Transmission Exchange Inc. in
Pinconning (MI)

I never received a transmission that i ordered. I have been trying to contact the company and little to not answer. Never received a tracking number for shipment after a while of waiting I decided to cancel my order, Which was ever shipped. Please help me. I spent 1500 and sent the emails they asked me to send for my refund to the financial department.

I wish they would let you give negative stars!! Run do not walk please do not order from this company. I ordered and paid for a transmission in February 2024 and never received my transmission just a bunch of empty excuses and promises. They knew repeatedly that i was down to 1 vehicle. After 3 months I ended up purchasing another transmission from a local auto part store. I begged for months for a refund finally someone emailed me in July and said a check would mail the next week. Guess what still no check and this is now close to October. They want answer and return any calls or emails. What's sad is i used them back in 2019 and everything was great. Now they are just out scam people out of their hard working money. Comment to the below from the owner!!! See attached check and the email you confirming i wanted a refund check. Please do not act stupid!!!!

Update. After their reply to my first review. He emailed me Sunday morning and told me he was going into the shop and send me a tracking number. Well you guessed it, no tracking number still and no top of that he stopped communicating with me and has my number blocked to his business where it rings once and then goes to voicemail. They took my money and ran.

My husband tried buying a transmission from them almost 2 years ago now. We never received the transmission, we were told excuse after excuse of why it wasn't ready and why it wasn't shipped. After about 5 or 6 months of waiting we called to get a refund and were promised a refund multiple times over several months. Then we were told that the refunds could only be processed on certain days so we waited some more, and now after almost 2 years and so many phone calls later we still have no refund. They completely scammed us out of almost $1500. Would not recommend using them at all. Going off of what I see when they respond to reviews... Yes we did business with them, yes they have been made aware of our situation multiple times and nothing has come of it.

(UPDATE: It has been over a year now since I first ordered the transmission, I'm now dealing with Michigan Attorney General Consumer Protection Division to just communicate with this company since they fail to respond to my emails and answer my calls, have repeatedly asked for my refund and I don't get a response. My next step would be small claims court but it would be nice if this company just responded and I received my refund. Don't use this company for any of your transmission needs unless you want to deal with this yearlong headache.) Ordered a transmission in May of 2023; never was advised of how long it was going to take but felt like it was going to be done shipped shortly by how I was talked to when ordering, was hopeful it was a few months. Months dragged on, called but very rarely heard back from them, months turned to several months 7 months later eventually gave up after the end of the year without any progress and empty promises; requested a refund, hopefully it doesn't take months. Will definitely be reporting to the BBB, I would advise others not to use this company from my own experience. If I don't receive a refund then will know for sure it's a scam, customers BEWARE!

Don't do business with them. I have had a transfer case in the shop for over 4 months. The general Mgr Kevin keeps giving me excuses. He sent a worker to bring me a used transfer case and it's not the right one. He has stopped responding and his cell phone is not working and all the office number voice mails are full. His cell phone number voicemail is full. They stay full. I am going to file a complaint with bbb and consumer complaints as I am out $650. I have all the texts from Kevin and his worker to prove what I have said. I will edit the review if the owner calls me and issues a full refund.I have the receipt for the payment too.

I ordered a transmission 12/1/22. It took over a month to get my first transmission that lasted a week (defective). I've been waiting 9 months for my replacement transmission UNDER WARRANTY. I got excuse after excuse why my transmission has not been delivered. I've been more than patient because I have another car to drive, but enough is enough. Now I've noticed they don't answer when I call anymore. I'm finally taking them to small claims court here in Tennessee. Maybe when they come to court, they can bring my transmission. Took them to court on 3/6/24. They didn't show up. They lost. I sent them a certified letter demanding the $1200 refund the court awarded me. They signed for the letter on 4/5/24. Of course they haven't paid. Its 5/29/24. My parents live 50 miles away. When I visit my parents, I'll go to the courthouse in Pinconning and see what I can do. This has been going on now for 2 1/2 years. Avoid this company unless you want this same run around.

