What clients say about Hutson, Inc in Portland (MI)
I want to thank Hutson John Deere for their excellent service. They were professional, friendly, and got my tractor up and going quickly. An absolute great experience.
Bought a deere 320g skid steer from them that was advertised as 2 speed with ac etc. 2 speed didn't work, bucket tilt wouldn't work, ac compressor was missing. Of course they said it was used and as is. From my experience buying used equipment those are things reputable dealers would have made note of.
They did maintenance on my Z335 in July 2025 and called me saying that it needed repair. The bill was $900. Four months later it stopped running completely and they picked it up. They told me that the engine had seized up and it would cost $1600 to fix it. I don't understand why that would happen four months after they worked on it. Then they told me that if I didn't buy a new one from them I would owe $300 for pickup and diagnostics. I was going to buy one from them but now I'm having 2nd thoughts. I think they're taking advantage of me because I'm a senior woman.
After reading this review the manager called me and explained what was done four months ago and what exactly is wrong with it now. He apologized for making me feel the way I felt and said that he's flexible with the fees. I will probably buy a new mower from them.
I just bought a 3038e compact tractor which is fantastic. Brad the salesman there did a fantastic job on getting the paperwork around and also delivered the tractor and implements. Thanks for the help and I will being doing business with him in the future.
My Zero Turn Mower went in for a quick winter service...the right handle was acting funny too. Well, it ended up being a HUGE issue (Under warranty) but they would have my mower for a long time. I asked for a loaner so I could get my leaves chopped up before snow! They delivered! Great unit that was similar/better than mine. I was able to complete my work and got my mower back just before snowflakes fell! Great service!
Great place, friendly staff, clean place. Staff is very helpful. Took part in that I thought was bad they checked it for me and said, it's good. So very honest people there. Don't find that to much anymore. Thank you.
I bought a John Deere 4052 from Hutson back in September 2022. I had 2 warranty issues that I took it in for in July of 2023. There was a hydraulic leak and a loose bucket lever. They were both fixed, and I have zero complaints about those. Unfortunately, on my way home, the hood blew open and broke (cost is $500). Hutson will not repair it because John Deere does not warranty cosmetic stuff, and Hutson can not "prove" they ever opened the hood. I had a gasket leak that they could not initially locate. I find it extremely convenient that they could not "prove" the hood was opened while searching for the leak. I tried multiple times to have this covered under the Hutson repair warranty, but alas, the best they will do is to cover the 20 minutes of repair time, not the $500 hood.
Now, I have an issue with my tractor getting stuck in 4WD (as it is at this moment). I am not comfortable taking it back to Hutson of Portland. I also have an issue where regen does not ever finish unless I push the RPM above 2k.
I am regretting my purchase from John Deere. I should have gone with a Kioti or Kubota.
@John Deere - Give your consumers a choice when it comes to warranty!
Buyer beware!
UPDATE 4/12/2024:
It's been a month since the owner posted a response that my concerns would be brought up with upper management. I hoped maybe someone would call me and work with me to fix my hood. Once again, a little disappointed. Dropping my review to 1 star due to the lack of care given.
Scheduled my John Deere Lawn Tractor for a tune-up on line, received a prompt phone call from Don to get it scheduled and found out they could pick up and deliver (worth it to save 3-4 hours of my time). They were able to pick up, get it serviced, and back to me unexpectedly fast. Thanks Jim for the pick up and delivery. I appreciate how I was treated.
I went to get a Tune Up Kit for my John Deere LX176 Lawn Mower and when the service rep gave me the box, it didn't have that model (176) on the box. I asked that this isn't the right one, it has an LX173 and an LX177, but no LX176 and another service rep said "Not all the Models are on the Box". Okay, I took his word for it, well this evening when I went to do the tune up.... it was the WRONG Kit. All they had to do was double check.
UPDATE: The following day I did go back and swap out the kit. The Manager must have been notified of my review on Google, as he met me on the way out. They did make amends for the mistake that was made, more generous than I was expecting. I would have given a 4 star review, but it started out yesterday as a 1 star, so hopefully next time I visit there, my experience will be at least worthy of a 4 star if not a 5 star.
