I just wish all stop & shops would train their baggers to bag groceries properly! Especially with how much they cost these days! 154.00 I spent and this is what I got :(
I was there last weekend. Picked up a few things and walked towards the checkout and noticed 2 lanes opened. Said something like in passing like "oh crap, only 2 lanes opened" to me wife, Manager must have overheard me and came , apologized and escorted me to the checkout amd offered to open another lane for me. Was super nice and wanted me to be happy. Great experience, great customer service. Best experience i have ever had at a stop and shop
I have never felt so uncomfortable and harassed in a store like I have at this Stop & Shop location. Every time I go to the self check out, there’s an older woman and an older man (morning shift) who stand too close behind me, no personal space whatsoever, watching me as if I’m doing something wrong (stealing).
What bothers me most is that I’ve seen how differently they treat others. I’m Hispanic, and I watched a w person pay right next to me — they weren’t followed or stared at, nothing. But I was being watched like a suspect. It feels like I’m being racially profiled, and it’s happened more than once.
I understand some of the staff are also minorities, and that makes me wonder how they’re being treated by management as well. If they treat customers like me this way, I can only imagine what happens behind the scenes.
I’ve been shopping at Stop & Shop for three years, but I can’t continue supporting a store where I’m treated like a threat when I’ve done nothing wrong. I also understand is 2025 and everything is about race bla bla bla, but shopping is crazy. If someone is going to steal common sense, the machine flags and camera are installed inside.
The employee there needs to chill out a little bit with the attitude they have towards customers, especially that girl with the red wig. When you start working in customer services, you sign a contract about good quality, respect towards customers, and being professional.
@adamsmith
I want to express my sincere gratitude to Adrian Wright, an employee at the self-checkout service in Stop & Shop store #22 in South Yarmouth, MA. His professional assistance helped me understand how to properly use the GO rewards membership card and digital coupons. Adrian’s patience, attention, and humor made it a pleasant experience. Thank you, Adrian!”
Never have I ever had a more beautiful time at a Stop & Shop before. I was feeling lost and empty trying to find my way to the Sparkling Ices in a can when a friendly face came right my way. A nice young man named Noah asked if I needed his assistance, and helped me get the beverage I needed. I am now sitting here, sipping my Sparkling Ice, thinking about how amazing Noah is at his job. This young man deserves the world and more. Thank you Noah.
Just had the most wonderful experience shopping and stopping. Oftentimes the grocery store is a daunting place but a friendly face on aisle two helped me out. A splendid young gentleman named Noah helped me navigate the store and gave great snack advice. Always a good time when I see great workers. Will be eternally grateful for his kindness and generosity. All my love to him and this incredible establishment.
I cant express enough how lovely a young man treated me at this store just yesterday. As I was in a daze searching for those dang donuts a young man named Noah had come up to me and offered me some guidance in direction towards the donuts. I had gotten just the right ones and already pleased I thanked the young man and he even offered to ring me up at his personal checkout isle! Oh boy was I excited! To top this young man’s manners off, he offered to carry my donuts out to my car for me . Really just a sweetheart who deserves a raise!
This particular Stop and Shop is much bigger and has wider variety of products than any other Stop and Shop. It also is neater in appearance. The only complaint is the prices in all Stop And Shops are too high. I know I watched the prices in the passed year have ridiculously risen. The coupons help some.
The place has changed dramatically. The fresh fruits are no longer fresh. I seen a worker drop fruit on the floor and left them their until he finished what he was doing. He did not bother to wash them off. He looked at me and smile. I put every piece of fruit I had back. This is an unexceptable practice. People can get sick. The manager does not care because he was made aware of this situation and so was his other staff. If they drop a piece of fruit; what makes you think the meats are not being dropped, or the temperature of the fridges are not set properly! My husband experienced that with the ice-cream. He informed the manager; you figured they would have thrown all ice- cream that my husband reported extremely soft; including the one my husband had. The freezer was just increased in Celsius degree. Instead of caring about safety you refreeze the ice cream instead of throwing it out! Therefore leaving the bacteria in the ice-cream to fermate and make people sick. I rarely purchase food here anymore! I go shopping where I am valued as a returning customer.
Update; nothing has changed here. The freezers are over freezing. This is an indication they are having problems with their freezers. They are not for the people. I found a few outdated cans on the shelves. Check the dates on your food. Foods with expired dates can cause you to become ill. Make sure you look at your meats closely to make sure they are not sprayed with a different color. That signifies the meat is no good. Educate yourself the government doesn't not care about what we eat and not does Stop and Shop. They never have fruits with seeds in them. No seeds do not purchase.
We recently moved to Yarmouth and had yet to find a pharmacy we liked until an issue with a certain prescription where 2 other local pharmacies could not fill.
Tucker, the pharmacist, at Stop and Shop was terrific.
Understanding, patient and willing to help a customer who obviously was shopping elsewhere.
I shall be switching all prescriptions to Stop and Shop because of Tucker.
This place is a rip-off. If it says $2off at the shelf where the item is placed, be sure to read the fine print which says 'coupon on the recite for next purchase'. You have to be a lawyer to figure out the actual price of the item your going to purchase. Very dishonest and they know what their doing. It is really pathetic and stressful especially with prices so high anyway. The policy makers should be ashamed, times are tough and this is how they treat customers? taking advantage of them.
