Unfortunately, I had a very bad experience with this mechanic. I brought my car in to fix a small issue. I’ve been driving this car for 4 years without any major problems. After they worked on it, my car ended up with a much bigger problem. I lost $1,200 and the issue was not fixed — it actually got worse. I do not recommend this place.
Had a dispute with a mechanic because he accused me of damaging my vehicle once it was repaired I bought it back less than a month because it progressively started getting loose regarding my steering came back and said I needed work on the left side I was charged again for labor on something that should have been caught the first time I bought it in. I was not happy
I feel the service I received was top notch. My service person Tony was thorough. My write up tech Pat was competent, courteous, and helpful. Pat kept me abreast of how the service department was going to proceed and what to expect with the car service and the performance of my car.
They were great! I had ice in my exhaust they made sure everything was up and running before they returned my vehicle! I ask a question and they were complete honest in what I needed done!
Holbrook did an excellent job on replacing my rear bumper on my Equinox. I was lucky enough to get a bumper from their used parts store across the street saving me a lot of money. They pulled it and installed it the next day. I heard they were a good shop, but I know now for myself. You won't go wrong choosing them for your parts or repair. I'm sorry I don't remember the names of the guys who helped me in both stores, but all of them were kind and helpful. Go with Holbrook and you'll be happy!
I brought truck inn because I heard something thumping under it. They charge me 65 too look at it told me I needed brakes rotors sway bar links I replaced all that and still the same noise.
Honestly, I've been dealing with Holbrook for years and I had a mishap or two, but they corrected it with no problem and that's why wouldn't go anywhere else, Holbrook is my one stop shop... EXCELLENT SERVICE.
Everyone was really nice and attentive. It was a bit of a wait. But other than that I was pleased with everything. I will be returning for my future repairs.
The service was fast and efficient. I had a replacement of my mirror on passenger side.
They reserved the part and all I did was bring the car there. In and out in about an hour.
Had a terrible time with my warranty company but Holbrook dealt with them and really worked with me on my portion of the bill to get my car back on the road ... they kept me in the loop the whole time ... great customer service ... great mechanics ... thank you again!
I feel the mechanic did my brakes and rods all around. He took his time and he explained questions I had and I asked to show me the
Brake pads and rods to me. He did. I was very happy with the job.
As always, they exceeded my expectations. The best place in the city! I send all my family and friends here a place that you can truly trust. Great service, great people, and reliable work. If you’re seeing this review, this is your sign to head to Holbrook on John R and 6mile For all of your automobile needs. Peace and love
The work was done correctly and in a timely fashion the only thing I didn’t like is they blew my phone up once the car was done and I only left it an additional three days just til payday by the time I went to get it they’d probably called me about thirty times. Not cool
Problems with your car? Look no further, talk with TONY, his gonna help you. The guys are straight, no bs, no waste of time, very professional and they help you with financial matters if you need. Impeccable experience, thank you so much.
Holbrook was a in network repair shop for my warranty. Due to only having my vehicle like 4 days, the representative at Holbrook was determined to get it my rotors and brake pads covered. He sent pictures as requested by the warranty company. When it was all said and done... Everything was covered, with no money out of pocket. I know I may have not had that experience everywhere. So ever thankful for the professional and prompt experience at Holbrook Auto Repair.
They diagnosed it quickly and although the mechanic hourly rate is a bit high I wasn’t completely upset at the end results. Thanks for the prompt service.
I normally take my car somewhere else, but gave this shop a try because it's much closer to home and they did a good job with some of my family members cars. They never got to work on my car.
Got it towed there on Saturday 10/11/2025 because they said they didn't have room on Friday 10/10. Told me it'd be looked at on Saturday or Monday. Called EOD Monday, and they told me Tuesday. Called Tuesday at lunch and was told later Tuesday or Wednesday. By Wed at lunch I decided to get the car towed to my usual shop. The usual shop didn't look at it until Friday, but at least they told me it'd be a couple of days beforehand. I received calls each step of the way with delays and/or proposed solutions.
It would've been nice to go somewhere closer, but I can't deal with the lack of follow up when I'm paying you to service me.
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Holbrooks Auto did an outstanding job on our transport van! Their team quickly diagnosed and fixed the transmission issue, and the van now runs better than ever. They were honest, professional, and went above and beyond to make sure everything was done right. It’s hard to find mechanics who truly care about their customers and take pride in their work — but Holbrooks Auto absolutely does. Highly recommend them for any major repair or maintenance!
Got my car worked on mid August, they got over $2000 from my warranty , kept my car for 4 days, just for weeks later to be having the same issues, the same problem. I called and asked did they work on the breaks because my original complaint was grinding feeling and a little noise when breaking and some vibration when backing up. I was asked “did you tell us to look at the breaks”. . . If you’re a mechanic and diagnosing my car and getting money out my warranty why on earth do I need to say that if I’m a customer and I don’t know what is wrong. Why would you not check for everything ! Feel like wasted time and money. Back at square one. Was told I could bring it back but I wouldn’t dare.
Tony was amazing! He told me want it was ans got it done! They even did other work I wasn't aware of and wasn't charged! They have a customer for life!
Took my car in for an unknown electrical issue which turned out to be an after market problem and they found and fixed it in a very timely manner. Awesome shop highly recommended. From someone whom dealt with a lot of shops.
I been taking my vehicles to Holbrook for years. I even referred a couple of people. Tony is everything I need in customer support. He makes sure I’m taken care of always. They keep me rolling!
Tony was Awesome!!! He made sure I got home safe, since he had to order my car parts. Holbrook Auto Parts Team performed Great Service on my vehicle. Holbrook Auto is my Goto for all issues with my vehicles.🤗💕🥰❤️🤗🤗🤗🤗🥰🥰 Thank you Tony and Holbrook Auto Parts for for looking out for your customers and taking care of our vehicles needs!!!!!😁😁🤗🤗🤗
I was having an issue with my car leaking coolant. After taking it to the dealership it was determined that my water pump needed to be replaced. The dealership quoted me $1500 for the parts and labor and stated that it’ll take about 2 days to repair but their first available appointment wasn’t until Monday, September 15th. I found out the issue on September 10th! Well, I looked up Holbrook Auto Repair and gave them a call the morning of September 11th and for parts and labor the cost of $695. Not only were they cheaper, but they had mechanics available to fix the car same day and it only took about 5 hours! I’m not sure what the dealerships have going on, but I’ll be going back to Holbrook!!! Make them your first choice, you won’t regret it!
This auto repair shop came highly recommended, and they did not disappoint! They fixed my car & had it ready within the timeframe promised. I shall be using this shop again, and will refer all my friends & family to use them as well.
I felt like my car was in good hands the moment I walked through the door. Front desk guy was very polite & thorough regarding information abt vehicle. Brung my Durango in for overheating & leaking antifreeze. They called me same day regarding issues with my oil cooler, sensors, and intake manifold. They priced it over the phone, & I gave okay to get started. They were fast, & honest. My 11 year son said it must be a good place because they had so many cars there to be serviced lol. I took my car Thursday morning, it was ready Saturday morning due to parts having to be ordered from dealership. & I got 1 year warranty on parts, how cool is that. Pick up was fast & easy. Again, front desk guys were very nice & informative. NO MORE OVERHEATING, thanks to these guys. I will definitely be a returning customer.
Had some issues w the engine and trans we used, they worked right through them. No issues w communication or quality of work. They have talented techs and front of the house guys are respectful and courteous. I have had a coupe cars through there and will continue to come back and recommend them highly!
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