Medford Auto Center in
Medford (MA)

I had an excellent experience with Medford Auto. The people that I dealt with were super friendly and very efficient and the work was great. I wouldn’t hesitate to refer them.

I was hit on my driver side bumper by a person who stole a car and hit a bunch of us as he tried to evade the police. I brought my car to Medford Auto Body for repair. I met Raphael # 1, very nice and informative, who told me what would happen and how long it would take. We went over the insurance price given to me. No issues. Six days later my car was ready. I went in and spoke to Raphael # 2. He was also so very nice. He said the car done and was being washed and cleaned up. It looked better than when I brought it in!! The owner, John, came over to tell me the car was all set. I remembered his name was on the card I took when I first brought my car in. He was so kind and friendly! I highly recommend this company for the excellent repairs and for how nice everyone was to me!

If I could give 10 stars I would. Medford Auto Center provides fantastic service. I damaged the side of my car and when I came to Medford Auto Center John discussed all the options with me to find the best and most affordable solution. The car was repaired quickly and looked much better than before I had the damage. I know now where I will go for all my autobody needs. I highly recommend Medford Auto Center.

They was the best price for the work I had done on my car in town. Supper nice employees that work there. Dropped off my car in the morning and by the end of the day I was able to get my care back. They also checked to see if things was ok why they was under my car for other repairs I may need soon. I know that if I need more work done on my car … I will call them first. They will continuously have my business. Thank you

WARNING ! Read this whole review so you won't have any regrets later . If you care about your car , don't take it to this place ! I was deceived by the positive reviews and the fact the body shop looked fairly new . My 2016 Toyota Highlander was hit on the driver's side and needed repair on the front fender, side mirror ,driver's door ,passenger door , rear quarter panel , rear bumper , rear wheel . When i dropped my vehicle , i was told it would take about two to three weeks to have repaired . Vehicle was left on a Monday with the insurance check . I went back to get something in the car on Thursday and 60% of the work was already done . The other 40% took another 2 months !!! When the time came to pick my car , My weathertech winter mats were gone ! Rear bumper had over 1 inch gap from the quarter panel , the bottom of passenger door had a gap of over 2 inches from the body of the vehicle .It was supposed to be completely closed( This is unbelievable ! ) , Driver seatbelt was jammed , happened when they tried to fix the gap on the passenger door , the car had a nasty cigarette odor inside (Car was bought new and no one ever smoked inside ) . I told them to fix what was wrong and gave them another week . When i came to pic it up again i notice a scratch on the passenger door that was replaced .They tried to buff it out but couldn't . I also notice they painted over a dent on the front fender and a dent on the driver door that they were supposed to fix and Instead of installing i new side mirror (paid by the insurance ) they just replaced the glass on the old one that got hit and now it's falling apart because the glued they used couldn't hold it together( This i noticed today ) . The gas tank lid wasn't even painted on the inside and they had to do it over . They also left my engine compartment covered in bodyshop dust ! When i left the vehicle i told them to take a good care of the car that i would leave a great review about it . That's how they took care of it . Positive reviews can left by friends , employees , family members and people who don't know how to inspect their vehicles so be careful in what you chose to believe . I took the car home and after noticing other faults in different light conditions i went back to tell them what kind of review i'd be leaving . One of the managers told me that i caused the dents on the front fender and driver door . Then i showed him that there was no damage to the clear coat and paint and the dents were clearly ignored by the bodyman . He was lost for words at the moment and said i should do whatever i wanted regarding the review . I wish i could leave a 0 Star review . Now You know ! I honestly did not want to leave this kind of review and i told them that multiple times .

Had a scrape on the side of my car, and my insurance recommended Medford Auto Center. The paint looks like new, and the staff were all very professional and polite. Would highly recommend! Edit: Had to return for paint work after a garage door closed on my car, and the work was again flawless (even for my unreasonable standards). I thought I noticed a missed spot, and they fit me in right away to have a look. It ended up being dried product, and Oscar cleaned it up in under 10 minutes, and added a fresh coat of wax. I wouldn't bring my car for body work anywhere else!

My experience at Medford Auto Center was truly phenomenal and professional. Everything was done in a timely fashion and all the employees were very helpful and efficient. John particularly was very understanding and so easy to work with. I highly recommend them and will continue to have work done on my vehicle by them when needed. 5 stars easily.

I've used Medford Auto Center once before, when I had been rear ended a few years ago. They did an excellent job making my car look like new. I decided to return again recently due to a small dent in my bumper for which I wasn't using insurance. The owner was extremely nice and removed the dent quickly and without charging me a crazy amount. It looks great!

