What clients say about Blackstone Automotive in Blackstone Township (MA)
Had my 2014 Silverado in for a few Evap system codes, which they readily diagnosed and fixed. They also installed new tires, ball joints, shocks & struts, and did an alignment. Communication was great, price was good, and work was done in a timely and professional manner. Definitely recommend!
I showed up to rent a U-Haul Van which ended up to be already rented, However they took the time to find me a Van elsewhere and even made my reservation for me. Truly some of the nicest people that you want to deal with. I will be using them the next time I need work on my vehicles. John Marcoux
Update: I was never anything but polite to you and your daughter and any employee I encountered. I don't come unhinged the simple facts that I'm a very level-headed person. Never once did I demand anything from you never once was I rude to anybody there. And I would even walk the mile to drop my car off and then walk a mile back home for you to work on my car. I just know good business practices when I see them. Don't worry I will not be back because I found another shop and I love them and they're great!
In response to the business owner Ray if the original problem had been fixed correctly this wouldn't have mattered. So no matter what you think you should have listened to me and check that problem as well. Update: keep in mind if you are born or identify as female you could take an advantage of because they won't listen to you. When I brought my car in last September of 2023 I told them that it was the switch in the door. Mind you I've been working on cars since I was 16. Once he got the door open he replaced the arm and the motor and I feel didn't even bother to check the switches. Fast forward one year later( I was still having issues occasionally in that year) and my window gets stuck down. I was hesitant however I brought it back (because I was told the part was warrantied under them) of course it was exactly what I said it was the first time. So $218 plus labor for the first part. Then $289 to actually fix the part I stated was the problem. Of course speaking to the owner on the phone he told me he never recalled that I said that. Yet every single person that I did speak to about it knows that I knew what I was talking about. You need to stop treating women like they don't know what they're talking about. I will never ever bring my car back to the establishment. I now have gotten the names of some establishments that stand by what they say. I should have never been charged this time. I don't care how long you've been in business if you were wrong you should be enough of a man to admit it. Smh. I will also reach out to every single reviewing app possible and making sure that everyone knows.
I am very pleased with the work done to my Jeep Grand Cherokee. Had a hard to diagnose electrical failure with my sensors. Ray diagnosed and rectified the malfunction. I found this family runned business very efficient and personable. I might add that the garage and office is neat and orderly. I will go back for service.
First time going to Blackstone Automotive and had a great experience. They are super friendly and knowledgeable. Explained everything they did and found and even showed me a visual for the break pads. Glad to have such a reliable and friendly place in the neighborhood.
I’ve been a loyal customer of Blackstone Automotive for over 40 years, and I’ve never had a single issue or complaint. Their reliability and honesty are unmatched. I’ve entrusted them with all my vehicles, and now my children are clients as well. Highly recommend!
Update the owner blames ashes getting into it for the fact that he never fixed the right part in the first place even when I told him that that was the problem. All the same issues continue to happen after he fixed it the first time. However I went on vacation and when I got home needed a vacation from the vacation( I'm disabled and a caregiver). So when it was only doing it intermittently I had other health priorities. Please keep in mind if you are born or identify as female you could be taken advantage of because they won't listen to you. When I brought my car in last September of 2023 I told them that it was the switch in the door. Mind you I've been working on cars since I was 16. Once he got the door open he replaced the arm and the motor and I feel didn't even bother to check the switches. Fast forward one year later( I was still having issues occasionally in that year) and my window gets stuck down. I was hesitant however I brought it back (because I was told the part was warrantied under them) of course it was exactly what I said it was the first time. So $218 plus labor for the first part. Then $289 to actually fix the part I stated was the problem. Of course speaking to the owner on the phone he told me he never recalled that I said that. Yet every single person that I did speak to about it knows that I knew what I was talking about. You need to stop treating women like they don't know what they're talking about. I will never ever bring my car back to the establishment. I now have gotten the names of some establishments that stand by what they say. I should have never been charged this time. I don't care how long you've been in business if you were wrong you should be enough of a man to admit it. Smh. I will also reach out to every single reviewing app possible and making sure that everyone knows.
Blackstone Auto has been our go to for years. Always accommodating, trustworthy and Jamie is the best! Would recommend Blackstone Auto to anyone looking for a reliable, trustworthy and honest mechanic.
