New Hampton Auto in
New Hampton Township (NH)

Honestly I would rate this company negative Stars if it was possible simply because of just ONE employee's disrespectfuI nature! It was the storm on 12/2/25 and i ended up going off of Route 104 just over the New Hampton Town Line I'd slid off the roadway and gotten stuck in a bankment literally on shoulder of road. I was already currently waiting for a friend (with a tow truck of his own) to come and pull me out and while I was waiting a new Hampton officer ( apparently had been called by a "good samaritan") arrived and inquired if I was okay and informed me that there had already been a dispatch made for New Hampton towing to come to the scene and was already inroute. I then kindly explained to the cop about my help was already coming and i even had gps tracking on said help arrival but yet the cop claimed they couldn't leave me on the side of 104.. . FINALLY when New Hampton got there (almost 45 minutes) or more after the officer arrived . Once my vehicle was back onto the road he instructed me to go about a quarter mile down the road to the diner and wait for him in the officer to discuss payment I then did as I was asked and met the officer and the tow guy at the diner. He then told me the cost was going to be $230! I stated to him I did not have that amount of money accessible at the moment I told them that I could certainly swing 80-100 on the spot but not almost 3 times that amount.. when I had asked the tow guy what was the reasoning for such an exorbitantly High price of 230 he then said sorry kid I'm going to have to tow your vehicle claiming I was giving him backlash when simply was inquiring the reasoning for such a unknormally large cost.. the officer then was able to get the tow guy to take the 80 to 100 from me and to make it the payment later in the week when I was paid (mind you this was on a Tuesday night so it was simply a matter of couple days and the balance would be square.) The officer and the tow company followed me to the gas station off of exit 23 and once arriving there when I was inside using the ATM the tow guy then comes in the store and tells me that I have a coolant leak which I was well aware of prior to going off of the road there was no damage from going off of the road I stated him it was pre-existing long story short these guys at New Hampton Towing and Recovery are a freaking scam artist they clearly have some sort of thing worked out with the local police hence why once the officer talked to him about making payment arrangement he was then suddenly willing to do so I don't see how I can be forced into using a tow company that for 1 i did not call nor did I ultimately need or really want (especially when I had another tow already on its way from Simply a half hour away!) Not once ever in my life have I ever had such a rude and disrespectful interaction with a tow company... let alone one that would keep mentioning the same thing about having the officer issue a warrant for arrest if I ran off while driving to both diner and the atm... I asked the overly rude and degrading toq guy for his name (so I could in fact spread the word of this borderline criminal and verall wrongdoing) he then continued to make comments that were unexceptable literally all because I didn't have $230 accessible at that very moment due to just having another large expense come up.

Don't stand by their work, greedy. I had some tires mounted and balanced but they weren't balanced properly and when I brought them back they charged me again to rebalance the tires because I didn't buy the tires from them. That made absolutely no sense, it shouldn't matter where you buy your tires they should still stand behind their work. Last summer I went there to have my air conditioner fixed because it had a leak. They charge me $79 just to put a can of freon in and still couldn't find the leak. They told me to drive it for a while and bring it back and they would charge me again to fix it. So they basically charged me $79 just to put in a $5 can of freon. Just this past week I had a flat tire and brought the tire in to have it plugged, but it was still leaking. When I brought it back to have them fix it again the owner didn't believe me and again wanted to charge me again. Finally with a snotty attitude he said just go ahead and take it. Think I'm going to have to find another mechanic.

Been going their for last 5 years.. had electrical problems, they solved it with a fair price. Brake job at a fair price. They now do everything and at a fair price. Find them to be honest, good and at a fair price. Highly recommend.

HIGHLY RECOMMEND!!! Great value & fantastic service!! Super impressed with the service. Zach went above and beyond with communication, quick service and even provided a ride for me nearby. Prices are extremely competitive! I wish this shop was in my town so I could use them more often!

Had a flat tire on I93 NB before New Hampton exit. AAA dispatched a tow truck from this company. William came & changed the tire. He was thorough and efficient and friendly. I was stressed but he put me at ease. I was traveling from out of state in a rental and person from Alamo rental was not at all helpful & provided no assistance. Thank you William!