I ordered a 4L60e 4x4 transmission towards the end of June 2023, I talked to Kevin himself and was informed the transmission would be delivered in two to 3 weeks… well 3 weeks turned into 3 months. I was constantly told they the transmission would be shipped out “next week” . One day I called to check up on the transmission status and at one point they had told me that the transmission was on the truck and would be shipped out the next day. A week goes by and I actually call the company that was “delivering” my transmission and they said they had nothing, not even anything coming near my town! Frustrated and confused I called up Kevin and he said the transmission wasn’t even rebuilt yet!! I figured and still assume I was informed that the transmission would be shipped out so they wouldn’t have me calling back. So I had enough. About September came along and I started requesting a refund.. well they did the same thing and told me to “call next week”.Then it changed to “refunds are only done on the 1st and 15th of each month” so those days came along and I called. Then I was informed that Kevin was in the hospital and my refund had to wait. So I took their word for it respectfully and waited. About a month or so goes by and I call up again. This time Kevin was there and I was so excited. I thought after 6 months of patiently waiting I would finally get my refund. (And of course I was glad to know that Kevin was in at-least better health). Well of course I had zero luck. Once again I was told to “call next week”. Before I could tell him that I wasn’t going to say my lawyer would be taking care of it from here I was cut off and Kevin even said that he would be my ally in this. Are you really though or am I “going to have to wait until next week?” I gave this company a chance even with the two star rating they already had, and was going to help them out by not just giving a good review, but telling some other people who didn’t want to spend 3 grand on a transmission that this company helped me out a lot. But unfortunately I can not do that. At one point before I requested a refund, they did say that the transmission was being backed up. Which I can completely understand, especially with Covid, and everything else that shut everything down. But I wish I was at least informed that there was a possibility that the transmission Would be delayed for that reason, and not any guaranteed chip date that never happened.

EVERYONE BEWARE! SCAM! SCAM! SCAM! Dropped a 700r4 and torque converter off Feb.10. Paid up front and was told they could turn a transmission around in a day or two. 29 phone calls later and excuse after excuse and tons of b.s. still not resolved! Half the time you call they don’t answer and voice box is always full! Or when they answer it’s a new excuse! I’ve asked for their legal representation and no answer. Absolutely disgusting! Time to send the intent to sue letter! Complete waste of time, money and aggravation! Go somewhere else unless you want to be ripped off! 100% THIEVES, LIARS, and a CROOKED business!!! How in the world does the owner and the people that work at this business sleep at night ripping hard working people off?????????????????? Come on owner what’s your response to this post? Don’t have one? Not going away Jeff! Are you kidding me? 10 months later and finally a response to ripping me off of $850. And my core trans and torque converter! More promises and no action! Had to purchase another core and had Hot Shots rebuild 5 months ago so I think I know how to adjust a TV cable in! Get ready for court and the police report coming!

BUYER BEWARE SCAM. Ordered a transmission August 25th 2023 paid in full. Transmission misses original ship date 9/12/23 due to shipping issue and I was told it would be going out the following week. This persists for the next 2 months of me being lied to and or being told another lame excuse. By November 1st I told them I wanted a refund. Reached out formally via email (as instructed by Kevin) on both November 1st and the 8th. To this day I have never received anything. I Also kept calling at least weekly for refund status. December 1st rolls around and I explained to Kevin that this is totally ridiculous that a simple refund is taking over a month. He then proceeds to go ballistic on me throwing every swear in the book, and then just hangs up on me (shows you how much they care about their clients). In the end NEVER got my REFUND from the transmission company but instead from my bank. These people are crooks and liars and treat their clients like dirt. Never have I dealt with a more untrustworthy or unprofessional company. Would rate 0 stars if I could.

Great experience, Kevin most helpful in coordinating getting our older model vehicle back up and running. Prices around our area were simply crazy, we had a fully rebuilt transmission installed for less than half the price . Also they found a bad u joint and replaced that as well . Very pleased with all the folks in getting g er done ! very helpful

If I could give negative stars I would. Absolute worst experience ever. Got trans from them. 6 mo went bad. Drive it 2 hrs back up and they “fixed” but said it was my fault. The new one again went bad after a month. Drive another 2 hrs one way waited 5 hrs. The said the went through everything. Paid to have trans put back in. Made it 30 miles. Torque converter was bad. Was told to buy a new one and they would reimburse me. 6 weeks later no money and excuse after excuse. Took the trans to another shop. Only half the work was done to fix/rebuild. Absolute junk and nobody will call back or return my text. “Owner” will be in to sign checks. Well guess not. Out for a total of $3500 now after had it pulled by mechanics and reinstalled many times. Doesn’t even include my drive time, gas and days off work. Never ever buy from them. Scammers, cheats and crooks. Unbelievable.

