This rating is based on customer reviews, inventory size, pricing, and service quality
RightWay Auto Sales in Livonia, MI trends highly positive: 94/100. Reviews spotlight exceptional staff—Stacey, Ken, Edward, Paula, Geneva—praised for professionalism, clear financing, patience, and fast, same‑day approvals. Many drove off quickly with vehicles matching budgets; a few note helpful after‑sale fixes. Weak spots: occasional long waits, limited models shown, hard credit pulls, and early vehicle issues or poor follow‑up. Inventory seems varied (sedans, SUVs, trucks) but depth, yard organization, and parts-finding ease aren’t clearly covered.
What clients say about RightWay Auto Sales in Livonia (MI)
Dont waste your time at livonia office. They will tell you anything to keep you from leaving without running your credit. Then pass you around to sale persons without good communication, businesses have lost ethics and honesty. No thank you. Jessica Brown had me there 2 plus hrs waiting for the bank, didn't contact me the next day. Then when I called and said I had my money, i got passed off to Ken and Ken needs better phone etiquette training.
Went to Taylor, Adam texted me daily with cara that I didnt ask to see. He talked about them false advertising cars not available that you see online. Only has 2 cars on his lot, to trade with another dealer in order to get a vehicle. Absolutely wasted my time.
Do not go here they sell lemons, Paula, Stacie, and also the manager is very rude. They’re gonna get you in the car. The car is gonna break down within two months and they’re gonna tell you to just return the car and they’re not gonna help you. they are very nasty. Do not go here. You will regret it. I have three other people that also went here and they had to put them in different cars because the cars keep breaking down.
Great customer service Jhessica was great when I went in in search of a car after a hard time finding something great customer service my credit wasn’t the best but she worked hard and made sure I left with a car off the lot ! Go see her!
I had a great experience working with them while buying my car. They were patient, knowledgeable, and made sure I understood every step of the process. I never felt pressured, and they truly had my best interest in mind. I highly recommend them to anyone looking for a smooth and stress-free car buying experience. -I REFER KEN, MENTION MY NAME WHEN PURCHASING!
Please go see Stacey you won't be disappointed. Her and her team made the process simple and honest. Thank you all so much. Stacey keep up the good work!
My sales person Edward Brown was very professional, efficient, and very patient throughout my purchase. He is definitely a "Great" asset to the company. Thanks Edward for a job well done.
We hit a deer, lost our car, and needed a car immediately to be able to go to work. We came in and worked with Stacy who was the best. We had no money saved for a down payment but Stacy helped us get a car and a car loan that day and explained everything very clearly. There was a small problem with the car which we brought back next day and Stacy helped us talk with the mechanic to fix it for free and even gave us a test drive car to keep busy while it was being fixed. She was amazing and I 100% recommend asking for her by name.
When yall come here look for Ken 10/10 recommend he responds and works fast,makes sure you get off the lot with a vehicle. I am big professionalism and organization he is that! This is where I’ll be getting my cars from now on.
Edward Brown was very helpful and met me half way with purchasing a car. He provided very good information as well! I would definitely recommend him to my friends and family!
Walked in a little doubtful due to my credit but Edward did awesome with getting me into something that I loved. He was very attentive and knowledgeable throughout my process. I feel like I made the right decision today, not to mention he provided A1 top tier customer service. Thanks again Edward!!!
“Stacy at Rightway Auto was absolutely amazing! She made the entire car-buying process smooth and stress-free for my wife and me. She was professional, patient, and truly cared about helping us find the right vehicle. Highly recommend!”
If I could have given them a 0 I would have. They said $500 will get you a car , that part is true, but they start from the bottom up instead of the good cars first. I ask for an Equinox,,first I was shown a KIA Which I told him I wanted a SUV. He then said he had 2TRAX’S , still didn’t show me what I ask for. Finally he bring out a 2019 Equinox, which the body was very good and inside was good, but when I test drove it there was a noise under the car and the stirring wheel vibrated.We were there for 3hrs. He said he would call me the next morning, but I called him instead and he had excuses and said he would call me, haven’t called me back yet. My credit was checked and one bank approved me. The problem I have now it was a hard hit on my credit. I’m still looking for me an SUV. Don’t deal with Edward/Ed. If you don’t have a good down payment, he’ll show you cars from the bottom up. I knew he wouldn’t call me back because I didn’t purchase a car. I will continue to look and get that Equinox. Might have to put a little more down , but someone will help me.