I can't say enough great things about new Hampton towing. The whole crew is professional honest and very knowledgeable which is very rare these days.

extremely rude! Swearing is unprofessional when running a business. If someone is picking up a vehicle, don’t threaten them that you will keep their vehicle because you don’t like their personality!!

I went to get my car inspected from the guys at New Hampton auto...when I came to pick it up I started driving off the lot and my brakes weren't working. The apparently worked on it and fixed the issues for inspection but cut my brake lines. I had to turn immediately around and drop it back off. Then they made me wait because they already had another car up on the lift that took priority over my issue.

I recently had my vehicle break down and I was stranded on the side of the road needing a tow. I called New Hampton Towing and Recovery. They were on another call at the time, but gave a reasonable estimate of when they could help. The truck arrived very close to the estimated time, and the operator (Charlie?) professionally loaded my vehicle and brought it to my destination. His quality service made for a positive end for what otherwise was not a great day.

My son took my wife's car to get inspected. It had a bad wheel bearing, a missing wheel stud, and bent rear control arms. All of this I expected. However what I didnt expect was loose lugs on my rear passenger tire when they returned it to me. The tech forgot to tighten all 5 lugs and when my car was returned my son drove it home. I was concerned because if the techs don't ensure lugnuts are tight the owner should know. I called to inform him and he called me a liar along with a slew of other nasty names and said I was trying to blame him for my problems. I want nothing from them... I just didn't want it to happen to anyone else. The conversation continued and i tried to assure him i did not want them to pay for anything. After a heated exchange the owner threatened me and said one of these days he will find me in town. A business owner should not threaten customers. Period. Very unprofessional. I advise you to take your car somewhere else. Anywhere else. McDonald's would be a safer bet then here. Atleast they won't threaten you or your family.

William came to the rescue this morning! He was prompt, professional, got the car to a safe spot, changed the flat tire in lightening speed and had us on our way faster than anything I’ve ever seen! Cannot recommend Them highly enough. Excellent service!!

Amazing! My sons car battery was done and fuses burnt out. He was at school and we drove down from Canada to meet him and bring home for the summer. New Hampton auto came and towed car and then when we picked it up the next day, we found out they were closed for Memorial day but had opened and fixed his car because they knew we were leaving to drive 5 1/2 hours home. Exceptional service. We wouldn’t get that in a big city. Thank you so much!! We appreciate you so much.

I had a late night emergency when I locked my dog in the car with my keys in the trunk, called the police and they told to me call a tow. I tried two other local towing companies both which could not help me due to the time. In hysterics, Plymouth P.D recommended New Hampton Auto and someone was down to help me in 15 minutes, THANK YOU NH AUTO!

I needed my vehicle towed to the closest dealer which is over an hour away. New Hampton Auto was able to help quickly which I appreciated. The driver was very friendly and helpful. Thanks New Hampton Auto.

So quick, so helpful! Popped a tire on travel trailer 93 south before mile marker 68. Came out within 15 min on a Sunday. And charge was 100 dollars less than what we were charged in MA for the same service! Thank you so much!

They were very nice, but their prices are through the roof. They charged so many unnecessary fees. My grandmother got a tow from Holderness to new hampton, only 10 miles and was charged $425!

A vehicle of a loved one who died in a tragic car accident was towed away and stored by this business. When we contacted them about coming to see the vehicle and collecting the personal items from it we were told that they would call us back as soon as someone else came back to help her. After 3 hours of waiting we decided to head home, and even days after we never received a call from them. On the phone, we told the woman that our loved one had died, and it would be very emotional for us to come and see the car. Finally enough courage was built up to try again. We called 4 days later and a man said we could come by, but when we got there he rushed us and said he had to leave. We drove 45 mins to do this for a SECOND time, and felt like they were blowing us off again. They did NOT check our IDs to make sure were even who we said we were, so apparently anyone can just go there and say they are the owner of anything. They watched us like a hawk and were completely rude about rushing us out of there. Imagine if it was your loved one. I can't believe the owners of this business allow this awful of employees to interact with the public.

