Gene's-Cadillac helped me out in a big way, and I have to say thank you in the public space and with a 5-star review. I will be back for more parts and I would recommend them to a friend or family.
great experience overall drove about 2 hours to get there called the day before to make sure the parts were available when i arrived i asked to see the bumper first and they showed it to me no problem then i asked to see the hood and they let me go into the yard the owner even helped me take the hood off the car very nice people and easy to deal with parts were exactly what i needed would definitely come back and recommend to others
Love this place! I was having alot of issues getting the right driveline for my Silverado 3500HD extended cab long box. I had already tried 5 other salvage yards and each time it was the worng part. The difference with Genes was they were actually willing to get hands on the part and measure for me so i knew i had the right part. They were also willing to package the part and ship it all the way to Idaho! Part arrived and I couldn't be happier! Friendly staff, prompt shipping- what more could you ask for? Buy from these guys!
Afforable prices.
Super easygoing & nice people at the desk.
Directed me right to the car, let me pull the parts and be on my way, as simple as can be!
Employees there are so nice, friendly, and patient! They put up with my multiple calls in one day and even texted me multiple pictures of what I was looking for.
My favorite go to place for self repairs. Quality parts, excellent customer service and will always get you what you need. If I ever need parts for a rebuild this is my first stop
Needed a new alternator bolt, sent me down into the field with great directions. I found my bolt and 3 screwdrivers. Was excellent service and pricing!!!!
Gave me a part I need in almost no time. Was inexpensive since they had the item on site. Would’ve been $100 to order it & they got me it under $40
The entrance is kinda weird, but it’s the only building with an actual door there-
I have always loved this place. However, I recently needed a rim. My Avenger is in mint shape. They said they had to order one and they'd call me when it came in. Well, they never called so I stopped in and this is what they gave me! My core was bent but in excellent shape. I guess that I was in shock and that's why I took it. I will NEVER deal with them again.
I've never been disappointed. My Go To spot when everyone else is too expensive. They have always had the parts I needed. Wonderful staff and clean environment.
Folks at Genes are always great! Had exactly what I needed when I had questions they were absolutely available to answer them really really appreciate it and I'm sure I'll be back!
Great parts, great prices, great people. I needed parts for my truck, and was going to have to ride my quad from Le Roy to Cadillac to get them, and they offered to deliver them to me at no charge for delivery, because they had a driver headed South.
I've purchased plenty of times over the years and they're awesome. Today I bought a topper for my truck and the staff were absolutely friendly and helpful. 10/10 recommend.
Bethanie and Lucas (I think that was his name) were very knowledgeable and helpful with everything I could of asked. Will definitely be going back for future purchases. Helped me get a new car door!
Very pleased with the service. They had exactly what I was looking for, and we're willing to work with me. The two ladies behind the desk were extremely knowledgeable and helped me get exactly what I needed.
I’ve been using Genes for many years. Decent communication and very friendly crew. If they don’t have your part, they can find it and acquire it for you. Always a pleasure to deal with!
Bethany always goes above and beyond to help me find the parts that I need for my vehicle as well as my company truck. Great to work with. Only complaint is I always want prices cheaper lol but the prices are fair. Will go back and recommend to anyone.
They went out of their way to get a tire for me quickly since I came from Big Rapids and had wires showing on the 1 tire currently on my car. Very kind and helpful people! And a sweet little boxer dog so well behaved in the shop! Thanks guys!!!!
So I called June 2nd Thursday morning/afternoon about a hood they said they had one they can get. Offered it to me for roughly 500 bucks. I said I'll take it and they said they had to contact the vendor and they would send me pictures. Waited and never received a call back so I call again about 4 hours later and they said they are still waiting on a picture to send me. Friday I waited and still I did not hear back from them so I called an tried to find out what was going on. The lady that I spoke to Thursday didn't pick up this time it was a guy and he asked her about it and I can hear her in the background being extremely rude about me calling an asking since they lack the motive to contact there customers back and give them information the customers are waiting on. I then waited all weekend and Monday came around and they still have yet to contact me so I had to call again. The guy picked up again and he asked her about it again. This time she was even more rude in the background with a louder voice. They then send the pictures 4 hours later. I still haven't found out shipping cost for them to ship it to there "Address" from the other vendor or nothing and here it is a week later. Long story short I've found a different hood and picked it up today and it wasn't from genes.
Genes your customer service IS HORRIBLE. And the lack of COMMUNICATION is outrageous! You do not care about your customers one bit. All you did was waste my time and run circles around me. Thanks for nothing.
I don't ever write reviews if that tells you anything but you "Genes" deserve this review.
I first spoke with staff on the phone. They were cordial and helpful. I was about to make a 1-2 hour drive to their Cadillac location and felt assured because of their informative answers to my questions. Upon arrival, I was greeted with the same friendly, professional demeanor as mentioned above. They were able to find all the parts I needed. They exceeded my expectations at a discounted price. I highly recommend Gene's Auto Parts!
Great people to deal with. Knowledgeable and eager to help. Definitely would recommend them to anyone looking for salvage parts. I couldn’t find the electrical connector new at any dealer or parts store or used at any other salvage yard and I found the part in Genes salvage yard in 5 minutes. Thanks for a great experience and a more than fair price.
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