What clients say about AAAA Jacks Wrecker Service LLC in St. Robert (MO)
We have roadside assistance and we had the worst experience with the tow truck driver from this company named Sean (I’m assuming this is his name because it was on his jacket). I really hope they’re all not unprofessional like him! In all my years of ever having to call a tow truck, I’ve never had to drive my car/truck onto the bed of the tow truck. The tow truck driver said he couldn’t pull it on for whatever reason and told my husband that he has to drive it on that’s the only way to get it on. Since when??? So my husband did so, so that we could get things moving along. From the jump you could tell this man did not want to service us, he had an attitude out the gate. We get to the dealership and the service people come out and now my husband’s tire is worse than what it originally was before we got there. Sean refused to take the truck off his tow truck and was saying he needed the truck off because he has other runs to make. So my husband made sure to call his insurance company so they knew what was going on. He had no choice but to take his truck back off the tow truck at the dealership. ALSO, this is the same man that came when we called for someone to unlock our car because we accidentally locked our keys inside. He tried to charge us $175 to get our door open and my husband said he felt like he was getting ripped off, so the tow truck driver got back in his truck and left. We had to call someone else, just for another tow company to come and only charge us $75 to get our car door open. I will never use this tow truck company again and if i know anyone looking for a tow, this will be the last company I ever suggest to anyone! Rude and unprofessional at its finest!!!
very fast, affordable, and knowledgeable when it comes to towing! after calling they arrived very shortly after, took about 3 minutes to load up the truck and then take it back to our house! took about 10-15 minutes total, 10/10 recommend! thank you!
I had gotten stuck in my sister-in-law’s yard. I called AAA and asked for roadside assistance to pull me out. They informed me that the only towing company in the Waynesville area in their “network” was T C Towing. They said the driver was out of town and it would be 4 to 5 hours before he could assist me…after waiting 10 minutes shy of 5 hours, I got a text from AAA informing me that my road side assistance request had been canceled. As it turns out, T C Towing had canceled the request saying that the driver, (who had no idea of situation) had decided pulling my car out from a private yard was “too dangerous”. Directly afterward, AAA called back advising me that they were sorry, but they would not be dispatching anyone to assist me.
The good news to this disastrous story…I Googled tow companies in the Waynesville/St. Robert, MO area. I saw AAAA Jacks Towing. I called them, explained the situation I was in, they had a driver to my location within 20 minutes and he had my car wenched out of the so called “too dangerous” situation within 10 minutes at the minimal charge as was quoted to me when I first called them for assistance. Thank you to the driver…you saved the day!!! I would highly recommend AAAA Jack’s Towing. On a scale of 1 to 10…I give them a 15!!! As for T C towing…I will let you guess what my review will be.
We got ourselves into a pickle! Our 40’ RV got hung up in a dip trying to get out of a 3” hail storm. Called Jacks Towing and they were there within 15 minutes and pulled us right out. Listen folks, finding good service is the exception anymore, not the norm. Sean the driver was awesome, friendly and knowledgeable, and calm! When I wasn’t. Much appreciation!
If I could give 0 stars I would. This is the most unprofessional Towing company our family has ever encountered. He was upset because he had to "work on a Saturday " and charged more for "inconvenience "
He also refused to work with our insurance company because "he wasn't dealing with them on a Saturday " He attempted to belittle my cousin while she was in a vulnerable state due to the situation with her vehicle.
After dealing with this we have been advised on our next step.
But I hope nobody else has to deal with the ignorance that my cousin did. So before you call a Tow Truck, be sure it's not this company!
Yesterday, November 27th my wife called and requested a tow from Fort Leonard Wood to Ed Morse Ford.. The tow truck driver had my wife drive the vehicle onto the flatbed. While driving the driver was complaining that him taking the call was making him late for his daughter’s birthday ( Not our problem) if it was a problem than why did they accept the call? Upon arriving at Ed Morse Ford in St. Robert I had to back the car off the flatbed.. Explain to me what I am paying $140 for if all you’re doing is driving the car 3.6 miles. The driver refused to load and unload the vehicle. Sounds like a liability issue and I will file a complaint with the BBB.
The semi wrecker driver at 12:20 Sunday afternoon (09June) pulled behind me at the intersection of 44 and Missour Ave.
I was stopped at the red light with traffic continually crossing. I could not move forward due to the red light and traffic but the tow driver persisted to hold the horn down, deafening my young daughter in the back seat. He must not realize he is not Fire, EMS, or Law Enforcement yet expected me to pull into a busy intersection so he could recover a vehicle. There was nowhere i could go but that didn't concern him. Extremely unprofessional!! I hope the driver is not a reflection of this business.
