Burt Watson Ford Pinconning in
Pinconning (MI)

Update: The dealership told me that they would mail me the extra key fob for the car the week after the sale. The key fob never arrived, and despite following up several times by email and text, visiting the dealership when I was in town over the holidays, and making phone calls, I have yet to receive the key fob or a response from the dealership. I am very disappointed in their service after the sale. I bought a used Subaru Outback this week and Tristan was really great to work with! He answered all of my questions, the buying process was simple, the price was fair, and they delivered the car to me across the state!

Aubrey was an excellent sales partner. She worked with us to get the best pricing! I love seeing a young strong confident woman in sales. BW Ford Pinconning was fab highly recommend Steve and Jess were great too!

We just recently leased a 2025 Ford Explorer from Burt Watson and Troy Deyarmond was are Sales Representative. Troy was excellent from the beginning in setting up a test drive of the vehicle and once I confirmed my interest in pursuing leasing he provided us with all of our various lease options, mileage, years, etc. and then he got us a couple various price options. Once we determined what would meet our budget Troy quickly got on the paperwork and handled everything efficiently. Troy was great from the moment we walked into the showroom until we drove off. Jessica in the Finance Department was also excellent in reviewing all the paperwork with us and assuring all documents were signed and we received a signed copy of all documents. Highly recommend Burt Watson Ford and Troy Deyarmond if you are in the market for a new or used vehicle

I was looking for a particular type of sedan and called Burt Watson Ford to inquire into one they were advertising online. Thankfully Aubrey answered my call and several of my questions as well as set a time to test drive the car to accommodate my travel from the Lansing area. When I arrived at the dealership, I found her warming the car for me which was incredibly considerate. She was professional, friendly and offered exceptional communication throughout the buying process even enlisting her teammates to address some of my concerns at one point and arranging for the vehicle to be delivered to my home. 5 stars doesn't seem to offer enough praise for Aubrey. She is phenomenal!

It was great easy to work with and I’m happy with my new truck

I’ve bought many vehicles and worked with many dealerships in the past ,my experience with the people at Burt Watson was threw the roof! I worked with the sales manager and Aubrey Byrd. Aubrey was fantastic, asked questions, and did everything she possibly could to help me along the way. They offered me the most on my trade by a landslide, even tho I’m a few hours away from the dealership I 100/10 would recommend going to Burt Watson and make sure you get with Aubrey Byrd 👍🏻

Only get a 1-star because it won't let me do anything less. DO NOT WASTE YOUR TIME WITH ANY DEALERSHIP THAT HAS BURT WATSON IN THE NAME. Got screwed out of a vehicle by Grant at the Reese dealership. Thought maybe it was just that dealership, but nope. This one got me too. This time it was Aubrey from the Pinconning one. Been working with her on a vehicle for several weeks. Have been waiting for it to get out of the body shop because it had concrete all over the tailgate. I was told they were working on getting it off and then repainting it. Well, apparently that was a lie because i get a message from her saying they sold it to someone who didn't care about the concrete on it....so they were never really trying to remove it and repaint it in the first place. When they say in the commercials "Its a Burt thing".....now i understand what they mean......the burt thing is screwing over customers. I lost out on several other vehicles because i was working on this one. Now this one is gone as well. I buy vehicles every couple of years and have family members that lease as well. Never again will any Burt Watson dealership see a dime of my money Burt Watson should invest in some training courses that deal with honesty and ethics for their staff. Might do them some good

Excellent service! from the purchase all the way to 2 years later the service I've received has been absolutely exceptional! Burt Watson Ford in Pinconning has earned a life long customer!

This was our first time shopping at Burt Watson Ford in Pinnconning. Great people work there like our guy Tristan Reid who we bought our first vehicle from so we followed him to Burt Watson. I recommend this dealership to buy your next vehicle and ask for Tristan Reid he will make sure you leave with your wheels that day!!!!

It was a very positive experience purchasing a truck here. The salesman Dakota was very professional and answered all my questions. If he doesn't have what you're looking for he will find it.

Tristan is the best and always goes above and beyond to make his customers happy and to let them know that they matter. He makes sure his customers are well cared for and are happy with their experience and purchase.

Hudson at Burt Watson Ford Pinconning was great to work with. Responsive and answered questions promptly. The deal was great and they made every accomodation to make it easy.

I was having transmission issues with my F150 pick up. BW Ford scheduled a pick up, and worked with the extended warranty company to get the repairs approved and completed. My service advisor, Tyler Kuhl, kept me updated with progress along the way. Work was completed in a timely manner and done as projected.

I had a couple of recalls on my Ford Escape and having looked at all the other dealerships in the area I chose Burt Watson Ford. I just wanted to say everyone who works there is friendly and top notch. I can’t thank Tyler in service enough for going out of his way to insure all the issues with my vehicle were corrected and keeping me informed. Hats off to Jared in bodyshop for the paint correction and how clean my car was when I picked it up yesterday. Thank you everyone!

