Came in for a plate check because Vegas drivers are horrible! Management was awesome, he checked the damage for me and did it free of charge. I drive an electric vehicle and they handled it well! I’ll be back for my wheel alignment soon!
Wow what a complete 180 this new manager Tomas is awesome great service and really knows his stuff highly recommended he actually made my day and my car is really running great
These guys are great, and customer service is wonderful. I went in to get a quick oil change but quickly realized I needed a flush and not just an oil change. I didn’t get the gentleman’s name who helped me but he was very nice and patient with me. They were easy to work with and I absolutely will be returning for more services.
I want to share my experience with USA Auto, where I unexpectedly found great car repair service. I initially stopped by just to look up another shop, but then a friendly guy named Christian came out to help. At first, I was a bit skeptical about talking to him since I had another place in mind, but something about the interaction felt right—maybe it was fate.
I decided to let him help, and it was the best decision I could have made. The team is genuinely professional and honest. They completed the repairs in a timely manner and thoroughly checked my car, explaining everything that was wrong before I left. Their step-by-step breakdown helped me understand the issues clearly.
I can confidently say that USA Auto is now my go-to car repair shop for life!
Won't go back, these guys put a hard sell for extra work. They are like Midas and Brakes Only shops. I don't need an upsale for a smog certificate. Very disappointing.
Wanna get screwed? Come on down. Don't say you weren't warned. If you go there you get what you deserve, that's what you get. Why would they put my car up in the air to try to sell me $750 fictional repair when all I wanted was a smog check? I didn't do it, they failed my smog, but it passed right down the road. Also something missing from inside my car, nobody knows anything about it. Always read reviews before doing business with anyone! If you give them a good review you get a free oil change.
Went for a smog, the tech sal asked for a good review before service. So, i had written a super review for this shop #5. I am 100 percent taking it back! After the smog failed with too many issues to list, he recommended a 90 dollar diagnostic. Did it. He told me my transmission needed replaced among other problems, my truck was not visibly leaking transmission fluid, but it was when he had me stand under my truck. Wanted me to leave my truck overnight for transmission service and or full replacement. I refused financing as he highly recommended and other work. I paid my bill of $93, (maybe the smog was "free" ? If so, thanks!) I drove my truck about 2 blocks and it stalled, then it stalled again. It sputtered, stuttered and stalled, took 3 times to get it going again. SAL is good at up selling service, Too bad, so sad, my friends will help me correct the new issues I hope. It's so damn hard to find a technician to keep a modest car going. So frustrating. Please be cautious going here, or take a knowledgeable car person with you.
Absolute nightmare, came in at 9am leaving after 1pm for a smog and I was offered a "FREE" tire rotation, which I accepted, but instead they dismantled the entire tire area...oh yeah they found something to fix, surprised? NO there is no such thing of $20 smog anymore. $500 later because they charge 3.5% for using a card to pay them...make that make sense and to add insult to injury I'm asked after the transaction goes through to present ID because of the amount being charged is over $400. The transaction went through what in the heck? Very unprofessional from every standpoint l feel extremely taken advantage of...I should have declined service but of course they use scare tactics. They wanted an additional 2K for something else but definitely declined(fool me once). And the kicker, after all that I went to the DMV just to find out the smog hadn't even been performed. I had to return all the way back for them to do the Smog Check USA AVOID AVOID AVOID AVOID!!!!!!
The manager and staff our very good to trust on any issues found in your vehicle very professional and kind I recommend this place for everyone with any car problems thank you Sal for taking good care of my family vehicles !
Just had my Ford truck repaired at this shop. I wish i could give it more stars . Very fast very good & I will definitely go back when I need any work done. Trust me I know when things are right this shop you can trust the mechanics. Thank you so much
SCAMMERS - BEWARE SAL is shop manager and tries to scam.. not today!!
Brought an SUV and a truck for less than $40 oil change and free tire rotation. SUV air, cabin, all filters changed within 3 mths, they have nerve to tell me that filter is dirty/needs replacement, but filter was white as can be and clean. They claimed also oil was so so dirty, that it needs an oil flush, I don't bite for what they try and UPCHARGE, I'm there for simple oil change. On truck, they try an add $$ because they have to remove my skid plate(s) to get to filter, which dealership or other shops never complain or fandangle once vehicle is on lift.
Take in a 3rd car, small SUV, they tell me $24 oil change. I grab tire key from car quickly, I return and all of a sudden, they ran my VIN and my car takes special oil. It's w40 she kept saying which weight 30, 40 price etc minimal but she claimed now it cost $80, but day before my truck V8 takes more oil quarts was $45. BEWARE BEWARE, they are scammers to the tee, I understand their job is to try and get some maintenance items done but look at how they tried to trick me as a dude that knows cars and refuse to change oil since it will cost same as me buying from store and doing it myself. Ladies, get 2nd even 3rd options don't trust any of these people word or advice.
