Big Boy's Towing & Recovery in
-
Address:3900 Lemay Ferry Rd, St. Louis, MO, United States
-
Rating:
-
Phone:
-
Methods of Payment:
- Credit cards
- Debit Cards
-
Services:Towing service
-
Website:
-
Zip Code:63125
Working Time and Location
What clients say about Big Boy's Towing & Recovery in St. Louis (MO)
-
I could not have been happier with the service your driver provided. He was very quick to respond to the breakdown site (it was like 20 or so minutes).. I’ve had my personal vehicle towed before and waited a lot longer…and very pleasant to interact with. He really did an excellent job all the way through…
Oct 10, 2025 -
Issac did a great job of taking care of me and my car. Went above and beyond. I appreciate the service sir.
Oct 01, 2025 -
I scheduled a tow 4 days in advance, but unfortunately no one showed up. I was told to wait an hour and a half, but still no one came. When I called back, they simply said they couldn’t tow my car today. I wasn’t angry, just very disappointed and hopeless with the experience.
Sep 20, 2025 -
So rude, they dont know how to talk with custumer, absolutly zero knowldge with comunication skill, first learn how to talk, a lady on the phone just didnt let me finish my word.
Aug 31, 2025 -
I was towed off turn pike I-44 backed to Tulsa from outside Springfield mo bye this company and was a great experience and fun ride with the driver,quick response,quick hook up, cal them if u need a tow folks
Aug 26, 2025 -
I really liked their service from first step to the end they were very professional and friendly. I would recommend them to EVERYONE!!!
Aug 26, 2025 -
I have used Big Boys whenever I need a tow or quick roadside assistance for years. Their dispatch team is straight to the point, friendly, and quick. The tow trucks rarely take more than a half hour to arrive, even in rush hour. Their guys are always friendly and helpful. Their prices beat the competition in the area. I never fool around calling other places anymore. I go straight to Big Boys. Today in particular my driver went above and beyond. I had my 4 year old with me, and I couldn't sit her seat in the tow truck. So even though my tire AND my spare were flat, he drove my spare up to the gas station and put air in it so we didn't have to wait for an Uber on the side of the road in the heat. These guys are great. If I could give more than five stars I would.
Jul 23, 2025 -
Driver called ahead, arrived on time, quickly loaded truck and got me and truck home safely.
Jun 18, 2025 -
Michael the tow truck driver was great and he gets 5 stars!! We were initially quoted $190 for a tow, but the price was unexpectedly doubled to $390 after a callback, despite the car being easily loaded onto the truck. This price increase, while we were stranded on the highway, felt unfair and dishonest. We are very disappointed. The car was NOT hard to load. This price surge, delivered while I was already stranded and vulnerable on the highway, felt both unfair and exploitative. The assertion that the increased cost was due to the difficulty of loading my vehicle is simply inaccurate. The loading process was straightforward and presented no unusual challenges.
May 01, 2025 -
Tow company is holding my personal belongings hostage not allowing me to retrieve my items, was told to come to lot to get them, lot says they won’t allow me sense I rented the car. Rental is in my name. Place is a joke 0 out of 5 if I could
Apr 21, 2025 -
Drivers like to play first responder. Twice in a week, once at Page and Scheutz and once at Clarkson and Clayton, one of their drivers completely blows a red light, with lights on, and almost causes a huge accident. Zero reason for a flatbed to be driving like this. Going to one call and almost causing another while risking innocent lives.
Mar 30, 2025 -
Scott is the nicest tow truck driver I've ever had, he took the time to make sure everything was done right, and stephanie the dispatcher had a great attitude and a sense of humor
Mar 23, 2025 -
I can’t say enough good things about Dan and Louis at Big Boys Towing and Recovery. During one of the worst winter storms of 2025 on I-44, they came to the rescue after a truck-trailer rollover. Their response was fast, their work was efficient, and their professionalism was unmatched. What stood out the most, though, was their genuine kindness and calm approach in such a chaotic situation. Big Boys Towing has completely redefined what a towing company should be. I highly recommend them to anyone in need of top-notch service!
Jan 08, 2025 -
This place is shady. They lost my keys both times. They hold personal items for ransom. Like my cell phone in my van and 4years of my 19 year old daughters cheerleading life. All her memories were in a tote that I was taking to her at the time of the accident. Never got it. The woman (Satan) that works the front is the most unfriendly rude gender neutral person I have ever met. One of the guys there tried to threaten me when I was there to get my belongings. He wanted to act tough since I had a broken back and in a brace. My wife went there and was told by an employee to have me come sign a paper and he would give me my cell phone. So with a broken back I showed up to only be told no I couldn't have it......this company had a chance to separate themselves from the competition as the local tow service for the people and community with compassion but they became the leader in unscrupulous actions. They tried charging me two day yard fees when they were closed. I called to get my vehicle and they said they were closed. That's illegal. After months of harping and badgering I finally got 100 dollars back. Go anywhere but here!!!!! Good luck if you don't listen
Jul 14, 2024 -
The office worker Casey was nice and professional. We were able to get our items out the car with no issues. The process was fast and we felt like we'd ran into an old friend after speaking with Casey. If you have your paperwork in good order things should flow smoothly. I'd recommend this place to handle your tow.
May 04, 2024 -
Drivers were awesome and super helpful. Very quick response. Had a billing issue that I wasn't happy about, and one of the owners called me directly and sorted the issue out for me. Great customer service all around.