I have been to Medford Auto Center once before my last experience here just a few weeks ago. I decided to return because the owner, John helped me tremendously a few years ago when I got into an accident. I was in a tough situation with my insurance and John was able to talk to my insurance company and also made me feel like things we’re going to work out well in the end. Thanks to Medford Auto Center I left feeling relieved for both my car and my wallet. My boyfriend and I were in an accident about a month ago and I knew instantly I would take it back to see John at Medford auto center. The Mazda we brought in had a significant amount of damage to the front of the car. Since we could not use insurance, John worked with us to find the best parts at the lowest possible price. My boyfriend who knows quite a lot about cars was so impressed with the end result! The car truly looks brand new. It is not extremely common that businesses like this exist; where both curtesy and consideration of the owner along with the quality of the service is above average. They are timely, professional, kind, and most importantly trustworthy! When the opportunity presents itself I urge friends, family, and others to bring their vehicle to Medford Auto Center. You will not be disappointed, and you will leave having experienced phenomenal and reliable service.

I found Medford Auto Center through Google reviews so wanted to add another positive experience! John and the team are wonderful. He was communicative throughout the whole process, my car was ready ahead of schedule, and they did a beautiful job. Not only is the body work flawless following an accident, the car is running like a dream. I do not take that lightly as I had an experience elsewhere in the past where serious undercarriage damage was missed. Recommend Medford Auto Center highly. Thank you, John!

Got rear ended in early Nov 2020. Liberty Mutual Insurance recommended me to this shop, and worked closely with Medford Auto Center throughout the repair process. Arrived at Medford Auto Center, dropped off the damaged vehicle, and got a ride to the local car rental agency. Got a phone call a few days before Thanksgiving saying that my car would be ready the next day. I wished they had given me more advanced notice about picking up the car - their prior estimate was for early December, which was what I was prepared for. Regardless, I picked up the car the next day, with the interior detailed and the exterior washed. I've driven it for two months so far and it looks, sounds, and feels great. I would recommend this repair shop.

I’m not one to leave reviews too often but I had to share my incredible experience with the team over at Medford Auto Center. From day 1 the owner was attentive, responsive, and promised great results and let me tell you he did not disappoint!!! I dropped my car off the week of Christmas and they still addressed all my car needs in a timely manner with a great outcome. I highly recommend using the team over at Medford Auto Center for all your car needs! You will not be disappointed!

I got a rear ended and then I was recommended to this place by insurance company. I am extremely pleased by the service at this place. Everyone is very professional and easy to communicate. They keep me updated for every step and get my car ready on time. My car looks like a brand-new car and it got fully detail washed. They went above and beyond what I expected. I will be back if I need any car work done in the future for sure and I highly recommend this place to anyone in need of car repair!

Brought my car here after a hit and run side swipe damaged the entire driver's side of my car, and now my car looks brand new! It ended up taking a little longer than expected but they were always very professional and did everything they could to accommodate me, even going above and beyond to make sure I had a car to drive as I am very dependent on my car for work. Everything looks great, the customer service was great, would highly recommend!

John and his team are GREAT! I had a small fender bender dropped my car off last week & picked it up yesterday. I was more than pleased with the work! My car looks great! Not only the work, but the guys themselves are very professional and it was done in a reasonable time frame.

I highly recommend this place to anyone in need of car repair! John is personable, professional and patient - he even spoke to the insurance company for me to navigate the claim I filed and coordinated getting my rental car. I had to wait a little longer than expected due to delivery delays for the parts because of COVID-19, but John and his team delivered top notch service and kept me posted every step of the way. My car looked better than new when I picked it up, and even came fully detailed and washed. Will definitely be back again if I’m ever in need of getting work done in the future!

Medford Auto Center did great work on my Subaru with significant front end damage. Junior and team were communicative, courteous, and friendly throughout the entire process and set realistic expectations around timing when I dropped the car off. They were even able to hurry and get it back to me a day early so I could get it before I left town for the holidays. When one minor thing was accidentally overlooked the team at Medford Auto Center were apologetic and fixed it ASAP. Bonus: Car came back fully detailed! I hope I don’t need any auto body work anytime soon, but if I do I know where I will go.

In a pinch I did a google search and had my car towed here after an accident. After reading a few reviews and seeing the rating I thought this was close to home and would due. However, after starting this process and dealing with the many insurance adjusters, Medford Auto Center has really exceeded my expectations! They have been amazing throughout this process helping making a stressful time/ process easier to navigate. Great customer service and attention to detail!

