What clients say about Werks Auto & Towing in Troy (MO)
Craig was amazing, he went completely above and beyond for us. We are from out of town and our car broke down on the road in the middle of corn fields right before a snowstorm!! It was nice and reassuring to be met with such professionalism and kindness in such a stressful time.
These guys made a stressful situation a lot easier. They were able to get to my van quickly and helped get my technician back on the road with minimal downtime. If you’re a company looking for someone reliable to help with your fleet, WERKS Towing is who you need to call. Highly recommend!
I've never had a tow truck company come as quickly as Werks did today! On a Friday afternoon at that. Craig was the driver and he was amazing!! The guy who answered the phone was amazing as well. All around the best experience I've had with a tow truck company and being a Ford owner I've had my fair share of tows. Highly recommend!!!
On a motorcycle trip from the East Coast to the Midwest and back. Found a gash in my tire. Called my insurance company and they sent Craig with a flatbed. He came prepared with the equipment and knowledge to strap my bike to the flatbed. Very personable individual who honored my OCD tendencies with complete courtesy. Had a great conversation in the truck as he drove to and dropped me off at the nearest dealership.
Seen a tow guy at the 64 comuter lot & a car pulled in with a flat tire. Before I could finish my update paperwork, he stopped to help them with his impact & jack. You have a damn good employe over there. 4-30-25 4:50ish pm
Daniel & Jake came to my rescue earlier today when my SUV slid on ice and landed in a deep ditch. They were amazing and had me back on the road in no time! Thank you both for saving the day. Highly recommend to anyone who finds themselves stuck and needing a tow!
Used roadside service through State Farm and they sent Werks Auto and Towing. Craig came in less time I thought it was going to take. He was kind, efficient and courteous!
Exceptional Service in a Time of Need
I recently had the pleasure of being assisted by Craig, a tow truck driver who truly went above and beyond during a stressful moment. I found myself stranded and in need of help, and Craig arrived swiftly, turning a difficult situation into a manageable one.
Not only was Craig incredibly efficient in getting me back on the road, but his kindness and consideration also made a world of difference. In a moment of high stress, Craig’s calm demeanor and professionalism were exactly what I needed. He didn’t just do his job; he showed genuine care and understanding, which is rare and deeply appreciated.
If you ever find yourself in need of a tow, I highly recommend Craig. His exceptional service and compassionate approach make him stand out, and I’m truly grateful for his help.
We waited nearly 3 hours for another tow company to send a truck and when it was nearly here it decided it wasn’t going to pick up our car. Weeks was then called and Craig came to our rescue! Not only was he quick but he was knowledgeable about what was wrong with our car. We greatly appreciated his help .
Jake was a life saver. Gave them a call and waited no time at all. Very friendly and professional. Won’t hesitate to give them a call next time I’m in need of a tow truck. Highly recommend.
My daughter's car wouldn't start due to the cold weather when she left work tonight so i came by to see if i could jump start it. After 10 minutes it still didn't get enough juice so I resigned myself to spending another 30 minutes trying when this gentleman in a yellow safety vest pulled up and asked if we needed help. He popped his portable jump starter on and it started immediately. He was able to tell the battery was good as it was charging up nicely. He handed me his card and went on his way. I wanted to thank him for his courtesy and saving our bacon!
I came here to get my breaks fixed and my oils changed. Absolutely fantastic service! Everyone was so friendly, they were very quick, and reliable. Definitely the best local Auto shop around! Thank you Werks Auto & towing. I will definitely be using them again!
Craig was professional and friendly. Had a flat and no spare so I needed a tow to a local tire shop. Wouldn’t hesitate to use them in the future if I needed.
The service was phenomenal. The customer service was fantastic. The communication and friendliness definitely made me feel like it was personal. I will recommend.
My car stopped running in Troy at the UPS Store. They were able to meet me close to my work the next day to grab the keys from me. Although it took a little bit, I'm happy to be back in my car today. It was not their fault, as they were waiting on the ECM. I recommend these guys for all of your automotive needs.
100 degree heat and the driver was responsive, communicative & quick. Was quick getting it loaded so neither of us was stuck in the heat. Fantastic employee that this company should be proud to have. I'd recommend this company for towing even if my insurance provider didn't cover them
These guys are the best. Around 3 PM on Friday, I had a flashing check engine light come on while driving through Troy on a roadtrip. Even though these guys closed at 4, they still saw me around 3:45 for an emergency service. Ended up changing a blown spark plug and coil for a very reasonable price and getting me back on the road again in 30 minutes. If you have any towing or auto service needs, these guys will take very good care of you and your vehicle!
I had my car towed from a business in St Peters, Missouri back to my house in St Peters. Craig picked my car up in a timely manner and I didn't have a very long wait. He was very professional and attentive, extremely friendly, and I would recommend Werks Auto and Towing to anyone needing towing. I cannot begin to say enough good things about my personal towing experience with Werks.
Werks came to save my wife this evening. They were professional, courteous, and extremely efficient and more importantly was not comfortable leaving her stranded waiting on a ride since the shop he was taking our car to was in the opposite direction that we live. I feel like I owe Craig the driver a debt of gratitude. He was actually at his last call for his work day and still took the call and extended his work day even in the pouring down rain.
We will definitely make them our first call in the future.
Jake was so kind & very knowledgeable. I used my insurance to request a tow. The insurance then canceled his service when I told them my ball joint had fell off my jeep. They were supposed to send another company but never did. He came out and towed me anyways. We both knew the possibilities of further damage trying to get it on the flat bed but he worked so diligently to make sure my tire stayed on and that my jeep made it to the shop without extra damage. I'm very thankful that he was the one who came through and towed my vehicle, most other companies would have left me with $$$ in damages. Thank you for being awesome!!
This company is amazing Jake is very helpful I was broke down on 79 during rush hour which made me very nervous Jake was kind helpful and understanding told me he would get someone to me has soon as he could. Craig came and got me and he's amazing I have a lot of respect for this man he has a dangerous job at times and goes above and beyond to make sure everything is done right. You guys are truly the best. I highly recommend Werk Auto & Towing???
I was partnered with this service provider through my roadside assistance and they honestly saved me. I was stuck for over 24 hours with 2 different service providers flaking on me to get my car towed before they came to my rescue. Craig was amazing, he made the process super easy and eased all my worries about my car. I would recommend this company to anyone that is in a jam because they will come through for you!
Very easy and super friendly. Answered extremely quickly and the driver got there fast, loaded our car up and it was smooth. Would definitely recommend to anyone else as I have had bad experiences before when it comes to tow companies being hard to work with, but not here!! Best tow business around!!!!
Towing service. Roadside Assistance arranged, but Werks communicated every step of the way as requested. They had to meet me at towing site about an hour away from my home at a certain time. Craig was extremely professional and courteous. My vehicle made it to the dealership with no issues. Highly recommend this company to others.
I was so very impressed with the service we received, we was traveling from North Carolina to Kansas and had a break down ( altnator went out) in an area we were completely unfamiliar with. After making a dozen calls trying to find help, we came across "Werks", and he was like a godsend! We left our car and he towed it and did repair, extremely affordable and very kind. In a very stressful situation. Thank you so much! Only complaint I have is that the shop is not in my home town, because they would beyond new go to! Keep up the amazing work!
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