This rating is based on customer reviews, inventory size, pricing, and service quality
Customer feedback on Kane Scrap Iron & Metal Inc in Chicopee, MA is largely positive, with many praising friendly staff, fast weigh‑in/out, checks on the spot, and often best prices in the area. However, a notable minority report rude or dismissive interactions, inconsistent quotes, disputed metal grading, and low steel payouts; a few felt the yard process was unclear, though others say it’s easy once you know it. Little is said about parts or inventory. Overall: 80/100. Verdict: good pricing and speed, but customer service varies.
What clients say about Kane Scrap Iron & Metal Inc in Chicopee (MA)
Trying to get your money and time is of the essence, Trying to feel respected at the end of the day? These guys are the best. I still agree to this day. Great place.
Total crooks, I had clean copper pipe and was told since water has gone through it that it's a cheaper price ridiculous .. now I go right up the road to willimansett recycling and i am treated with honesty and the workers know what they actually are doing . This place is a cluster of confused inexperienced help .
Staff was quick to help and made the recycling process a breeze. I simply weighed in, unloaded where they told me to, weighed out, and left with money in hand. If you want to make some extra money on the side doing scrap metal recycling, then I would highly recommend this place!
Initially went to this scrap metal once before and had good customer service. Got prices before I came this time, but did not have my price list with me.
The guy that helped me was nice but was not as thorough as the first time I went. Did not seperate the cans and items like the first time. I got the invoice of what I would be receiving, and it did not seem accurate. I mentioned it to Robbie who works there, and he said, nothing I can do about it. I went home and checked my prices and called him, he was very nice and said he would put the money aside for me for when i came in the next time. I realized after the call that I was not given any amount that I was quoted on the phone couple days before. I called this morning to talk with someone about the difference prior to my going in today, and got Robbie who was very dismissive, extremely rude and told me that I am too much trouble for them and to go elsewhere. Took no accountability for the incorrect pricing and did not want to pay me the difference. Told me that the pricing changes daily, and He hung up on me. So apparently the customer service is not great or consistent. I have been to other places and this by far was the rudest place and treatment. I was not rude towards him. NO Manners or customer service or even respectful. Would not recommend for anyone. They don't stand by their quotes because they try to cheat you and then when you catch them and question them, they tell you to go elsewhere. Not reputable enough for me, and so disrespectful towards women. Can't reason with ignorance. Not to mention that he cheated me out of the money that he was supposed to pay me for their mistake. STAY AWAY FROM THERE.
Its a SHAME i been going Kane's for years always got fair deal. Today was a totally different experiance for me,, i had did a pre-weigh of some very large ALUMINUM electrical equipment, i knew the biggezt peice was 60 lbs and had 2 half pound steel extensions now aluminum was quoted at 61 cents pound over phone so other 3 peices wer 35 lbs each thats 165 lbs all together at 61. a lb i walded out with 59.20 u do math all i got say
I have been doing a lot of work out of my home garage on my trucks, changing brakes, clutches, suspensions, had a ton of scrap, even had a few tailgates that needed to be gone! My wife found this place on google. I packed up my mini truck and drove about 8 minutes from my house. Was greeted by Bill who looks like Axle rose. Very helpful as it was my first time there. The whole process was great. He was very helpful and fun to work with. Parked my truck after weighing in to see the weight of my truck, walked in showed my military ID got a check and a Thank you have a nice day! I said have a greets day. I left smiling and happy. Most definitely will use them again. So much better than the scammers at other scrap yards. Highly recommended!!
This place Is the best. There prices are great, and staff was friendly. After going to many other places that were horrible, I'm glad I found this place and will definitely be back.
This place is terrible. Don’t go there to drop off any metal. All employees are rude and don’t do their job. Had to figure out how this place works when no one tried to help out. Better off finding a different place or find a dumbster. Saw more employees lifting sandwiches then metal.
Paying more than most places around here, easy in easy out once you get the hang of their operation. Honestly I’d rather walkout with a check instead of pile of cash.
Super rude..as a business owner ya should know that without customers your business will fail, so why treat your customers so rude? We are part of a mechanism to your business but you treat us like if we are burdens ..Last time I went the scale guy was on his cell phone talking and making hand signal without looking at me and then he got mad because according to him he was telling me to go on the scale..how was I supposed to know that when he was on the phone and wasn’t even looking at me?. Then the counter people will just throw your ID and The check at you. Seriously can’t give it to me in my hands like I did when I gave you my ID?
Got prices over the phone of 20, 22, 26 cents per lb for aluminum. Kane was 30 cents. Then I read a couple reviews here complaining about them. I decided to chance it. 1. I had no idea what I was doing and they were very helpful. 2.Nobody was rude. 3. The guy in charge of weighing was very nice and helpful. He pulled a couple of things out of the van and said he'd weigh them separately "more money" he said. They had copper mixed in. He weighed a minor amount of copper, brass, and steel that I had set aside. The whole trip was uneventful, and worry free. They paid me 30 cents per lb. no questions.
Gave me $103/metric ton. The east coast average is more than twice that. What was I supposed to do, load 1180 lbs of scrap steel back into my trailer? Horrible place, don't go here.
These people are the most disrespectful people I have ever dealt with or seen they are very rude I would rather lose 5 cents a pound on iron or any other product then to deal with these disrespectful rude people
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