This was the absolute best experience I have had with an auto shop! I can not recommend them enough. I was in an accident and was so stressed about the process that goes into it. They made everything so easy, and service was incredible even helping arrange all the rental car details and working directly with my insurance company. Beyond that, the work on my car was excellent, it looks as good as new. If you are looking for any auto body work at all Medford Auto Center is definitely the place to go.

Had heard through reviews that this was a good place to bring a car for work. Well, they were correct. All the guys were great and although it took a bit longer to complete, it was worth the wait. They even cleaned the inside of my car which was truly needed. They did a fantastic job on my vehicle! I add my name to the list of people that would definitely recommend Medford Auto Center for Collision Work. Thank you so much guys.

John and team are simply amazing. 5 stars for not only the exceptional customer service, but also work done to my car. I got in a fender bender a month ago and with the holiday coming up and me needing my car to travel across state, I was pressed for time. I found Medford Auto Center online by typing in "Best Auto Body Shop in the Boston Area" and was directed to them. Consistency is key in this business and the other reviews on here are testament to what you can expect when you come to this place. I have a 2017 Jeep Grand Cherokee Limited that needed a new Bumper, Front Left Side Panel, New Headlight, etc. Not only did John and team get the job done in the time I needed my car back for holiday travel, but they also went the extra mile (pun intended) and cleaned all of dog hair out of my car. There was a ton, I can't believe it all came up. In short, my experience was as follows: 1. I dropped off my car with John and team. 2. John orchestrated a car to pick me up and take me to Enterprise rent a car. 3. I received my rental car (that insurance covered) 4. I got a call from John days later telling me my car was ready. 5. I dropped of the rental car back to Enterprise rent a car. 6. I got a ride to Medford Auto Body 7. I paid $0 out of pocket. John worked with my insurance company for me to get the proper amount needed to cover all the repairs. These are all original parts as well, not after market. 8. I'm now able to travel to my family's house across state for Thanksgiving in my car that now looks better than when I originally bought it from the dealership. Bravo to John and team. If you are needing any sort of repair, body work, etc to your car, I highly recommend Medford Auto Center. Take it from me, but also take it from everyone else leaving reviews, it's legit. 5 Stars!!

When I got rear ended almost 2 years after first discovering Medford Auto Center, I wasn't stressed because I knew I could count on the guys at Medford Auto Center - and I was right! They helped me navigate a not so user friendly insurance company, replaced my bumper in less than a week, and returned my car detailed on the inside and out. I'll tell anyone who will listen - you can trust these guys and feel assured knowing they will do a spectacular job. Not to mention the entire team are genuinely good people.

They did an amazing job on a repair to my right front fender. The staff was very professional and always happy to answer any questions I had throughout the process. They finished the job on time, and the damaged area looked good as new when they were done. Highly recommend them if you need any body work done.

My car was in a accident the end of September. I know I am a little late in the review however I wanted to give it some time to make sure all went well with repairs and life also took over, however I can't say enough about this place and John. He has done an amazing job on my car, kept me informed of everything that he was doing and needed to get done and has had my back with everything since the repairs were done. He has answered all my questions when I had concerns or inquiries. I would reccomend this place to everyone and anyone who needs their car auto body services. I cant thank him and his staff enough.

My husband and I were in an accident and my insurance company told us to bring our car here. John was very nice, polite however it took 5 and 1/2weeks to get our car back. They did an excellent job on the repairs and it looks brand new again. Not really sure why I got my car back with less than a 1/4 tank of gas when it had just over half tank. Also found a reusable wster bottle in the passenger door and a mens shirt in the back seat which did not belong to us.

I have used these guys for both of my cars. On both occasions I was beyond impressed with what an incredible job they did not only repairing my vehicles but making them look BRAND NEW all over again. And I'm extremely particular about everything. Especially my pride and joy Cadillac. John did not only meet but exceeded my expectations and was very friendly, straight forward, and respectful towards me. Highly recommend these guys for any kind of collision repair.

Was recently involved in a car accident and brought my vehicle to Medford Auto Center with very low expectations that I'd ever drive the car again. A week later, I can't believe how clean and perfect my car looks. From their level of customer service and friendliness, to the care and detail they put into their work, I couldn't be happier. I've never felt so comfortable working with an auto body shop in the past and will continue to recommend them to friends and anyone else i can. You will not be disappointed in the work they do. Thank you so much!