Crash Champions Collision Repair Ferndale in
Ferndale (MI)

Great work, friendly staff, continuous updates! The team made the process clear and stress free!

Crash Champions is awesome. My car had a big dent, and now it looks like it just came off the lot—you can't even tell it was damaged. The staff was super nice and made the whole process easy. They dealt with the insurance company, called me with updates, and got my car back to me fast. If your car needs fixing, go here. They do great work and make it zero stress.

Larry and Jen was so incredibly helpful with the process of getting my car repaired. I got daily updates via text and I knew exactly what process my repairs were at. I highly recommend Crash Champions of Ferndale.

Excellent job fixing my car after a hit and run. They were communicative through the process and pushed to make sure I had my car back in the estimated time even staying open 30 minutes late on a Friday for delivery. Would recommend to anyone!

Great experience! Larry was awesome to work with and the whole process was seamless after an accident. They even tried to get the car done quicker after knowing we had a baby at home. A very “next door neighbor” kind of customer service, would recommend to anyone in the area!

Miss Jen and Mr Larry at crash champions of Ferndale were amazing my car looked phenomenal and I got it back faster than any place I've been I will be making them my go to for repairs

They are a 10 out of 10! They have now repaired my car twice after an accident and did an incredible job. The repair was seamless and fast is an understatement for how quickly my car was repaired! Use them ❤️

Insurance adjustor ruled the vehicle a total loss (hey, it WAS 14 years old), but the Crash staff seemed to be both friendly and professional. I'd go there again.

I cannot recommend Crash Champions in ferndale enough! They did phenomenal work on my car and were professional and efficient. I would not hesitate to come back!

After a nightmare experience at the Royal Oak location the team here went above and beyond to ensure my vehicle was fixed properly. This location is professional, spotless and welcoming. The team of women who run the shop are outstanding with attention to detail as well as communication. Jesse is a rockstar. The entire staff deserves high praise and recognition. What was a major issue that they did not cause at their location was handle with such high care and regard. The women here just do it BETTER!! I am beyond thankful and appreciate the team.

Crash champions has been very clear in their communication with me over the period that my Camaro was being repaired. Although it took a little longer than expected. The Camaro is looking and driving again as it should!

Considering my vehicle ended up "totalled", they tolerated my sadness and anger quite well! The counter people are very friendly and knowledgeable. The mechanics work hard for you (and with you), and they're just generally very nice folks! 👍👍

If their bodywork is anything like their front office then it must be awful. It goes like this... I was a walk-in customer looking to get a hood and trunk paint matched and some other minor bodywork. They told me I would have to come back next week because the person who does estimates isn't in. (Fair enough, I was a walk in after all) Well, I return the following week and the woman (the one with the broken arm) who apparently does the estimates, was in the most foul mood the moment she found out this wasn't an insurance claim. "Is this customer pay?" Sure "IS THIS CUSTOMER PAY?!" Yes, I said I would be paying. She got so hung up on it being "customer pay" and just kept saying that over and over like she learned a new buzzword in her failed leadership class. I wanted to leave at that point because it was clear in her attitude that she no longer cared, but I figured someone with some skill must work at this place so I'll just let her take the pictures. Big mistake. She asks me to tell her what I'm looking to have done while she's taking the pics. I'd like this CF trunk and hood painted to match the car. "Hmmm, I don't know. I'm gonna have to ask the techs." Okay... I'd also like this repaired on the front fascia "Uhhhhh, I don't know. I have to ask. And this might need to be completely replaced" She then proceeds to pick away at this spot with her nail. I tell her to stop, she doesn't stop. She then looks at me with such an attitude and says "she needs to get a feel for it." LMAO. I'm sorry, what? She just told me she 'didn't know' if a hood and trunk could be painted, but suddenly she's a urethane whisperer? It's been over a week since that "appointment" and I still haven't heard from them. I'm convinced she probably 86'd my entire inquiry because she's a child and doesn't know how to communicate effectively. I was going to just forget about it and find an actually reputable shop, but the fact that I still haven't received anything from them was enough to warrant a record of my experience... or lack-thereof.

I brought in my car because one of the windows would not close. The ladies in the front office were extremely kind. They explained everything about the process (car rental, etc) which greatly eased my worries. Turns out that the window fix was very simple and they didn't charge anything. They even washed my car. Considering the circumstances of why I was there it was a great experience. Can't thank them enough.

Service King Collision did a fantastic job repairing a dented door on my car. Communication throughout the process was excellent. When I picked the car up, it was spotless inside and outside. Everyone that I interacted with was helpful and professional. My car was finished late afternoon and they stayed open after closing time so that I could pick it up. I would definitely use Service King Collision again.

