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Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
Open 24 hours
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The Tow Truck Company is here to provide professional, 24/7 heavy duty towing service to the drivers in our community. When you need help transporting your vehicle, we're the towing company you can rely on. Contact us today for towing service or roadside assistance.
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What clients say about The Tow Truck Company in Las Vegas (NV)
You can’t file a police report for a stolen vehicle unless you proved ownership. Our bike was stolen and then later towed because they parked it illegally. Metro found it and let us know we could get it from this tow yard. October 14th at about 730pm we get there, and they said no, we can’t give it to you, metro needs to come and release the vehicle. So we reach out to metro, and they call the tow yard to say they can release the vehicle to us now. Then, the lady behind the desk keeps finding reasons not to let us take the bike. They looked at the bill of sale and said no, we won’t accept this, it’s not notarized. Who the hell has ever needed a bill of sale notarized? The DMV doesn’t even require it. Fine, we’ll go get it notarized. Then, within five minutes, she suddenly changed her mind. Actually, we need our name on the title, the bill of sale doesn’t matter. DMV appointments are hard to come by, but we had one set a week out to get registration. I asked if it would keep gaining additional fees while it sits there. They said yes, $40/day. Won’t let us see it to check if it’s even running anymore, see if it’s even worth the hassle or the $500 fees it’s now totaling out to, won’t let us check for severe damages caused by their improper storing, because it’s been sitting out in a dirt lot with no coverage while we’ve been getting heavy rain over the last week. Is it even worth missing a day of pay to try to walk in to the DMV and wait all day? We offer to give them the key so they can see if it runs anymore and they refuse. We had brought a copy of the police report listing him as the owner as well, because again, WE CANNOT FILE A POLICE REPORT UNLESS WE PROVED OWNERSHIP ALREADY. The exact same title and bill of sale that was provided to metro isn’t good enough proof for a towing company? I hope the bike rusts from sitting in that tow yard so when they try to auction it off it’s valued at less than the amount of money I was willing to pay them to get it back. The office workers aren’t trained properly and kept having to walk away and take pictures of our paperwork to send to someone that wasn’t even there and didn’t understand the full scope of the situation, just what they were choosing to tell them. Our bike was stolen, we filed a police report, the police found it, and now this company is being difficult about giving it back even though we’re willing to pay the full fees if it’s not damaged due to their negligence. Do better. Educate your employees.
I was helped by Kyree (sorry if I didn’t use the right spelling!) this past Monday and I wanted to just leave a review to express how kind, conversational, and professional he was during a highly stressful time for me. He was empathetic and made me feel incredibly comfortable for our short drive to the mechanic in what normally is an awkward ride. I hope his management team will recognize him for his excellent customer service and his ability to made people feel comfortable. Thank you so much again!
Landed in Vegas at 11am on 2Oct after a 16 hour trip from Ireland to find my Jeep Battery toast. Could not get it to charge so AAA i called. The Tow Truck company loaded me up and transported the jeep and me to Swantys Jeep in Bull Head City near my house. Conrad was my driver and went above and beyond. He was very professional, great communicator and just a salt of the earth good dude.
My vehicle was towed without notice and when I called to get information the lady told me apartment policy means more than the Nevada Revised Statute on towing without notice then she hung up on me after being slightly rude. And the worst part is I believe my vehicle was illegally towed because no notice was given but the tow company say it was a month before I lived at the residence it was towed from. I am seeking legal action as I've seen a lot of reviews about the scummy illegal practices of this company only making me feel more taken advantage of and reinforce my thoughts that they illegally tow peoples vehicles mine being one of them.
These people should be ashamed of themselves. call the cops and press charges if they tow you. They illegally tow cars constantly and make money from people who dont have the time to fight back.
