AutoZone Auto Parts in
Livonia (MI)

Not good or bad just average. Because I couldn't find someone to help me, I did figure out how to look up what light bulbs I need for my vehicle through their app.

Always helpful

Friendly staff. Speedy service. Much better than Lincoln Park. Those clowns couldn't work in a fast food place.

This location has a vast amount inventory being the local hub, but expect longer wait times as everyone is always busy

The best night shift. On the 6th of last night. The manager and young lady was real patient and went above and beyond to help me. I hope corporate expedite their raises.

I left one star only because it was required to submit this review—otherwise, this experience would have received zero stars. My son purchased a CV axle from this store (Livonia, Middlebelt) on 01/03/2026. We drove from another city, which was not a short trip. When the part was taken to the repair shop, the mechanic discovered that although it was the correct box, the axle inside was incorrect and turned out to be a GM part. The following day, I returned the axle to AutoZone in my city, where staff confirmed that the wrong part had been placed in the box. I called the Livonia store to speak with a manager. The person who answered abruptly said, “You’re speaking to one.” I greeted him with, "hi how are you!" multiple times before receiving a very dry response. I explained the situation to the manager, named "Aaron." He told me he needed an order number, which I did not have at the time since I was driving. He then stated that because the part had already been returned and I didn’t have the order number, there was nothing he could do. While I understood the limitation, what was completely lacking was any concern, apology, empathy, or acknowledgment of the mistake or inconvenience caused. Aaron went on to say that this store (Livonia) is a fulfillment center and the largest store in Michigan, and that most returns are shipped back to them. I asked if that meant returned items are not checked to ensure the correct part is inside the box before going on the shelf or being resold to a customer. He stated that they are not, and that responsibility falls on the store that shipped back the item. His tone, attitude, and callous demeanor were completely uncalled for. He was rude from the moment he answered the phone and lacked even basic professionalism, including the ability to simply say hello even after said to him. His behavior had nothing to do with the issue I called about—it was evident immediately. If he is unable or unwilling to communicate respectfully with customers and the public, he should not be assigned to answer phones or handle customer-facing responsibilities, or even be a manager for that matter. He would be better suited for a role in the back, where he does not have to interact or deal with people. This experience was extremely inconvenient and disappointing, and I will not be returning to this location.

I did not actually purchase anything from this store BUT i went in looking for help to get air in my tire because it is New Years Day so most places with air were closed. They did not have air BUT Tony was the kindest soul and came out to my car with me and talked about my car issues (more than just tire pressure) and helped ease my stress to get me back home (30 min away). He was so nice and informative and understanding. 10/10 reccommend Tony! He is the absolute best.

Was able to get in and out quickly but they were not able to help with installing the item purchased at the time.

Got exactly what I needed - fast. Excellent customer service. Tee was extremely helpful and friendly! Thank you!

Amazing customer service. Thank you Ray for all of your help and knowledge very early on a Sunday morning. You are the best!

Workers are a bit off at least half the staff one guy was drunk and a lady kept giving me the wrong parts

My battery was under warranty and first i went to the auto Zone on 8 mile in farmington and the employees were lazy and unprofessional. So I went to auto zone on middlebelt in Livonia and instantly the employees were extremely nice and willing to go above and beyond. The young lady that helped me, i didn't get her name but she is awesome. Very nice and polite. I swear she needs a promotion and a raise. If management sees this she is a young lady with brown hair. Please give her a raise. She deserves it!! Truly awesome. But they gave me a warranty swap on my battery with no problems. I won't go anywhere else to get all my car parts and assesories. If I could give 10 stars I would. Just wanted to say thank you!

Dwain was VERY helpful to my mom who had a sudden car issue. He went above and beyond to make is as easy as possible

Horrible customer service. They never answer the phone and leave you in hold forever.

Great place great customer support

Called to see if they have a part in stock before I drive an hour to the only AutoZone who has it. (Customer stranded at our shop) Robert refuses to help, saying I have to go through our home store. After explaining 7 times that I simply want to make sure the part is in stock, he agrees to hear the part number. Upon hearing the last character of the part number, Robert IMMEDIATELY says they don't have it. (Despite our home store showing they do) I had to secretly get someone else involved when I arrived, and mysteriously the part WAS in stock. Robert is the most unprofessional person I've had to deal with in decades.

Only reason it gets 3 stars this time is because it was late night and no wait. I bought some off the shelf part. Was able to get in and out quickly. Never the case during the daytime. Has always been understaffed at the front counter for decades. The employee turnover rate is very high, and the counter workers have very little car knowledge. Unfortunately, this is a Hub store for the area, and they carry many things the smaller stores do not. Order parts to be delivered to the store nearest to you. It is worth waiting for a day, or few hours to not have to go here, ever during daytime hours. Kudos to the nighttime crew this evening. But all they had to do is ring me up for one single item.

I called the store this evening on 9-7-25 at 6:04 p.m. I spoke to someone asking them if they had a heli coil or thread insert repair kit in stock for a 7/16-20 bolt hole. He said I don't even know what you're talking about but we may have some on the shelf I have a line of people in front of me can you hold a moment? I said yes please thank you. I waited for 30 minutes on the phone then hung up and called back with my phone being disconnected each time I called a number after it rang for a while never to be picked up again. Unfortunately this is the only place that's open late or you can get parts so their competition is zero and that aspect. A previous time I drove from the corner of the state of Michigan at Indiana and Illinois to pick up a fan belt for one of our Ford super duties. They told me there were two different sizes I said that's fine I will purchase both sizes given the length of distance I had to travel to try to get my employees back home with a broke down truck. Once I return (several hours later) to find that neither one of the belts were the correct size belt for the vehicle. I ended up paying for several hotel rooms for my employees as well as having to locate the correct belt the following morning. This is a poorly run operation and I don't believe it will stay in existence much longer if this type of behavior is allowed.

