Copart - Ionia in
Portland (MI)

Very very unhelpful. Arrive early for appointment don't get loaded till hrs after appointment. Ridiculous. If 0 stars was able to be selected it would be common selection

Had to go to retriever personal belongings...very courteous & professional service ?

Bought a car 2 months ago and still don't have a title I've called at least once a week and am told "it should be to you in a week"

You know i had a lot of grips. But i must be fair. Business is business. yes i was frustrated with the abrupt change and money lost but ya know what i got to have a beer in Chicago. Would buy the truck again. but would take it to storage next time. they just do the job they got handed. No hard feelings.

I hit a deer with my car. My insurance company said copart would contact me within one business day about towing it to their facility. 4 days went by and i get an email from Renee saying she's been trying to get a hold of me to schedule a tow. I have no missed calls (from anybody), no texts and no other emails from this company. It seemed sketchy to me, like she was trying to cover her ass. So i came here to read the reviews and I'm not surprised that there are so many complaints.

Despite the bad reviews on here, Renee was great to deal with and had a great experience overall at copart. Showed up half an hour early for my appointment, whole process took maybe 45 minutes. Got loaded decently quick and went great. Would buy from here again

Renee is the worst. Tried telling me I couldn’t get my car because I didn’t have an appointment even tho there was only 1 other person there, and she was rude. Makes zero sense. But needless to say I did get it, but Copart you need to change that you will have many many many furious customers in the future if that stays. Also it literally says first come first serve on their website……

I've worked with this yard for about 5 years now and apart from some long wait times I've had few issues. I drive 2-3 hours from Mesick MI and usually spend less than 2 hours getting loaded up. Never had parts missing or the car not in the condition I bought it. The ladies at the desk are usually nice and get me set up quickly. Overall, will keep working with this Copart yard.

Renee should definitely be re-trained on how to properly LISTEN to customers before continuously SPEAKING over them. Maybe issues would be rectified much more effectively, too if she didn’t put customers on hold for 15 minutes while steps away from her desk before getting transferred to another colleague and having to re- explain the whole situation again. Service ??

I think it would be easier to visit the Ionia state prison than this place. We just wanted to walk the yard and check out some vehicles that we would be interested in but told we could only look at certain vehicles.We drove about 45 minutes to get there. We just turned around and just left. The girls at the office were rude and acted like we we were bothering them. Geez it a junkyard for goodness sake...

Are you looking to have an awful & painful experience after already having been through an auto-accident - look no further! After I was involved in an accident I sold my car to Cash for Cars who had Copart pickup my totaled car from the tow lot. Copart was supposed to schedule a time with me to meet at the lot so I could sign off on the title & give them the keys, at which point they would issue me a check for the amount they quoted me. On the day that my car was supposed to be picked up from the lot I never got a call so I called them only to find out that the driver had already taken the car without the title, keys, or issuing a check. Now after 2 1/2 weeks and hours spent on the phone with customer service re-explaining the same story over & over again I still don't have a check for my car. Overall it's been an awful experience. I do not recommend working with them.

30 min wait inside for paperwork with only 1 person in front of me. 2 hour+ wait to get a motorcycle loaded... Worst Copart Branch I've ever been to. The Manager should be fired! Update 2 years later gave them another shot. Arrived at appointment time, only 2 other trucks there waiting for cars. Still waited over an hour! This Branch gives copart a bad name. Other branches in Michigan are great!

Don't do Transportation at Copart (towing) For two reasons 1/ They make the car in the outdoor yard. Which makes it easier to steal parts of the car. And it cost me $1000 yo buy apart. 1/ The delay is too much. distance between me and copart 30 minutes , After tow weeks bring to me . This delay with putting the car in the outside yard Easy to steal. And when I spoke to Copart employees, they said it wasn't our problem.

I’ve never seen anything like this place! I believe my house dog could run that office more efficiently then those worthless ladies….. if they (the worthless mouth breathers behind the desk) say your vehicle will be ready soon, DO NOT take their word for it. as I was told my vehicle will be ready soon 3 different times… after 3.5 hours of waiting and asking the status of the vehicle several times I finally received my vehicle. I honestly think our current government administration runs a better circus then Copart!! I hope I NEVER have to deal with this level of incompetence again

I have actually bought quite a few vehicles from copart over the years. 20 or so. However the customer service and general experience are quickly deteriorating. Car was listed as having keys and when it showed up it did not have any. I called but the answer was simple and that is they do not guarantee keys. I asked to speak to the lot or tow driver who took it to me but they would not provide that information. I just wanted to see if maybe one of them had the keys. It definitely will keep me from buying cars here again. No keys is a big deal on an Audi.

