This place is trash, I had called them to come pick up my car they offered 270 for the car then when the rude ass Driver came he allegedly say the catalic converter is not original therefore the price drop from $270 to $150 then I bought a mechanic to see the parts. The mechanic confirm the part is original, then the truck driver insist if I don't take the $150 I will have to pay $100 to put the car down then traiting me and my brother with a weapon stating he work for Newark police. I am heading BBB right now to report these scam artist.
I called AAA to have my car towed to the mechanic and they sent Five Star, specifically a fat older gentleman with a heavy accent, upon arriving he was extremely rude and snarky and made the assumption I left a light on in may car and my battery needed to be jumped. Now, dealing with my dying car since the day before and having previous battery/alternator problems in other cars - I had a good feeling it was not my battery. All the electric was working in my car, windows went up and down fine all the lights and door locks worked. Five Star's tow guy refused to believe what I was telling and continued to jump start my battery - in his words "I've been doing this forever I think I know what I'm talking about". As instructed by the tow truck guy, I let the battery run in my driveway for 1hr before going to work and when I went to drive home the car didn't start and I had to call AAA for a second tow. Ironically the 2nd tow company knew of the 1st tow company and said that the guy Five Star sent was at the end of shift and was most likely being lazy and did not want to late time to tow the car! Currently - my car is at the mechanic with a battery that is so dead that I had to pay to get a new one to test the alternator!
This is in no way a complaint towards AAA as I've been a happy customer of theirs for over 10 years. and I'm already in contact with them to make a formal complaint against Five Star because I'm sure this is not the service the expected from their partners.
This place sucks , overcharged for towing , fixing unauthorized repairs , threatened by owner family's works at Newark Police, they are thieves , think twice Before call for a towing or fixing. It.
If I could rate this a zero star I would.
This place sucks big time, I don't know how they are still in business. The owner is a fat rude slob mobster type. Very rude!! Stay away. I was towed from a private lot 1/2 mile away from the location and was charged $400!!!! On top of that they charged me $75 to tow it back to the same location where it was towed from originally.
I never wish any hateful things on anyone, but godbless the owner. Justice will be served in his heaven.
We had a great experience with the young man that came out to change a tire (via AAA). Couldn't have been nicer, more efficient and helpful overall. A nice surprise at 2am when none of us wanted to be out w a flat!
this is the worst towing company ever. i got charged for $500 for only 1 day. the people that work there are rude. this place is a scam. please do not go. the cops are always at this place...
STTTTTTTTTTTTTTTAAAAAAAAAAYYYYYYYYY AWWWAAAAAAAYYYYYYYYYYY
10,200 charged on a bmw m6 parts marked up more than direct from bmw.... hours added... unauthorized work,,,, NIIIIIIIIIIIGHHHHHHTTTTTTTMMMMAARRRRRRREEEEEEEEE
I had to go back 4 times because the work on my car was done incorrectly. I had to go back because the bumper was not put on correctly and water was getting into my headlights, they did not assess the damage correctly and I had frame damage to my car which resulted in my tire brushing along the tire cover every time I turned, my car drives differently ever since. It had a weird screeching noise that apparently were my breaks, but I still have noises. The 5th time I went back due to thumping and uneasy drive, I just wanted to leave ASAP after waiting 2hrs even though it should have been done since I called earlier to confirm it was ready, I watched as they re-balanced my tires and were struggling with the tired that was hit on impact, for 2hrs! Also they replaced my driver door and it has yellow stains from either taping or something else, and they tried to wipe it off with degreaser and nothing took it off. I still have this stain. I wish I had never had them tow my truck or convinced me to get the work done here. It is clear their work is questionable and I would not recommend anyone to go to this shop. I should have went to my usual auto center.
poorly run business is a understatement for this place.people seem unrelated to mechanics. the oil change just puts your car on a lift so they can go thru there check list and "WORRY" a person. i wont be returning,ever! stay away from oil change,plenty of decent shops on washington ave that has experience with customers and is SAME PRICE.people next door told me to read reveiws after over hearing me complain a little to someone. 1 star.
the owner Paul Costa at FIVE STAR AUTO REPAIR serviced my vehicle a few times for an issue that was repeating itself. he fixed it the first time and charged me for the repairs, but for the other two times i brought the car in for the same issue he took care of it and didn't charge me. he explained what was wrong and went out of his way to repair the issue. he is a man that stands behind his work and his word.
14-24 Holmes St, Belleville, NJUsed car dealer
Website