If i could give this tow truck company 0 stars , i would. This company is so shady and unprofessional. I got a sticker put on my car for improper storage. Mind you ! The car is legal to be on the street. The car is registered and has car insurance. They literally are just trying to find a reason to put stickers on the car. I called the company and was told if the car is parked on a private property it needs to be moved every 24 hours. How would you know if the car is being moved every 24 hours ? They don’t know my schedule. And then they put a spray paint on my tires and on the concrete to see if the car is being moved !! What type of sleaze ball move is that. And had the nerve to say it was just chalk. If it was chalk it would’ve came off a lot easier. That’s so rude and disrespectful and disgusting to mark on anybody’s personal property! I will be reporting this company to the BBB. And FYI ! The private property the car is parked on is my apartment complex who i have a lease with and my car is on the lease as well.
This company has came and towed my car twice for no “parking decals” mind you I am waiting on the decals to arrive and also seen over 10 cars with no parking decals nor a license still parked, but yet this tow company has came and grabbed my car twice costing me over 800 dollars and I reside where I park ! At this point they work hand in hand with HOA and are robbing people blind! Worst tow company ever !
Super fast, very efficient and unbeatable rates. About time a professional tow company takes root in a rural abyss, where it’s who you know and who you blow.
Not this time.. looks like there’s a new sheriff in town…
A Story of Professionalism, Compassion, and Hope
I am writing to formally commend one of your drivers, Khyree, whose exemplary service turned a distressing ordeal into an experience of genuine kindness.
Yesterday afternoon, my car broke down unexpectedly after a long day. As a cancer patient returning from chemotherapy, I was especially anxious to get home and rest. I made a brief stop at Dollar Tree, only to find myself stranded in the parking lot. At exactly 4:34 pm, I contacted AAA for assistance, making sure to inform the dispatcher of my medical condition in hopes of expediting help.
About forty minutes later, a battery check mechanic arrived. This individual was both kind and helpful, conducting a prompt assessment, but unfortunately my car's problem was more serious—the alternator had failed, not the battery. The mechanic explained the situation and assured me that a tow truck would be sent to take my car a short distance across the street to my trusted mechanic.
That reassurance, however, was the beginning of a long and frustrating wait. I received an initial update and a “wellness check” call, which I appreciated, but as the minutes passed and no tow arrived, I called AAA several more times for updates. Each time, a different story unfolded: I was told various drivers had been dispatched, each with a promised wait of another 30 or 40 minutes. Sometimes I was assured that a driver was en route, only to find out later that no one had actually been assigned. During my final call, the representative admitted that a driver still had not been located.
The evening wore on and my anxiety mounted as darkness fell. Finally, at 8:16 pm—nearly four hours after my initial call—I received a voicemail from “THE TOW TRUCK COMPANY” stating that my driver would arrive in five minutes. The driver was Khyree.
Khyree arrived promptly, and though I was uncertain whether he was the third or fourth driver assigned, he explained that he had just received the request. Despite the confusion from earlier calls and the lateness of the hour, Khyree approached the situation with compassion and professionalism. It was now fully dark, and the area was quiet, but his presence was reassuring. He took care to ensure I felt safe and respected.
Khyree worked efficiently, loading my car onto the truck and transporting it – across the street - to the mechanic—a trip that took only a few minutes, but was executed with the utmost care. The remainder of the time was spent meticulously loading and unloading my vehicle, demonstrating his attention to detail and regard for both my safety and my property.
In total, I had waited from 4:34 pm until 8:16 pm for help to travel a very short distance. The lack of urgency and inconsistent information from AAA’s phone staff was deeply disappointing, especially since I have relied on their roadside service since 1996. My faith in the process wavered.
However, Khyree’s actions restored my trust in people. He treated me with dignity and embodied the highest standards of customer service and community care. His empathy, skill, and professionalism were a much-needed light at the end of a long, difficult day. I am deeply grateful for the way he conducted himself, and sincerely hope his dedication will be recognized.
It is employees like Khyree who elevate your establishment from a simple business to a haven of hope and humanity for those in vulnerable situations. Thank you for fostering an environment where empathy and professionalism thrive.
