O'Reilly Auto Parts in
Hillsdale (MI)

Bought a car battery and asked them to install it and he said no because he was alone, but then another worker walked up from the back and still wouldn't do it. Had to drive to another O'Reilly and they happily installed it

Service was great and very kind and helpful

Disappointed. No other customer was in the store. Asked for assistance finding the correct wiper blade. After struggling in the parking lot to put on, drove home only to find out I was sold an incompatible wiper blade.

Great place. Clean, organized. They give excellent service.

Dominic was very helpful in finding me exactly what I needed in my price range, I was looking for synthetic oil and assisted me with different types, brands, weights and helped me make the correct choice for my car, then he even put the oil in my car, as I was a lil low on oil . I appreciate that kind of customer service. Thank you for your help & patience Dominic

Great staff, very friendly and professional. Clean store, prices are competitive as well I recommend O'Reilly for your automated needs.

The guys I interacted with here were awesome. Knowledgeable, helpful, and friendly. Even had a bit of banter. Installed wipers on my Escape, and helped me with some ideas for my Celica. Need parts, or fluids. Hit these folks up.

James at the Hillsdale location should be a Store Manager. The only thing better than his knowledge are his customer service skills!

Customer service is far superior then the AutoZombie next door. O'Reilly will price match your parts, the parts are generally available, and the parts are of better quality.

Nice parts store, knowledgeable employees. Much better than the guys down the street

Quick in & out. Dudes at the counter were cool. If you forgot, it's a 1965 Mercury Monterey Post Sedan. 390 car.

The employee working on 9/12/22 named Josh was extremely rude to me.....this is after I listened to him talk about how annoying the people who call and ask questions are when he's busy with actual customers who come in the store. Might wanna give Josh a refresher course in customer service.

They guarantee parts that they can't get delivered/In. They have employees that have zero clue what "customer service" actually means. The upper management team cares even less than the in-store team does when they disappoint and Flat-Out LIE to customers!!!

Love dealing with Josh and District Manager Bobbi was in always positive ppl that get me what I need!

Very knowledgeable and if they don't know they try to help find the answer. Very friendly and good quality parts. I enjoy going here cause they treat me with respect and do their best to help.

Super attention, like the good old times when custumers were important and the employees has the knowledge to answer questions and help customers. Thank you and please don't change...it was s real pleasure.

Great staff high orices and out.if.stock have to order so I will order.my.own parts on line.have to wait same.amount.of time anyway but get them for half the price I have been a regular for years now but I stiltnink I will start ordering and.going some were else like there

They always good people and that is my only place to get what I need . Will and Joshua, Tracy. They are great at there jobs 5 stars everytime I am there

Wanted a replacement light for my car . They said it cost 155.00 plus shipping. Called auto zone same part 74.00 Free shipping. Do the math !

Employees ensure to take time to help and explain which product and why.. 4 stars because it is hard to get their attention to ask your question

Just got done with the worst visit to an auto parts store I've ever had. I came in for a starter and the bolts for it, and after spending $75, Jerry tells me I can't have the box to transport my bolts, starter, and other hardware. Didn't offer a bag, either. Another customer next to me was waiting for assistance from the other two workers (Mandy and a MANAGER whose name i didn't catch), he was waiting before I walked in and then just before I was done, he gave up and left. The MANAGER and Mandy started cackling like it was great fun to irritate and lose a customer. All in all a terrible visit and terrible staff. I'll never go to Oreillys again.

Refused service because I didn't have a mask even though I told them I had medical issues, meanwhile multiple employees weren't wearing masks. Same part was 80$ cheaper at advanced half a mile down the road.

Masks required. No workers were wearing masks. Line protocol, 6 ft social distancing, waited in line over 20 minutes, to be skipped over. Not practicing the protocols they set up, unfair treatment. Not worth giving them business, when you personally follow the rules, to see that the own store employees do not.

Purchased parts for my 04 chrysler pacifica not paying much mind at the moment until the next day im looking and the dude gave me parts for a Pontiac grand prix!!!! Not even. Close to being the same car or the same part number!

Best place in Hillsdale to get what u need

Called ahead of time to have all products pulled. I sent my wife up to pickup parts. Thy did not have all of it pulled. She waited for 45min and thy ended up one shock short. A friend came in to talk to my wife and asked why I was getting one back right and one front left caliper. This was after she gave gave him the old ones. Thy are nothing alike, how can he not see it? Good thing my friend was there.

Love this location, Awesome knowledgeable staff. Great about price matching an giving advice whenever they can.