Also did review to get free oil change they advertise that's why I took my small SUV, everyday vehicle. Front desk yesterday said next day is good and show proof. Today different front desk claims, must be 3 months so when 3 months they scam you that it should have been withing 1st week. Other shops do this and they even do it same day. Don't trust this SHOP!!
They are not good . They will charge you for the work they did not do. Mechanic said he will fill up coolant and power steering oil and he charged me extra for that when i get home i noticed he did not even put it any thing . And he put very less oil in to my car . Never go to this place.
Do not go here. They are incredibly dishonest and will do everything they can to take advantage of you. If you still think you want to go here, then take photos of every part of your vehicle beforehand. They scratched our vehicle. They scratched all up on down the sides. Most likely intentional because they got pissy our insurance got tired of dealing with them and told us we needed to go to a different mechanic. These nasty dishonest mechanics then lied to our faces about “checking security footage”. That’s right, our vehicle magically got covered in deep scratches with no evidence in sight. Petty, dishonest thieves that need to be closed down permanently.
These people deserve zero stars! They are shady and completely destroyed my car! The same thing they did to Xavier in the reviews they did to me trying to put an air compressor in my car. The first deception was telling me that my credit inquiry would be a soft inquiry, knowing very well that won’t be. Their inspection showed nothing wrong with my car prior to putting in the air conditioning and then The air conditioning never worked. I’ve been in court with them ever since. A simple oil change turned into a nightmare! They never completed the service and tormented me while I was there! When I took them an inspection from another national company to complete what they started, I was told by the manager to lose their name and address and never return there again. They Destroyed the mounts on my car and put my life in danger. Beware don’t ever go to this place! I’m suing them and the bank that finances them in court! I can go into a bunch of other stuff about their past, but I’m refraining prior to court proceeding and going public. A public record search will give you details as well as a search for the BBB which I did not do. I’m a disabled veteran and only chose them because of the red white and blue USA auto sign. Big mistake. All of this is affecting my credit rating and cost me way more as well as my peace of mind. They refused to take responsibility and continue to do this to other people.
Customer BEWARE!!! VERY DISHONEST SERVICE PERSON!!! SCAMMED ME FOR $149 for nothing! OI should have read review of Xavier Ben. My a/c is not blowing cold air (not even hot), therefore it's supposed to be a regular a/c service job, but all of a sudden this service man claimed that my compressor has electrical issues. $149 for nothing.
This shop doesn't even deserve any stars worst mechanic shop ive ever witness they will scam you for your money tell you that they can fix a part, charge you 1000 plus dollars have the part work for a day then it goes bad and they tell you you need 100 more things done to the car, DO NOT DO ANY BUSINESS WITH THEM! USA AUTO SERVICES needs to fire every single mechanic there they are running a scamming shop, they wont make it right keep saying i need to spend more money after taking 1000 plus dollars and my repair i paid for is not fixed PLEASE SAVE YOUR HARD EARN MONEY DO NOT GO TO THIS SHOP!
UPDATE: on this review took it to another mechanic this shop USA SCAMMING AUTOS! told us we had to repair a fuse box well went to another mechanic , wasn't no fuse box so they were just gonna keep having my family spending unnecessary money and never fix the problem, saying its this its that simple fix at another mechanic shop they knew the problem right away PLEASE PLEASE LISTEN TO THIS REVIEW THIS SHOP IS FULL OF SCAMMING PEOPLE i dont see how they are still in business they are mechanics but dont know what is going on when they pop the hood they just try to blame the customer they ever say your car isn't working cause of a after market part is false my air now works cause i went to a shop that cares and knows how to fix cars not LIE AND TAKE PEOPLES HARD EARN MONEY!
Best service eveeeer!!! They also provide me a full inspection of the car and free tires rotations when I do my oil change, Sal the employee he showed me a few details in my car and I was able to fix it before was to late Like I say the best service eveeer!!
I don’t know at what point , new ownership took over , but it’s the worst place I’ve taken my car for an oil change , I took it into get oil change and the pointed out to get new brake pads new drums for brakes , I said no only oil change , I took car home drive it for two weeks oil was leaking. I took it back to get problem fixed at that time they pointed out my steering that needed fixing , I said no , I took my car home and to work , my oil is still leaking, it never leaked before . I’m going to file a complaint with better business bureau. These so called mechanics are doing something shady . Now I need to take my car to a real mechanic
Went in for a smog check, which took only about 10 minutes. Had the most stress free and non pressure service. Sal, the manager has the best costumer service. I would recommend this location for your smog check. They really do have great customer service.