I set up a tow for the morning. Now even though they called and said there was a few hiccups and would be late for the time I ask for.....it was them calling me and keeping me in the loop that I was very appreciative for. They let me know how long ...where they were at and how close they were to me. I glad they communicated with me and why I would use them again.
I have a teenage son. He had two tire blowouts in a month. This office was the nicest out of the previous experiences I’ve had with other towing companies. The staff of ladies they have working there were friendly, professional, and prioritized getting the truck out asap. I was in and out in no time. When your vehicle is towed, it’s not pleasant but I was very pleased with my experience.
I have a 2024 that has JUST been serviced. They tow my car & when I get it it back I have not 1, not 2 but THREEEEE new warning lights ABS & traction issue now. WHAT IN THE ACTUAL HIZZELL? I know somebody better call me ASAP
Called at 1:50am to get a car with no handicap placard visible and parked in an assigned spot to my handicapped brother (clearly marked) at my apartment. The lady at the desk said her driver was just getting back and she would send the truck to come remove the vehicle. It has now been 2+ hours and still no truck. Idk if she thought I would just go to bed and she wouldn't have to send the truck, but I am going to send a complaint in, post this review, and talk with my property management because this is ridiculous...
IDK about those 1 stars.... but THEY CALLED ME thru AAA to RESCUE ME in the blazing heat.
I called at 430pm to get towed.... 715pm rolls around still nothing so I place in another request thru AAA and call them... turns out that 777 Towing (original service provider) did not phone me to cancel the tow.
In fact: they marked that they completed the tow while I was sitting in my car literally baking in 90 degree heat.
Corey from The Tow Truck Company is da man; he is literally the beginning the intermission and the ending. Period.
he took the effort to save me; he told me other company straight up left me hanging cold. well literally hot; my ass could have passed out from heat exhaustion.
anyways.... forget those 1 star ratings, they probably got their cars towed due to being late on their notes, but that aint an issue
got a flat, or car can't be ran mechanically they are the ones to call. I hope that AAA has them on speed dial because 777 Towing DID NOT COME THRU AT ALL.
Person at the front desk had an AWFUL attitude from the time I called to verify my car was there. I have a card that was declined and I dont understand why/how, it's a brand new credit card that I just recently activated and that has a $0 balance. I had to call family to ask if they could put the money on my debit card then pay them back using the credit card I had been trying to use at thr tow yard, which tool AGES as there was always some weird reason for why none of the credit cards I tried using would do.
Cash was totally acceptable though once I was able to get the money transfered and use their ATM. Crazy how the lady's attitude also dissipated the instant I worked that out.
Also, how is it their company is listed everywhere (even their own website, also verified by my initial phone call) as 24 hours, yet they charge an "after hours" pick up fee of $50 passed 5 PM. How can tbere be "after" hours when you're telling people you're 24/7? The claim is that dispatch/tow trucks are available 24/7 but they also allow 24/7 "customer" pickup, so it just doesnt make much sense. This company is super predatory, beware!
Not a bad company, the guy who came out to help told me the tow would be a higher dollar amount than I was first told, I called the office and they told me the same price originally quoted. It was onky 1.5 miles from breakdown. The price was almost double when the driver came out.
I called this tow company and was told by the operator that the service would be a flat rate of $400. Based on that quote, I agreed. However, after my truck was hooked, the operator suddenly told me it was actually $200 per hour, and I was charged an extra $200 — with no prior warning and no choice but to pay
Predatory towing habits. Saw their trucks come on posted private property and steal cars that were legally parked. When manager of store came out to confront the driver, the driver had an attitude and told them that the manager called to have them towed which wasn’t the case. Would give 0 out of 5 stars if could.
This company opperates with poor moral integrity and is willing to work with companies to remove individual vehicles for not meeting company parking requirements.
This company is unable to think beyond their own wallet and is comfortable inconveniencing others for their own financial advantage.
additional warning They're charge an additional 50$ for picking your vehicle up after 5:00pm. Hopefully if you're forced to work with this company this does not affect your work schedule.