If I could give a negative rating I would!! I placed an order in March and ordered a transmission a they promised to have it shipped out in 7-10 days once the order is placed for I made the order and paid at the same time I have had to deal with and am still currently dealing with not being able to get ahold of anyone via phone call, text, or email I had request a refund multiple times to never be refunded after 9 months the transmission showed up but didn’t work at all stuck in forward motion in every gear even neutral and park and reverse is nonexistent and then the whole transmission got locked up they are trying to keep my money for sending me a defective transmission they lied multiple times as to why my trans wasn’t done or they would just lie and say it was done and they would tell me it would ship Wednesday I’d call Wednesday then it would be Friday then I’d call Friday and they would tell me Monday and that process repeated multiple times but first it was because they built two different ones and neither of them passed testing then it was they couldn’t get one in but still wouldn’t give me my money and then it was because one of the employees mother (Kevin’s) needed to be taken off life support then it was because the same employee (kevin) was in the hospital with eye problems then he was in the hospital with blood poisoning and then it was because they couldn’t ship it because the shipping company they used refused to ship anything else because they weren’t paying the company for shipping their stuff out so then after being told I didn’t have to pay for shipping since it was over 150 what I was originally quoted I had to pay the shipping company directly to get it sent they told me it would be shipped out October 3 and then they couldn’t because they didn’t have a silicone seal so then they didn’t ship it for another 4 days due to not wanting to ship it without the seal to insure they were sending me the best quality of trans they could the best quality trans they could send me doesn’t work at all and they refuse to issue a refund. Dealing with Kevin and Joe was a complete joke. I have asked to speak to the owner/boss multiple times but they tell me that they have no way to contact the boss so they can’t provide me with they information.

Kevin has been doing my transmissions for years, great guy and always stands behind his work. Years ago he only offered a 2yr warranty and I had one fail 2 months past warranty and he honored it and rebuilt it for free anyways. He now offers a 5 year unlimited mileage warranty! I brought them another transmission to do and they had it built the next day at an amazing price. You got my business for life brother!

SCAMMERS! Received a defective transmission, sent it back as they agreed that the problems noted were valid and they would provide a full refund. It's now over 2 months later since they got the transmission back and still have not received our $1200 back despite repeated requests and inquiries. SCAM SCAM SCAM.

I highly recommend you not do business with this company. I have paid in full and their 7 day shipping claim is far past as I am now around my 60th day. First they claim they cannot take a credit or debit card and must be paid by CashApp or Cashiers Check. Convenient as there is no way to retract your money once their scheme and scam is triggered. Their phone numbers are disconnected, message services are full, and they rarely answer the phone. Once they answer they continue to talk, buy time, promise communication that never happens, etc. They claim they are having difficulty keeping personnel. Well that suggests those rebuilding the transmissions are likely not long experienced. I suspect the quality will be very poor. Then guess what? Try to get them to follow through on their warrantee. The business apparently does exist, but is one of the most shady businesses I know, in the United States. They act like an off-shore fraud activity. Kevin cannot be relied upon for his word. He has very little follow-through integrity. I cannot say enough to persuade you to not do business with the group.

SCAM SCAM SCAM SCAM SCAM!!!! BEWARE!!! I waited since 6/26 for my two transmissions! I was told I would have it Monday, then on Monday I was told Wednesday then on Wednesday I was told Saturday and this repeated every week FOR SEVERAL WEEKS!!!! They refuse to take my phone calls, and they refused to reply back on fakebook!! I have over 100 plus calls since 6/26 this is insane! Do I sue?

Spoke to Kevin 3 weeks ago and ordered a transmission; everyone was so nice and helpful. We got a delivery date for a week later. That Monday was supposed to receive a call about shipment. No call. After multiple attempts, I contacted them after multiple attempts, I finally got someone on the phone and they moved the delivery date by another week. Fine dropped my price by $100 and guaranteed Wednesday (6/13) delivery. This Monday I was supposed to get a call with the delivery schedule for Wednesday and no call. Here it is Wednesday and no transmission and no calls to explain anything. Would NOT recommend it.

First time using this company and it will be the last. My husband ordered a transmission from this place that only lasted 11 months. ( He should of read the reviews first) ! It was under warranty so we try and contact this place which is a nightmare in itself! He finally gets in touch with someone who communicates through text. When we could get him to reply he says it’s sent. A week later “oh we are behind on shipping” I’m sorry!! We will get it sent!! A month goes by, no transmission!! I continue calling and leaving messages. I leave messages through the website and I mention a lawyer..finally I got a call stating I promise you will have it by Monday.. Well yesterday was Monday no transmission.. By the looks of the reviews we probably won’t get what they promised!! Terrible customer service!!

