Sansone Auto Mall in
Avenel (NJ)

Called about a pre-owned Toyota Highlander Hybrid to check if it was in stock. They said yes. I made an appointment to come in. Took me 30 minutes to get there after work. When I arrived they said "oh the manager had a family emergency and he took that car to drive to it, how about you look at the new Grand Highlander?"

Why would the manager take an in demand car to a family emergency instead of the car he drove to work in? Or the better possibility is that they didn't have the car in stock and were just trying to get me in the door. They weren't apologetic at all. Waste of time.

The customer service here is horrible, the service department even worse. They could not careless about you once you sign a lease and drive off the property . Brought my 2024 jeep there to be fixed they did nothing but give me a complete attitude and then have me come pick up the car because it’s “fixed” so i go pick it up and nope still not fixed and they didn’t care they were just like oh ok we’ll set you up with another appointment wouldn’t do nothing for me and no loaners .would not recommend this dealership to anyone .also no one calls you back no matter how many messages you leave very disappointed .Save yourself the aggravation and go elsewhere

I would give them a 5-star review, but I found a few things out. I had a nice challenger and loved it, but not sure what happened i started to have engine troubles. Took it to a mechanic close to me he tells me it would be $2000 to fix i didn't have it and then he said your car under warranty go to the dealership it might be cheaper. Went to the dealer i got a shock they told me 12,000 to fix my car it will need a whole new engine. Now not knowing any better and need a car traded my dream for a nightmare, crazy monthly payments and a seat that keeps falling on me in the back. One the way one of the salespersons look when i told my situation should have been considered a warning not to trade. I wish i had the $2000 to fix my car when the mechanic told me that price. 3 I'm never trusting sansone for anything again i'll take my business somewhere else. I know others had better interaction with this company i feel i got robbed for my car because they are no longer being made

Maria and Shaheed were absolutely phenomenal in the car buying process. After we picked out what we wanted, they made the rest of the experience, enjoyable and efficient. Maria was a top sales person and understood what our needs were. Highly recommend them to anybody out there looking to buy your lease a Jeep

⭐ Disappointing experience with Sansone Toyota’s referral program.

I decided to write this review because I believe it is important for companies to honor the programs and incentives they promote to their customers.

I referred three people to purchase vehicles from Sansone Toyota: a 2026 Toyota Sienna, a 2026 Toyota RAV4, and a 2026 Toyota Tacoma. All three customers successfully completed their vehicle purchases.

In two of these cases, my involvement went far beyond simply making a referral. I personally assisted with the negotiations and accompanied the customers throughout the entire purchasing process. In fact, we remained at the dealership until approximately 10:30 PM completing paperwork and ensuring they were able to take delivery of their vehicles that same night. For that reason, it is difficult to understand how these referrals cannot be recognized.

When I inquired about the referral incentives, the salesperson informed me that two of the referrals could not be honored because the customers did not specifically mention my name during the process, even though he was fully aware that I had referred them and actively participated in the negotiations. As for the third referral, I was told that the incentive would be processed and sent, but several weeks have passed and I am still waiting without any update.

I have attempted to contact the salesperson as well as customer service on multiple occasions, but to date no one has provided a clear response or a resolution.

I am posting this review in the hope that someone from management will take notice of this situation and help resolve it. More importantly, I believe customers should be able to trust the credibility of the referral and incentive programs that a company advertises and promotes.

I appreciate the service that the people I referred received, but the lack of follow-through and failure to honor the referral program has been very disappointing.

I had an excellent experience purchasing my car, Sebastian santo was incredibly helpful throughout the entire process, He was kind, patient, and efficient, and he made everything easy and stress-free.

I also want to thank Oscar, the finance manager, for being very friendly and attentive.

I highly recommend this dealership to anyone looking for outstanding customer service and a smooth car-buying experience

UNTRUSTWORTHY MANAGEMENT/SALESPERSON.