$429 tow charge he charged my college student. Owner was rude. My daughter was horrified when she went to pick up her car which was in his yard. Absolute rip off. To charge students that kind of money for a tow. The place should be shut down.

Fantastic! Kevin and his partner are responsive, professional, reasonable, kind, honest and willing to go the extra mile to help people. New Hampton Auto went out of their way to inspect, order and install new tires with alignment and balancing within 24 hrs on short notice. The price was very competitive and the service was supreme. We'll continue to use them for our auto needs. Thanks New Hampton Auto for all you do for the community.

What more can I say when the owner & his wife cone to save my day 🤔 NOW THAT'S EXCELLENT SERVICE & CARING ❤ I will only use there services Thank - you

Got my truck towed 8 miles an they charge me 520 absolutely insane Highly unprofessional the truck ran wasn't stuck and was drivable . But they claimed they had to winch it . But that's what u do to pull it onto the tow truck. Plus thay damaged my truck

Google needs to add a zero star option. One of our family cars slid off the road in a recent snow storm and New Hampton Auto responded to pull it out. Afterward, the car was nearly undriveable due to a bent trailing link on the corner they’d hooked to. New Hampton Auto denied that they hooked where the link was bent and refused to pay for the damage (both the insurance adjuster and the mechanic rolled their eyes at this statement). In addition to the $250 towing fee for a five minute job, we have the added expense and headache of getting the car repaired. Zero stars.

My daughter and I both had our vehicles inspected today. The gentleman who serviced us was very friendly and treated both my daughter and I very well. I asked if they noticed anything that might need repairs and were given one item only needed as possible in future. Will gladly come back for services! Thank you

My car was overheating last Friday, seeing as I was only a half mile from this garage and they offered towing services I contacted them. First off I was charged $85 for a tow, which for them was only a mile drive. I was contacted Monday, after I contacted them to find out the diagnosis on my car, was told they needed to replace an alternator belt. My car was “fixed” Tuesday and I was charged $195 for a belt to be replaced and for them to add a jug of coolant, which I purchased myself on Friday. I picked my car up and made it barely 4 miles up the road before my car started overheating again, I pulled over and looked under the hood where you could clearly see it was leaking oil from somewhere! I had to get it towed again and waited hours to get it towed instead of contacting this guy again! When this guy was contacted this morning to tell him that my car needs a new radiator and a test to see where the oil leak is coming from he was EXTREMELY rude to my mother and said they supposedly test drove my car after replacing the belt, said my car was fine, and that I did something to it within the 4 miles I drove it. He is a crook!!! Don’t bring your car here!!!!

Kevin, his wife, and his employees are always wonderful, courteous, and professional folks. We are lucky to live close by for when we need service. If you don't, drive the extra to have your work done here.

All though they were response time was fantastic, and friendly. The driver reached inside my car to turn the wheel with his dirty gloves, and my steering wheel was so dirty and greasy I had to throw it out, needless to say when he sat in it my seat had grease on it, and the floor mat had to be thrown out also, I spent an afternoon cleaning it. PLEASE BE COURTEOUS THE NEXT TIME.

My wife and I were stranded when her car broke down after visiting nearby from central Maine. We couldn't find a reasonable tow or mechanic anywhere. I had my friend do a Google search and found New Hampton Auto so I gave them a call. They took time out of their Saturday to take care of us. Their son came down with a tow truck, but it blew a tire. He phoned the owner, Kevin, and he drove down with a battery-pack and was able to charge the battery enough so it could drive to his home/garage. It turned out that the battery was fine, and the alternator had died. After barely sleeping all night, Kevin's wife Cheryl invited us into their home and made us comfortable while Kevin located an alternator and replaced it at a very reasonable rate. These are good people that didn't have to work on a Saturday but recognized that we really needed help. Kevin did a great job fixing the car and Cheryl kept us warm for a couple hours and let us play with their dog. They seem to be great people, and I highly recommend them if you need work done on your vehicle in the New Hampton area. Thanks Kevin and Cheryl! :D