GABBY IS VERY RUDE, UNPROFESSIONAL AND INADEQUATE FOR THE JOB AT HAND.
Gabby the phone operator at the reno/sparks location is very rude and unprofessional, i called last night to have a vehicle towed out of my assigned parking spot at Rowan apartments around 11 and a different operator at the las vegas location stated it would be two hours before a tow truck would be able to tow the car that was in my spot, which us fine! I understand is was a busy Saturday night and the operator at the time was working alone, i waited until about 2 o’clock in the morning and did not receive a phone call…fast forward to this morning, i call the reno/sparks location and spoke to gabby, i told het i had called last night about a vehicle parked in my spot, and that same vehicle was still in my spot and when i had informed her of that her responses were very snappy, she told me the las vegas location handled the phones last night basically and it had nothing to do with her, so i ended up putting in another request with her….fast forward 2 HOURS, i called her back and asked for an update on when the tow truck would arrive to tow the vehicle in my spot, she told me that she “totally spaced” and forgot to put the request in, im frustrated at this point because ive been waiting 12 + hours at this point to be able to park in my assigned spot, so i ask for a manger, she tells me she doesn't have a manager i can talk to, so i voice to her my frustrations about how long ive been waiting on this tow, she then proceeds to acuse me of canceling the tow last night because her records indicate i called and cancelled, i did NOT call and cancel ANYTHING, and niether did my husband, we were up well past midnight waiting for someone to arrive and the DID NOT. She proceeded to be VERY rude and UNPROFESSIONAL, saying “well idk, it says you cancelled” so shes going back n forth with me about that, at this point im like okay, do i have to be here when the tow truck arrives, like my time is being wasted at this point because you “forgot” to put the request in 2 hours ago and i have places i need to be and i can’t wait forever, she says “no you have to be there” conversation ends and i hang up, my husband goes outside and finds the owner of the car that is in our spot and they manage to move, he then calls gabby back to let her know to cancel the request because we dont want to waste the drivers time, she then SNAPS BACK at my husband saying “well are you sure because your wife is going to call back and say you guys didnt cancel the tow again and im not trying to deal with that” she was still indicating that we cancelled the tow and just didnt want to say which we in fact DID NOT CANCEL IT…he then said “well didnt cancel the tow the first time, but yes wed like to cancel the tow, its fine” she then HUNG UP IN MY HUSBANDS FACE WHILE HE WAS TRYING EXPLAIN, VERY UNPROFESSIONAL AND RUDE. Idk if shes having a bad day or what but she needs some serious customer service training, the entire interaction could’ve went differently but she was rude from the moment i spoke with her on the phone. I had call the las Vegas location and ask the driver of one of the tow truck vehicles driving through my apartment complex to find out who her manager was because she didn’t provide the information when i asked nicely the first time, the tow truck driver also stated that the only driver on the clock the night prior when i called the first time cancelled most of the tows because the first few people he called back didnt answer and it started getting really late so he assumed people didnt wait up, like i stated previously, i was waiting until 2am so im assuming i was one of customers that didn’t receive one of the callbacks because it got really late.
