freedom Automotive!
Summary: THESE GUYS STINK! Gene (owner), Terry (lead mechanic) and Adam (junior mechanic) are rude, dismissive, brash and will make you feel like you’re doing them a favor by asking for their services. Took my old Toyota FJ truck into this BP Sept 2012 to have the transmission fluid and filter changed. The truck has no top, so I wanted to get it done before the winter. Terry did the work. While he treated me like I was trying to sell him something, I let it go… too much trouble to reschedule somewhere else. $170 later, I parked the truck in the garage for the winter. Spring: opened garage door and had tranny fluid all over the floor. I tried to get back to BP b/t my schedule, theirs and the rain for months. Finally got there in August 2013 and talked to owner Gene (white hair) who owns the place, but you would never know it. He doesn’t smile, isn’t friendly and defers all mechanic scheduling and decisions to Terry and his #2, Adam. Terry was out this week but Adam was there, both bays were open and he said I could bring it in. Went home, got truck and drove back. Adam crawled underneath with a flashlight, said the pan was leaking, crawled out and said Terry did the repair so Terry would have to fix. WHAT!? I said “so that’s it? I just came down here b/c you told me you would fix the mistake and now you won’t fix it b/c the other mechanic was the one who did the work? “Yep.” Are you f-ing kidding me? So there are bolts, threads, pan, gasket. Is this rocket science for a mechanic? The BP sign says “BP - Locally owned. Locally operated. Thank you for your support.” Well guess what. They just blew it for every independently owned shop. If I got it done at a chain like Pep Boys, Firestone, Sears, anywhere, I would have had it done months ago with apologies for my troubles. I guess this BP has enough business to treat people this way–they just don’t care. I would avoid this station like the plague. 1173 Sussex Turnpike.
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