Mar 08, 2024 -
I called for a tow and described where we were about 4 times while getting interrupted. After 30 minutes I got a call back from them saying that since a peace officer pulled up to assist us and called them the rate was going to be over $200... bc of the officer "expediting" it. Sure seems like they drug their feet to get that call. My dad got to me from 35 minutes from south county over a local tow that was "expedited". Another 15 minutes goes by and I finally get my tow going from Rusty Rd and Lindberg 1.5 miles down the road to Dave Sinclair. I asked the tow truck driver, whom I have no complaints about, how much. He said not too much since it was right down the road but when he pulled up the bill it was $280. He was surprised bc he didn't even know it was an emergency call. How is it an emergency call without any communication with the driver and yet I'm still getting billed for it? I would have been better off calling my local tow company an hour away. ...not to mention they bill insurance directly where as this company wanted my cash up front. The manager was no help and ended the conversation with "I don't make the rules". This place is out to charge as much as possible... maybe they get away with this bc they are billing insurance and roadside assistance. The tow truck driver was the only saving grace of this experience. 1 star for him zero for the company.
Jan 15, 2024 -
I got my car towed for personal reasons by a female worker there, the next day I went to get my car and my jewelry was stolen, my brand new clothes and shoes that I got from the mall were also gone (which were in bags). I tried calling for months and every time they claimed the owner wasn’t in and that I would always call on days he had just left or some lousy excuse. Do not use these services, they are corrupt and they aren’t for the people!!!! Also NO no one broke into my car on their property or anything this was done through a tow!!!!
Jan 08, 2024 -
I am rating Big Boy's simply on the politeness, responsiveness, and willingness of the company and especially the person who answered the phone. I called them after waiting on the first company I called for three hours and 45 minutes. As I was disconnecting the call with Big Boy's, the other company arrived unannounced. They didn't call first like they said when I first called or the second time to see if they would still come. I called Big Boy's back to let them know and the person thanked me for letting them know and assured me that they are available in the future and would never be as uncommunicative as the other company. I saved Big Boy's number for future use.
Sep 05, 2023 -
I took a stack of cards with me and I'm genuinely excited to share them with everyone I run into. We had a very unfortunate situation and these guys took care of everything seamlessly. 3 guys with 3 different trucks had to move us. We all had wonderful conversations. They were kind, professional and they went above and beyond to help us out. We are so incredibly grateful and I'll never forget this experience. Thank you!
Jul 29, 2023 -
Under the circumstances, I was very pleased with the customer service at Big Boy's Tow & Recovery. The staff was very patient in answering my questions and even offered information that would help me with future situations like the one that got my car towed. I appreciated all the help and honesty I received and, I didn't feel like I was being overcharged because the daily fee is only $1 after the initial towing fee is assessed. Thank you all so much!
Jul 27, 2023 -
A couple years ago, we needed tow service in Pacific, Mo and Big Boys came out immediately and helped us. It was such a great experience that they were my first call this time when I needed help. I was a little out of the way for them, in Washington, but they made it work for me. Because of that, I will always recommend Big Boys. Not only is their customer service top notch, but they are very down to earth and personable. Steven was fantastic to meet and chat with. So thankful that I could trust my vehicle in their hands.
Nov 23, 2022 -
I called this company after being told by another that they could not tow within same day. They showed up earlier than expected and the driver was extremely professional and helpful. I would highly recommend and pricing was super reasonable. Customer service from start to finish was a breeze and professional.
Jun 25, 2022 -
Great equipment And the operator knew what he was doing, and very professional. Price was a bit high tho. $950.00 part of which was (125.00 fuel sure charge) for approx 20 miles Don't get me wrong they do a great job but the rates suck!
Apr 23, 2022 -
Service was quick and Chris was very friendly they I'd definitely use there service again.i had gotten my drive tire it stuck in the mud tried to get it out but it was just making things worse when I called the dispatcher she was very friendly and said she would get some out within 30 minutes sure enough Chris called 20mims later said he's 2miles away and he's on his way to me. He showed up and Chris treated me and my car with respect he was very professional had me out of the mud quick.very good over all experience.
Mar 10, 2022 -
Chris was awesome and very professional. My insurance company was able to pay them direct, so there was nothing out of my pocket. Plus they communicated with me multiple times to confirm my location to make sure they got to me as soon as possible. 100% would use them again!
Mar 26, 2019 -
Horrible experience with them my insurance used them for a tire change and quoted me 75 minutes. They took over 2 1/2 hours and didn’t care at all. When calling in they just continued to tell me it would be 30 minutes to appease me. When I called the driver his response was “well I don’t choose what order they dispatch me” obviously they wanted Geicos money but didn’t care to give them an accurate quote. If they had told me 2 1/2 hours up front I would have went somewhere else.
Mar 30, 2018 -
Fantastic experience. Sean was very nice and personable, especially during under stressful circumstances. My car was towed quickly and efficiently. I'd highly recommend them and will use their services in the future.
May 23, 2016
Nearest Junkyards to Big Boy's Towing & Recovery
Want to sell your car?
We will buy your car in any condition:
- Blown Engine
- Burned
- Damaged
- Flooded
- Non Running
- Old
- Salvage
- Scrap
- Totaled
- Used
- Wrecked