What clients say about Auto Techniques in Chicopee (MA)
My car was towed in Sunday evening. I left the key. It is now 2 Days later and the person barely answered the phone and let me know that they would call me today with some sort of diagnostic. I waited till just about 5:00. When they closed. they didn't answer the phone. The phone picks up and you hear mechanical noises and then it hangs up. They have no voicemail and then when the guy finally answered he told me as he told me before they are slammed and he hasn't gotten to my car. All it takes is a phone call. All it takes is communication. That way I could have fixed my car up and moved on so he told me come pick up your car then with an attitude raising his voice. I am beyond pissed off.
My car was not randomly dropped off , it was towed there after I read your reviews, I left 2 messages regarding the car,.and the situation. I could have been called and told it couldn't be fit in and that ( because I am NOT a current customer) that's insane . I never called and insisted or called numerous times knowing that you were busy and respecting the fact that I could expect a call in regards to a diagnosis and we could go from there. But because you were quote slammed" after 2 days you didn't even call me once to explain the situation. I am now in desperate need of help with my car. I have a family and will miss work. When I said with all due respect I meant that and you mockingly replied back. With all due respect I told you we were slammed just wow.
If we can work this out , reasonably I'll leave car and pray for the right thing to be done. I'll kindly remove this review , which is incredibly accurate.
Took my girlfriend's car there to see about an exhaust leak and he diagnosed the problem and gave me a referral to another specialty shop. He did not charge for diagnostic fee. 10/10
Great work at reasonable prices. They don’t try to rip you off by charging you for stuff that isn’t even broken. My family and I have been going there for years and always satisfied
I have been a customer since it opened and have recommended the business to dozens of friends and family. Not one has ever had a bad experience or was overcharged. It's the most honest and reliable place to get your vehicle repaired in my opinion.
Edit to add: I have now been 1 more time for my vehicle and another for my dads jeep! Always great service and communication.
I have now gone to Auto Techniques 3 times on the referral of my mom. I have always had my dad do my repairs but due to old age he can't. I was very skeptical and worried about quality of work as well as being taken advantage of with prices. In every single visit I have been more and more impressed. This recent visit was for a bigger job so I was given an estimate of about $580. When I dropped off my vehicle I also mentioned my check engine light came on and a rattling under the car. I was expecting a call of another few hundred to fix those 2 added problems. When I got the call I was flabbergasted. My total was $267. WITH all 3 problems fixed! I am beyond thankful for their QUALITY and HONEST work! Any other shop would've charged the original quote, plus a couple hundred at LEAST for the added work. They were honest and said it took less time than planned so they charged me accordingly. I am so thankful for the honest and hard work of all the employees there. Hopefully I won't need them again soon BUT I have been recommending them to anyone and everyone I come in contact with!
One word says it all "HONEST"! & that's the hardest thing to find nowadays & you know it's a fair price and it's gonna be good work. Last car, timing chain went, would have cost me more than the clunker was worth. (Don't tell any one but)he let me keep the car there till I bought another cleaned it out and got a auto recycler in there to tow it away only took me 3/4 days he's not only honest, he's one of us!!
Great guy. Easy to talk to and get the job done right. I was VERY pleased with his service and would and WILL recommend him the future.
I said i would return and i did, Was i impressed. BIG TIME. I wish i had found this place earlier. I think they might be wizards because they performed magic on my old car. I will be back with more stuff to fix . Thanks guys !!
Great place to get your car fixed. They are all very knowledgeable and do a great job at a very reasonable price. I've had many jobs done there over the years and I've always been very pleased with there work. I would highly recommend this place for all of your car needs.
Honest and straightforward mechanic. No condescension and makes recommendations based on as many variables as possible (is it a small nuisance or an actual problem? Is it worth it based on the age or mileage of the car? Etc).
I’ve always been extremely happy with the service at Auto Techniques. Norm is very honest and I trust the work he does. I was referred by a coworker of mine. Many of my coworkers take their vehicles here and they have nothing but great things to say. I have already referred several family members and friends to Auto Techniques and I suggest taking your vehicles there for service. Support your local businesses.
Dropped my F350 off to have a redhead steering box put in and my issues wasn’t quite solved with the play. Norm and Josh went through the truck and found play in The steering shaft needless to say they did an amazing job! Steering is better than new and prices were great! Thanks again
Best auto body shop around! Norm is extremely fair, and I recommend him and his shop to anybody who will listen. When you find a good auto body, you don't let go. I will be going to him as long as he is in business.
Norm Avey is the owner of this fine establishment. Norm has been turning wrenches on cars since he was a kid. He is an extremely knowledgeable person and technician, and now has his right hand occupied my his son Josh who is also very knowledgeable in the automotive industry. My motto is, if Norm or Josh can't figure out what's wrong with your car, truck, motorcycle etc nobody can!!! He is very reasonable and competitive with his business towards the consumer! If you try him out, I know you will be satisfied and return for future repairs!
Not at all happy with the car that we bought from them brakes were gone clutch just went was 4 quarts low on oil. Going to the Better Business Bureau and attorney general
Best mechanics I have come across. Norm and his son always lend out an extra hand to help solve a potential issue. These are the only mechanics I could ever trust with my cars. Always Honest.
Great experience went in for a subframe fix was done same day and he(norm) went above and beyond and fixed other surrounding areas as well , highly recommend
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