This rating is based on customer reviews, inventory size, pricing, and service quality
In Hattiesburg, MS, reviews of B & R Auto Repair trend mostly positive but inconsistent: 79/100. Many cite friendly, knowledgeable staff, quick turnarounds (often same day/weekend) and fair pricing, with clear explanations and even rides/delivery. Complaints recur about rude phone etiquette, missed callbacks, shifting timelines, and a few quality issues (post-repair leaks, dirty handprints) plus occasional high bills/CC fees. Parts: generally sourced fast, though one supply delay noted; little to no info on inventory variety, yard organization, or parts-finding ease.
I just called these people to see if they could help one of my customers that was broken down & stranded over a 1,000 miles away. Before I could explain anything to him he accused me of be a telemarketer & hung up on me. STAY AWAY THESE PEOPLE
This is the worse customer service I’ve ever had. I was passing through the city due to my son’s autism appointment and my vehicle broke down.
I asked him for a quote just to put new studs and lug nuts on my vehicle and he clearly stated that he did not have a set price on something simple like that but his guess was up to $300 I tried to help him out by giving him other quotes that I have gotten and he began cursing and saying all types of ungodly words. The bad part about it. He was the owner of the company.
(Reason I did not go to anyone else was because I the other company’s were backed up with cars and couldn’t get to it the same day)
My dad is the best mechanic I know! Bob says so and he means it Everytime I think of that sigh I remember how true this is, you want someone who knows what they're doing under your hood! People can pretend and bring the prices to the extreme for even something that's not wrong with you vehicle but not Bob he's honest and knows his stuff! Transportation stuff lol you'll get from A-z and back again! Go see Bob my father has your back I promise this!!! you make me proud to call you my Dad I love you your amazing!!!!
Replaced alternator in less than 2 hours of bringing it to the shop. One of the only places open on the weekend and did great work for a incredibly reasonable price
I had a great experience with B & R auto repair. They had very good knowledge of cars as well as lots of knowledge of where to get new parts. My car was really messed up after my brakes failed and I got into a wreck. They fixed all of the problems I had with my car in one single day, regardless of the fact that I took a while getting the part that day as well.
Great people with excellent prices. They were very friendly as well as knowledgeable. Turnaround time was awesome as well . Definitely will use them again!
Fantastic service. We have used these guys twice now. Once for a cooling problem and this time for brakes. My daughter is in school at USM. I am in north MS. They have taken great care of her both times. They were quick and reasonably priced. They even took her home and delivered the car to her at work when it was done! You can’t find service like this very often. They will be our shop for all future needs! Great job!!!
I took my Escort here years ago because an old rusty bolt broke off into the engine while I was trying to replace the thermostat. These guys are honest! They helped me get it out and replaced the bolt, and it didn't cost me an arm and a leg. I've tried other places, and this shop is the best as far as good people and prices go.
Friendly service, easy scheduling to get mechanical service performed for less cost than the name brand shops around town and a longer guarantee. Will definitely be getting mechanical work done here.
Our daughter is a student at USM and had an incident and because we're hours away, we checked the reviews for local car repair shops. This auto repair stood out. Mr. Bob was a delight to speak with, assisted our daughter and also spoke with my husband on the phone, what he had done to assist in the car repair. This lightened the fear and assured us, there are still good hearted people in this world...Thank you and pray God continues to bless your business.
I never thought i would ever be able to trust another mechanic shop in all of Mississippi, that is, until i met these guys. These guys know what they're doing, they take their time and make sure they do the job right, even drove me to an ATM to get cash and to the auto parts store to ensure that the part that was the problem was indeed the problem. They have decades of experience and the skills to back them up. They're small shop, but a shop of honorable men, they even let me stand there to watch them work on my vehicle and as a plus they taught me some things that i didn't know before. Should i have problems in the future with my vehicle they will continue to get my business. They get my seal of approval. I'm happy to be back on four wheels again.
Broke down the morning I was leaving for Illinois and these guys replaced my radiator and fixed a tire rod and I was still able to get home in time to go to work the next morning. Thanks for helping us get home guys.
My car had broken down in Hattiesburg and I had to have it towed to his shop. Didn't have the money to get it fixed at the time. The work was done quickly and Bob was willing to pick me up from the bus station, and again from the hotel (I had to give him the key so he could work on it). Wound up needing a new battery in addition to the starter and he didn't overcharge me at all.
Highly, highly recommended!
412 Mable St, Hattiesburg, MSTowing service
Website