I had the company switch prices online and play dumb when approached about it. Also during my experience I was able to get one price out of them yet when I came back to get the car it was made to seem like the priced discussed was impossible and never discussed. Now I have no means of transportation after taking a few days to prepare for what I thought was going to be my new vehicle. IM SURE ALL DEALERSHIPS/SALESPEOPLE HAVE THEIR WAYS OF NEGOTIATING/HANDLING BUSINESS, I JUST ADVISE THAT YOU RECORD, PHOTOGRAPH AND SCREENSHOT EVERYTHING !!

I have been a loyal customer of Sansone Nissan for over 20 years, and once again, they’ve exceeded my expectations. My recent experience with Max, the manager, and Esperanza, the Sales Associate, was exceptional. Both were incredibly courteous, patient, and knowledgeable, answering all of my questions and addressing any concerns my husband and I had.

Their professionalism made us feel welcomed and valued throughout the entire process. It’s clear that customer satisfaction is their top priority. Every time I visit, it feels like I’m treated like family, and that’s why I continue to return.

I highly recommend Sansone Nissan to anyone looking for great service, knowledgeable staff, and a friendly environment.

I’m extremely disappointed with my experience at Sansone Auto Toyota. I purchased a car from them back in November, and during the process, I was told by Israel & Oscar that my mom would receive a referral check for recommending me.

It’s now been months, and not only has she not received anything, but no one at the dealership has been responsive to my follow-ups. I’ve reached out multiple times and have been completely ignored, which feels very unprofessional and disrespectful.

If you’re going to offer referral incentives, you should honor them and communicate properly with your customers. This lack of accountability has really left a bad impression on what should have been a positive car-buying experience.

I would not recommend this dealership based on how this situation has been handled.

I had a great experience buying my Toyota Grand Higher 2026 Hybrid max limited with MR. Suranga Don. He was fantastic in every way he explained everything about the car and was very helpful and answered all my questions. I am very happy with the stuff and the service. Also they are willing to work with you to get a price that you are happy with. I highly recommend Mr Suranga and the whole team was very welcoming and professional at Sansone auto Mall.

Was there last week, looking for a new car, stopped in at Kia, were we had our hearts set on looking into the Sorento. We were there for about 20mins looking at multiple cars in the showroom, and outside. Not a single employee approached us to ask if we needed help, nor did anyone say hello. When we first arrived, pushing our stroller , an employee rushed to open the door and ignored us as there was another couple behind us and attended to them right away. We stood around the showroom a little longer to see if anyone would come up to us, we never got help. We shortly left very upset. I understand if you are busy or helping others but a simple “we will be right with you” would have made a big difference on us staying.

I have always had a professional, friendly, polite, respectful, caring of the customer concerns. Kevin always goes above and beyond to assure that all questions are answered in a respectful and professional manner. He is always patience when I ask him questions about anything regarding my concerns. Kevin is an amazing employee. When I come to get my car service I always pray I have Kevin to assist me! Thank you Kevin for always going above and beyond you are truly amazing!!!

Very Disappointing Experience with Toyota Custom Order
I am extremely disappointed with the level of organization and communication surrounding my custom order of a Toyota Sienna through a Toyota dealership. When I placed the order, I was given a clear expectation that the vehicle would be delivered around the third week of February. Based on that timeline, I planned accordingly and trusted the process.
Unfortunately, as that timeframe passed, I began reaching out to the dealership for updates. What has been most frustrating is that no one seems to know where the vehicle is or when it will actually arrive. I have received vague responses, inconsistent information, and at times no follow-up at all.
For a company with the reputation of Toyota Motor Corporation, I expected far better communication and transparency. Ordering a custom vehicle is a significant purchase, and customers deserve clear updates about production status, shipping progress, and delivery timelines. Instead, the experience has felt unorganized, uncertain, and poorly managed.
The most concerning part is the lack of accountability and tracking. When a customer orders a custom vehicle, there should be a reliable system in place for the dealership Sansone and Toyota to know exactly where the vehicle is in the process whether it’s in production, in transit, or delayed. Being told that the whereabouts of the vehicle are “unknown” weeks after the promised delivery window is simply unacceptable.
I understand that delays can happen in the automotive industry, especially with supply chain issues. However, delays are understandable lack of communication is not. Customers should not have to chase down basic information about a vehicle they have already committed to purchasing.
At this point, I hope the dealership and Toyota take this feedback seriously and improve the way custom orders are tracked and communicated. Transparency, timely updates, and accountability would go a long way in restoring trust with customers who are making such a major investment.
I sincerely hope my experience improves soon, but right now the process has been very frustrating and far below the level of service one would expect from Toyota.

