The older gentleman working the counter was extremely helpful and knowledgeable. I had tried three other places to find the part I needed before I found it at this store. Next time, I will try this store first.
I went to the store today 30200 Plymouth rd Livonia mi 48150 and had great customer service experience. Carl K and Simeon D both took care of me. They were patient, friendly and Carl went above and beyond to help me get the best deal possible. He gave me a few tips to help best cover my rust spot on my ford fusion, without even asking! He genuinely cares about helping his customers and providing quality service. Simeon D helped me return an online item. Didn’t realize it was a different process than an in store purchase. Simeon was very patient while I fumbled through my email trying to find the receipt. Ended up discovering it’s much easier to just go to the app and view past orders—> the Barcode present is what the salesman will scan. Worked fast! Easy return
Will be contacting corporate brought a part gave them my number to put in the system and I didn’t get a receipt because I thought I would be able to look up with my number. Shows on bank statement store number and price. Asking do I got the receipt when it should be in system and gave me the wrong part I’m highly pissed I’m stuck with a part and can’t get my money back
I needed a battery for my 2012 jeep grand Cherokee. The first one they sold me was too large for my vehicle no problem they exchanged it np. My only issue is they said in there ad that they would do the installation. Turns out that's limited to the battery's location. My battery is under my front passenger seat, for them that's a no go..... it took me 45 minutes and a bloody scraped knuckle to work that one out due to me never doing it before. Not fun. Your ad said you install battery's that's not true. You need to remove that lie from your advertisement.
About 2 weeks ago I wasn't near home and had to have passenger wiper replaced. So today I needed drivers replaced. Scott ay Advanced Auto on Plymouth was great. He noticed the previously replaced wiper hung off the car by 2 inches so he replaced both. Tripled checked they worked thr right way. These guys are great and so helpful. My go to place. Should be yours as well. Cant wait to hear what other place is going to say. Thanks Scott and crew. You guys are the Best
So my car wouldn’t start last week and I had to get it jumped and then I drove it here to figure out what was up with the battery I had bought months ago. The GM of this store used a tool to reattach my battery for me because it wasn’t attached right and because of his kind act I’ve been able to drive my car for an extra week before ultimately having to take it to a mechanic and get the starter replaced. Thanks again for saving me that day, I will return here for sure.
My battery kept dying, so I brought it here, and while I was walking twords the front door, I was greeted by an employee outside! Getting greeted before walking into the business is a great feeling! Anyways when I walked inside, I was helped instantly! I asked to get my battery tested, and they did it for free! Great service! After the employee tested my battery, he told me what was wrong and showed me some batteries and explained what the difference was between them! I purchased the silver battery, and he offered to switch it for free! I was over the moon with the service I got! I will %1000 be returning! Thank you, Advance Auto Parts!
With complete awareness that service can vary at different times, have picked up parts here twice in recent weeks and was pleased on both visits.
Will also note that Advance had excellent prices on the items bought: competitive with the 'Big River' and I would much rather pick parts up locally whenever possible.
I was in need of wiper blades for my SUV and stoped in while it was raining and had no clue that this store installed them for free. A kind older man named John assisted me and even installed the wiper blades for me. I was very impressed by this staff member and the cleanliness of this store. I will be back again if I ever have any auto motive needs and recommended this store to all my collage friends and family members . Thank you John at advance auto .
Stopped in today to have my car hooked up to see if any alerts. The younger guy working was phenomenal. Helped us with everything. So nice and knowledgeable. We were very impressed.
Sadly my battery died in my car, and we had to jump it and get it replaced. The man who helped us today was just a fantastic gentleman. Really polite and chatty made the process go smoothly. Easily found the battery we needed. All the employees helped us out and were super nice. Thanks!
Tried to order a bulb online to pick up in store and went to the store. When we pulled up , two older gentlemen were sitting there laughing as we walked to the door. We tried opening the door and they yelled "CLOSED". We stated qe were picking up an order and they repeated themselves. Mind you...this was 630. The sign on the door said they closed at 8 and the other store closed at 730. We will not be back to this location and will advise others to do the same.
Bob was a great sales man. The product wasn't on the shelf but he took the time to look it up and found it and we got the sale price. It's so nice to have a smiling nice sales person
This location had everything I needed to change out my coolant sensor system.
The customer service was really helpful and I will be returning to this location in the future!!
Thank you to everyone here that makes the dream work!!!!
Ordered a part that was shipped to the store from the warehouse, it arrived and was a used drive axle upon inspection. Advance apparently doesn’t inspect or check items before calling a customer and telling them it has arrived as the box was clearly opened, very beat up and dirty. After driving there and having this experience I ordered the part online and I’m having it shipped directly to my home from another vendor “NAPA”. Highly disappointed with Advance Auto and I won’t utilize them in the future for parts orders.
