The team here is awesome! They helped me out quickly while I was stuck and far from home. If I'm ever in the area again and need service I'm definitely going back to them.
Go somewhere else. While i didn't go here for service, i went to Fitchburg, which is managed and owned by the same individual as this store. Basically i was calling to let them know They forgot my oil fill cap. Tried to deny all responsibility, as there is no evidence therefore i cannot argue, but i know for a fact it was them.
When calling to complain. I had to deal with this site and it's highly immature owner.
When dealing with these ppl they will attempt to berate, name-call, they refuse to accept any responsibility - see their replies to other 1 star reviews. All around unprofessional and way to expensive for service, which has 0 quality and you will... You will have to redo all their work to confirm they did it right. Might as well do the simple job yourself.
File a bbb complaint as well if going to submit a 1 star review. For record keeping purposes and case building. We don't need these irresponsible people in this business. Frankly any business
Update from 8-1-25.... walked in at 3:20pm for an oil change.... was told they weren't taking anyone else because there were too many people already waiting.... this place is a joke. Spend your money somewhere that values it's customers because this place gives zero F's.
This place really sucks lately.... use to be pretty good. Last time I got an oil change the guy couldn't reset the oil life Guage in the vehicle because he claimed the guy "left with the tool to do it". Literally a 15 second Google search has it reset in under a minute. Between that and never doing stickers..... just stay away, this place is terrible now.
Response: of course I'm a customer Dave, why would I make this story up? The kid that changed the oil couldn't figure out how to reset the light so he lied about it. Why is that hard to believe?
The customer service was great. The woman a reception was helpful and jovial.i went for an inspection sticker and they were backed up so she took my name and number and let me drop it off and I could pick up when ready. I get that most places do this but the conversation that comes when speaking to the staff is something to envy. They are all so happy even with cars packing up. I can't get over how kind each and everyone of them are.
Awesome service, quick and honest work done here! Big shout out to Jesse, Russ and the rest of the team at SpeeDee’s! Was from out of town and my truck broke down, but they took great care of it and got it up and running in no time! If I lived in the area, I’d be back!
I’ve been going to SpeeDee’s for about a year now and I’ll keep coming back for as long as I’m in Western Mass. The staff is friendly and you can tell they care about the quality of their work and customer service. Tina truly makes all the difference with her kindness and friendly personality!
Waited an extra hour, much of which was because they just didnt tell me my car was done. They were happy to make excuses but dont realize that every single person is just as busy as they believe they are. Simply not respectful of clients time.
Great people. I stopped by as I was concerned about a tear in my tire, despite them not dealing with tires the lady at reception was very helpful and understanding and got Jessie from the store to take a look. His advice was very reassuring and I appreciate the time and effort from all here
Jessie, I should have given you something for your trouble, I wasn't thinking. I definitely owe you a beer!?
Love going here for an oil change, the people are always nice and work very hard. But the guy working today on car inspections is going so slow. It’s been 2 hours, oil changes have come and go and this guy has inspected 2 cars.
They did a great job on my front end work I was very pleased. However a few weeks later our transmission went out. It had nothing to do with the front end work. I had the car towed there; they checked it and said it was the tranny. However the tranny fluid was full. I had it towed to another shop and upon inspection said there was only one quart of fluid in the transmission, it was not full and there was no leak to lose it on the tow truck to Fitchburg. I filed a claim with CARSHIELD they turned it down because they said I never checked the transmission fluid. However o proved to yhem I had my oil changed regularly at SPEEDEE Athol. They never checked fluid at all nor topped it off. Otherwise this would not have happened. I have tried contacting owner but he says I’m wrong his people are perfect. If you bring your car there make sure you see them check ALL YOUR FLUIDS!!! I used to check my own transmission fluid when it was possible to find the dipstick from above.
I will stop taking my business there. Tina talks too much and Waste other people's time, and when they're ready to pay and check out if she is still yacking she'll makes you wait on her to finish, no consideration for other peoples time or illnesses. She copped an attitude with me because she was talking to some old man who was standing at the very far end of the corner of the counter and I came up there to pay my bill and told her I was ready to go, this is not the type of business, I want to continue giving my money to, speedies is not the only game in town.
She thinks she owns the place, Because she's been sitting behind the counter for years. It's nice to be friendly, but you also need to remember business is business and people want to pay their bills and get out.
I did nothing wrong and I was treated with rudness and met with attitude by her. I was not rude until she started trying to defend the old man and how I abruptly came up there to pay my bill! She's got a lot of nerve coming off on anybody and speaking her mind like she did, let other people defend themselves if they think an injustice has happened to them, You are not everybody's mother but yet you think you are. Speedies needs to get rid of her, put a younger fresh face in there. I have been a steady customer for 8 years and she's always mean to me in some sort of way and fashion.
They really don't honor their valued customers. Here's a story for you. I spent thirteen hundred dollars on a break job to include new drums and rotaries and breaks, after about Three months my brake pedal goes all the way down to the floor, my car is barely stopping and she tells me she can't get me in to get that repaired for 2 or three weeks! Now is that somebody you really want to do business with? Thank God for Avery, he asked me while Iwas crying outside what was going on, I told him the issues and he took me right in for the repairat no charge.
He is the man and I wish he would open his own shop.
