What clients say about No.1 Auto Body in East Orange (NJ)
I was not satisfied with the work done on my vehicle. I received a call saying repairs were complete, and I told them I was on my way. I arrived an hour later to a car covered in snow. So I waited about thirty minutes while they cleaned it off and by then the sun set and it was dark outside. Luckily, I was able to still notice new scratch on my front bumper, 3 out 4 windows tinted, and the rim locks weren’t installed (the car was there because of whell/rim theft, so that was the most important thing to install!) In the daytime, I noticed 3 small deep scratches on my brand new rear bumper. The shop said they didn’t do it, and wouldn’t fix it since I had already picked up the vehicle. So disappointed because they were nice but when I pointed out imperfections, they made an excuse for each and every one. They only fixed the first issues because I caught it before leaving.
Very professional bussiness, they DO the job and keep your satisfaction with the cars they fix, warranty is something u don’t have to be worry about cause any discomfort or issues with your vehicle after the job they will be happy to help you with. Owner are very knowledgeable and very friendly people, I really recommend this shop
They fixed my car 2x after it was broken into and stolen, my car looks brand new. They pay attention to details and keep you updated with whats being done, I now get my car serviced there they are very helpful and kind. I asked if they provide car washing services I was told yes and just to call whenever I need to get my car wash. I never had any problems with them, I always ask for a vacuum when I get my oil change and they do it without any problem. I love No.1 Auto Body.
Crystal Phillip
Hyundai Tucson
I brought in my Honda Accord with a lot of work and damage and this business did an amazing A+ job leaving the car looking like brand new. Would recommend 100% 👍
Terrible! Still waiting for my roof repair. No one has returned my calls its like I've been avoided. I used them through my insurance BIG mistake very dissappointed. You cant be a pleasant customer you get stepped it.
Zach was amazing really hooked us up to the best 👌 went above and beyond to help and his staff did a amazing job as well, Definitely recommend this bod7 shop. The job was done very well!
They did a great job with our car bumper, accuarate time estimates, easy drop off and the cherry on top was they cleaned the car as a courtesy. Highly recommend these guys
They did an excellent job with repairing my car after an accident. Th They kept me updated throughout the whole process and were very polite throughout everything
Got 2 quotes from
The recently for my 2017 Nissan Versa SV silver the prices are out my range for now just wanted too fix some dents in my passenger door
This shop is amazing. The people are honest and friendly. I have three cars and I used them more than once personally and through my insurance. Best of all I feel safe and I know the job is doing correctly. Thank you guys!!!
Great service, communication and fast! I was supposed to be pick up my car Monday but got called to pick it up Friday. They were also willing to to fix a small problem on the car I noticed when pulling off, thank you again! Deff recommend them for any service
Took my car to this body shop two times. Both times were very fast and good work. Completed in 2-3 weeks. Another shop I had gone to took almost 4 months and disconnected my spare key from my car. The second time I came to No 1 auto body I noticed a minor misalignment with my front bumper. So I went back a few days after picking the car up, and they attended my concern right away. I waited 15-20 minutes only and the car was perfect!! Excellent customer service from the front desk girl and the technicians!
My truck was dropped in and returned in a very timely manor. As they were working on the truck I got updates as well. It was also nice to see some of the scratches on my vehicle touched up. This crew does phenomenal work and I would highly recommend them to my friends, family, and clients.
I read the reviews of this body shop most were favorable so I chose to take my car there! It was an amazing experience for me they kept me updated on the status of my car with a text almost everyday. Love this! They were courteous and professional and my car was finished on time. My car looks awesome again! Here are before and after pictures. Thank you! I would recommend this shop!!!
I was pretty duped by a lot of positive reviews of this place but ultimately I'm pretty disappointed with their service. My vehicle was hit while parked and I took it here as it was an affiliated shop with my insurance company and it had a lot of positive reviews. I picked up the vehicle and visually the damage was fixed but now there were noises the minute got on the highway. I dropped the vehicle off 2 more times and each time the vehicle still had issues.
Ultimately, the shop has no pride in their work. The work that was done was below bare minimum and they didn't bother to even check it before saying it's complete. They also managed to break things completely unrelated to the issue they were supposed to fix. One example being the latch inside the trunk for the spare tire.
In conclusion, after multiple drop offs, the tire which took the initial hit is still leaking air, even though I made them aware of this twice. And I know that they saw the issue and chose not to fix it, because the second I turned the car on at their parking lot, the low pressure light was on. At that point, I simply didn't trust them to continue any work.