Flat out refused to replace a broken axle under warranty. Their lifetime warranty is apparently the “lifetime of the part” even though that’s not specified on the box, nor is it sold that way. Won’t shop at advanced again unless I absolutely have to
To reply to their response: First off, you’re not sorry at all. If you were sorry, then you would work with me to resolve this issue. And so far you flat out won’t. If I call you, you’re going to give me the run around just like your call center did. Limited lifetime warranty based on manufacturer defects. Does that include being on the car for less than 200 miles and then failing again? Seems like a manufacturer defect to me. Warranty my part and I’ll gladly take this down.
The staff was very helpful and professional regarding our faulty battery. We appreciated the time spent explaning differences of brands and one best meets our needs. The young tech who installed our windshield wipers with the help of Eric was a delight to be around.
This was my first time at this location. I had purchased a battery for my car online the night before and didn’t know what to expect. In a matter of a couple minutes they had me looked up in the system and my battery on the counter. Manager was assisting the tech who was processing the order and made it a point to introduce himself. Besides being cordial with me, I could tell by the way he treated his coworker the sincerity and good team of people. I mean, that’s what it’s about. I can buy a battery anywhere and chose this location because it was somewhat close to home. Ultimately if good people are taking care of you with business than we don’t care so much about small price differences or other things. Overall, good prices, online shopping and pickup and good people to do business with. I’ll keep coming back until it changes. And hopefully it doesn’t. Great experience.
I went online and purchased a new battery for my wife’s 2012 Scion XD. When I went to the store and asked them to install it (since i was standing right next to the sign that said free “basic” installation of battery with purchase. BTW, it doesn’t get easier to change a battery than on a Scion. I asked Myra if she could install it, she started whining. Then she says that they don’t have the “special” tool to do it (aka a 10mm socket).
After that, I didn’t want an incompetent person like Myra touching my car. Only reason I gave her two stars versus one is because she was at least smart enough to get me the correct battery (maybe that was flat out luck)
Staff is very helpful and friendly and knowledgeable. Were able to find what I needed. They didn't have the battery I needed in stock, but gave me a discount to pick it up at another location. If they only had an app or something to check stock or inventory. Much better than the "Dramazone" competitor in the area.
Good service, my only complaint is the staff could use more training in the tool department. I was looking for a inverted torx socket and was told they didn't have any. But ended up finding it in a special section behind the counter and had to point it out to the clerk. Prices are fair.
I have been going to store #8782 since I moved to Michigan from Florida 3 years ago. Renaldo is the stores manager and he has gone out of his way on several occasions to prove customer service is his number one goal. I now drive out of my way to purchase from this store due to the excellent customer service I have received not only from management but from all employees. Its always nice when a manager remembers your name and is even willing to take care of you over the phone. Renaldo is the type of management a company should strive to move up in the rankings, hopefully someone with the authority to do so is reading this! Anyway, long story short... if you want a no questions asked (customer first) experience when working on your vehicles this is the store I'd recommend.
- Caleb
Took a long time to get my part (in person) but the staff were very accommodating and helpful. Apparently there was a mix up in the numbers but part was located and transaction was very smooth. Highly recommend!
I ordered a part and it gave me a confirmation number that the order was placed and it should available for in store pick up. Went to the store and the lady at the front didn't seemed to understand why it let me place an order and take my money on the spot but yet no part in store at all. When asked why would it let me place an order and drive 25 min out of my way to pick up the part and the part wasn't available she just stated that she didn't know nothing. When asked if they could call another store she just stated to say well your money will be back after pending charges fall threw. I work customer service and I know how the pending charges work. Absolutely zero customer service and I will no longer do business with advance auto parts especially the one in Plymouth road Livonia.
I'm writing this on behalf of my husband because I was seriously annoyed at this store's management of the order he placed. We needed a new distributor cap for the car, something my husband thought he could do himself, so he ordered the part, which they said would be in by the end of the day. By closing, no call had come and when he called to check they said deliveries were delayed due to weather. Fair enough, but then the part didn't arrive for the entire next day, and again, we weren't called with an update. The next day my husband decided to have his car towed to the shop and called auto parts to cancel the order. By now this is the third day after the order, and when he called the store they said something to the effect of "oh yeah, it's been here two days, are you going to come and pick it up?" My husband pointed out that he now had no car to drive there with, since our other car was out of town with me for the weekend, so he wanted to cancel the order. To add insult to injury, he was now told that to cancel the order he had to bring his credit card back in before they could refund his money. A week and a half later we still haven't got our money back.
HORRIBLE; 18 yr. old daughter stopped to get wiper blades, They told her the only ones they had where also the most expensive that they carried. She bought them and had them install them on the car. a week later one of them fell apart going down the road, she was able to stop and pick it up but when she tried to get it replaced, she could not find the reciept they would not do anything to help her and where very Rude to her. I stopped at the store to try to get things straitened out they told me that there was no way that they could tell if it was one of there products, I took one of the blades off the shelf put it on the counter and told them that I could tell the difference between that one and there competitors, there General Manager Jeremy told me to leave his store or he was going to call the police. Real good customer service.I WILL NEVER DO BUSINESS WITH ADVANCE AUTO AGAIN/
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