What clients say about Oceana Auto LLC in Good Hart (MI)
The driver that handles my car, his name is Paul. By far one of the most professional tow truck drivers I've seen, he has a very positive attitude, I highly recommend oceana auto.
I can’t say thank you enough! We were stuck in our driveway and called for services. They answered our call and were in our driveway within 15 minutes. Thanks for saving our day!!
Daniel, who was not even on duty 7/4 came to our Rescue when rental car co left us stranded after hitting a deer. at 3 am not only towed us but carried us to our hotel 60 mi away. Thanks to him we salvaged our vacation. We are forever grateful for his going over and above for us
Jesse an Greg and crew are a class act, very nice bunch an know what they are doing when hauling heavy trucks. very quick on response always, would recommend then to anyone.
Highly recommend Oceana Auto! My moms car had the transmission go out and she was stranded on the side of the road. I called Oceana Auto and spoke with Greg at the front desk who was very helpful and quickly got a guy in route to my moms location. It took less than 15 minutes for someone to show up and load my moms car up. Dennis, the tow driver was thorough and helpful. They loaded my moms car carefully and allowed my mom to ride with them to the shop it was being towed to. The guy riding in the passenger seat even moved to the back so my mom could ride up front. Their prices were very reasonable compared to anything else in the area. They made a stressful situation seem easy. Overall we were very impressed and would definitely use them again!
The company was dispatched by my insurance company and I could not have been happier with the service and especially the driver (William). Very fast and extremely accommodating. I highly recommend Oceana Auto and William.
I had a flat in the silver lake sand dunes and the ocean auto came out changed my spare and while removing my spare, busted my rear reverse camera. Not I oy did I have to pay 290 for them to come out to the dunes to change my flat, I now have to replace the camera that is in the spare tire mount. Not happy about it. I do appreciate them coming out, but do. Or appreciate the lack of gentleness with the camera.
Just want to express my sincere appreciation for getting my car unstuck from a hard to reach 2 track road. Kudos to William Persinger for his perseverance and problem solving-I am home safe! Thank you!
A few cars stuck today. Me being the last, impatient one. Thank you so much for pulling me out so I could make my way to school! I appreciate you guys!!!
I totaled my family vehicle by colliding with a deer about 5 miles from this towing business. The state troopers that assisted me called this tow company on my behalf. While I appreciated the efforts of the officers, I really wished they would have called another company. The truck driver was the most rude, arrogant, unprofessional service provider I have dealt with as an adult. Once he hooked up, he informed me that he would not tow our vehicle to our home as his company didn't deal with my insurance (Informed him I had full coverage, with towing included). We asked to speak with dispatch, the dispatch said that they could bill our insurance. Upon hearing her, he became irrate and yelled at her, " WE DON'T BILL THAT INSURANCE". He told me we have to take my vehicle to a body shop so they could collect payment from the body shop. Speaking to my agent on the phone, I was told all the company needed to do was request reimbursement for services. However, he would not listen saying it was not possible for them to bill my insurance and agaisnt policy. Had it not been very late, and my family being stranded, I would have rejected service and found another tow company. However, we had the vehicle delivered to a local body shop. Once delivered, and after asking a simple question, he yelled causing me to do so as well. After some tensions cooled, he actually told me that he " had a bad day". I just totaled my vehicle, stranded my family and myself on vacation and have my service provider is complaining to the customer about his day, during his work hours. I was appalled to say the least. On top of that the 30 mile tow was nearly $450, which was paid by guess what, my insurance! On a bad night, this company made things far worse. I wouldn't recommend them to an enemy! Have had way better treatment and rates from Fiers Towing.
The best in the business. DNR automatically called them out for a rollover, they got there, helped us air up the tires as much as we could and they go “just drive it out”. They came to the parking lot to make sure we got out and wouldn’t accept anything for their time. Just some genuine people trying to help others which is hard to find these days. Keep up the great work and you’re first on our call list if we ever need it.
Paul was extremely nice and helpful. It was clear to me that they weren’t there to nickel and dime. I appreciate his help and kindness at a time I really needed help with my family on an off road adventure.
I broke down just south of Ludington. I live 4 hours away and it was a Saturday. They couldn't fix that day but it was done on Monday. The alternator had died. They really had me over a barrel if they wanted to charge me in excess. It reminded me of the national lampoon movie vacation when Clark says to the mechanic, how much for the repairs, and the mechanic says well how much you got? Anyway I rented a car drove home and then came back up Monday. They made a bad situation pretty tolerable. I would recommend 100%. Thanks guys!
Shawn
Daniel was extremely helpful in a situation I expected to be worse then what it was. They charged me half of what I expected to haul a truck with a blown head gasket all the way to Indiana from Pentwater. He was very efficient and was careful with my vehicle. He arrived on-site in a timely manner, carried himself professionally, and overall deserves a hefty raise. ?
Recently had a week long trip to silver lake and popped a tire the first day! I posted on the silver lake page just wishing and hopping and an employee of this business who is also on the page got aholf of me at 10 o'clock at night and helped me get a tire for the next day! This is after calling everyone else and town and everything was closed. They literally saved our week allowing us to ride the next day.
We rented an enclosed uhaul from this location to haul some 4x4’s out of state. They got us checked in and hooked up quick and efficiently. I got back home and realized I had mis-measured and needed to adjust as we couldn’t fit both in the trailer. I called and they were able to switch trailers, get me a credit for a smaller size (put one in the truck bed instead). In the past at other places, I’ve been told “call uhaul and have them update your reservation”. They took care of everything for me. Props to the lady working at the desk.
Great Service! Was camping and needed a new starter. They got me in and running on the same day. Jesse and the crew we’re great. Even came and picked me up to get me back to my truck.
I really appreciate all that you have done on my Dodge Durango - for a while I was needing the work done on it - you saved me money, time and alot of hassle - I should have gone with you guys a long time ago - well from now on - you are the GO TO GARAGE for my needs! ( Thank you very much) And you are right - the truck rides nicely! Grateful to have Oceana Auto here <3
What a fair and kind place this is!!! We live in Missouri. My husband was out of state at a west Mich conference when our car broke down - Oceana came and towed the car in - dropped him back at his conference which was out of their way and even though it was Memorial Day, didn't charge him anything more than standard towing. They then kept in touch with us, gave us excellent advice on the car and though we decided not to repair it due to the severity of the problem - and the car's advanced age -- (24 yrs) - they were great about giving us a fair price to salvage it out and helped us get everything out of the car, including removing the radio for us that we had put in - for no extra charge. I would recommend them to anyone near and far.
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