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Oh, dear Jack's Wrecker in St. Robert, MO, you are the tow truck company of my dreams!
Picture this: I'm sitting at a stoplight, minding my own business, when suddenly, my car decides it wants to take a nap right in the middle of the road. Panic mode engaged! But wait, what's that sound? It's the distant roar of a tow truck engine coming to the rescue!
Jack's Wrecker, you didn't just arrive promptly; you appeared like a superhero on a mission to save the day! It was like watching a Formula 1 pit stop in action, but instead of changing tires, you were swooping in to rescue my poor, stranded vehicle.
You guys are the real-life tow-truck Avengers, and I'm convinced you have a secret teleportation device because you arrived lickety-split! My car was whisked away with grace and speed, and I was left in awe of your towing prowess.
If there were a Tow Truck Olympics, you'd be taking home the gold every time. Thank you, Jack's Wrecker, for turning my car crisis into a winning day worthy of a first review! thank you!
Beware! This business is not an AAA provider. I was passing through late one night and my car quit. I called this company since they listed themselves as a AAA provider... thought I was in good hands. I told the driver to take me to the nearest repair shop. Guess I should have asked to be taken to the nearest, in business repair shop. The driver dropped my vehicle off at out-of-business repair shop. I found out the place had been closed for years. Anyways, after I found out the place was closed the next morning, I called and asked the dispatcher to correct the driver's mistake and she got rude and foul mouth. She wanted to charge me again. When I called AAA to complain, they told me this company was dropped by AAA... I wonder why.
Able to tow my vehicle from point A to Point B locally. However, wish they except America Express Credit Cards and kinda expensive for less then two mile tow.
$118-$125. However got reimbursed by AAA.
They are very unprofessional, disrespectful and very rude individuals would not recommend these people to tow anything you own. Very expensive, and they don't work with you at all about anything. Oh and if you have a broken back, they want you physically there anyways to release your own car even though your in the military they don't care. They only care about themselves and there money. 10/10 don't recommend.. this is my opinion and my experience with them. Enough said.
They towed my husband’s truck and trailer after he was hit by another semi truck and trailer because of a drunk driver in a Cadillac on December 5,2022. They severely overcharged him even compared to the other semi truck driver by $7000 but then they kept his two side boxes of equipment that was ripped off in the accident and his tools that were scattered on the pavement that he pointed out to one of the people there. I can screenshot the receipt to show proof of overcharging if anyone cares to see it. My husband’s tow bill for 2 miles was $47,000 while the other drivers was $35,000. Not only did they keep the side boxes full of equipment and hundreds of dollars of tools but my husband’s fifth wheel was attached to the trailer instead of the tractor and it didn’t make it to our tow yard either. So they made more than the $47,000 they over charged us. They charged my husband for 10 hours of labor when they told him they were there for 8.5 hours total. They wouldn’t let the insurance company inspector in their yard so we had to pay another $6000 to have the truck and trailer towed 150 miles to our home base so they could do their job. Someone needs to regulate how these companies charge in an emergency situation. Why was my husband charged for 3 flatbeds and 3 heavy wreckers along with the skidsteers. Shouldn’t that have been charged according to which equipment they were used on. I wonder what the drunk Cadillac driver was charged for considering he started this whole chain reaction. Some answers would be nice but I suspect they will never be given since Jacks already received their extortionate prices.
Big truck towing beware! Very unprofessional company. We were involved in an accident, this tow vendor took advantage knowing it was an insurance covered event! We were charged for more hours than they were even logged on the scene. You have a legal right to call for your own tow, do not let the Police handle it for you! In July of 2021, the Missouri Governor Mike Parson vetoed House bill 661, a bill that would have regulated tow vendors, and removed them from police call lists for doing exactly this!
They towed my 26 ft box truck 88 miles from liberty township MO to kenworth dealership in Springfield MO. In the process of removing my drive shaft, they damage my yolk. Paid $1600 for 88 miles for them to cause more damage. They sent a guy that’s not experienced in removing drive shaft with air brakes! Will post receipt from them and dealer just incase they claim anything different from my review. Charge what you charge, but please don’t cause more damage! Either train you employees or sent someone with experience. By the way, they only accept cash or comcheck. They’re definitely taking advantage of having more trucks within a 30 miles radius from their location.
Had a really great experience with the company. Customer service was extremely helpful. The person who came out to tow our vehicle was efficient and competent! He showed up within 20 minutes and complete the job within 40 minutes of us calling the company! Definitely recommend this company for your needs!