Tow Truck Company engages in blatant theft. I came out of the house to go pick up my oldest son from school this afternoon and, surprise, no car in the driveway! I'm a single mother in a one-car family, and Tow Truck Company had actually stolen my car OUT OF MY DRIVEWAY in the middle of the day while I was taking care of my sick 11 year old upstairs: I could hardly believe the sight of my empty driveway! It is a shocking thing to have happen, but the TTC are brazen as can be, knowing that our overstretched police force won't do anything about it. When I called Tow Truck Company and tried to explain their mistake, they refused to accept any responsibility, making the ridiculous claim that they are operating in accordance with a law which states that the HOA can give them authority to remove any car in that community which may block an entrance to anything in said community, and in this case they say that the "anything" being blocked was MY GARAGE. MY CAR WAS IMPEDING MY GARAGE (my house is paid in full, by the way, so it is indeed 100% my garage). What kind of erosion of homeowner's rights is happening here if a company can steal your most valuable possession off of your private property and ransom it back to you, all while the law does nothing? To add insult to injury, every time I said that I wouldn't pay to get back a car they stole, THEY hung up on ME, like I had hurt their feelings. This happened three times. Since Bryan, the manager (and owner, perhaps?) and his staff operate knowing they have taken what is usually an individual's most valuable and necessary possession, they are confident that they can behave as badly as they want to and all the while the car owners are forced to swallow the disrespect, the double talk, and the arrogance right along with the good old fashion extortion. I will definitely be petitioning my HOA to get these financial predators out of our neighborhood, writing to the DA about the seriousness of towing companies behaving like racketeers against honest, law-abiding, families -- taking their cars for ransom with impunity, twisting the law to try to justify their fundamentally unjust acts, and selling what they have taken for profit if the owner can't afford the fee. I had to pay $415 to get my car back today! I want to believe that the police and the property managers who may have contracted this company simply aren't aware yet of their disreputable conduct, and are not colluding with them in any way, because the voters of Las Vegas need and deserve local institutions that are operated with integrity and will protect residents from the menace of thieves, extortionists, and mercenaries like Tow Truck Company.
This company has threatened to remove my vehicle for an "expired registration." NRS 706.4477(2)(c) clearly states that that you "cannot have a vehicle towed (from apartment complex or private residence) solely because the registration of the vehicle is expired." This law was written to prevent tow companies from working with apartment complexes and engaging in predatory towing schemes, which is exactly what they're doing, preying on vulnerable people.
Management at my apartment complex claims that "the parking agreement reads; residents cannot have vehicles without a registration." Management was UNAWARE of the law which was passed in 2021 to prevent this exact situation. The vehicle DOES have plates, is fully insured, operational, and parked in a private space which I pay for, located on the property that I rent. The police could have my vehicle towed if I was driving without a registration, and the apartment could have my vehicle towed if I was blocking a fire hydrant or parked in a spot which doesn't belong to me, but as of right now, I am within my rights to have my vehicle parked where it is - my designated parking spot.
The Tow Company also back-dated the violation notice as "written on the 7th" but placed it on my window on the 9th. I'm assuming they've done this to other vehicles as well and it's entirely unethical. I have not given this company (nor my apartment complex) a reason to tow my vehicle, and if they tow my vehicle for an expired registration, standing in direct violation of NRS 706.4477(2)(c), they will be hearing from my lawyer. This company is engaging in predatory towing practices which stand in direct violation of state law, and as far as I can tell, the apartment complexes are helping them.
The photos (attached below) show the "Violation" warning they left on my window. The vehicle is authorized to be there, it has plates, and my parking pass is clearly visible in the window. They wrote "Expired Reg!" which brings us to the second photo, the exact law which states it's ILLEGAL to tow me. The third photo is my vehicle, parked in my designated spot, with my parking pass on display.
My car was illegally towed. I have submitted complaints to the Nevada Transportation Authority, the Better Business Bureau, and law enforcement. I also have proof of their wrongdoing and am pursuing legal action. I would strongly advise others to be cautious when dealing with this company. Always know your rights and document everything!
WHY DID WE NOT GET A 24HR NOTICE PRIOR TO TOWING?
It is sad that you have employees who are disrespectful in the year 2025. Michelle should not be working in any customer service field as she requires training. While speaking to her she failed to listen to the information being given so much that I had to repeat myself multiple times. She also went as far as hanging the phone on me while I still had questions. She also insists that there is no Lorraine working at the company when we spoke to a Lorraine on 4/24/25 in which she had also told us that the vehicle towing my car had met into an accident after they had dropped off my car at your facility. We are working on getting camera footage as it was said that the tow company pulled my vehicle out of the parking spot and made it looked as if I was obstructing the entry to the garage or the road itself. I will be filing a formal complaint as you took almost $400 from a college student just to make end of month quotas. This company should not be in business or its employees Lorraine & Michelle. I appreciate Anthony being courteous and patient with us as the vehicle was towed unnecessarily. There are photos to prove as many vehicles have and still are parking in that same exact spot. We have been living there over a year and have never seen anyone being towed from that particular spot. ZERO stars to this company, you should refund my child her $344.50, she is a college student, and I am sure you had other business to attend to. STOP TARGERTING THE KIDS to meet your end of month quota. The car was towed in less that 10hrs and it costed us $344.50. That is total robbery for a Nissan Sentra and no discounts because your employees are horrible people, I am sure if this was their child they would have not been happy.
