This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, J&J Recovery in West Plains, MO earns an overall 84/100: mostly high praise for fast response, friendly drivers, and knowledgeable staff, with several noting quick inspections and helpful aftercare, even arranging repairs and fair pricing. Customers cite reasonable wait times and courteous service, sometimes 24/7. Common strengths: professionalism and problem-solving. Complaints are fewer but serious—two reports of vehicle damage and denial of responsibility—so experiences aren’t flawless. Little to no detail on parts inventory, yard organization, or ease of finding parts, so those aspects remain unclear.
Thank you so much for you guys to unlock my door tonight in my Jeep! My sweet husband who manages the funeral home told me to call you guys. I am very grateful!
We were traveling back home from Christmas and our alternator went out on a Saturday late afternoon. We were still more than 6 hours from home. James was able to find and alternator for us, a mechanic to repair it, and entertained our entire family of 5 in his office for over 4 hours. James was very engaging and hospitable, this challenging situation turned out to be a blessing! To top it off, the charge for the repair was less than we would have paid at home even though it was completed late Saturday evening. Adam the mechanic did a great job and we were able to get home the next day instead of what could have been multiple days waiting at another shop.
Thanks, James and Adam!
These guys are amazing!! My transmission went out in September. They put in the new transmission in a few weeks because they had a few things in front of mine. Well it was giving me trouble after I got it. They came and got my car from cabool and took it to the shop. They had to put in a new wiring harness for the transmission. These guys helped me in the time of need. Thank y'all so much!!
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