My brother and his wife were in a major semi trucking accident in Missouri and Jack’s Towing took care of the towing from the crash. They were very helpful in helping us clean out the truck and get their personal belongings. They showed compassion, care and concern for my brother and his wife while they recovered in the hospital was incredible. Thank you Anthony and Jack for the Missouri hospitality and unmatched customer service. God bless you and your company.
Just wow. After dealing w AAA for an hour I started calling and found jacks. They were out in about 15 min. We were stuck w a flat on side of 44 and had already waited an hour on AAA w no tow found . Driver Sean was great. Knew we were in a hurry to get back on the road so he connected me w office to arrange payment so once we were at shop I could get going. We were passing thru on road trip so getting moving again was important . Thanks jacks!
My daughter was stranded on the side of the highway with a broken belt on her way back to college in Springfield. She waited for roadside assistance through our insurance for nearly 3 hours. We finally gave up on them and called Jacks. They were very sympathetic to the situation and arrived promptly after calling them! The driver, Steve even set us up with a very reputable local mechanic. Highly recommend calling these guys if you ever need such service around St. Robert!
I highly recommend Jack's. My car got totaled in an accident in Rolla, and my car got towed to a place there locally, called Jack's and they towed it back to my house. Very competitive rates and friendly service. Thank you Dave for such great customer service, and thank you Shawn and crew for such an awesome job with my experience.
Top notch service! We were stranded on our way from St louis to Branson. Ford f250 diesel hauling a 25ft camper, and the turbo went out. Shawn and
crew were there in less than 15 minutes, determined what was wrong, took us to the local auto supply to purchase the part and then he installed it. Did i mention it was 90+ and he was laying on the blacktop to make the repair? Class act all the way. Thank you all from the bottom of our hearts!!
Worst Company ever !
First. 4 miles towing cost me 600$.
Second. They Don't accept anything but cash or comcheck, since we were unable to get money in 1 hour he towed us to his parking lot, or he would call police. After you entered their parking lot +200 dollars for entering it. and they kicked my driver from truck on a street...
ONCE MORE. WE WERE READY TO PAY. BUT THEY ACCEPT ONLY CASH OR COMCHECK, THAT CANNOT BE PROCESSED IF YOU DON'T HAVE COMDATE ACCOUNT....
I was in a jam and needed to have my van towed due to a transmission issue. I called Jack’s. All of their trucks were busy, but between Don and Shawn, they made sure I was taken care of. They even had a great recommendation for a repair shop. Thanks so much for helping me get home and back on the road. Great service from some great people.
I locked my keys in my car. I did called other 24hr locksmith and other towing companies no response. Once I explained my situation, he was literally there in 10mins. Got my keys out in two. Quick, efficient, and professional. I will highly recommend this company!
Jack's Wrecker is great. Service was fast and professional. Don was at my location in 10 minutes. He did an excellent job getting the car loaded and moved (about 15 minutes) and then he helped me find the missing tire on the road and got me over to the dealership. Service and professionalism was second to none. Thanks, Don!
Well not a single thing wrong fast, experinced and really not to badly priced. trust me I've had rick Smith's towing in nevada charge me 1700 bucks for the same thing and they just wanted my truck.
Prices are set for driver to come get u haul u and store u and answer when ever u happen to get there that's not too bad.
Jack's tow isn't out to get ya, just some good old country boys! Making a buck!
Thanks
Guys
Had a great experience with Jacks Wrecker Service!!! Had a flat tire in my driveway. Called Roadside Assistances.. was quickly contacted by Jacks.. gave me an hour estimate.. called a few minutes later, he let me know he was taking care of another disabled vehicle and would a little late.. that was fine.. I was sitting in my home warm.. the gentleman came to my door, identified himself immediately, gave me their business card and had the tire changed in no time!! Would highly recommend!! Thanks Jacks!!
I wish I could give NO STARS. I got an ETA from them for 11:49am - 12:04pm. I had to walk to my truck from my hotel. I got there at 11:48 and they already left. I called them, I can see the tow truck just leaving the parking lot and he would not turn around. Also, very rude people. My insurance asked for this provider and it is the worse experience I have had with any towing company. I am a US Soldier and proud to serve. Go Army!!
As a first time to truck user, I didn't know what to expect. Don explained the process, adeptly attached the car and towed it nearly 100 miles. We were closing in on our AAA towing radius and a person could have fudged the miles a bit to get more money. Don didn't. I highly recommend this service.
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