I quit going to Grand ledge because I walked in there one day and stood around for 15 minutes and they all looked at me like I was lost so I walked out and never went back that was about 5 years ago last year I purchased an 8 ft 6 boss plow from Portland I used it exactly two times unhooked it from the truck stored it in my pole barn and then I went to hook it on this year The connector would not fit into the female end so I contacted them and again they looked at me like I was drunk or on drugs so they had a guy come over and figure out that I needed a new connector why did I pay $8,000 for a plow and it needs a new connector after using it two times so I bought the connector and I put it on myself and it works fine they were going to charge me to put it on I guess I don't understand where customer care went in this place of business number one no matter what, it's brand new why wouldn't they say we'll just take care of this for you Brian because you bought it from us instead they treat me like I'm mentally insane I assure you I will never ever in my life go back to baders at any place that they own I would love to take every piece of equipment that I've bought from there and go back and throw it through their window but I know I'd get in trouble I hope this was worth me plastering your rotten business all over the internet of how you take care of your customers it's absolutely appalling pathetic and makes me sick and I guarantee you I will put your bad name all over Portland and I know you don't care That's how you treat people this is the second part of this review I just received a bill for them coming out to tell me that I need a new plug I will be filing a complaint to the better business bureau this ain't over with yet supposedly the owner was supposed to call me I have not heard from him and I'm guessing it's because he really doesn't care and neither do I anymore
The salesman told me he would have my purchase ready the next day and would call.I had to call him, Item not ready promised it to me again the next day. Again I had to call, not ready. Two more days, I called him,and he said he forgot to call me! Got the feeling if your not buying a new ten thousand dollar tractor you are unimportant and a bother to them.
Great service! Had my truck in and out in a day. With a large snow storm on the way that was important! Also went above and beyond by adding a controller holder along with mounting the switch for my lights.....and to top it off they even delivered it back home since I was at work. Can’t recommend their service department enough!!!!! Hats off guys and gals!
Stopped today looking to buy new lawn tractor, I was in my work clothes so maybe it looked like I was poor. No one seemed to want to help me or ask if needed anything. I could write a good check for 10 of them. Very disappointed. Have always had green tractors. My next stop will be D@G and then Greenmark. Hope someone can help me out.
Bought a used skid loader, the price was competitive. I had to wait a month to actually get it, because they loaned it out to a customer at a recycling facility while they took forever to fix his machine. There were some problems that they(Trent) said would be addressed before I was to take posession. I'm having my mechanic fix them as I type this. I'm not sure if it is common practice to hand the keys to a customer for their newly purchased machine without even cleaning the broken glass and trash from the recycling facility out of it, but apparently, "it's the busiest time of year" is an acceptable excuse for failure to follow through.
Also, don't have too much trust in Bader to take care of financing. I did, and now I'm paying more interest than I should be.
Complete failure to deliver, Complete failure to communicate!
I called on a 2015 MX7 bush hog that was posted on Machinery Pete's web site by Bader and Sons. Talked to Bill Cobb. He said that one was sold. (it is still on that web site today - 8 days later). I stressed the importance and rush for this piece of equipment and he promised to have one from his other store by Tuesday this week. No call Tuesday, I called Wednesday, NO RETURN CALL, Called me Thursday morning and claimed the MX7 was not shipped and that he MIGHT have it by Saturday.
Maybe they are not maintaining their inventory on the different web sites or classic case of bait and switch.
When I asked that they deliver the equipment because of their mistake both Bill Cobb and the store Manager Bill Stegenga refused to do anything about it and just blamed the other store for the mistake. They took no responsibility for not following up on Thursday, Friday, Saturday, Tuesday, or Wed. This was very important to me, and will set me way behind.
Shopper and Buyer be aware!
Service department is quick and done correctly. I have been coming here for over 20 years.have made several purchases of the Stihl products. Quite satisfied.
Purchased a load trail utility trailer and I got a great price on great trailer. Bill was very helpful in making everything go smoothly. If you're looking for a load trail or John Deere. Start here. Ask for Bill.
Ordered 2 new trailers from them. And I dealt with Bill, he was very friendly and helpful throughout the whole process, kept me updated on the progress of the trailers, and returned calls, and answered my questions. And anyone else that I talked to were very courteous and helpful. I will definitely do business with them again. Thank you.
Very good experience, I just bought a new John Deere lawn tractor from them. The sales person was very friendly, and helpful. I was truly grateful to Gary for giving me a phone call the morning of delivery, letting me know that the delivery would be in the afternoon that day after 1 pm. Kyle the delivery guy was very helpful, running thru all the controls and such, since this mower was quite different than my older one. The other staff that I had interactions with were all ready to help, and very friendly as well. Thanks for making my experience a good one, I'll be back in the future!
Excellent experience. Gary Brown helped me find the perfect lawnmower for my yard - as a matter of fact, he even talked me down from the 400-series to the 300-series. They even delivered to my house in DeWitt.
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