Went to the store at 8:50 p.m. sign says says nine call the store employee answers phone I asked if I can get parts he tells me they close registers and doors at 8:50 so no late night Parts at O'Reilly's on Henry Street horrible customer service after being hung up on by the employee as well
Got helped by rob today or so it says on the receipt but the man was kind,efficient, and helped me when I picked out the wrong bulb cool dude. Definetly a employee yall should keep so be sure to give him a modest bump when that review comes around. -matt
Never going back here again not very helpful super slow and impossible to get a warranty on your batteries. I will never shop here again or even consider stepping in the door it truly was a waste of my time coming here and the overall feeling I got when I left was they didn't care whether I was there or not. I'd rate this on the same level of bs as the DMV.
The staff working at O'Reilly Auto Parts are very friendly & knowledgeable as well as answering all the questions we had about the issue we had with our car.
I was not having the best day when coming in to get new wipers, so I wasn’t the nicest but the mechanic still was very helpful and saw me and my friend struggling to put the new wipers on my car so he came outside and put them on for us. Definitely deserves a raise
The absolute best experience of any other auto store I've ever been in. The guys and gals that work here are taking the autoparts buying experience to the next level along with a laugh 😃 a few pointers and lended me a hand on my car .6/5 stars
Jacob was super helpful making sure I got the right transmission lines and the right automatic transmission fluid for my vehicle. He definitely deserves a raise for how helpful and professional he was. Very good customer service, A+
I own several cars new and late model always had what I need in stock, no waiting on delivery. Best prices in town period. Friendly and knowledgeable staff. Highly recommend. Only place in Muskegon I'll go for parts.
The girl who helped me with my return was absolutely wonderful!!! I honestly enjoyed our entire conversation & we laughed many times; my experience was so refreshing for just a boring return. I will continue to use this particular "O' Reillys" for every auto related item I ever need again as will many of my friends, who through past experience, know to totally trust in my reviews.
Ordered a part from here, I was told it was going to be in the next day by 3:00pm. I call around 6pm when I get out of work, seeing that I didn’t get a phone call saying it was in, figuring that it should be in by now. I asked if it was in and the gentleman the answered the phone looked it up. He told me the order never went through and that it is no longer being made. I go back on the website and it shows me “in stock ready to ship to home” or “call store to order”. This shows that the part is still available to them and that they could have ordered it for me and didn’t even offer to make it right or look for a replacement compatible part. My business will for now on be going to autozone. Very disappointed seeing that I have bought numerous parts for years from these guys.
All special thanks to Dan went above and beyond to help me get a receipt from a Three Rivers Michigan now that's the kind of person you weren't working for you Dan at the Roosevelt Park store in Muskegon thank you fuel pump and brake pads for my 05 Ford
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