RightWay auto is the right way to go the staff were very kind, and if you need help purchasing a vehicle make sure to connect with KEN ! He’s great he was very patient and made sure I left with the vehicle that I desired!! I am very pleased and happy he helped me find my new car thank you KEN your the best !
I had an amazing experience working with Geneva! From the moment I walked in, she was warm, helpful, and really listened to what I was looking for. She worked quickly and efficiently to get everything done and even got me off the lot with my new car the same day.
She explained everything clearly, answered all my questions, and never made me feel rushed or pressured. You can tell she genuinely cares about her customers and wants them to leave happy.
I’m so in love with my new car and extremely grateful for how smooth Geneva made the whole process. If you’re looking to buy a car, definitely ask for Geneva – you won’t be disappointed!!!
Edward Brown helped me out big time. I came in right before closing and the next day I was driving off the lot. He did everything he could to get me in a vehicle before too late in the day. He’s a great salesman that actually cares about his customers.
Had a pleasurable experience with my associate Ken he was prompt with servicing me and returning my calls when I had questions. He worked extremely hard to make sure I left with a smile on my face because I was not an easy sell. However he got me in a SUV with reasonable payments for my situation and credit score, if you’re looking go see Ken The Man
Jhessica was just absolutely amazing with the process. She was attentive, honest and straight to the point! She got me the best deal even when everybody else turned me away! Go check her out.
When it comes to car buying the folks at Rightway will go above and beyond to make sure they can get you into a car. Stacy was attentive, understand, and patient. Her diligence in finding me a vehicle that meet me needs and budget, was exceptional. Kimmy is a wizard with financing. She put her magic to work and was able to secure me a loan. They mean it when they say you will drive away in your newly purchased car that day and they will do everything in their power to make it happen. Thank you Rightway and staff! Your grace and diligence will keep me coming back. My new to me car is perfect.
Paula is a great sales person. She made the process easy and fast, she got me into a vehicle that I love quickly. I highly recommend stopping by for your next vehicle purchase
Skyview Auto Glass has always had a positive experience with RightWay Auto Sales, and we truly appreciate the way they take care of customers both before and after the sale. Their team is welcoming, knowledgeable, and committed to helping people find reliable vehicles that fit their needs and budget. Every time we’ve interacted with them, the process has been smooth, professional, and focused on making sure the customer leaves happy and confident in their purchase. It’s clear that RightWay Auto Sales takes pride in offering quality cars and dependable support, which is something we value greatly as a company that also puts customer satisfaction first. Skyview Auto Glass highly recommends RightWay Auto Sales to anyone looking for a trustworthy dealership that goes the extra mile to provide a great experience.
My experience was by far 10/10! Paula Rockwell was an amazing sales consultant, she got me in and out! Process was amazing! Go see Paula she will get you a car!
I’m a first time car buyer and Ken made the experience very easy and smooth! He was able to get me in my dream truck and worked with me on staying within my budget! Him and the staff are very kind and friendly and I overly appreciate them! Thanks Ken!
Ken was so helpful in getting me a car! The process was so easy and understandable! He answered all my calls and walked me through the process with no problems! I will definitely be bringing my family and friends here!
I worked with Geneva, I have very limited credit history and an average income at best, she managed to get me approved and into a low mileage 2022 Buick, aswell as gave me a hell of a warranty and I found my experience quite pleasurable.
Ken was absolutely the best salesman I could’ve asked for. From the moment I walked in, he made the entire car-buying process smooth and stress-free. He worked extremely hard to make sure I left with the car I wanted and went above and beyond to make it happen with no issues. His dedication, professionalism, and positive attitude were truly impressive. I highly recommend Ken to anyone looking for a vehicle – he will take great care of you !
We have had this car 2 months and Can't even drive the car up to 50 mph. Didn't get to look around the Lot to show vehicle we were interested in, the Gentlemen just handed us the key and said here is your new car! It definitely shouldn't be having any issues with it after only 2 months. Very unhappy
Worked with Jhessica to get a 2018 Ford Fusion. She was very helpful, went over all the paperwork with me so it was easy to understand, and went above and beyond to get me in a car. She was a delight to deal with. 10/10 highly recommend. Thanks Jhessica!
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