Ritch's Body Shop in
Incline Village (NV)

The owner of this shop, Jose Rios, offers snowplowing in the area and does not obide by his contracts.

Ritch's did a great job, love the work. Will recommend Ritchs 5 star

Jose and the girls in the office have been very helpful communicating, dealing with insurance, and making repairs on a commercial truck and personal vehicle that others hit and damaged. Appreciate the professionalism and quality work.

Definitely recommend for your vehicle repair and bodywork needs. They fixed my Acura RDX up like new, and made it super simple to work with the insurance company to document and pay for the damages. Happy to have this shop right here in N. Lake Tahoe! 🙌

I brought my Toyota Highlander in for a simple rear bumper replacement after it was damaged in a parking lot. They replaced the bumper and painted in perfectly, no problem, but the paint they applied didn't match the paint on the rest of the body of the car. When I first pointed out the issue, they denied there was any difference. Then they tried to explain the difference as resulting from painting on the plastic bumper vs. the metal body. When I pointed to the plastic front bumper which matched perfectly, they said that only the factory could do that and that no body shop could match the paint. Now I've had many other vehicles repaired at body shops and never once had an issue with matching paint. They offered to paint the car again, so I asked what they would do differently the second time. They said they would order the same paint from the same supplier and use the same process. I asked why they would expect a different outcome. They said it wouldn't change, so I said that was a waste of their time and mine. They then offered to repaint the bumper in a color that I felt matched as a courtesy. But that it too would look different on plastic than the metal samples they would provide. I said it's their job to pick a paint to match, not mine. I suggested that they try different paints on the old bumper that they had removed so that we'd see what it really looks like on plastic. "Oh, we can't do that". Having ignored the only logical path forward, that was the end of the conversation. I left with my multicolored car and will not return. See photo. I will go to another body shop to have the car painted properly in a matching color. I have rarely encountered a business which so fundamentally misunderstand or outright ignores the basic tenet of the service they provide - to restore the car to original condition prior to the accident. They were perfectly content with the work they had done and offered no reasonable solution to the readily apparent problem they had caused. I would strongly recommend that anyone prospective customer think twice before using this body shop.

Jose was great! So helpful and generous with his time. We got there and became priority. Felt taken care of, like we were in good hands. Will be back and would highly recommend.

Very friendly staff, very high prices. They prefer insurance work and not classic cars. Employees paid on commission. They do good work.

I have used Ritch's for repairs for two different minor accidents. They do fantastic work and the prices seem reasonable to me. I would recommend them to anyone.

Everyone was helpful, professional, and competent.

If you are looking to get ripped off then this is the place to go. They have the absolute highest pricing of any shop withing 200 miles of Lake Tahoe. On top of that they have company policies that are unwritten when you drop off your vehicle which will cost you literally thousands when you go to pick it up. If this shop is your last resort than I truly feel sorry for you.

Worsts experience ever!!! I dropped off my vehicle to be worked on, left it on a Wednesday then on Thursday a snow storm came in, by Friday morning a received a call that the guy that moved my truck lost the key, keep in mind I was told my truck would be ready to be picked up on Friday afternoon, and then there was a huge confusion on their end and it has been more then a nightmare dealing with this situation. It has now been 5 days and counting and both them and I are unsure of when my vehicle will be ready. I will never bring in another vehicle nor would I recommend anyone to bring theirs in for any work, as this is completely Unprofessional on their end. I have not been compensated with a rental nor in any way. There excuse is that “accidents happen.” If I could give zero stars I would.

Excellent customer service from start to finish! I highly recommend Ritch’s Auto Body shop and will use them in the future! They are honest, efficient and dependable. My car looks like new and they finished it in record time to be done before Christmas. The best part was that it was fully cleaned inside and out when I picked it up!!

They have repaired a few of my accidents over the past decade or more and have great customer service. Always quick with a quote and detailed explanation of work to be done. Work directly with the insurance to make my life easier with one less problem to worry about. I have driven to carson and reno thinking it would be cheaper but it never has been. No need to drive 100 miles away for repair they are the best and LOCAL!!

Highly recommended, great and fast service!

They have always been helpful and available