Amaar my salesman Buying a vehicle is a major decision, and having a salesperson who is honest, dependable, and attentive makes the entire experience much smoother. He did everything he could on his end to keep me informed and supported throughout the process.
Thank you for your excellent service, professionalism, and integrity. Salespeople like you represent the very best of what customers hope for when working with a dealership.

My family and I purchased our last car from Sansone Nissan and had no problems whatsoever, so we decided to give Sansone Toyota a try this time and we’re glad we did! The experience was excellent, especially working with Jorge Diaz. He was incredibly helpful, patient, and took the time to answer all of my questions about my now-owned 2023 Camry. Jorge is a prime example of what great customer service should look like. I truly appreciate the support and the smooth experience from start to finish.

Service advisor is great ,technicians are horrible and do not know what they’re doing. Came in for a thumping noise in the front end they rotated and balanced my tires and told me the noise went away. Passenger heated seat did not work 17 days later I pick up the car, same thumping noise, even though the report said that they took it on a test drive and it went away click the heated seat didn’t work brought it back went with a drive along with the tech shortest drive of his life showed him the thumping noise, turned on the heated seat and showed him that it shuts off. They held it for two more days. It did not move from the parking lot as I have the JEEP app terrible. Also, sidenote, never trust a dealership that doesn’t have the manager’s phone numbers or email contacts out to the public went as far as contacting the manager through LinkedIn and still nothing

We leased a beautiful 2026 Wrangler from Sansone on Black Friday 2025. Sales experience was pretty much no nonsense. Salesperson not the most knowledgeable about the Jeep and ultimately told us we COULDN’T keep the same license place…(yes we could). Took advantage of our new car buyer glow to manipulate us into recording a positive video on the experience.

A week after the sale - still no paperwork the finance manager had promised would be immediately emailed over to me. Two weeks after sale, still no paperwork, and the title company began aggressively contacting us about the trade in. Three weeks after the sale, received a new INVOICE from former leasing finance company that since we did not return the leased vehicle…you now owe $18,000+. Sansone! What did you do with our trade-in???

Unresponsive calls to Sansone showed the clear difference between the treatment of a “current/potential” customer and a “past/no longer relevant because we got your money already” customer. Finally spoke with Shahid in finance – who ironically prepared all of the paperwork – but had absolutely NO CLUE who we were anymore. He informed us that – over a month later – the trade in was in the process of being returned to the title company. Still??? He didn’t know why the paperwork was never sent….MAYBE IT WENT TO YOUR SPAM. He re-sent the documents while I was on the line and then waited another week on updates about our trade-in. A few days after Christmas, it was confirmed that the trade-in was received by the title company.

Reviewing lease, I found an $825.00 charge for “ACP SYNTHETIC (2YR WAIT) 7.5”. I managed to get through to Shahid who informed me that the charge was for 2 years of oil changes for our “own good”… The lease agreement also showed that I had the option to cancel at any time - which I did. Shahid said - after 10 seconds - "it’s canceled!" I asked him how this cancellation would be reflected and how I would receive confirmation (i.e., as a credit to the lease agreement, a refund,….) and he said “you’ll receive a credit”….no further information provided.

Decided to give “the credit” time to be processed and perhaps I would receive an official notification of some kind by email or regular mail. I KNOW they have my email on record by the amount of times they sent me reminders telling me “not to forget to rate the service and take a survey”. There’s a reason why you don’t leave a review so soon after an experience especially when making such a huge purchase -- hard to walk back what you originally say.

