Had a great experience, walked out with the vehicle we wanted at the price we wanted. Went to a few different dealerships and carvana and carmax, but we by far got the best service and vehicle from mcgee. Thanks again when we need another vehicle we will definitely see you again
I would like to give the whole staff at berkshire bmw and audi Volkswagen for the help and professionalism in finding, and getting me into a new car. Miguel the salesman who was relentless in working with me was great. Ethan and Travis in the maintenance were awesome in putting me in loaner till the paperwork came thru and joey dropped my car off to me at work so I could go on a ride right after thank you to all in the finance department for getting the best deal. I had the best experience possible. 5 star all around
I'll never use Carvana again after this experience! Miguel, Chris, and everyone I met at the dealership made it incredibly easy for me to get the SUV that I've wanted for a long time. Went in for a service appointment with a 2019 Jetta that I was financing. They asked if they could look at it and make me an offer, and I agreed. I told them that I loved the Tiguan and would love to test drive it, not at all expecting to buy it. Ten minutes later, after a (brand name) snack in their new showroom, and on a freezing and snowy day, they had a Tiguan warmed up and ready for me to drive right outside the door. Walked back in after the drive and told Miguel that I loved it. Another ten minutes later, they gave me the lease pricing with a good price on the Jetta. They agreed to pay off my loan and I walked out of there with a brand new Tiguan SE with heated leatherette seats and a panoramic sunroof, not to mention electric driver seat controls with a 4-way lumbar support. So smooth to drive and a very smooth experience. No one should ever use Carvana again - go see Miguel at VW/Audi/BMW for a great experience. I'd send friends and family there, and will be leasing all the rest of my cars from them in the future, hands down.
I can’t say enough positive things about Miguel. Not only does he know the product, he knows how to tailor the experience to your needs. He’s your one stop shop for any vehicle!
Words cannot explain how horrible the experience I have had with the dealership for four times in a row now. I live an hour and 10 minutes away and each time I’ve went to go look at a car they have said it’s available. I go there and then it’s sold. Or I go there and walk around the lot and no one comes to see me for about 20 or 30 minutes, so then I leave. I drive out there today over an hour each way to go look at a car that looks beautiful and drives great. The pictures and everything were wonderful. I get out of the car. I tell them I like it. Let’s go inside and try to make a deal and I then look at the back bumper and it is smashed in. The driver side seal on the door with literally deteriorating to the point where it was falling off of the door, and none of these were pointed out in any pictures that were online. The car was also backed into a near mud pile at the back end of the dealership. If you knew I’m coming to test drive today, why have it filthy dirty and in this condition? They do not even know if the damage was done there or if the car was traded in with the damage done on it. So just make sure you call and do your research and you live a little closer than I do before you try to use them as a car dealership because for me it hasn’t worked four times in a row.
Great service, fast and efficient process for purchasing my Tiguan. Everything went seamlessly from start to finish. Can’t say enough about everyone I worked with. Highly recommend
Incredibly experience working with Chris Hawk! He made the process super easy and I felt very at ease purchasing my first vehicle on my own. Love my new VW Atlas Cross Sport!
Got the vehicle I wanted for a price that I thought was fair, and the process was fairly simple, and I managed to drive away the same day.
That's saying something since I'd been looking for 9 months for a vehicle and had been to at least 10 dealerships.
My mother was the kind of customer most dealerships dream of:
• Flawless credit
• Multiple VW leases
• Always under mileage, always pristine condition, always paid on time
• Every single service appointment done exclusively at VW of Pittsfield, not out of obligation, but because she trusted them.
For years, she supported this dealership with unwavering loyalty. She didn’t haggle. She didn’t complain. She simply did good business and expected the same in return.
When her most recent lease ended late last year, she returned once again, hoping to lease her next VW. Same process, same brand, same credit score, same commitment.
Instead? She was quoted nearly $10,000 just to lease the same type of vehicle, two years newer.
No lease equity.
No loyalty offers.
No meaningful explanation, just: “We don’t do that anymore.”
It wasn’t a negotiation. It wasn’t customer service. It was a brush-off. A complete disregard for years of reliable, profitable, no-drama business.
When someone values loyalty and good relationships such as my mother does, it’s needless to say she left that dealership in tears.
VW of Pittsfield didn’t just lose a customer that day. They lost a lifetime of business. Not only from her, but from her family, her friends, and anyone who hears what happened (I know this has happened to many other loyal customers). I certainly will not be giving them business for my BMWs.
Her next vehicle? It will still be a Volkswagen.
But it absolutely will not be from VW of Pittsfield.
VW of Pittsfield: Where Profit > Loyalty
Shameful.
Easy process, the staff (laura) was fabulous. She’s very knowledgeable and pleasant. The Gti-R is a complicated car and requires a fair amount of study.
Laura said call any time and she’ll have the answers should I have any.
Issac in finance was also spot on and not pushy.
ALL GOOD
Laurence Mase
Everyone we came in contact with was wonderful. Chris Hawk, Issac and Chris Patrick were especially great! If you are looking to buy or lease, ask for Chris Hawk!
Collin did a great job helping me pick out a new vehicle and he was very patient and wasn’t a pushy salesman . He explained the process very well and I’m very happy with my new Jetta
I was looking for a VW convertible and came across a picture of what I had in mind on Facebook. I called Volkswagen of Pittsfield, made an appointment with Matt, took a test drive, loved the performance and looks, returned and purchased the car.
Of course, before my test drive, Matt thoroughly showed me all the features of the car and answered all my questions. He was very friendly and welcoming and knowledgeable. I would highly recommend Matt McDonough and Volkswagen for your next car. Mary
The technician took time from his busy day to help me with a nuicence problem I had with my car/phone connection. He fixed it and sent me off without charge. I will be always grateful for folks like him who take the time to help others.
Chris made the process of purchasing my new car easy and stress free. He and the rest of the staff were helpful and a pleasure to work with. Second car I have purchased with them and both times it’s been a very good experience.
Laura is hands down the best car salesperson I have ever worked with. She made the entire process feel effortless and smooth. The dealership as a whole is filled with the friendliest staff and I am glad to have worked with them and made a deal happen. I would highly recommend working with Laura if you are in the market in the market for a car in or out of state.
Worked with Issac and Chris. They both made
Me feel welcomed and Chris worked very hard to get me where I needed to be to get this deal
Done. Dealership was very clean and pleasant and when my next lease is up in a year I will be back. Drove over an hour to get a car from this dealership and it was well worth it.
Saw a vehicle I had been looking For many months show up on their website... I spoke to Zach and told him I wanted it, and asked for some information for my lender.
Everything was handled properly with excellent communication. My lender was very picky and they handled it all with no problem. I gave them the deposit over the phone, and they took care of getting this beautiful used car ready for sale. We scheduled a meet up for the following week, and they drove the car to NH and met me at the town clerk so I could register it.
Easy in every way possible. Thank you so Much Zach & team..! Love my used Golf Alltrack already.
Wow! Trading in a vehicle has never been more easy and enjoyable! Thank you to the entire team at Volkswagen Pittsfield. Especially Laura, Ethan the Chris's and ALL the great technicians for making this such a smooth, dependable process. I was reluctant to let my loved Subaru go but I am just as excited for this new VW journey!
Salesman Matt M. was fantastic! I bought a car sight unseen from one state away and the process was seemless. The dealership is perfectly transparent and I felt comfortable throughout the entire process. When I went to get it, it was exactly as described.
My experience was amazing . Ethan & Dan are top notch salesman , anything I needed was met right away. I couldn’t of asked for better customer service.I would buy another car in the future. Highly recommended!!!!!!!!!!
Website