I hit a deer and my car was totaled. i needed a replacement vehicle as quick as possible. I went to Burt Watson in Pinconning to see some Fords. Although I was leaning toward one particular model, Hudson Olsick thoroughly explained the differences in vehicles and the advantages of one over another. He is knowledgeable and personable; made me feel at ease and comfortable that I was making the right decision. Finance facilitator Jess McGrandy was extremely helpful and gracious - agreeing to “hold” my down payment check until my insurance company had settled with me for the accident my previous vehicle was involved in. Back to Hudson: he was able to arrange a “loaner” vehicle while additional prep work and modifications were completed on the new purchase. Special thanks to Kevin, Kathy and Ray who shuttled loaners and ultimately the final purchased vehicle to my house, over an hour away. I feel I was treated more than fairly, given excellent customer service and I highly recommend Burt Watson Ford to anybody wanting a hassle-free purchasing experience! In the past, I’ve dreaded buying a new vehicle, but this positive experience has definitely changed my point of view. Thank you!

Bought a used GMC from their Ford dealer. Every employee I dealt with was pleasant and efficient. From initial contact with Brittany to the sale with Hudson, paperwork with Jessica, and even the nice couple who drives for them and dropped the truck off. The truck is in great condition as promised and I couldn’t be happier with the experience.

I am working with Dakota Millikin to purchase a vehicle. I’ve purchased a lot of vehicles from other dealerships over the years and he is one of the best I’ve dealt with. He is accommodating without being pushy and very knowledgeable. John Bailer

I very rarely purchase vehicles from a dealership, I am a car guy and do most of my own service. I recently purchased a vehicle from Burt Watson And had a phenomenal experience! Not only did I get a great deal, but when some issues arose, they were quick to go above and beyond to make things right. I would definitely purchase a car here again!

Having had dealings with just about every major dealership in the tri County area these people are BY FAR the best go getters to work with. No pushy sales tactics all business and conviviality! Dakota and Jessica were who I was working with. These people hand delivered my new truck over 100 miles away FOR FREE! You all now have another LIFETIME customer! No one else compares!

2nd vehicle I have bought from them. Tristan was so patient, explained everything to me and answering all my dumb questions. He was able to deliver the vehicle right to my home and worked around my busy nurse schedule. I highly recommend Tristan. He is a great salesman, and not pushy at all.

Working with chris as first time car buyers was absolutely wonderful!! He made sure we left happy with our new vehicle! My husband & I loved that he wasn’t pushy with anything, he listened to what we wanted & needed.. & he made it happen!! We enjoyed his company, he involved our children, asked them their opinions & how they felt about the test drives, if they liked each vehicle we looked at, he was just amazing to work with! He explained everything in detail, answered any questions we had without hesitation, & he was honest & truthful instead of telling us what we wanted to hear! Chris is the guy to work with at burt Watson! Tristan was also phenomenal in explaining numbers, how everything worked, why is was going to be this & that, they both went above & beyond to have us leave happy with our new car! My husband doesn’t have to worry anymore about being in a safe reliable vehicle! The atmosphere & company is welcoming! These boys did fantastic & we couldn’t be happier! -his wife is the one posting this since hes not tech savvy & has no idea how to work these things🤣 thanks burt Watson ford of pinconning! Couldn’t of done it without y’all! Thanks for welcoming us with open arms!❤️

Troy and the boys went above and beyond!!! Couldn't be happier with my experience. Troy, Tristan, Jess all were great to work with and got my wife and I into a new car I wasn't sure was possible. Huge thank you to all you guys, you've earned a new long term customer. See you again soon!! Go see Troy at Burt Watson Ford in Pinconning!

Trevor was an amazing salesman to work with!!! He found me a vehicle within my price range and it was in such good condition! I would highly recommend working with him anytime! A big thanks to Trevor and the team Burt Watson Ford in Pinconning for being so awesome and making me feel at home! Would recommend working with them anytime ❤️🥹

Exceptional new car buying experience! Our salesman Troy was knowledgeable, responsive and accommodating to our work schedules. Jess did a great job organizing and explaining all the financial information. Very smooth transaction start to finish!

I just bought a truck from Bert Watson Ford and could not possibly be happier. Chris Schultz was extremely friendly and helpful in helping me find what I was looking for. Him and Jess Elliot went out of their way to get me the best rates and make the sale match my budget. They were knowledgeable and informative but not pushy. It seemed almost like buying a truck from a friend instead of a dealership. I highly recommend shopping here.

I purchased MANY cars in my life and had really good experiences but what I experienced at Burt Watson dealership is nothing short of fantastic! Amazing group of people, friendly to the bone, easygoing and customer-centric. Just something you don’t see a lot these days … If you are selling a car or trying to buy a new one, just look for Blake. He is a wonderful , smart and hard-working gentleman with a bright career ahead of him because he cares about customers and their experience. Honestly , same goes for everyone else I met the day I purchased my new toy. Thank you Blake and team and thank you Burt Watson dealership for helping me and everyone else pursue our dreams to own these toys :).

Trevor and Steve and the whole staff made my buying experience absolutely awesome. Good trade in price and easy financing. Thank you throttle on baby!