Today, February 13th, at 4:50 p.m., I called Sansone AGAIN to address this $825.00 charge for something I don’t want. Asking for Finance, straight to voicemail. Call again – asked for a manager and was told “The manager is with a customer right now…”. Once again being reminded that I’m merely a former customer that they’ve already fleeced.

They may have a ton of vehicles to choose from and pull out all the bells and whistles to make a sale, but in the end, they are what they are – “just another car dealer”. In hindsight, I feel like I should have just stayed on Staten Island because it would have saved me gas and tolls to get the same vehicle. If you DO decide to go with Sansone – check out the lease agreement (or purchase agreement) for this surprise $825.00 charge! Don’t fall for it! Going to end this review now so I can research this “arbitration clause” I came across while looking over the lease again.

2/21 UPDATE - I personally went to Sansone today. Finance person Shihad was BEYOND rude and condescending and told me that I "needed to have more patience" and if I wanted "to live my life like that" that was MY problem. I dismissed him from the office and insisted on a MANAGER. Pat came in, profusely apologized and we spoke for a bit. He assured me that Shihad was completely out of line and would be spoken to. He gave me his personal cell # and said he would have answers for me by Monday/Tuesday.

I put my vehicle in the shop mid December and did not get it back until mid February. Mind you this is a vehicle that I purchased brand new from the dealership and the heating system failed!! For the duration my vehicle was in the shop I had no communication, or any type of courtesy calls regarding any updates. It wasn’t until I had to call the Kia corporate office to file a complaint before I finally received my vehicle back. Upon drop off I asked for a courtesy vehicle I was told none were available, after a month I was offered a courtesy vehicle in which I never picked up because I was so dissatisfied with their service or lack there of. Oh wait it doesn’t end there!! When I picked my vehicle up none of the paperwork was done including the service order. I keep getting the run around, they won’t answer my calls and I still have no paperwork. If you can avoid this location please do so they are horrible!! This is the 2nd time my vehicle was in this same service center for a 2 month period! Horrible, horrible, horrible!!

Great experience today at Sansone Auto Mall with Kameron.
Very Knowledgable. Very Professional. Very personable.
We ended up buying a 2023 Mazda CX-5 and he was instrumental in that purchase...thanks Kameron for an enjoyable experience in an experience thats usually not so enjoyable...would recommend Sansone to all..Nice staff. Fair prices.

Accompanied my mom & sister for my little sister’s first car purchase. I’ll come back in the future when my little brother has to make his first car purchase, and my own car purchase too. I want to definitely thank Freddy for helping my sister with her car purchase, and even helped her & my mom score a good deal on car insurance. We appreciate those little details & info tips. He’s a great salesman, shows enthusiasm & interest in getting to know you, turns out he loves Viet food. The owner/manager was also courteous & gave my sister & I all the options, choices & recommendations for the plans & addons & etc. It was a nice, professional & productive visit & purchase in one go.

Tried to make an appointment for my 2015 Hyundai Elantra to be serviced for 3 recalls on this vehicle. I had received a letter from Hyundai concerning the one safety recall and stated to contact your local Dealer for repairs. I bought this vehicle and the one before it at Sansone Auto mall and decided to get it serviced by them. I tried to schedule an appointment online but they did not have any appointments available for any month this year. I called and had to leave a voice mail. A Mr. William Ramos texted me back concerning their schedule. He needed information to make an appointment. I gave him two telephone numbers that the car was listed under but he informed me that he could not find the information on my vehicle. I got disgusted with not talking to a live person to set up an appointment to have these matter corrected, and let Mr. Ramos know this. I was going to buy a new car in the near future and it would be a Hyundai from Sansone, but not anymore. If this is how their Customer Service for repairs is then forget it. They have not problem having a live person talk to you if you want to buy a car. I also bet if I had wanted to pay of any other type of repairs there would be no problem getting an appointment. I will be contacting Hyundai directly concerning this matter.