The Body Techs are highly skilled collision experts! Absolute masters of the/their craft! The Painter is amazing at color matching and fine tuning beautiful magnificent finishes from top to bottom! A true artist with extreme talent! The GM and front office staff are like no other, hearts of gold with a passion and thirst for top notch quality customer service! The CER and Repair planner are hard working and always go beyond for every customer no matter what! The Parts guy tries very hard to manage his department! The Detailer does what is necessary to bring you a clean and sanitary welcome back to your car experience! The Team in Ferndale is like family, a very unique group thats gets it done and done right! I dare you to find out for yourself!

My car was vandalized and ripped to pieces about a month ago and I filed a claim through my insurance company. My insurance company recommended Service King and I am so glad that they did. The process was really long and drawn out due to backordered (not Service King's fault) Hyundai parts, but Billy and his team were phenomenal. The customer service, customer care, communication, respect and kindness of this location and it's employees was top notch! Even when I came to pick up my car and left my credit card at home, they took me to pick it up. Unreal and amazing. Thank you so much for everything!

Service King Employees are very Kind , Compassionate and Knowledgable . They made all the leg work with our Insurance super easy .Our car looks great . Can't even tell that a huge tree branch hit it anymore . I highly recommend them .

My car was damaged during a wind storm. I took it into them and they replaced a passenger side fender, painted it, and fixed all of the other scuffs and dings from the storm in 24 HOURS! It looked spectacular when done and they even vacuumed out my car. I would give them a 1000 stars if I could. Great job!

The service at service King was excellent. They were very courteous, they kept me informed. And my car was returned to me in a timely manner. If I were to ever need repairs for collision I will most definitely give them my business.

Great customer service and the collision work done on my Jeep was outstanding! Even when my car didn't play nice and start intermittently. Thank you and keep up the great work. You guys have gone over and above my best expectations!

Excellent work done on my Truck. They finished the work quickly and I had my car back in 6 bd. From the time we dropped off the truck until we picked the truck up, I received updates. My claims adjuster Jerry McLeod was so professional and patient. I will definitely use Service King again.

By far the worst service I ever had and they strive on over charging your insurance. Let them work on my 2006 impala ss which was in a accident on the passenger side doors. When I came to pick the vehicle up it had rust on the hood (which wasn't there before) and began to tell me it was like that when I brought it then began to say they took pics before and after which I wanted to see and there it stood nothing was on the hood when I brought it in, point of the story is they are horrible voice recordings to prove it

Do not, DO NOT take your car here. Do not let your insurance company take your car here. They have had our car for almost a month and haven't even started. But even worse, we were getting text messages that it was ready to be picked up. We planned and scheduled a vacation with our children, and now we can't take them. THEY HAVEN'T EVEN STARTED and have had the parts for 11 days. Whatever you do, avoid taking your car here.

Had an overall GREAT experience. Their team was excellent, from start to finish. Did great and fast work on my vehicle. They even touched up my dings and scratches at no extra charge. Along with a full interior and exterior wash/detail. I hope to never be in another "Collision Shop" again but if I do, Autometric Collision will be my one and only choice!

Autometric in Ferndale did a great job repairing my 2011 corolla. They were able to take my car the same day I called. It was a large repair , around $5,000. They completed the work in 3 weeks. The car was detailed and looked like new. I would definitely recommend this bodyshop for other people.

It was an average day in the winter, clear skies, no snow, average temperature. I was sitting in my living room and then I hear a loud boom outside. I thought to myself, someone just hit my car! I peered out the window and I didn't see my car hit... rather I didn't even see my car in general. I go outside and find that my neighbor hit my car full speed from the back and my car flew 30 feet! I was in disbelief and shock as I saw my Prius resemble an accordion. Everyone was physically not hurt and that's the most important. So now, his insurance company, AAA told me to find a collision shop in the area that I need. I searched online and found this company, Auto Metric Collision in Ferndale. The one in Royal Oak had some great reviews so I hope this establishment was the same. I decided to give them a shot and I had the car towed to the facility. I arrived at the facility and they assessed the damage with me. When I arrived, the first thing I noticed was how incredibly clean and professional the shop looked. Right away I was greeted by the store manager, Don, a well mannered and professionally dressed person. He was extremely thorough in telling me what the process was and I had an extremely clear understanding from then on. Needless to say, my Prius was in HORRIBLE SHAPE and I was surprised it wasn't totaled. The manager even fixed my audio system in the car, something they totally didn't have to do. Although it took a while (28 days) I got a phonecall from the manager telling me the car was fixed. I came into the facility and the car that I got from them was even better than it's original detail! I was in awe about how great the car looked. The tires were shined, the car was so clean I could eat dinner off the hood, and the interior was vacuumed and wiped down to perfection. All in all, I am delighted with the customer service and the final result. I couldn't be happier with the professionalism exuded by Autometric Collision and Don the manager. I strongly recommend them for any type of body work for your vehicle.