I went to this shop for convenience cause it was stated as an ac repair shop I went I was told I could change my ac compressor it could possibly fix issue It worked for a day then I went back in I was told that I needed to get an ac condenser thought everything would be fine after that not even a week or so later my ac stopped working and had to go back in I was told it was due to my back up camera blowing a fuse wich is after market so I say unplug it then withinin me turning my car off and getting in it next morning my ac doesn’t work again I go back and they said it’s blowing a fuse I asked if they unplugged part they say yes but it keeps blowing out so I spent over 1500+ dollars on ac I can’t use. Then I went in again to check the issue after every time they checked it my belt would squeak after. they started stating other issue that had nothing to do with my ac like my water pump I had a warranty on from different shop and they said my water pump is fine so after that trust kind of went out of window they said would repair fuse box if I bought it they would replace for free but after every time I went there for repairs another thing broke. So after $1579 dollars I have no ac . I have special needs son that I drive to multiple therapy’s he can handle the heat .
Good place to get smog checked but just be wary of their upsell. Go and be done with the service. Don’t let them talk you into any potential problems your car has. If anything get it checked by a well reviewed mechanic. They attempted to trick me into a $1400 repair that was not needed when I cross checked it at a different highly reviewed mechanic.
Be careful. Watch the estimate they provide and get a second opinion. They often recommend non required repairs. I took my SUV to another shop for a second opinion and the second shop said the nearly $2,000 repair that they said was required was nothing to worry about.
Love these guys Josh and Sol are so nice and efficient made my life much easier by handling everything from rentals to car warranty and service have used them often thanks to these guys I feel safe
I originally came for an oil change, soon as I got home which is 10 minutes away from shop I noticed my vehicle leaking lots of oil. Called them right away in the morning the next day since they closed at 6pm. Brought it back and they confirmed that it’s their fault and had to put a new oil pan plug. After they were finished I went back home and checked again to see if any leaks and still leaking oil in the same place. Called them immediately and advise Sal about the issue and told me the bring in vehicle. Brought vehicle the next day, before coming to the shop I notice my ac wasn’t blowing cold anymore when my AC always had worked, I had went California weekend before and never had issues with my AC but now I come to this shop and 2 days later my ac isn’t working. This shop is absolutely the WORST! Sal is very UNPROFESSIONAL AND RUDE! Never again coming to this shop and most definitely I’ll be emailing the manager about this issue. This my first time and will be my LAST!!!
Go to another shop before this happens to you, all this hassle and stress over a $35 oil change, should have review the reviews before having them touch my truck because the reviews says the truth! Lots of customers had issues with this shop!
SCAMMERS CUT THE BOOT ON MY AXLE during an oil change. I took my vehicle to trusted AAMCO on Valley View to have the axle replaced. The mechanic & expert witness verified the boot was cut. I have pictures & video before & after the repair verifying the vandalism took place in the USA Auto garage. I also have the axel as proof. I am taking this to court so this doesn’t happen to you.
This shop is extremely shady and unprofessional. I will NEVER bring my vehicles here again. They installed the wrong filter in my car, causing all the oil to drain out. I had to pay out of pocket to redo the oil change elsewhere, costing me even more money.
The so-called manager (the guy with green eyes) is a complete liar—BEWARE! He tried to tell me that both of my vehicles needed their fluids drained, which was clearly a scam. He pushes unnecessary services and pressures customers into signing off on mechanical work they don’t actually need. Do not trust this business!
This is a tough review for me. My car broke down on me last year. I've been coming to USA for my Smog Test due to their great pricing and quick service. The guy who looked at my car was the manager (He's no longer there I can't remember his name). He said I needed a water pump replaced, some rear shocks and some other stuff. The tab was running up and I could only afford so much. He tried to give the best price possible. The water pump was suppose to the main issue why my car was overheating and had a leak. I some in cash and Deborah talked me into financing the rest through Synchrony Bank. Here's why 1 star was removed. She told me to my face that I qualified for 1 year no interest after running my credit. Since I already had an account with Synchrony it was easy to give them a call later. I found out that I had 6 months no interest to pay the money which meant I had to double up my payments each month. I took her nice personality for granted without her showing me anything about my financing. I remember having my car worked on twice before it went out hard completely again but I couldn't find one of my invoices. I called Deborah for a history and she said they upgraded their software and lost all prior history before Aug 2023. So your company lost all previous information of what you have done to people cars?? The second star got removed because after my car was fixed, the tech never told me if there's anything else that I should be concerned about right away. Not even a weak later my car started overheating again and my car was inoperable. I had to end up taking my car to the dealership to get fixed properly. I went recently for a smog test and the new manager was trying to get me to pay for some repairs on my wife's car. I explained I have some trust issues with this particular location, he wanted to make things right with pricing but I need to think about that. I have been to a different USA Auto location where I like the service a bit better.....so far.
Website