Good: car looks good. Repair seems solid. It was timely even with a delayed part. Their use of technology in communication is great
Front desk dude...A1! I
Not so good: I don't feel like they take pride in their finished work. The clean up was sloppy. They don't clean and detail the car when done. all of my soft moldings around the accident area are dirty and scratched up. They used the car to store the parts which I'm sure contributed to this.
I can't give a 5 star because the not so good.
I would recommend them and bring my car back. Seems like they're a pretty popular shop which means a very busy.
When I came to pick up my car I was truly amazed on how the car came out. Also, the dates were to the exact time and day and nothing was delayed at all. The car look brand new and I was really happy on the outcome. I live 30 minutes away and if anything ever happens to my car or a family member’s car, I am definitely telling them to come to No. 1 auto body.
Wonderful place to get you're car fixed. The Customer service was great, very frendly people. My car was badly damaged and within 2 weeks. She was looking good as new. They left my car as clean as i left it and even gave her a wash. Thanks guys🙏🏾🙏🏾
I can't say enough about the experience I had at No 1 Autobody. As soon as I arrived the customer service was top notch. The young lady at the desk even assisted with my car rental when my insurance company hadn't sent me a confirmation yet. Lovely surprise and one more thing off my plate. The repair work done was exceptional and my car was returned sparkling clean. Complete white glove service. My only regret is not getting the names of the people that helped me so I could shout them out here. Thank you!
1st impressions last. My roadside company suggested this place after my accident to have my towed here. It was a Monday and must have been a bad day for the owners. We'll have them....but poor customer service. No hello or eye contact offered. Very disrespectful to ladies. I hope this review, helps to improve there service to the public. It definitely changed my mind on having them serve me. Until, I came back with a "man" present, respect wasn't offered. Zero....⭐s. I couldn't write the review unless I choice at least a 1. N/A if it was offered. Next.
Wow ok there is so much positive things to say about this place . First off they have the best customer service that I have experienced and are very professional. This is my third time that they fixed my Jeep Grand Cherokee and I honestly trust only them with my car, every time they make my car look even better than it originally did. They are fast and efficient and I advise everyone and I mean everyone to get there car fixed here.
The best auto shop I've seen. Great customer service and great workers that do there job well. The three brothers are always able to help if any question arrives and they are always able to give live updates when your car is in the shop. Wish I could give it more then 5 stars. Excellent overall.
This body shop by far is one of the best I ever went to get work down on my car. Zack and his team are very professional, caring and value you like one of there own. The facility is clean,very welcoming and comfortably do business in. This is the second time they did work on my car and am always speechless on the quality of work after they finish working on my car.
5 stars is not enough to rate NO 1 AUTO BODY SHOP, as there service is guaranteed to be One of the best in the area that you can find. I highly recommend Zack and team !!!!!!
The best Auto Body shop in the area! Very professional, friendly, helpful, and best of all, HONEST, staff. I go here for any and all car issues, Zach always helps me. In all my years of driving I've never encountered more organized, reliable, and nice people to take care of my car needs. Highly recommend, I would give 6 stars if that were an option!
Zack and his team are fantastic! Their work is excellent and the time to finish the work is top notch. I was in an accident an Zack really helped me out with my insurance company and we had a successful outcome. I would recommend this auto body shop without reservation. This was the second time my car needed work and both experiences were great!
This auto body shop is great, my wife's car was repaired and looks GREAT.
Uassir is an artist and does a great job at the price and time as promised.
This was my second time using this shop and I'm glad
From the moment I stepped into the office, I felt like they were going to do a good job! My vehicle was involved in a collision and so I took it to this shop. Zach was so professional, and knew the steps to take to make sure that all work that need to happen, would. He was very patient, explaining the process and the time frame. When I went to pick up my vehicle, I was very pleased with the result. Excellent people, excellent shop!!
Very professional folks!!! I recently had a dent on my car fixed at No.1 Auto body and had a great experience. The manager/owner is very straightforward and guarantees the quality of work at 100%. He communicated clearly what the expectations are and delivered on his word. I would highly recommend this place to anyone looking to get body work done.
This shop is great! The service provided is personable. The repair to my family member's vehicle was done in a timely manner, without hassle. I would highly recommend this shop and continue to use their professional service, should the need arise again. Zack and Sammy at No.1 Auto Body will go over and beyond for their customers. I have previously used this body shop when it was formerly Joe's Auto Body. However, the new owners are continuing the superb car care service to their new customers and the community.
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