As a mechanic, I am absolutely disgusted by how this company treats stranded travelers. We were called out to assist a family whose RV broke down on the freeway, and they used The Tow Truck Company for a short 12-mile tow to get it off the highway. Charging $1,200 for a 12-mile heavy tow is blatant price gouging, plain and simple. We work in this industry and know exactly what local market rates are—this job should have been right around $500. Taking advantage of a vulnerable family stranded on a busy highway gives our entire local industry a bad name. Absolutely shameful business practices.
Would leavr zero stars if I could. The Tow Truck Company charged my brother $1,200 for a simple 12-mile tow for his family's RV after they broke down on the freeway. When you are stranded on the side of a busy highway, you are at the mercy of whoever answers the phone, and they completely took advantage of that vulnerability. We have since spoken to several other local towing companies, and every single one confirmed that the market rate for this job should have been around $500. Charging more than double the standard competitive rate is a shameful business practice. Look elsewhere for an honest service. 10/10 DO NOT RECOMMEND
Thanks to Kevin, and Nathan getting to us in a timely manner. Our truck was in the shop, and we were cozy and safe in our 5th wheel before dark, and the storm hit. What could have been a bad day ended up being a blessing.
Kevin was the best! Super competent and knowledgeable in all aspects of his trade. Him and his bad ass post apocalypse wasteland hustling apparatus really saved my bacon from the fire. Fast, safe, professional service. 100% would use again but hopefully won't need to. Give this guy a raise!
I do maintenance work at a local motel for a roof over my head I have some health issues making it hard to get any full time job. I get Medicaid and some food stamps to supplement the maybe $200 cash a month the owner can pay me. I asked the tow company if they could reduce the rate of cut me slack for a hardship case. They said they couldn't . The car they towed and impounded is the only thing I own. I know I was wrong driving it not registered and insured but it was to help someone to get to her friend threatening suicide. I was driving point a to point b when I was stopped. Police had my car towed and said I couldn't get it out unless I pay fines,tow and storage .I have been trying to get help with getting my car legal so I can go home to upstate New York to be with my mother who's been recently given 2-4 months left to live from the cancer she's almost 80 . No simpathy or break was even considered. They charged me $1800 for 16 days they had it. I had to beg and borrow to come up with it before I lost it. So in my eyes it's bull.... They wouldn't even consider a hardship case.thanks for possibly making me miss my mothers passing . Hope you lose some sleep over it.thanks anyway
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