Was visiting on the cape a few weeks ago. Went to this location store very nice and clean. Customer Service was not good I had bought something and had to return it went up to the service counter stood there for about 10-12 mins before the clerk even acknowledged that I was there (there was no customers there, she chatted with a few workers and even when they left she looked over my shoulder a few times) not until another shopper came up to me and said something. Then the Clerk said do you need help? I said yes she said from me? For a second I thought I was at the wrong place, Why would I be standing in the line up section if I didn't needed help for the clerk working at the counter. Was returning coconuts bought earlier that was spoiled.
Decent selection of food. Everything seemed fresh in the produce section. Wish the store was bigger though. However, they had lobster rolls for $9.99 each, which were really good, so definitely recommend. Overall, a better and bigger selection than at Shaw's nearby. We come here whenever we're here in the Summers.
Left the south Yarmouth store ( on Station Ave.) in tears bc I had to bite my tongue after being treated so poorly by their employee. Kept my mouth shut for fear of making u tube and being turned into the Karen in the situation. I simply asked for help with a product that was apparently mismarked. She literally stomped her foot and told me it wasn't her job! All she really had to do was point me to the person that could help, instead she huffed at me and became the martyr that had too much to do. I told her she could just take it off for me but she continued to try to make me believe she was doing me a favor by checking the price. when she came back she informed me that the sign should have been taken down. I told her again she could just void it but she proceeded to want me to believe she was doing me a favor and fixed it to the advertised price. I don't believe any employee anywhere has ever made me feel so badly or so unimportant to their business. The sad part is she is usually the person working in customer service. Since then I have only been in Stop & shop maybe 3 times. What a shame. Food shopping is difficult enough these days without being treated like you are nobody.going to actually make a call to corporate. Went to different store treated much the same. The man didn't want to cut the piece of fish insisting he wasn't allowed to. I don't want or need 3 lbs. Of bluefish. But did me a huge favor by cutting a piece that had obviously been cut before and twice as much as I asked for. I work hard for my money S&S Charges at least 50 cents more on almost everything. Think I will just shop with the other guys now. ☹️
It was nice to see the store Fully Stocked with all the brands we like. I know it is not Stop + Shop’s fault but the prices have skyrocketed over the last year… ! They report inflation at 8-10% but some formerly $2 items are now $6, that’s 300% increase in 2 years!! Ouch, but it is everywhere!
Nice big supermarket! The robot that walks around often gets in my way, but I can always find what I’m looking for since they have a big selection of items. The self-checkout could use some upgrades on their system, but is still relatively easy to use. I agree with the overall average of four stars for this market.
Charging 10¢ for a recyclable paper bag to gain more profit is discusting. Are you trying to go bankrupt. Pulling a profit off your paper bags during a time when so many people are already struggling with food costs is a smart way to do it! . . This store should be ashamed of it self. I mean your prices on food was already hurting this company.. now add this to the mix and I am pretty sure it a wrap!. I will be joining the bandwagon and shopping only at Shaw's from here on out! Disgraceful
I have been shopping at various Stop n Shops on the Cape for over 30 years now. My last experience was horrible. I was doing my usual fighting with the self check out scanner, having an attendant come help at least 5 times that day. Once I was finished, frustrated, and hurrying home so to make it to work on time. A gentleman approaches my car, demands my receipt, then says I didn't pay for 2 cases of soda on bottom of cart. I was of course horrified, apologized, and grabbed the sodas and was about to run back inside to pay, instead this unprofessional security guy, says I can't, pay for it, he had to take it, demanded copy of my ID, says I can't come back for 24 hours and then makes some sparky comment to not "forget" again. A parking lot full of people looking at me like I'm some harden criminal. Im not the first person to forget the sodas, on the bottom of the grocery cart! Management there is rude and just one of the worst STOP n Shops around, some Customer Service training might be beneficial for that Staff and now for the first time, I now shop at Shaws or Market Basket and they both know how to treat customers. You have lost a loyal customer.
The store is clean and well laid out. Prices are on the high side, but I've found the prices in general on the Cape are higher than on the mainland. The staff is helpful. I gave four stars instead of five because of the robot patrolling the aisles. Not expecting it, I've nearly bumped into "Marty" a few times. In case you shop at this store, I've attached a photo of the robot's appearance so you're aware.
Don’t do the store the favor of using their self checkout lane, unless you have one or two items. The stores save a ton of money on hiring employees, and paying them a fair wage. But they make the whole self checkout experience here very difficult and frustrating. When I raised the issue with the manager, he responded that they have cameras to see exactly what was going on…. After a frustrating checkout, now I am made to feel like a thief. Aghast.
I always like shopping at the Shaws next door. It’s clean, well stocked, and, if you do use the self checkout, it works very well. think I’ll continue to do so.
Friendly staff especially in the produce and meat department self checkout lines that are available are very helpful especially during this covid-19 pandemic. Blackberries should be looked over a few more times before going out on the Shelf as very often they have mold but otherwise the vegetables and produce are in decent quality. I want to update everybody makes mistakes but the overall experience quality produce and customer service experience is exceptional in that department. I have no complaints and the people that work there are friendly outgoing and always ask if I need anything!! Thank you
They have many many products, but customer service lacks seriously. Most of the pharmacy indicate are great except for the oldest female. She helps with an attitude problem! She should not be working in a position that is with the public. The butcher's have all been great and most of the people in the deli are also wonderful. Many of the cashiers are good people! Parking lot people are fantastic. The customer service people are nice except for a few who also have attitude problems.
Prices are bit higher then other stores in area. This comment is meant for the store on Long Pond Drive.
This store needs big improvement. I blame management.