Let me tell you what happened. I just recently moved into this neighborhood, less than 3 days ago. I parked my car in front of my house, as you can see in the pictures. However, the sidewalk in front of the neighboring house was damaged from the recent rain. Even though I had my hazards on, I was parked a little too close to the damaged area. But, most of my car was still not in the red zone. I went inside to grab groceries and help my elderly mother and autistic brother. Within 5 minutes, a 20-year veteran comes out and my car is already gone. I feel like my car was towed without any warning or reason. I had left my door open, as I was dealing with stomach problems and needed to use the bathroom. When I came back outside, my car was nowhere to be seen. Now, I am being asked to pay over $600 to retrieve my car. Keep in mind, it has only been 3 days since I moved here and I work at Walmart, where I don't make a lot of money. I am the sole provider for my family and this situation is completely absurd. I am desperately seeking help.
Great experience from beginning to end. Called them after they were referred to me. Was hesitant because of the reviews.
For the semi truck heavy duty division they are 100% honest, reliable and will not nickel and dime you. The dispatcher David was friendly and efficient, the driver Tony out of this world! Their equipment was top notch see photos. I needed my semi truck trailer and oversized load moved off the shoulder of hwy 318 by mile marker 13. Called them and David answered. David was patient and asked for all relevant details.
Tony the driver was a pleasure to work with. Friendly, knowledgeable and now makes me want to get into the heavy tow truck business!
FYI, their bad reviews are mostly because of 4 wheelers that were being towed away.
They might not be the cheapest, but they will get the job done. 120 miles for $2200. Well worth it when you have oversize load and the nearest turn around for them is another 30 miles.
Just stole my car after saying it hasn't been driven! They took my wheelchair and my fiances only way of getting to work! We don't have 400$ to give to these people. This is a disgusting practice and layers WILL be called if my car is not given back to us.
Old Blue broke down in Beatty NV. Call after call to towing companies were met by extremely low bids and a week to ten days of waiting (requiring hotel accommodations) which by then Old Blue would have been towed off by the police. Another company gave us a reasonable bid only to tell us an hour before his arrival time that 'he took another gig instead'. A call to an RV park and they referred us to THE TOW TRUCK COMPANY. Joe answered the phone and immediately we could tell we'd be ok. First question was if we were safe. He listened to our predicament. Then it was on to business creating a plan to get Old Blue home hundreds of miles away. He quoted us a fair price AND SHOWED UP WHEN HE SAID HE WOULD! Upon his arrival he & his truck was clean and professional looking....not grunged out. He asked all the right questions and made polite small talk as he attended to the task of getting Old Blue loaded. He ensured we filled out a the paperwork work correctly, confirmed the plan to get Old Blue home, gave us his business card, and was on his way.
This whole ordeal had been two days of HELL dealing with other tow truck companies. The moment Joe answered the phone that all went away. Joe took excellent care if getting Old Blue home safely. His professionalism was greatly appreciated. His knowledge of the area incredibly helpful. His understanding of situation was comforting. The moment Joe was on the job we knew we were in good hands and everything would be ok.
If you break down between Las Vegas and Reno.....call Joe and save yourself a lot of unnecessary aggrevation, frustration, and stress. He took excellent care of us and I'm sure he'll do the same for you. He's an incredible credit to his company and deserves a bonus and raise.
2370 Caravelle St, Las, NV 89142
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