What clients say about NAPA Auto Parts - Ayer Auto Parts in Ayer Township (MA)
There are four auto parts stores in like a mile stretch, go to a different one. Went in, asked where wiper blades were, they said behind the counter and that they needed year, make, and model. I told them as well as the sizes, brand, and line I wanted. He went to get the wrong sizes and wrong brand, I corrected him, he said if I knew I could have just told him… I reiterated the brand and line and he said two of each? I looked confused, the other guy huffed and said they don’t carry that line while the original guy asked the brand. I said the brand and the second guy more angry now repeated they don’t carry it. I drove to AutoZone and got what I needed without the side of chauvinism.
I know the employees at the store have nothing to do with policies but when companies advertise online prices and specials the store should be able to honor them without any issues . Anytime I go here I look online first to see what the prices are to make sure I'm getting the best deal when I go to the store. I feel like I always have to double check and make sure I'm not being overcharged because most of the time the prices are higher when you just walk in off the street.
Best place for knowledgeable staff and inventory. Never had a problem with getting parts and the staff was always friendly and accommodating and patient when explaining things. Great place when you need parts and honest advice.
I’ve been doing business with Joe and his team at Ayer auto parts for over 35 years. They are unbelievably friendly and knowledgeable staff with customer service second to none. They are and will continue to be my go to auto parts store.
Excellent inventory and knowledgeable staff.
Great place to get parts for a 25 year old truck going. They frequently have the parts nobody else has or can get them same day.
They also have many unique parts to keep your lawn mower, garden tractor, snowblower or other outdoor power products going.
Super friendly staff, I was in and out in like 5 min thanks to them grabbing what I meeded. I also liked that they let me just buy the one bulb I needed, other places make you buy 2.
Staff seemed rude and unengadged on multiple occasions going into this establishment, which refused to order an air filter, by shortly just saying no in a somewhat irritated tone, maybe because I bothered him with my business. I'll just go somewhere else thank you.
Terrible parking kind of run down not much of a selection just an old auto parts store that's been in town and unupdated for the last 40 years it appears some of the staff can be pretty helpful some of them are arrogant for just come off
Excellent experience. Bill saved me lots of money on remanufactured alternator for Wife's BMW. He had one delivered from another store in Maine the very next morning. Core exchange and refund were flawless as well.
Everyone in this store has great customer service ethic. Thanks!
Went in to ask if they sell windshield washer caps. The man was dismissive and didn't bother to check told me no. I asked if he knew where I might get one and barely glancing at me he replied, "I don't know. Maybe a car dealer". As it turns out you can order one at NAPAonline but I will be purchasing one from O'Reilly's instead.
Went in and they were helpful and knew what I was looking for as soon as I described it to them. Got what I needed and was out the door in less than 5 minutes.
If I could leave negative stars I would....I have never been so disrespected at a Napa in my life!!! I am a lifelong patron of the store brand and have been to different stores nationwide and I have always had great service but today? Today is making me rethink that!!! I walk in hoping to buy sealant for my camper and due to a line, I walk around taking in the items for ideas for future purchases. A gentleman(and I use that term loosely) asked me in a condescending voice if I needed anything so I went to walk up to him to explain what I wanted and I raised his voice at me and said"other side of the counter!!!" Im like ok so I just stopped and talked to him where I was he then told me to go to middle isle and to the left so I walked that way...but since there were more then one middle isle I looked at the first one and he repeated himself talking down to me as if I was a child....So I found the sealant and it was all small container so I asked if this was it and he said"yep" and went back to staring at the counter.... I said ok Iv had enough and wont be back. He couldnt even give me the basic Customer service to walk not even 5 ft for where he was leaning on the counter!!! Im so disappointed and hope someone from Napa reads this and retrains him or puts him in a different department away from customers because it is obvious he does NOT want to be there!
I love NAPA.
Other stores are hit or miss, but the people who work at NAPA are really car folks. Always helpful, always knowledgeable, and always there to offer a bit of advice.
I appreciate that their store brands, especially their oil filters, are high quality and inexpensive.
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