Big Country's, LLC in
Hillsdale (MI)

They tried to tell me I needed my engine needed to be replaced. I went to another shop and they said the engine itself was fine and I just had an oil leak, so they replaced where it was leaking and I was good to go. So what was that engine business all about? Also, the lady who answes phones was very rude

Bob is great. Took my van there and he found the problem and got with me promptly. I highly recommend big country

I had never been there before but was treated like family. helpful respectful and knowledgeable. they helped fix the problem and help save money. big country will definitely be getting all my business. a big thanks to them for all the help definitely a 6 star review from me

Well this is the third time using the sorry mechanic. 2 out of the 3 times they broke things that didn't need replaced and I was left responsible to pay for parts and labor. I would recommend staying away from this 2 bit mechanic. Sir, you were paid to replace an alternator that failed. The mirror was hit that night as we set in the car awaiting a tow. I'm not sure how you care for an alternator that's a year old. The simple fact is that you garage probably has one decent mechanic and a shop full of guys breaking people's things. Obviously by my review warning people away there's no need to ask me not to come back you will never see another penny of mine, and hopefully wheen people read through all of your review they will see the same recurring issues and take thier buisness to a real shop.

Took in my transmission and had it rebuilt was generous with their pricing understandable and very helpful very knowledgeable in my situation of a rebuild and couldn't be more happier with the results 100% recommendable

These guys are very professional and did a great job installing a used motor into my suv, they also replaced my a/c lines and I'm extremely happy with them!!! Won't go anywhere else but Big Country!!!

I TALKED TO THE OWNER.. THERE WAS MUCH CONFUSION AND MISCOMMUNICATION. THIS IS BEING CORRECTED. THANK YOU BIG COUNTRY FOR TURNING AROUND MY OPINION!!!! Had to give one star for review to appear. DO NOT USE THEIR SERVICES. I was quoted a few months back at $275/280 for a tune-up. A little high, but Glory to God has a longish wait list. After work was done they are charging me $700+ for a simple tune-up. I could have did, but it was a gift so I took it to them. Now I am out a vehicle until I come up w/that outrageous price. I will never be back, and I will continually tell everyone I know DO NOT GO THERE!!!!

These guys always make sure I'm taken care of and do quality work. It's also nice to go to a repair shop where I know I'm not going to get swindled out of more money for fake repairs.

Just hands down best service iv ever had . They really care about your needs its the only place ill take my vehicle Iv been to most all the other shops in the area and by far this shop is the best

I brought my truck in for an oil change , brakes and a few other things done. They were awesome fixing everything and made sure I understood what they did. Taking my daughters car there tomorrow to get looked at.

Never happy about $but it comes with the territory of vehicle maintenance! Great job friendly service recommend to others

Brought my trailblazer in, they changed my transmission in just a day. Absolutely amazing customer service and very well priced. It was a great experience overall. Definitely would recommend to anyone!

I had a great experience! Front desk was very helpful in getting my van fixed. She was funny. I would most definitely bring my other vehicles here. The work I had done was a reasonable price.

The front desk lady is a rude horrible person. She should not be in customer service. Cussing at people on the phone while I was in the lobby seems like she should have a preformance review lol.

They have done repairs for us several times now and have done a great job at a fair price. Would highly recommend!!

Fast, affordable, very friendly. Kept me informed on everything they were doing very happy with the service they provided. I will suggest them to all of my friends and family

Big Country's in hillsdale is where ya need to get your chevy in good running order. Been taking my trucks there for a few years and highly recommend them. Took my truck in for a dual exhaust, and a transmission, and a rear end. They did an astounding job. I'd like to give a shout out to anyone there that has had the privilege of dealing with me and or my truck. Great crew.

Not doing oil changes due to COVID-19? Bays full, no masks. And then, that woman at the front desk. So rude. Said the place was sold 3 years ago, but she’s there to help Bob. BRING BOB BACK!

I recommend them to everyone. They have always fixed my car and never overcharged me.

I would recommend this place to any one I have all my work done on all my vehicles here as dose a lot of my family Angie at the front desk is amazing so polite and informative and very helpful there prices are great and very reasonable and the guys did a great job with my vehicle I couldn’t have asked for better service!! Thanks Big Country’s

This place is a joke! They should not be in business. Would not recommend unless you want grease all over your car inside and out and half hazardous work done on your car! To top it all off they were rude and kept defending the crummy work they did to my vehicle! Customer beware!!!

Lady at front desk is extremely rude and does not follow through on tasks given to her she has also hungup the phone on me. I went in to get a quote printed out for my vehicle and she said she would call me later on that day with a quote, she did not provide quote as promised i had to call a quote 3 days on a row and every time she said she would call me right back with the quote but it never happened, I eventually had to go to the place and finally forced her hand to give me a quote. Beyond that the work done on my car was not quality as I had to keep bringing the car back so they could re do their work and get it right. They also missed a bunch of important repairs on the inspection i paid for! Dont believe me go and see all of this for yourself. I will be reportimg the rude lady at front desk to better buisness buero.

Dropped my car off at 9am and didn't get it till 445 pm never texted like they said and my husband and I both had to call and when I got into my car I have fabric seats and there was a glob of grease on my seat not happy with my first and probably last time going here the lady at the desk was nice but wish there was follow thru with the words that was spoken to me

UPDATE PLZ READ ALL Does good work fair priced has a hard time keeping appoint time but their ok 🖒🖒🐴🐴🐎🐎 all in all very happy with prices and not so much with some of their workmanship

bought a truck from them last week, they claimed truck was in good running condition, stated they have done work on the truck for years. even told me he had driven it that day. It was an as is sale, so im not expecting any adjustment or anything, but if you run a car repair business and you sell a vehicle through that car repair business I would think the vehicle should go farther than the 40 mile trip home before the transmission goes out. I would not buy from this business, nor would I trust them to change my oil. sometimes you get what the seller claims, sometimes you don't.

Great place for repairs on your vehicle. Honest and professional work ethics. Highly recommend. I'll always bring my vehicles here and have no fears on work performed.

Bob n crew at big countrys in hillsdale are verry fast,cheap n affordable!!! If you need anything chevy look no further!!!! Great people !!!! P.s. too the jortrace IDIOT below theres 2 sides too every story im sure it hoes way deeper then whats your stateing! Ive known nob for yrs n hes not this type guy/businessman so plz everyone look past this ignorance nob n bigcountrys is great place n affordable !!!!