What clients say about O'Reilly Auto Parts in Washington Center (MO)
One headlamp, one wiper blade. (And some kinda tool to get the headlamp off maybe?) Strange dude, got me a headlamp and wiper blade. And then tried to sell me any tool but I insisted on a loner tool. He really didn't offer help. So I got about it on my own and I was doing pretty good...but I was stumped. One young store clerk came out and help fiddle around with it with me for a while. I took out the battery. To get to the bulb. It was tough. I was praying to My God for help and to keep my anxiety down. And then a able bodied man who happened to be shopping there jumped in and found a couple latches that loosened the assembly and I learned how to do it myself along the way! Thank you to the dark bearded man who took time from his own day to help me with my problem. How I long for the time when everyone on the planet is kindhearted and eager to help one another. Not for any selfish gain. Just brotherly love. Thanks again my friend. Agape.
We have gone in here 3-4 times and we're always met by friendly, helpful people. They jumped in quickly to change out my battery, and were very reasonable too. We will go back!
Jason was the nicest employee I have ever had the pleasure of helping me. Walmart had messed up my car to where the alarm would not stop going off. Jason helped me to the best of his abilities and was extremely nice to me. He was a life saver for sure.
Great service. Evan H was incredibly helpful and patient with replacing my battery for me. He is definitely an asset to the company! Thank you again, Evan!
I’m highly suspicious about the accuracy of your battery/ alternator equipment. I went into your store the other day and had both my battery and alternator tested and Zachary said everything was in order and all that was wrong were my batteries terminals were rusted through. Long story short, he sold us the wrong terminals, and was wrong about the terminals in my car. They were fine. The battery and alternator ended up being junk after he told me they were ok, they went out on us at night while driving home two days after they were tested. Luckily we are ok. I now am very skeptical about the accuracy of your testing equipment and the knowledge of your staff.
The staff here is usually pretty helpful. However, Marissa, is absolutely the worst! She has had a terrible attitude every time I’ve been in. Not very personable, looks like she is miserable to be there. Asking her to help is like asking her to give her life. Gives the minimum effort to complete whatever tasks she’s asked. As a customer I hope to see a smiling, welcoming, person in her place soon.
Went down here to have my battery checked. I was told they can't check the battery when it's dead. Jumped my battery and couldn't do a system check cause it died. Then suggested it was my altenator.
Took it to Autozone They checked the battery, with no issues. Sold me a battery and installed it.
Unfortunately this store caused me a lot more stress than I needed, and lost a sale.
The people working here are fantastic. They always seem happy to help, are knowledgeable about most of the questions I've asked, look for answers when they don't immediately have one, and don't make you feel rushed. I've always had good experiences with O'Reilly's, and will continue to go here because of their selection, good and honest prices, and most importantly, their commitment to good customer service.
Just left O'Reilly's in Washington Missouri about 30 minutes ago. I went to get a new battery for my Volkswagen Routan and asked clerk if they could put in in, he said no, that it has to be professionally installed. I went over to Advanced Auto right up the street and they said sure they can put it in. Took not even 5 minutes, so I give O'Reillys, zero stars and Advance Auto 5 stars & that where I'll be going from now on. Had to leave 1 star to leave a review.
Jacob at the O’Reilly’s Auto Parts store in Washington, MO really helped me out and went above and beyond when I was in a bind.
It was 9:00 a.m. on a Sunday, 4 people at the counter wanting help, him answering a busy phone.
He quickly and efficiently helped put in a head light bulb. All the while being extremely nice and considerate.
It’s hard to find people like that in this day and age like that!
Love this place good ppl and always have what I need for parts but I wish they trained there ppl better on the computer cuz several don't know how to use it
Could be more helpful with questions re products & too many times gave lame excuse for not helping put a product on my vehicle like I thought they were supposed to (aka headlights:said my whole bumper had to be taken off. It didn't. Etc)
Tonight I came into your store. Zack and Cody were so very helpful. I had a terrible experience with Chris Auffenburg Ford today. They went above and beyond to assist me. You have 2 outstanding employees there.
THANK YOU GUYS FROM THE BOTTOM OF MY HEART!!!!!!!
Edit: had to return 8 months later for a new radiator. And u have to say my rating is still the same. Thank you to Jacob he helped me figure out what I needed and treated me with respect
Honestlt waaaayyyyy better experience this time than last. Last time i was belittled this time they spoke to me like i was human and helped as much as they could!
Always have everything I need! My lawnmower had been chewing through belts as I tried to fix an issue with a pulley. Called several shops that ended up not having the belt I needed. Luckily O’Reillys had it on several occasions. The crew in there was always friendly and willing to give a helping hand if they can. On one of the occasions I went in, there was a woman from out of town having car troubles. The man working ended up helping her find out what was wrong with her car and gave her recommendations on where she would be able to stay in town, as the car couldn’t reach her destination.
This store was great and very friendly the man came out and helped.hubby to try and locate the brake leak on my SUV and he couldn't find it either . Troy mo. Store nope to.many young men that wont help you
Been there many times and they do or offer very iittle help. Well it's a sign of changing of time I guess
This is the best overall parts stores in general they have well knowledgeable staff and they are very friendly not like some others that have workers that know less then a teenager that has never looked at a car in there life.... others also don't seem to have any nice or friendly employees at all... without say names in sure others know ones I'm speaking of
I made multiple trips today in an attempt to fix a snow blower and I have to say that each time the staff was incredibly helpful and knowledgeable and took the time to answer my many questions and help me with my repairs. Thank you to all involved especially Amy, your upbeat personality and level of knowledge is most appreciated. You have earned a loyal customer.
Called them for a part late in the afternoon and was able pick it up the same day. No wait time AND had my car fixed before I needed to leave for work the next morning.
Excellent customer service!
They were fast, friendly, and informative. I nearly thought I was a mechanic when I was done learning everything they taught me. They had the part I needed and it was actually a couple dollars cheaper than a competitor. The store is clean and accessible and so was their parking lot
Great service! They will help and most times go above and beyond. I just wish their testing equipment was more detailed or accurate. Being disabled, I can't afford to spend more time than needed working on a vehicle
Went in just for some oil, was there for 20 minutes, still didn't get waited on ,when I said something to the employee they were extremely rude ,they weren't even busy! Wont be going back to and O'Reilly's for anything. Guess taking care of customers isn't that important to this place, so they won't be getting any of my business!!
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