I have been coming here for over thirty five years ….never disappointed with the professional service I receive….knowledgeable mechanics and pleasant staff….I never have to worry about anything….highly recommend!
I have been using Blackstone Automotive to maintain and repair all my vehicles both domestic and foreign for the past 35 years and find them to be honest and reliable and affordable providing excellent service. I highly recommend Blackstone Automotive to anyone for any type of vehicle.
Since I moved to North Carolina in 2021 I find it difficult to find the same level of service I got from Blackstone Automotive so still looking.
Excellent service! Jaime was very thorough and responsive from the initial contact to when I picked up my rav. Best quote I got for my tires. First time using them and I would definitely recommend.
Best experience I’ve had with a garage. Jaime was transparent with all that was needed and pricing. Her and her dad were quick with my car and it drives like it’s brand new… thank you Blackstone Automotive, I will be returning!!
Ray was extremely helpful in diagnosing my trucks fuel problem. They really go above and beyond and care about the customer. He took the time to research hard to find parts for me and clearly explain everything that was needed. Will use again in the future.
I brought my car here this past Tue to get my front brakes fixed which only took a few hours from the time I dropped off the car and picked it back up again. They were nice enough to clean my rear brakes for no charge! This was my first time coming here and I found the service to be excellent and professional! I will definitely come back to get my car serviced here in the future. Thanks Blackstone Automotive!
Very honest and upfront on pricing. They have called if they have found something wrong with the car gave a price and asked if it was something we wanted done with the work they were doing. Have been taking our vehicles to them for years. I highly recommend them
Ray and Jaime were very informative on what was going on with my vehicle. They were both very, very pleasant to work with. I would highly recommend Blackstone Automotive.
Needed strut work and was able to get an appointment the next week. Jaime made sure to call if any changes were made and even asked permission before making the changes. I also got my serpentine belt replaced on top of the struts and an oil change too. All of it was done same day and was timely and efficient. Only about 4 hours labor went into the project. Sudden, random repairs are never something you want to have to do, but is often something you have to get done. Blackstone Automotive makes the process seamless and they really explain what they're doing. You can count on me coming here again.
I hate when my car has issues but the headache of that is always lessened when I take it to Blackstone Automotive. Ray knows what he is doing and Jamie is an awesome person to work with. I can't recommend them enough. Thank you guys!
I was referred to Blackstone Automotive from my boss. I was looking for someone that would give me an honest assessment on a vehicle that we were putting on the road for our son (new teen driver). Ray was very professional and honest about what needed to be done and worked diligently to get it done at his earliest convenience. I would highly recommend Blackstone Automotive if your looking for someone honest and reliable automotive service
I have been coming to Blackstone Automotove for a few years now and haven't been let down. Ray and his crew do great work for an honest price. I have had multiple fluid changes, minor and major work done and will always come back.
Great service. Recently had my Mazda in the shop for exhaust repair. I had a horrible rattle coming from the car and wasn't sure how bad the issue was. Blackstone Auto identified the problem and gave me a honest price . They didn't try to sell me additional products or services like a lot of shops do. Not being a mechanical person, I'm often at the mercy of Auto repair shops and worry if they are being honest with me. I felt as though Jamie who works the front desk was very honest and sincere. I will be going back to them for all my work on the Mazda
I recently had my tires replaced during the "bomb cyclone". They did an amazing job with my new tires (and fix some other things) and I'm 100% confident now driving my car on snow. Also, Jaime and Ray went beyond their service: they drove me back and forth from my house when I don't have a vehicle at that time and was very understanding with my crazy work schedule . Thank you again!!!
I recently rented a U-Haul from here. Service was great! A local family vibe shop (literally, met the father and daughter). They were extremely kind and helpful. I think I'm going to make this my my primary mechanic. I'll be bringing my car in soon!
My family and I have been using Blackstone Automotive for several years now and have experienced nothing but the best service. After moving, we still drive 30+ minutes to Blackstone Automotive because they are the best at what they do. I've been to several mechanics in my time and often felt like I was either being taken advantage or would find out later that the work that was needed was done rather poorly and would need to be addressed by another mechanic. I've had the complete opposite experience at Blackstone Automotive. Simply put, you will not find a better shop that provides the level of service that Blackstone Automotive provides for such reasonable prices.
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