What clients say about O'Reilly Auto Parts in Sault Ste. Marie (MI)
Great service and friendly staff!
Put a battery in my 2021 Chevy Equinox after NAPA next door said an Equinox was too hard to do.
Will continue going to O’Reilly!
What a great experience! I am super impressed with the customer service. Christian was very knowledgeable and thorough giving me information and recommendation for an engine light inquiry. I will definitely be doing all of my future business here.
Saved a ton of money, even with exchange and taxes, after husband tried more local to us by contacting O'Reilly Auto Parts in Sault, Michigan rather than looking online for an aftermarket part for an older car. Impressed at selection and service, thank you!
Everyone was great, but big shoutout to Sean for helping me make the 5hr. drive back home safely. He diagnosed the issue and installed a new battery in the freezing cold- all right before closing.
Even while assisting several other customers, he never made any of us feel like a bother or rushed.
Great staff, knowledgeable, and friendly. Just a simple sale of some basic car parts, but it was a very positive experience and I'd be happy to call on them again in the future. Thank you!
Everybody I encountered at this location was very helpful and respectful. The employee that took of me on my last visit when I was searching for a few parts for my vehicle, I believe his name was JJ. He’s the best there is and I couldn’t be more grateful for his help! We found everything I needed and even better it was at a great price, keep it up!!
Yesterday, bad news my 2007 Prius battery died. Car is not used most of the year as we live here part time. Good news it was under warranty and didn’t cost anything for replacement. And the staff was so pleasant too. Today both key fobs had batteries that weren’t working so I returned and had the best rep replace them in the fob for me. It was not an easy job, but he did it without complaining, and no bad words uttered. I was truly impressed. Wish I could thank the rep by name, but didn’t get it. So thank you O’reilly Sault, Michigan.
I was on a road trip and was having odd electrical issues with my car. Given the symptoms, I thought my alternator was failing. The guy at the O'Reilly store pointed out that the place that installed my car battery hadn't tightened the cables properly. He saved me a small fortune in repair bills. Would definitely recommend this place!
Had an issue with my truck and took it to O'Reilly. The fellow at the counter used the diagnostic code reader to find out what the trucks computer showed and entered the code he found into their database at the counter, which interpreted the code, showed how many instances a similar problem was reported at their stores (146 times) and what the reported fix was that resolved the issue (114 times replacing the thermostats housing and 5 other fixes with replacing the temperature sensor sending unit showing 2 times. Based on the fact that the temperature gauge was not working at all and that the engine was not overheating but the engine fan kept running for three minutes after the truck was turned off he recommended replacing the sending sensor which cost $15. Based on the data in the data in the system, I asked how much the housing cost was, and it was only $55, so I opted to hedge my bets and bought one. He recommended a mobile mechanic and gave me his contact number. The problem was fixed in the next two hours, and the total cost, including the labor for the mechanic, was less than $200. I would have paid at least 4 times that amount and had to wait a couple of weeks to have it fixed by a dealership. With 115,000 miles on the engine, I now have 100% confidence that my upcoming 1,500 mile trip home will be cooling system problem free. Thanks to O'Reilly for quickly helping me out with great service and knowledge.
Everyone here is always nice to me and comes out to help me work on the vehicle if I cant figure it out. They even let me use their tools once, great place, and they offer warranty on most parts.
Received above and beyond customer service from a young man who's name I believe was Randy or maybe Ryan. He ran a diagnostics test and even installed the part last Friday evening. I was able to make my 60 trip home. Thank you Oriellys and the young gentlemen.
Was just there July 17th, Randy (who deserves employee of the year) identified our problem, sold us the part and came right out to the parking lot, then and there, to change it our for us. Had us fixed up and ready to roll in about 15 mins flat! Can't say enough about how great a guy Randy is. Thank you!
Whipped in to get a new battery for my vehicle. Outstanding service. I thought this kind of customer service was long gone. I'm telling you what..GO HERE!!!! Brandon and Randy went above and beyond. Thank you both.
We needed a battery and Lou helped my choose which battery would be best for our needs. He was very professional and kind. They offer a military discount so that helped. The younger guy installed the new battery and added some stability. Thanks so much for all your help we are ready to take on the next chapter.
The employees are super helpful. Helped take a look at a couple issues with our vehicle and offer local repair shops to visit that were open on Sundays. 10/10. you guys rock!
Site visit 2/6/21
Despite signs everywhere saying both customers and employees are required to wear masks, despite we've been in the middle of a pandemic, that we've been under a mask mandate for how long now? Yet, still, I come in and employee at counter is not wearing one. I can see the person in back stocking shelves wearing one, so why can't this guy interacting with the customers be bothered?
This place is the gold standard of customer service. Chris and Randy are the guys to see if you need excellent, polite, respectful and knowledgeable service. The only place that can compare would be next door at NAPA.
Chris and Joe were amazingly helpful. They put customer service first. Joe even gave me a printout of the directions for fixing my issue. They treated this veteran with respect!
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