I paid $1300.00 on March 14, 2023 for a 4x2 transmission for my Chevy. On March 22, 2023 a 4x4 was delivered and I was told they would get it switched right away for me and redelivered as soon as possible. Well that was a lie, I had to call on April 4, 2023 and just asked for a refund since I kept getting the run around. I've been told multiple times Kelly is the only person to do refunds and everyone has supposedly left her messages about my situation and she has NEVER called me not once. Here it is April 27, 2023 and not 1 phone call from anyone and NO REFUND!!!! DO NOT BUY FROM HERE MAJOR SCAM!!!!

Have started this journey Nov 23 2022. I gave a good review because i gave benefit of doubt to Kevin. What a liar. "Im not trying to screw you" was and IS his favorite phrase. First off they took my $$ and could not get a good core. 1.5 month, then the cores he bought were not any good, 2 months. Got a core in and your next, i promise you Billy!! So when he had no more excuses he finally sent me tracking #. Didnt show up online for another 2 weeks. When yellow freight picked it up they lost it for a month. When it finally arrived there was no converter with it. Kevin said "just buy one and i will reimburse you asap. Well, its been over 2 months now and he wont answer any more calls. It was only 168.00, but he was supposed to pay for it. I will never give them another dime. Buyer beware!!

Have bought 3 transmissions from this company the first one has 57,000 miles on it now and going strong. The second one has about 3500 miles on it and shifting perfect the 3rd didn't get built right and is going back tomorrow in exchange for a newly rebuilt trans. Everyone needs to know these transmissions are rebuilt by hand, by people, sometimes people make mistakes and sometimes parts are made wrong. This is where the 5 year warranty comes in. If I took my transmissions to a local shop it was 1500 just to rebuild it plus parts. Warranty on a rebuild in town is 90 days. I'd say a few mistakes makes it worth the hassle. My first transmission from these guys was dead on arrival, they replaced it. This is the 3rd transmission I've gotten from them now and they are fixing it. I trust them, I don't do internal transmission repair it's more complex then I care to tackle. So I leave it up to the pros and a mistake or bad part happens. I've personally bought brand new parts from O'Reilly's AutoZone Napa advanced auto and parts plus and found they were dead or broken or mislabeled or even previously used. So a place that takes apart a transmission and rebuilds it with new parts and personally drives it to my shop will get the same leeway as the parts stores that I buy my parts from. I will buy another transmission from these guys in the future if I need one.

Company is a joke as well as the customer service. Bought and paid for transmission then paid for shipping. Transmission lasted less than 3000 miles. Called to get replacement under warranty and was lied to for several months. I was told every excuse under the sun, from no staff due to covid to Kevin having to unplug his mother from life support. Once a week for 2 months i was told my transmission was being shipped on Wednesday and then when i called thursday to get shipping info i was told a new lie why mine didnt make the truck that week Huge waste of my time and money. Save yourself a head ache and use a different company !

Absolutely Horrible!!! Bought a “rebuilt” transmission for my Astro Van. They informed me that they would not have a torque converter for it and I agreed to get that elsewhere. About 4 days later they brought me a transmission for $900 and took my old one for the core. After installing the transmission I had nothing but problems, it sounded like the pump was howling. Put a line pressure gauge on it and discovered rapidly fluctuating pressure. Was told that it would be taken care of and that I would be receiving a replacement. A month later and I can’t count how many different excuses I have not received the replacement. STAY AWAY!!!

Absolute joke took my transmission in with a guaranteed warranty swap out had a fight with them for over a week to get my transmission back wasn't even ready for me even though he told me to come from 2 hours away then had to stand there for an hour they gave me my transmission back and did not give me my torque converter and said that oh I'm sorry it didn't come with one when Kevin himself took it off at the shop. VERY VERY SHADY. JUST PAID TO GET HIS REBUILT TRANS REBUILT CAUSE I DONT TRUST THE WORK

Bought the transmission and sent $200 towards shipping. The transmission was sent to me C.O.D. so had to pay that out of my pocket. When received transmission there was no torque converter. Been dealing with trying to get my shipping money back and a torque converter for about 2 months now. Been dealing with this one transaction for over 3 months now. Would not recommend!!

With the cost of used vehicles, it was less expensive to replace the transmission. Kevin provided a quality rebuild delivered to my driveway for a more than reasonable price. Trans now has about 1500 miles on it and it shifts better than when it was new. All around a great experience and a great company to deal with.