This rating is based on customer reviews, inventory size, pricing, and service quality
Recent feedback on Firestone Complete Auto Care in Livonia, MI is mixed: loyal customers praise Will, Demarco and Julius for professionalism, clear explanations, fair pricing and fast tire work, while others report rude or indifferent service, broken promises about in‑stock tires, and long waits ranging from hours to days. Quality is inconsistent—wins include timely installs and warranty honors; misses include forgotten TPMS sensors, loose lug nuts, and diagnostics/alignments not completed. Pricing skews fair but some cite higher tire quotes. Parts availability and shop organization feel uneven. Overall: 71/100.
What clients say about Firestone Complete Auto Care in Livonia (MI)
The staff are professional and knowledgeable. The service team are prompt with repairs. Any issues are explained thoroughly and I’m given options and timelines that help keep my car running well. I have 137,000 miles on this car and great service is necessary.
The service was slow. The employees were indifferent to customer's needs. It was a lot of back and forth. Employees didn't seem trustworthy. Some of the employees smelled like marijuana. When I got back in my car it smelled like food. I was there for almost 6 hours for brakes x 4 and new tires x 4. They were supposed to put in sensors for all four tires but forgot. I came to Firestone because of its reputation even though it cost significantly more than other places that I called. I won' t make that mistake again. They did do the work so I gave them a 3
Demarco has terrible customer service over the phone and a bad attitude while in person, the lack of passion for who he serves is ungodly. On the other hand, Julius presented himself well while maintaining problem solving skills. It’ll be difficult to come back to this location with it being so close to home.
Awful. The person at the front desk hung up on me when I told him the tech did not check my tires. There were all low pressure. Yes it’s cold. But if you fill them up it shouldn’t go way low in less than 12 hours. BAD CUSTOMER SERVICE. SHAME ON YOU.
I have brought my vehicle to this Firestone for all routine maintenance and service since it's purchase in 2017. I trust the mechanics and service advisors to look out for my best interests.
Tires and the sales person is Demarco he is very perfessional and he is very knowledgeable, I always come here for auto care,and I am so happy he has helped me. Victoria Douglas Sanders
They always take care of me and my car. They educate me on what is going on and the upcoming maintenance for my vehicle. Will the store manager creates a welcoming environment every visit.
I have always received the best care for my car. The staff is courteous and helpful. I've been servicing my car here at Firestone for many years. I'm a satisfied customer.
We had all 4 tires replaced on my vehicle. Will the manager was extremely helpful. The service was extremely fast and the price was fair. I would recommend Firestone for any tire services. We have been going there for years. I feel valued as a costumer and never feel upsold on repairs when dropping off my vehicles.
The worst customer service I've ever seen. I called ahead asking for specific tire size, the representative (Will) assured me that they had the size I was looking for in stock. I dropped off the rims and tires shortly after he said it would be a 2 hour wait. I came back 2 hours later to find they had not started working on them yet, at that point Will stated that it would just be a short 15 minute wait. Ok no problem. 20 more minutes goes by and he tells me they don't have the tires! Then goes on saying he can order the tires at almost double the price he had quoted me earlier. This place is a joke, just pitiful!
I walked in and was greeted by a very nice sales tech. I told him what
I needed and he took me right In for service. They get a 10+ from me for Customer Service !!!
I dropped off my car on a last Wednesday for a diagnostic i was told to drop off the car on that day for a diagnostic i called them yesterday and was told " Yea its gonna be a couple weeks till we get to it and you should just pick it up " if I could give no stars I would this place is very unprofessional .
I’d love it if you could leave a zero star rating because this place was horrible. We called to see if they had time to get my son’s car in and they said, “yes, it would take 2 hours to finish.” When my son dropped off his car, no one even acknowledged him when he walked in. He said we had called and they told him they’d call him when it was done. They never called and then closed the shop! When we called the next morning, no one apologized or tried to even make amends. I would not recommend this place at ALL, unless you wanted to be treated like crap.
Scheduled an appointment online for just an oil change and rotate. Showed up on time and was told that it would take 2-3 hours for a simple oil change and tire rotation to be performed. Don’t waste your time coming here.
Came to get one tire but end up getting full set for a good price at least I’m ready for winter staff was most helpful! 6 months no interest is also a a great thing
I had a 1pm appointment on a Monday scheduled to drop of my car for an inspection. They said the guy that did the abs diagnostic didn't work that day. After days of having my car they told me they couldn't figure out what was wrong with the brakes. They said it was too complicated. Took it to Kirk's on Merriman & Plymouth and they found the problem and fixed it. It was only a rear hub that needed replacing.
Everything went well as expected. I had a slow leak. I was told that I would have to leave the car as they would not be able to get to it until hours later that afternoon. So after I had ubered home. I was at home for 20 minutes when they called me and told me my car was ready. They honored my warranty and I paid a small fee to renew the warranty. Except for the fact that I had to Uber home and back, everything was great.
WARNING: GO SOMEWHERE ELSE!!!
This place had my car for three days and didn't do an alignment that I made an appointment for. Everytime I called they act as if it was the first time they heard of the vehicle. They're very unprofessional with terrible customer service.The manager was rude and act like he didn't care. I took it to another shop close to them and they were able to do it the same day with great customer service. Don't waste your time and money on this place.
I paid for a service and it was done incorrectly. Your employee put in an oil change for 2.0 engine when mine is 1.5 engine causing an over fill of oil. Since then my oil light has been coming on. I called the place where I originally received my oil change. And they said bring it back so they can correct it. However, I was visiting from another state. I was told I could take it to my near FIRESTONE, which I did since I happen to be visiting family in Michigan. I visited a location Livonia, MI. Located at: Firestone Complete Auto Care,
29200 Plymouth Rd, Livonia, MI 48150 who told me they would correct the issue. Even redo the oil change since it was done incorrectly. However, after 5-8 minutes they returned my keys to saying it’s not that bad. The other location put in oil for a 2.0 engine and I have a 1.5 engine; so it’s just a little overfilled. I didn’t pay for a little overfilled. I paid for the correct amount. And I would like the job to be performed correctly like I originally.
Edit: After 5-6 trips to the Livonia, MI. Location (closest location to since I was traveling when the the issue first began with the Florida location error) and calling back and forth between both locations management; the issues were fixed free of charge finally. Took about two weeks but they finally fixed it after calling and complaining between my issues with both locations.
On 10/20/2022, I took my truck into the Firestone service center on Plymouth and Middlebelt because my engine light was on. They diagnosed the situation and repaired my truck. I like for my appointments to be early, so I could sit and wait on my vehicle to be repaired so I don't have to trouble anyone to pick me up and bring me back, so I just sit and read a book. The service men here are polite, and they give you great quality service on your vehicle. I've been coming to this repair shop for years, because I love the service they provide. The price's for the repairs are kind of expensive, but sometimes quality care can get expensive. I highly recommend Firestone complete auto care for all your vehicles Maintenance needs. Might I suggest that firestone start providing a transportation service for their customers to get back home while getting their cars repaired, especially when its a 4-5 hour wait like mines usually be. Also, they should consider giving their customers a courtesy $20 gas card when their bills are over $500. My bill was $604.59 to be exact, so I asked if they provided a gas card for bills over $500, and the service man smiled and said no, but it doesn't hurt to ask. Have a blessed day.
Call before I came said I needed to tires. The wait was going to be an hr. Get here 20 mins later the wait is now a hr and 30 mins 3 hrs later still waiting. Now looking at my paperwork when it printed off at 1:15 pm it said that it will be done at 5pm, but the sale person fail to mention that to me. If you plan on coming here I just expect a 3hr wait at most.
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