I recently visited Sansone Auto Mall to purchase a 2026 Toyota Corolla, and I had a wonderful experience. Suranga Don, the salesperson who assisted me, was extremely kind, professional, and patient throughout the entire process. He took the time to explain all the features of the car, answered all my questions clearly, and made sure I felt comfortable and confident with my decision. The entire process was smooth and transparent, with no hidden fees or unexpected costs. I truly appreciated his honesty and genuine effort to help me find the right car. Overall, I’m very satisfied with my experience and would highly recommend Suranga Don and Sansone Auto Mall to anyone looking to buy a car.

I recently brought my leased vehicle to the Sansone Auto Mall service department to have the back window replaced after it was shattered. They fixed the window, but gave the car back to me with glass still over the back seat and interior. Completely unacceptable and unsafe. If a job involves shattered glass, cleaning it should be part of the service. Very disappointed. To their credit, they did have me bring the vehicle back to be cleaned, but this was an inconvenience that could have been avoided with more attention to detail the first time. This experience has definitely affected my trust in their service department.

Showed up late one night after driving 2 hours from Philly in traffic and storms to purchase a car for my daughter. We were all exhausted. Justin our salesman had been there since 9am and yet was so kind and patient and knowledgeable. He took his time and never made us feel rushed. Very professional and overall excellent experience. Thanks again.

I came down from new york to work with Raj and his team at Sansone because they are the only team that I have ever met that lives up to my rigorous standard of honesty and integrity.

Justin is an outstanding salesman with a great moral compass. He is very knowledgeable and professional with excellent taste in cars.

Shahid expertly took us through all our paperwork. He also suggested bi-weekly payments so we could pay the car off sooner, which will save us a bunch of money on the loan and he helped us set it up.

Raj, the General Manager, is a fellow Army veteran and ensured I got every discount and incentive available.

Proud to take home this beautiful family vehicle

The sales team at Sansone toyota was amazing like always this is my third vehicle purchasing from this dealership and has always met my expectations thanks again. Also need to thank Manny the finance team and if course my sales person Adham Nasr for making a great deal.

I leased a Grand Wagoneer from Sansone Auto Mall in December 2024, and while I understand that the electrical issues plaguing my vehicle are not directly the dealership's fault, the level of customer service I’ve experienced has been nothing short of horrendous.

First and foremost, trying to get in touch with anyone for updates on my vehicle is a nightmare. I’ve left countless messages for the service manager, yet my calls are never returned. Their automated recording boasts about their “millions of dollars in parts inventory,” but every single time a part is needed for my vehicle, it has to be ordered with no clear ETA.

They also claim to have over 150 loaner cars available, but good luck getting one or a clean one. On the rare occasion that I’m offered a loaner, it’s always a car so small and inadequate it’s laughable—hardly comparable to the SUV I’m leasing.

Additionally, whenever I pick up my vehicle after service, it’s always filthy. They consistently use the same excuse that their car wash “just broke” and couldn’t clean my truck or their loaners. This has happened every single time, making it clear this is a chronic issue or, worse, sheer laziness.

Sansone Auto Mall’s service department is unprofessional, unreliable, and entirely unworthy of even one star. I would not recommend this dealership to anyone. Avoid it at all costs if you value your time and money.

I had a tremendous experience at Sansone Auto Mall. I was greeted courteously by Bruno Jin at the door and helped me right to the end. When I say he listened and was honest about the facts that, what I came in to get wasn’t possible with the budget I had, but he was opened to help me get into a car in the year I wanted and one I would like. And that he did.

The Customer service I experienced over the few days interacting with Bruno was the highest quality of service I’ve ever received doing business anywhere in a long time. He was so patient and I felt like he truly went over and beyond to get me a great car.

After spending hours at another place that could not deliver what I wanted I decided to go here.
If you have exhausted other dealerships trying to buy a new car, Sansone Auto Mall is the place to visit. Ask for Bruno, I can say with absolute certainty that it doesn’t matter your situation he will be able to get you in a car from one of their lots that you will like.

To the Manager from Hyundai that helped Bruno in the process and the team, Thank you!

Thank you Bruno for delivering on your words. I love my 2025 Hyundai Tucson.