I bought a 07 denali from here that said it ran and drove! I went to pick it up and go home to try and start it up and there was just oil flowing out of the engine! Sure enough there was a hole in the block. Didn’t even have it started and looks to be that the rod blew right through it. I called the manager 15 times to try and get something settled not even return the vehicle. But she said it was my fault for buying the vehicle not their fault for having it in their yard for 6 months. Don’t ever buy cars here this is a terrible copart!!! Would post pictures but it won’t let me

My vehicle was at Copart-Ionia for 7 weeks. My first visit to make sure it was weather proofed showed me there was items missing from the vehicle. No one affiliated with Copart claimed any knowledge of where those parts were. On my second visit, with the assistance of the yard guy George, we found a missing wheel/tire combo in a discard pile. This was a new wheel/tire setup. 400 miles on it. Perfect condition that they removed from the rear seat and threw away. Matt in the office blamed it fully on the tow truck driver that brought my vehicle there. There were miscellaneous parts in the back of the vehicle that have never been found. After my insurance claim was settled, I bought the vehicle back. Still no parts that they removed. They are shady. They stole parts from my vehicle. No one cares. I’m out $600 for the missing parts. Good luck to you if you ever decide to buy a vehicle from them or get your vehicle back after a claim settlement

I’ve been to many copart lots but this is absolutely the worst so crowded with too many vehicles in a huge mud lot both where you load and where they store cars.. had to drive my truck inside because they don’t load big vans with their forks.. lady at counter was nice and forklift driver was helpful but that lot has so many pot holes I ended up damaging my truck’s suspension..

Purchased a car today, could not get it today for a lack of appointments. Their transport is about 4-5 weeks out. Had to wait until next Friday to get it. Add on another $30 storage. I remember when intelligent people ran this and other yards. Copart is there to screw customers at every opportunity.

I wish i could give this place negative stars. They told me they could not load me because they were too busy and i did not have an appointment. I was there at 11am, and not one person was in the parking lot. I was the only transporter there but because their appointments were all booked they would not help me. They had forklift drivers just standing there. I had my dispatch call them and they still told us no. I was literally the only person in the parking lot, but they told me they would not load me and were super rude about it. Had to leave without the car I drove 300 miles there to get. Worst Copart in the midwest.

Horrible customer service. 4 hours wasted driving there. I'm the only one in the lot, workers are standing around talking, no fork lifts are moving. There is literally no one waiting to be loaded. Big mama behind the counter with an even bigger attitude, acting like I interrupted her lunch at 9am says to make an appointment. I advise her the app is down. She says then we are all booked up. I point out the empty lot & the loaders still outside smoking & hanging around doing absolutely nothing at the moment. She refuses to help me. Sorry for bothering you. I'll take my business elsewhere.

Will never bother to bring another vehicle to sell. They refused to light a dash to show miles. Was told we wouldn’t be charged and was still charged. Horrible company. They get off Scott free with everything. Karma will eventually make way to this company. Beware buyer or seller.

No issues with the car I bought but this whole appointment only pick up is just a huge un-organized mess people go there from hours away just to get turned around and tow trucks sit for hours till they can get their cars loaded, my tow guy wouldn’t even go to that location so I had to go just to show up to a giant mud pit in the whole yard. Their loading area is overflowed by cars cause they take a million years to send cars out cause of the dumb appointment only. Only copart location like this I was shocked

Yard is disgusting huge mud pit. Got loaded reasonably quick, was 2 hours early for appointment, office ladies were friendly. That’s the only good thing about this place. Vehicle was missing keys after documents and photos proved otherwise. Parts from vehicle magically disappeared also. Wouldn’t recommend buying from this yard.

I waited over 4 hours to get my vehicles even with appointment! THIS LOCATION FIRST PRIORITY IS LOCAL TOW TRUCKS WHO WORK WITH THEM. You'll see those tow trucks back and forward!

I scheduled my junk vehicle to be picked up by copart between 1pm - 5pm. The woman I spoke with said the driver would call when on their way. I waited in my front room with the windows open from 1pm - 4pm with no sign of the driver or any sort of phone call. When I called the number that had previously contacted me to setup the appointment I was told by the dispatch that the driver had knocked on the door with no answer. Totally false! There was also nothing they could do that day because they claimed to have no more drivers. I don't appreciate being lied to. Will never attempt to do business with them again. Stay away!

Purchased 2015 Audi A3 from the California Auction. Received S3 (you would think it was great) NOPE it was STRIPPED. We know this because THE TITLE CAME FROM EXCLUSIVE AUTO DISMANTLING. We made a complaint the day it arrived. We were told that nothing they could do. NO Keys and the sale said Keys where included. THEY WILL NOT FIX THE ISSUE and it was miss advertised. The pictures for the AUCTION were from angles not showing the missing items on the car and the complete swap of parts or dismantled items. Pathetic bunch of losers. We have had ZERO issues with IAAI. I will NEVER use these POS again. Appointment with our attorney coming next week. DONT BUY FROM THIS SCUM! We have emails from a regional manager agreeing it was wrong and they were looking into how to handle it. 3 weeks later UPPER LEVEL CORP. Manager says nope look on the members website that you have 24hrs to report title / vehicle discrepancy. I will drain every penny our business has to fight these POS, so that no one else is screwed by them. Kind of said the carrier driver said not what you expected and continued to say that groups of people in California ESPECIALLY do this. Buy from Auctions Dismantle the car for good parts throw in junk or missing parts and resell and pay at times the people to take certain pictures.