What clients say about Pat's Automotive in Franklin Township (MA)
Had my 2010 Acadia in due to a coolant leak. Pat called later in the morning already having diagnosed the issue, indicating it needed a new water pump and quoted a very fair price. He had it done by end of day. While it was there I remembered a possible wheel bearing noise and asked it to be looked at. Pat and team road-tested it and said whether wheel bearing or differential, it was not critical at the time but if it got worse to bring it back. I appreciated the added effort (which he did not charge extra for…maybe other places would have) and honest opinion.
It had been a while since I had been to Pat’s and he once again was great to deal with. Lucky to have a close-by and honest repair shop. I would recommend anyone go see Pat. 100%.
Called to see if/when they could take my truck that needed an oil change,.check engine light, and other items. I started by asking how much for the oil change. The person on the other end of the phone got upset and asked me why I'm asking about the price of an oil change. He said it's the same everywhere and rushed me off the line before I could ask about the other services needed. I've been a loyal customer of another mechanic for years, but the owner recently passed and they shut down. I was looking for a new local mechanic to build a long term relationship with. It most certainly won't be Pat's after my first impression of rudeness and being dismissed because I simply asked for the price of an oil change.
This is our trusted local mechanic, and I recommend them to a lot of people. There is little they won’t tackle, but if they need to refer you out, they’ll get you to good people. Oil change after oil change, issue after issue issue, Pat has kept our three Toyotas and one Hyundai Tucson on the road by alerting us to situations before they become real problems. They don’t upsell us, and they help us make the right decisions to keep us moving. When you’re tired of overpaying at dealerships, or if you get burned at other places, make Pat your last stop. You’ll probably stick with him the way we have.
Honest, quality work, good pricing.
Honest: he warned that tight access to replace miata crank position sensor could turn into a multi-day job if it broke. I agreed to have him replace it, and fortunately it didn't break. he always tells me the risk going in, and has turned down some repairs he wasn't comfortable with (e.g. replace rusted out sub-frame on MB W204).
Quality Work - every issue and every car I've brought to Pat's was fixed right the first time and stayed fixed.
Labor and part prices are fair...and completed when he said it would be.
I’d highly recommend Pat’s Auto! Pat and his team are exceptionally honest and ethical with their work. Recently, I’ve had an urgent issue with my car & despite their busy schedule, Pat made time to promptly assess and resolve the problem. Thanks Pat & Team!
Wouldn't fix the resonator bc it wasn't worth it to him. Not everyone has tons of money and can afford a new car, so their car is what is worth it to the owner.
Made time for me to assess what felt like a problem. Turned out it was a tire about to blow out. He put my donut on for me even though he was very busy that day. I highly recommend the ethical service at Pats.
We needed help with our battery. We called up Pat's and even though home visits are not in the usual menu, they offered to help us (we have only one car). They came over quickly and resolved the problem for us - very professional, very helpful and kind. I had to take my family to the airport later today and with this help, I potentially saved at least a couple of hundred dollars for uber. God bless!
I can’t thank Pat enough for the amazing service I was provided here. My 6 year old, 100,000 mile car feels absolutely brand new after a day in the shop.
I came here after being quoted a pretty high price at the dealership for service, and they hadn’t even accurately told me what was wrong. Pat diagnosed the issues and recommended maintenance based on mileage and performed all of the work for less money and in ONE business day.
I’m blown away by how nice my car runs now, I’m a client for life.
My husband made the appointment and said we would leave the car there. When the day came, we were unable to drop the car off. I arrive with 2 small children and they rearranged to get my car in quickly. They were so nice and did a great job!
I took my Nissan there a few days ago and I gotta say they are the best and most kindest people ever!!
They were really helpful. If you have any issues at all with your car, definitely go there!
Thank you so much for the wonderful service.
Pats automotive is excellent. I always get a prompt phone call from Pat. He gives me honest details about my car problems and fixes them in a timely manner. I will definitely go to him again soon to fix my air conditioner.
Entire staff is extremely professional, called with a problem and was able to bring my truck into the shop the very next day for service. Highly Recommend this shop.
I love going to pats! All the guys are really nice, fast and efficient. I go to mike and he is amazing! Pat loves talking cars and knows the business, as well as gets to know his clients.
Had a coolant leak that was getting progressively worse. Took the truck into Pat's and he evaluated it quickly and showed me where the problem seemed to be at. He gave me a quote, no surprises, and said it would be completed by the end of the next day. The shop called at about 14:30 and said the truck was done. The total cost, including an oil and filter change, was almost $55 less than the quoted amount, including tax. The people were friendly, knowledgeable and efficient. I would recommend this shop to anyone.
I was recommended Pat's by a friend who lives in Wrentham. I just moved to Franklin from Framingham about a year ago and had been going to a mechanic I trust in Framingham. I am very loyal to places I trust, but it was getting hard to keep going to Framingham for oil changes and whatever pops up. My friend recommended Pat's because she and her husband use them and found them to be very honest and welcoming, so I made an appointment because I had a tire leaking air. I found them to be exactly as she described! Very welcoming, honest, and all around a very good first impression. They fixed my tire, and I will be going back now for my routine oil changes and whatever pops up. :) I'm very happy to have found a local mechanic again!
I'm never disappointed. Pat is fair, reliable, honest and does good work. When there's a problem he explains and shows me why the repair is needed. I'd never go anywhere else.
Pat has always taken care of me ever since I moved to Franklin. I bought a place in Franklin and randomly my car was disabled Pat drove out to check the car he told me to tow it in and he fixed it. This by far is the best place ever!! Spotless clean and they do a great job at Pat's Automotive! Thank you
Pat's Automotive I can't say enough about this company they do an outstanding job on your vehicle then I didn't rip you off then I didn't take your money that there to help you and make sure your four wheels get back on the road and you get rolling again I went in there ask the general question about my car which is a Cadillac which all Cadillacs have problems and he stated to me bring it in I'll hook it up to the machines I'll take care of you don't worry about it any other place would say yeah bring it on in and have an estimate written up for you already so there was more than five stars I'd give you guys 10 Stars
My guy for every auto repair,been with the same mechanic for over 20 years. Now living 35 miles away and still return to him for our 3 cars and trucks.
Rob - Apr 3, 2012
Honest Professional Shop. I've had my vehicles serviced by Pat's for almost 20 years. Solid team of experienced mechanics who have the right equipment, right diagnostic tools, and are respectful towards every customer. These pros are efficient and the team that do the work on my daughter's car, my son's car, my antique car, my wife's SUV, my 2500HD diesel pickup truck, and any friends who have asked "Where should I got to get my car fixed?".
Pat is there every day and has had this business, in this town, for over 20 years. You don't "get" a reputation; you earn it and this shop has earned a great reputation for doing honest high quality work for decades. They treat you like a person and gladly present more than one option for most car problems. They want you back as a customer and it shows in everything they do.
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