I had to stand here for nearly an hour because there were only two employees managing the entire store. The service was extremely slow, and it felt like the staff were overwhelmed. Auto Value needs to hire more employees or better support the current team—this kind of delay is unacceptable for customers.

How can the store with the most employees be so horrible? Management has sucked for the last few years but this time took the cake. I ordered spark plugs online for in store pickup hoping it would help speed up the process.. Nope. 2 hours later I came in and still not pulled. No big deal. After waiting in line the red shirt employee pulls up the order and goes to pull it. Guy with Parts Manager on nametag walks up. Pushes him over and says Ill take over. Takes the ticket then picks up the phone for a personal phone call he had on hold while sending the other employee to door to stand around and great people entering the store, all while there was still a line, plenty of unmanned registers and then he sat there on his personal call for almost 10 minutes. I locked eyes with the now door greater multiple times. He finally shook his head and walked back my way. I asked in a semi loud voice if he would mind continuing to pull my parts since this guy apparently went on break. Only at this point did the manager end his personal call and go get my plugs which took about 15 more minutes. This hub store has the worst managers. Garden City, Wayne, Dearborn are all great but dont stock everything this store does. I HATE having to come to this mismanaged location. Always more people standing around than working.

On Friday of the previous week, I purchased a set of lower control arms for a 2012 Scion xB. It was a very busy time at the store, and the manager assisting me took around 15–20 minutes to get the parts. I trusted the parts were correct and did not inspect the boxes myself, assuming they had already been checked. Yesterday, I went to install the parts and realized both control arms were for the driver’s side. The box labeled for the passenger side contained a clearly used and scratched driver-side control arm in an open bag. It appears this was a returned part that had not been verified before being restocked. When I returned to the store to resolve the issue, I was met with hostility and resistance. Rather than assisting me, the staff questioned my integrity and implied that I might have swapped the part myself. One employee lectured me about how she always shows customers the parts beforehand. I repeatedly explained that I simply wanted the correct part ordered. She continued to belittle me and told me to “turn it down a notch,” saying she never called me a liar—but her tone and comments clearly made it seem otherwise. Even after her coworker suggested exchanging the part, she still refused to place an order and dismissively asked, “What do you want me to do?” After trying to explain again that I wanted her to order the correct part, she refused. At that point, I gave up, left the part at their store and walked out. It was no longer about the part or the money—I was just fed up with the way I was treated. I have been a long-time AutoZone customer and have never experienced anything like this. I would appreciate it if someone could follow up on this situation.

Autozone Came here for a coolant hose. Very long drive for the only hose in south Michigan. Really. This place was pretty busy. Lots of customers. Clean. Fast workers. Not slow. Highly recommended

Ordered some intake manifold gaskets on their site and they were shipped from this store. Somebody there thought folding them to fit them in the box was a good idea. I guess you get what you pay for with free shipping. Would they seal? I don’t know but I’m not going to go through all the hassle of changing them just to find out they leak, especially because the bend is right across one of the intake ports. Just wish the autozone near me actually had the parts I need so I wouldn’t have had to order this and get it shipped. Tried it though because last time I tried to get a part delivered to my local autozone (from this same Livonia store) it was supposed to arrive soon but never came and they had no idea what happened to it and just reordered one for me a different way. This place has issues and maybe could use some training or different management.

I feel so fortunate to have come to this location. Nelson the assistant manager was such a pleasure to work with. He’s extremely knowledgeable, professional and efficient. I came to get a battery test and needed a new battery. He did the test, put the battery in, changed my back plate light and tightened the screws on my front plate holder. Everyone who was working in there also seemed very nice as well. Hope everyone has the positive experience I did. Thank you Nelson!

Notice! Notice! Notice! Deshon is the worst employee in this store and the worst employee I have ever seen in auto zone. When I bought the battery and asked him to help me replace it, he said he was very busy now. I replied I can wait until you are not busy. When the time changed, he said impatiently that he had been very busy. When I came back ten minutes later and continued queuing, he rolled his eyes at me! The management saw this message and wanted to fire him. He was not suitable for this job and arranged for him to move parts to the warehouse behind.

We stop here to have our battery and alternator looked at. Manager really helpful. Came out to our vehicle n checked everything with his diagnostic machine. Valvoline Oil change guys let us know that our battery warranty sticker date was overdue. Thanks everyone! We found out battery all good but alternator had a bad coil.(little bit) Go here for your auto needs. Stopping by Auto Zone for another visit to fix the old vehicle. In need of some wiper blades. Winter storms did a number on the set of wiper blades I had on the vehicle. Wiper blades were falling apart n streaking 2. Definitely time for new ones. Store looks clean n organized. Thanks again to the manager & the lady working at the front counter for all your help. Get the Zone....AUTO ZONE!! My vehicle needed a little love. I made a quick stop at the auto part store. A few light bulbs and a couple of fluids.

2 out of 3 visible employees were not wearing masks and had plenty of time to discuss taking lunches but not help the customer in front of us. We had to speak up just for the gentleman pictured to be asked if he needed service. Truly sad that y'all can waste people's time and put them at risk at the same time during a pandemic. Truly sad. Won't be returning to this location.