They're always willing to help you find the right part that you actually need. The employees steer you in the right direction even when you're not sure exactly what your problem might be. They also will fix your vehicle quickly for a fair price.
Bought some railroad ties from these guys, took my money then loaded the garbage ones on my trailer, and then disappeared on the forklift. They are not even usable. Would not buy anything from them ever again.
Purchased parts online that their system said were in stock. Went to pick them up the next day and was told “sometimes it says stuff is in stock online when it’s not”. I’ve purchased parts online for pickup many times from this location without an issue, now an employee tells me it’s a common occurrence? To make things worse he offered no remedies beyond cancelling the order and checking the Shelby location which was also out of stock. I was a counter sales person at a parts store for 4 years and I know mistakes happen, but the apathy I witnessed to this situation was not a good look.
It is a long time local auto parts store. Good service , friendly people. Good stock and can get most things they don't have by tomorrow. Prices are as good as anywhere locally.
Great service everyone working helped us find what we were looking for. We also asked to buy some cotter pins (we didn't know what size) so they gave us for FREE a bunch of different sizes. Very helpful!
By far the best customer service I have received in a long time. They went above and beyond to make sure we could get on the road home tonight. They even went to the Shelby store to get us the battery we needed while we swapped the alternator in their parking lot. We highly recommend them if you ever are in the Silver Lake area!!
Super helpful! Took time to get just the right fittings to adapt a boat gas tank to a certain connector. Spent lots of time like 20 minutes helping me and then Gave me the total......$9ish dollars
Crazy! I gave him $10 to get a 6 pack after work. Phenomenal service!
I have a check engine light that came on. They were unwilling take 2 minutes to plug OBD Censor in for me so I could purchase parts to fix it. They charge $10, but I guess they don't want the quick cash and me purchasing the necessary products at their store?
If your hours say you're open, then you should be open. Called around other places for 20 minutes and you had 4 other customers pull in and leave because you were closed.
The employee who spoke with me was very polite and respectful as well as helpful. The owner equally so. I would, based on my experience, highly recommend Carquest Auto Parts in Hart.
I had great experience with these guys! Professional, friendly, knowledgeable, and helpful. If you ever find yourself in need of parts or service, this is the place to go.
Awesomeness! I broke my stub shaft on my jeep at the dunes and at first they found a whole shaft for $$$ but gave me a call back after I had about given up and told me that they found just the stub for cheep! I am very thankful that they continued to look around for me. Some of the best customer service around!
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