Came in for an inspection, and was greeted by Tina at the front desk. She said inspections resumed in about 5 minutes. From that point I was there for about 20 total minutes before my car was inspected and all set! This place is a hidden gem, I will definitely go again and would recommend it! I was more or less in and out even though it was pretty busy. Thanks SpeeDee!
The best part of the experience was that it was surprisingly quicker than I expected. I was pleasantly surprised at how fast they were able to get the job done, with excellent quality work. As far as I can tell everything they did to my vehicle, was done right and done with care. When the gentleman came to the waiting area and asked me if I'd like to take a look that his job on my vehicle, I was grateful. He briefly showed me everything that was going on and asked me if I would like to pay to get a couple more minor things done to the car that it seriously needed.. I told him that I would get I would come back and pay to get it done asap.
But to make a long story short everything was great. If I had to choose one thing it's just the prices are a tiny bit high.
Everyone here is really great, especially Tina at the front desk. The staff is honest about what they can do for you that day or not, but also work to make it work for you. They don’t try to over charge you - in fact they often help you out with available coupons! Another perk to this place is Hannaford is right across the parking lot, so I often grocery shop while getting my oil changed.
Great shop with good rates and even better technicians! They helped me out of a bind multiple times. Great bunch of skilled, honest, and friendly people! Keep up the great work guys! Thanks again!
I never knew that SpeeDee does more than oil changes. I needed some front-end work, and they offered to do the work. Well, the cost was more than reasonable. Needless to say, I bring my truck there for any repairs needed. They're friendly. Personable and honest.
I highly recommend SpeeDee for your oil changes and anything else your vehicle may need. Special thanks to Jesse, fir doing all my repairs!
Went for an oil change. The front desk was friendly and helpful. They quickly got me in and showed me what they looked at and did while having the oil changed.
Went back here for a transmission basic servicing. All of the staff is quick and friendly.
Out of all the places I’ve been to get my oil changed, this place is absolutely 100% #1. I love coming here because everyone is so friendly and they always get the job done as quickly as they can. If they are busy, they give you a realistic time when the work will be done. Even though it is not the most convenient place for me to come, I come out of the way because of the friendliness and efficiency. I’d give 6 stars if I could. A shout out to Tina who has been so nice every time I come in with my three different cars. So happy there are businesses like these still around. Keep it up! Thank you!
Although we are happy to hear that your business is doing so well that you don’t need more clients, however…
We have been very happy with the service at Speedee. However today was not good. We had an appt. This morning. Went to drop the vehicle off, went in and a very grumpy woman, told me she did not need our business and we should go elsewhere.
We had an appt.! For an oil change, rotate and balance tires.Add a bolt to the heat shield.
When I called to make the appt yesterday and listed all I needed done it was fine. But today as I walk in at 8 am your service woman was rude!
We won’t be back. You lost a personal vehicle and my work fleet vehicle.
These folks are great. They're fast; they're thorough. There were some recommendations for upcoming services but there was no direct pressure to have them done right now or even buy them. They answered every question and even vacuumed the car out before they gave it back to me. There is absolutely zero chance I will use someone else for as long as I'm living nearby. UPDATE: I've now brought my car back for brake work, inspection, and have an appointment for my exhaust. Same great service. Excellent team.
These guys are efficient and friendly. Usually busy so if you’re coming in during the weekend, get there before they open. They’re always accommodating; if they have the space to get you in they will. Most of the guys are pretty thorough and typically leave the vehicle very clean afterwards. My husband has been coming here for a while off and on over the years and now that my free maintenance package has run its course, they have my business. Thanks guys, keep up the good work.
The oil change was fine. But I don't understand why they need to check on my fluids and belts and filters. I didn't ask for that. And I didn't feel like sitting there while they did that. Then the guy tells me he's going to wash my windows and vacuum the car I thought oh cool I have no idea what he was doing but he didn't vacuum and he didn't wash the windows. I was there so long for this oil change I will not go back all I wanted was an oil change that's it I didn't go there to have my car inspected just an oil change you lost the customer
Good communication, decent prices, and friendly staff. I had a couple jobs done here when I was not able to dedicate the time into them. They were quick to get the job done with decent pricing. I'm happy with their work and would recommend them for those larger, time consuming repairs. They communicated the necessary work to be done, verified I wanted it done, then completed the work with no surprises. I'm happy.
Absolutely wonderful staff. In and out quickly!! Prices are reasonable. The mechanic that did my car called me into the shop to go over all the things they did and found that needed my attention. This is one of the best shops I have ever been to!!! Will definitely be coming back if oil needs to be changed while I am in MA..
I went here about 6 months ago for an oil change, the woman at the front desk was very kind and talkative, I like that. The service I had done , an oil change was great . They actually filled my wiper fluid, checked all my other fluids. Vacuumed my car out, and I found a $5 dollar coupon on their site and they sent me a $10 dollar coupon from my last visit. Anyway to save money is amazing!! GREAT SERVICE!! ??
1st time customer. Staff is super friendly. Greeted right away and my vehicle was immediately taken in. Extremely clean inside and out. Within a few minutes the mechanic came into the waiting area and called me put to the garage and introduced himself and every person working on my car (3 or 4 guys) and told me what each person is doing for my car. Then he went through what my car needed from their oil change service. Can't beat the customer service here. Very satisfied and I will be returning my business in the future.
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